Total 4 Fresh/Entry Level health consultant job vacancies in kuala lumpur

Job Summary:

Join us as a Customer Service Representative and be a key player in delivering exceptional support to our clients. Your role involves addressing customer inquiries and resolving concerns through various channels like phone calls, email, and chat.

Key Responsibilities:

• Communicate and explain basic information to customers.
• Resolve customer concerns with active listening and effective problem-solving.
• Interact with customers via phone, live chat, and email.
• Provide excellent support across all communication channels.
• Identify customer needs and offer strategic solutions.
• Ensure first contact resolution and collaborate with internal teams.
• Provide feedback for workflow and customer experience improvement.
• Deliver superior services, building lasting customer relationships.
• Translate documents and handle client complaints.
• Support the team and management as needed.

Requirements:

• Native Chinese speaker with strong English communication skills.
• Minimum qualification: Diploma or higher in any field.
• Fresh graduates with strong interpersonal skills are welcome.
• Effective time management and a proactive attitude.
• Ability to multitask and tailor responses to customer needs.
• Strong communication skills and empathy.
• Comfortable with computers and quick to learn new systems.
  
  
  If you're passionate about customer service, apply now to be part of our team!

Perks & Benefits

• Comprehensive Staff benefit (EPF, SOCSO, EIS etc.)
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport (KLCC)
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Summary:

As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:

•  Communicate and explain basic information to the customer
•  Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
• Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
• Provide excellent support experience to customers via all relevant communication channels.
• Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
• Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
  Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
• Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
• Build sustainable relationships and engage customers by taking the extra mile
  Translation of various documents and handling client complaints
• Supporting team and management in any tasks which may require assistance
   

Our Requirements:

• Native Chinesee with excellent verbal and written communication skills in English.
  Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration, Corporate Governance, Law, etc.
• However, fresh graduates with strong job relations are encouraged to apply.
  Possess strong time management skills and is motivated to exceed expectations.
  Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
• Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
• Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

。

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Role & Responsibilities:

• Implement information / IT security engagements for clients
• Provide delivery expertise on information security projects. This could be on technical or process aspects (such as Information Security Management Systems (ISMS) or ISO 27001, Business Continuity Management / IT Disaster Recovery Management or ISO 22301/ ISO 27301, Data Loss Prevention (DLP), Identity and Access Management (IAM), cloud security, cyber security design, tools and solutions, security strategy and security project management).
• Experience in the identification, assessment, mitigation and management of information security risks and issues across the information security spectrum.
• Identify best practices for Information Security into technically feasible and user friendly deliverables and communicate to clients and their Information Security staff.
• Gain understanding of key customer issues and help create proposals as required.
• Build own knowledge and competency in cyber security and gain alignment and understanding of at least one industry.

Qualifications:

• Degree in any discipline and/or MBA from a recognised institution; IT Degree preferred.
• Related certifications are a plus e.g. CISSP, CCSP, SSCP, GSLC, GISP, CISM, CRISC, CGEIT, CISA, CCSK, CEH, CCNA, ISO 27001 Lead Auditor, etc.
• Good overall understanding of IT.
• Strong understanding of information security & regulatory standards/ frameworks; e.g. ISO/IEC 27001, COBIT, ITIL, PCI-DSS, NIST Cyber Security Framework, GPIS1, etc.
• Good technical knowledge on at least one of the following areas:

-          Data Security, Privacy, Classification and Data Loss Protection.

-          IT Disaster Recovery Planning and Business Continuity Management.

-          Network security architecture, management and controls including firewall, routers, IPS etc.

-          Threat Intelligence & Advanced Persistent Threats (APT).

-          Security Strategy and Roadmaps.

-          Security Policy, Standard and Framework.

-          Information Security Management Systems.

-          Log Management and SIEM.

-          Identity and access management solutions and implementation.

- Cloud security.

• Familiarity and experience in security standards and regulatory frameworks (e.g. ISO/IEC 27001, ITIL, GPIS1, PCI-DSS, etc.)

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Personal leave
• Open culture
• Personal development opportunities

角色和職責：

• 為客戶實施資訊/IT 安全承諾
• 提供資訊安全專案的交付專業知識。這可能涉及技術或流程方面（例如資訊安全管理系統 (ISMS) 或 ISO 27001、業務連續性管理/IT 災難復原管理或 ISO 22301/ISO 27301、資料遺失防護 (DLP)、身分和存取管理 (IAM) ）、雲端安全、網路安全設計、工具和解決方案、安全策略和安全專案管理）。
• 在識別、評估、緩解和管理整個資訊安全領域的資訊安全風險和問題方面擁有豐富的經驗。
• 將資訊安全的最佳實踐確定為技術上可行且用戶友好的可交付成果，並與客戶及其資訊安全人員進行溝通。
• 了解關鍵客戶問題並協助根據需求制定提案。
• 建立自己的網路安全知識和能力，並獲得對至少一個行業的協調和理解。

資格：

• 任何學科的學位和/或來自認可機構的 MBA 學位； IT學位優先。
• 相關認證優先，例如 CISSP、CCSP、SSCP、GSLC、GISP、CISM、CRISC、CGEIT、CISA、CCSK、CEH、CCNA、ISO 27001 首席審核員等。
• 對 IT 有良好的整體了解。
• 對資訊安全和監管標準/框架有深入的了解；例如 ISO/IEC 27001、COBIT、ITIL、PCI-DSS、NIST 網路安全框架、GPIS1 等。
• 至少在以下領域之一具有良好的技術知識：

- 資料安全、隱私、分類和資料遺失保護。

- IT 災難復原規劃和業務連續性管理。

- 網路安全架構、管理和控制，包括防火牆、路由器、IPS等。

- 威脅情報和進階持續性威脅 (APT)。

- 安全戰略和路線圖。

- 安全政策、標準和框架。

- 資訊安全管理系統。

- 日誌管理和 SIEM。

- 身分和存取管理解決方案和實施。

- 雲端安全。

• 熟悉安全標準和監管框架並擁有相關經驗（例如 ISO/IEC 27001、ITIL、GPIS1、PCI-DSS 等）

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 事假
• 開放文化
• 個人發展機會