Total 45 front desk officer job vacancies in Kuala Lumpur KUL

Job Responsibilities:

• Attending general inquiries, complaints, comments, and feedback from customers via live chat, phone, and email
• Provide accurate information and assistance in a professional matter to customers.
• Respond to all customers’ requests in an accurate and timely manner.
• Document call center processes and FAQs, and work on continuous process improvement.
• Manage feedback or complaints and liaise with backend support to resolve issues
• Tracking and documenting customer data and service issues
• Exceed customers’ expectations in terms of customer service and accurate information
• Work in a team to achieve the required KPI elements

Job Requirements:

• Must possess at least a Certificate, Diploma, or Bachelor's degree in any field (Fresh graduates are encouraged to apply)
• Able to work in the morning shift. 
• Good listening, interpersonal, organizational skills & customer service orientation
• Adaptability, initiative & stress tolerance
• Attention to detail and accuracy
• Possess a service-oriented mindset with excellent telephone etiquette
• Good verbal and written communication in Bahasa Melayu/ English
• Motivated, driven, and energetic work ethic
• Strength in communication and competence in consulting and giving accurate directions to customers.
• Positive and serving attitude, professionalism, patience, friendliness, and engagement toward customers

Perks & Benefits

• Medical subsidy 
• Monthly call incentive 
• Annual Performance Bonus 
• Monthly attendance incentive RM200

JOB DESCRIPTIONS

●      Audit recorded calls made by the Recovery teams to ensure that all conversations comply with the Banks' call scripts

●      Audit all documentations as per Banks' regulatory requirements

●      Conduct compliance training for new joiners and existing staff

●      Monitor branches' compliance activities

●      Coordinate Business Continuity Plan tests

●      Perform audit checks on staff's workstations

●      Other ad hoc tasks as assigned by the Head of Department. 

REQUIREMENTS

●      A SPM/Diploma holder in any field.

●      Good written and spoken skills in English and Bahasa Malaysia.

●      Computer literate with proficiency in Microsoft Excel and Word.

●      A team player, meticulous and can work with minimal supervision.

●      Having experience in banking or debt collection/recovery field is an added value.

●      Those with experience in a similar industry are encouraged to apply, however those without experience are welcome to do the same as comprehensive training will be provided.

WHY JOIN US?

●      We have been in the business of debt recovery since year 2003 and have established a nationwide debt recovery network with branches throughout Malaysia.

●      We offer an attractive remuneration package comprising of competitive base salary and allowance.

●      We offer career advancement opportunities aimed at recognising performing staff.

●      We reward performing staff with annual increment and overseas trips.

●      We organize and support weekly sport activities such as futsal and badminton in order to promote a healthy lifestyle among our employees.

●      We emphasize on workplace camaraderie in order to bring about the desired productivity and lasting friendship among our employees.

●      We provide financial assistance and moral support to employees who are in need. 

●      We provide insurance coverage (after one year of service) to employees to relieve their financial burden in the event of bodily injuries and disabilities.

●      Strategic location of our office which is centrally located in Kuala Lumpur, easily accessible and with lots of amenities. (5-min walking distance from LRT (Masjid Jamek/Bandaraya Stations) and KTM (Bank Negara Station) 

Perks & Benefits

• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave

工作職責：

• 透過即時聊天、電話和電子郵件處理客戶的一般查詢、投訴、評論和回饋
• 為客戶提供準確的資訊和專業的幫助。
• 準確、及時地回應所有客戶的請求。
• 記錄呼叫中心流程和常見問題解答，並致力於持續流程改善。
• 管理回饋或投訴並與後端支援聯繫以解決問題
• 追蹤和記錄客戶數據和服務問題
• 在客戶服務和準確資訊方面超越客戶的期望
• 團隊合作以實現所需的 KPI 要素

工作要求：

• 必須至少擁有任何領域的證書、文憑或學士學位（鼓勵應屆畢業生申請）
• 能夠從事早班工作。
• 良好的傾聽、人際互動、組織能力與客戶服務導向
• 適應力、主動性和抗壓性
• 注重細節和準確性
• 具有以服務為導向的心態和良好的電話禮儀
• 良好的馬來語/英語口頭和書面溝通能力
• 有動力、有動力、充滿活力的職業道德
• 溝通能力強，提供客戶諮詢和準確指導的能力。
• 積極的服務態度、專業、耐心、友善和對客戶的參與

