Total 4 Director/C-Level digital art director job vacancies in petaling jaya

NIQ/GFK’s CMI Sales team is focused on growing revenue, finding new business opportunities and market penetration.

Sales is NIQ GFK’s growth engine which is instrumental for the company’s success.

So where do you fit here?

You will drive the overall new business sales & renewals for CMI business for the accounts in your scope; you will secure a sustainable sales pipeline developing new revenue opportunities while maintaining close customer relationships for existing accounts.

Responsibilities

• Drive sales, renewals and overall growth of business, securing sustainable and long-term pipeline, revenue opportunities, while keeping an accurate forecasting and maintain customer relationships (both senior and mid-level)
• Develop a strategic understanding of customer's industry/ business/ markets/ clusters.
• Partner with Customer Success (Research consultancy and delivery team) and other relevant functions (e.g. Retail Measurement, Retailer + Tech & Durables Account Leaders) to define strategic Account Plans and JBPs and remove roadblocks for smooth sales operations.
• Drive strategic action plan to tackle Voice of the Customer feedback.
• Work together with our sales teams, enhancing your skills and improving your experiences together as a team.
• Seek strategic expansion of customer network and strategic alliances to unlock new budget holders.
• Ensure proactive alignment of NIQ GFK’s CMI value proposition to customers' needs and trends

You are a high-performing deal maker with a growth mindset of revenue targets. You know how to build and promote strong long-lasting client relationships. You’re energized by accelerating sales, uncovering opportunities, and exceeding individual targets while bringing the best out of your colleagues through collaborative learning and joint pitches when needed. A deep understanding of the market landscape, our CMI products, and our processes is at the forefront of your mind. You know that collaboration amongst teams and active listening of clients is critical to meet goals and grow. You strengthen our relationship with customers and unlock opportunities for growth. Selling, understanding our customers and their contexts, effective negotiation and growth mindset drive your work.

• Responsible for an annual revenue target to be executed / developed through new business in the year.  
• Work together with Vertical Leaders / Customer Success Teams and independently identifying and addressing client’s business issue or project brief, with the support from the technical teams proposing the right & relevant solution (i.e. type of consumer study, data collection approach, research design, timeline and investment). This includes developing & presenting the proposed solution to clients.  
• Take lead on proactive client engagement, identifying the right decision makers within the targeted companies and maintain a relationship with prospective clients with the aim to become a trusted advisor, thus gaining more business opportunities.  
• Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key research objectives.   
• Demonstrate willingness and ability to think about the client's business and take concrete steps towards building knowledge about a key industry vertical and also Consumer Insights Solution.  
• Ensure the vertical leaders and customer success teams have a full understanding of the prospective client’s requirements to ensure we deliver quality outputs and achieve high CSAT results  
• Ensure the right costing and margin of all out going proposals 
• Support in Marcoms and create email campaigns via Sales Loft 
• Full compliance with our costing, leads, pipeline and revenue systems in timely manner 

Working in this role, you will play a key role in the provision of strategic insight to our clients in the delivery of consumer research services by having a good understanding of their business issues and developing relevant consumer research solutions including integration across NIQ business units while building and maintaining strong client relationships. 

RESPONSIBILITIES

Business Development  

• Identify areas of business opportunity and growth for the responsible area  
• Maintain and further foster relationships with current clients  
• Develop plans to cross-sell and introduce new services to current clients  
• Contribute to building the company’s positive image through participation in professional associations and industry conferences/seminars  
• Participate in the development and launch of new services  
• Contribute to the strategies and business plans for the growth of the business unit based on global and regional / sub-regional directions  
• Provide continuous feedback on competitive activities within assigned clients  

  Financial Management  

• Achieve revenue, profitability, quality, speed of delivery and productivity targets as well as other related business development objectives as assigned  
• Ensure local business strategies are implemented according to regional / sub-regional directions in order to meet the financial and business objectives of the business unit  
• Monitor the actual financial performance against