津貼和福利

• 醫療補助
• 每月通話獎勵
• 年度績效獎金
• 每月出席獎勵 RM200

• Acts with integrity, honesty and knowledge that promote the mission, values and culture of our company
• To answer incoming enquiry and make necessary appointment arrangement
• Register all guest coming in, make sure all pertinent information is obtained and recorded
• Deliver excellent customer service to all guest to ensure quality service thorough their stay
• To build strong rapport and relationship with clients and to ensure all service commitments extended to customer are met. Deliver presentation, training and meeting with customer.
• Responsible for customers’ enquiry, to ensure customer request, feedback & complaints are logged and resolved on time
• To undertake any task or assignment as may be assigned to you by your immediate superior or management from time-to- time
  
  
  

Requirements :

• Required Skill(s): Excellent communication, social skills, problem solving skills and interpersonal skills
• Computer proficiency to include Excel, Word, Outlook and company software system
• MANDARIN speaker female candidate will be added advantage for liaise with Mandarin speaking clients
• MUST be able to work on shift duties, Saturday, Sunday and Public Holidays.
• Able to Start work IMMEDIATELY will be added advantage.

Perks & Benefits

• Meal Allowances
• Medical Benefits
• Annual Leave
• Replacement Public Holiday
• Nearby public transport : LRT Abdullah Hukum

JOB DESCRIPTIONS

1) To call and follow up with customers on their outstanding payments.

2) To negotiate favourable payment arrangements for settlement of account outstanding.

3) To assist customers with any existing disputes to enable them to make full settlements.

4) To handle basic administrative functions.

5) To handle ad hoc assignments.

REQUIREMENTS

Candidate must possess at least an SPM qualification.
Computer literate.
Good communication and negotiation skills in Bahasa Malaysia and/or English.
A result-oriented person who is able to work under pressure and long hours to achieve target.
Having experience in customer service, collection or related industry is an added advantage.
Comprehensive training will be provided to the successful candidates.
Malaysian citizens only.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Sabbatical leave
• Open culture

工作介紹

● 審核恢復團隊的通話錄音，以確保所有對話均符合銀行的通話腳本

● 依銀行監理要求審核所有文件

● 對新進人員及現有員工進行合規培訓

● 監控分公司的合規活動

● 協調業務連續性計畫測試

● 對員工工作站進行審核檢查

● 部門主管交辦的其他臨時任務。

要求

●任何領域的SPM/文憑持有者。

● 良好的英語和馬來語書面和口語能力。

● 懂電腦，精通Microsoft Excel 和Word。

● 具備團隊合作精神，一絲不苟，能夠在最少的監督下工作。

● 擁有銀行或債務催收/追償領域的經驗是一個附加價值。

● 鼓勵有類似行業經驗者申請，無經驗者也可申請，並提供全面培訓。

為什麼加入我們？

● 我們自2003年開始從事債務追收業務，並建立了全國性的債務追收網絡，分行遍布馬來西亞各地。

● 我們提供具吸引力的薪資待遇，包括有競爭力的底薪和津貼。

● 我們提供職涯發展機會，旨在表揚表現優異的員工。

● 我們透過年度加薪和海外旅行獎勵表現優異的員工。

● 我們每週舉辦和支持五人制足球、羽球等體育活動，以促進員工健康的生活方式。

● 我們強調工作場所的友情，以實現員工之間理想的生產力和持久的友誼。

● 我們為有需要的員工提供經濟援助和精神支持。

● 我們為員工提供保險（服務滿一年後），以減輕員工在發生人身傷害和殘疾時的財務負擔。

● 我們辦公室的地理位置優越，位於吉隆坡市中心，交通便利，設施齊全。 （步行 5 分鐘即可到達 LRT（Masjid Jamek/Bandaraya 站）和 KTM（Bank Negara 站）

津貼和福利

• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 休假

責任

✍ 成為客戶開發團隊的一員。
✍ 設計和開發相應的平台程式碼和配置。
✍ 確保交付成果符合業務要求。
✍ 記錄並交流技術設計。
✍ 能夠在最少的監督下工作。
✍ 不斷解決次要或主要的技術請求、詢問、錯誤修復和投訴。
✍ 確保所有支援或專案活動均符合品質保證、審核規範、內部控制和標準。
✍ 根據既定標準，提供支援的應用程式的變更、修復、升級、增強以及實施程序的最新且準確的相關文件。

要求

✍ 商業/電腦科學/資訊科技/工程或相關領域的學士學位/研究生文憑/專業學位。
✍ 至少一 (1) 年系統/應用程式開發經驗。
✍ 有敏捷/Scrum 開發環境經驗（優先）。
✍ 具有但不限於 NuxtJS、Vue 3、Fastify 和 NodeJS 的相關知識/經驗。
✍ 良好的分析、解決問題和組織能力。

工作亮點

✅ 僅限馬來西亞本地人。
✅ 每週工作 5 天，採用混合工作安排。
✅ 極佳的成長和職涯發展機會。
✅ 有競爭力的薪資待遇。
✅ 偉大的跨國公司（能源部門）工作文化。

工作介紹

1) 致電並跟進客戶的未付款項。

2) 協商有利的付款安排以解決未清帳款。

3) 協助客戶解決任何現有爭議，使他們能夠得到充分解決。

4）處理基本的行政職能。

5) 處理臨時任務。

要求

候選人必須至少擁有 SPM 資格。
計算機知識。
良好的馬來語和/或英語溝通和談判能力。
一個以結果為導向的人，能夠在壓力下和長時間工作以實現目標。
擁有客戶服務、收款或相關行業經驗是一個額外優勢。
將為成功的候選人提供全面的培訓。
僅限馬來西亞公民。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 休假
• 開放文化

• 以正直、誠實和知識行事，促進我們公司的使命、價值觀和文化
• 回覆來電詢問並作出必要的預約安排
• 登記所有進來的客人，確保獲取並記錄所有相關信息
• 為所有客人提供卓越的客戶服務，確保在整個住宿期間提供優質服務
• 與客戶建立牢固的融洽關係，並確保履行對客戶的所有服務承諾。提供演示、培訓和與客戶會面。
• 負責客戶的詢問，確保客戶的請求、回饋和投訴得到記錄並及時解決
• 承擔您的直接上級或管理層不時分配給您的任何任務或指派
  
  
  

要求 ：

• 所需技能：優秀的溝通、社交技能、解決問題的能力與人際溝通能力
• 電腦熟練程度，包括 Excel、Word、Outlook 和公司軟體系統
• 講普通話的女性候選人將在與講普通話的客戶聯絡方面獲得更多優勢
• 必須能夠在周六、週日和公共假期輪班。
• 能夠立即開始工作將是額外的優勢。

津貼和福利

• 膳食津貼
• 醫療福利
• 年假
• 更換公共假期
• 附近公共交通：LRT Abdullah Hukum

Responsibilities:

• Manage large amounts of inbound and outbound calls promptly.
• Follow communication 'scripts' when handling different inquiries.
• Determine customers' needs, clarify information, research every issue, and provide solutions and/or alternatives.
• Take the initiative to upsell products when they arise.
• Establish sustainable relationships and engage customers by going the extra mile.
• Keep records of all conversations in our call center database in a comprehensible way.
• Attend educational seminars to improve knowledge and performance level.
• Meet personal/team qualitative and quantitative targets.

• Job Responsibilities:

   

• Manage and execute daily operations of the Customer Service counter.

• Manage and complete the registration of all TTMC Patients and customers i.e. Limit check etc.

• Managing daily appointments and preparing the necessary documents i.e. GL, Forms, etc.

• Attending to all queries from the patient or customer from various channels i.e. Face to face, phone call, email, or WhatsApp.

• Any other task assigned by the Management.

   

Requirements:

• Previous experience in a customer support role.
• Track record of over-achieving quota.
• Good phone and verbal communication skills along with active listening.
• Familiarity with CRM systems and practices.
• Customer focus and adaptability to different personality types.
• Ability to multi-task, set priorities and manage time effectively.

Perks & Benefits

• Outpatient and Inpatient Medical Insurance Cover Employees and Family
• Annual Increment
• Performance Bonus
• Annual Leave
• Career Growth opportunities
• Office Hours (No Shift)
• Company Employee Engagement program (Annual Dinner/Company Trip)

職責：

• 及時管理大量呼入和呼出電話。
• 處理不同的詢問時遵循溝通「腳本」。
• 確定客戶的需求、澄清資訊、研究每個問題並提供解決方案和/或替代方案。
• 當產品出現時，主動追加銷售。
• 透過加倍努力建立可持續的關係並吸引客戶。
• 以易於理解的方式將所有對話記錄保存在我們的呼叫中心資料庫中。
• 參加教育研討會以提高知識和績效水準。
• 滿足個人/團隊的定性和定量目標。

• 工作職責：

• 管理和執行客戶服務櫃檯的日常運作。

• 管理並完成所有 TTMC 患者和客戶的註冊，即限制檢查等。

• 管理日常預約並準備必要的文件，例如總帳、表格等。

• 處理患者或客戶透過各種管道提出的所有詢問，例如面對面、電話、電子郵件或 WhatsApp。

• 管理層分配的任何其他任務。

要求：

• 以前擔任客戶支援角色的經驗。
• 超額完成配額的記錄。
• 良好的電話和口頭溝通技巧以及積極傾聽。
• 熟悉CRM系統和實踐。
• 以客戶為中心並適應不同的性格類型。
• 能夠同時處理多項任務、設定優先順序並有效管理時間。

津貼和福利

• 門診和住院醫療保險覆蓋員工和家庭
• 年增量
• 績效獎金
• 年假
• 職涯發展機會
• 辦公時間（不輪班）
• 公司員工參與計劃（年度晚宴/公司旅行）

Responsibilities:

• Perform Know-Your-Client review for onboarding of clients.
• Perform periodic compliance review of clients.
• Prepare and submit periodic regulatory reporting.
• Provide compliance advice, review and interpretation on regulations and internal policies; support the Business on proper and timely implementation of procedures to comply with local regulations.
• Provide advice on AML/CFT regulations, policies, review of businesses’ AML/CFT procedures and controls. 
• Prepare and review regulatory related training material and conduct training for staff.
• Point of contact to ensure business awareness of immediate escalation of significant emerging compliance issues, incidents reporting process, necessary suspicious activity report.
• Handling regulatory enquiries and co-ordination of regulatory inspections.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Regular team activities
• Company trips
• Personal leave
• Open culture
• Personal development opportunities

• 以正直、誠實和知識行事，促進我們公司的使命、價值觀和文化
• 回覆來電詢問並作出必要的預約安排
• 登記所有進來的客人，確保獲取並記錄所有相關信息
• 為所有客人提供卓越的客戶服務，確保在整個住宿期間提供優質服務
• 與客戶建立牢固的融洽關係，並確保履行對客戶的所有服務承諾。提供演示、培訓和與客戶會面。
• 負責客戶的詢問，確保客戶的請求、回饋和投訴得到記錄並及時解決
• 承擔您的直接上級或管理層不時分配給您的任何任務或指派
  
  
  

要求 ：

• 所需技能：優秀的溝通、社交技能、解決問題的能力與人際溝通能力
• 電腦熟練程度，包括 Excel、Word、Outlook 和公司軟體系統
• 講普通話的女性候選人將在與講普通話的客戶聯絡方面獲得更多優勢
• 必須能夠在周六、週日和公共假期輪班。
• 能夠立即開始工作將是額外的優勢。

津貼和福利

• 膳食津貼
• 醫療福利
• 年假
• 更換公共假期
• 附近公共交通：LRT Abdullah Hukum

職責：

• 對客戶入職進行「了解你的客戶」審查。
• 對客戶進行定期合規審查。
• 準備並提交定期監管報告。
• 提供法規和內部政策的合規建議、審查和解釋；支持企業正確、及時地執行程序以遵守當地法規。
• 提供反洗錢/反恐怖主義融資法規、政策、企業反洗錢/反恐怖主義融資程序和控制審查的建議。
• 準備和審查監管相關培訓資料並對員工進行培訓。
• 確保業務人員了解重大新出現的合規問題、事件報告流程、必要的可疑活動報告的立即升級的聯絡點。
• 處理監管詢問並協調監管檢查。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 定期團隊活動
• 公司旅行
• 事假
• 開放文化
• 個人發展機會

Job Description:

• Answer & follow up retail travel agents’ inquiries on our full range of travel products.
• Confirm bookings and issue invoices
• Document sorting & filing
• Other duties as assigned by Supervisor or Manager

Requirements:

• Must be authorized to work in Malaysia
• Experience not necessary as on-job training will be provided
• Must work on full time at night shifts: 5 days per week; 9pm to 6am / 12am to 9am (8 hours plus 1-hour break)
• Basic computer knowledge & excellent phone manner
• Fluent in spoken English and Cantonese/Mandarin.

Perks & Benefits

• Competitive salary, negotiable depending on qualifications and/or experience. After 3-month probation, salary will be adjusted according to performance.
• Night-shift allowance MYR1000/month)
• 1-month year-end bonus
• Performance bonus
• Paid vacation & public holidays
• Medical insurance
• Staff travel discount
• On job training
• Casual dress code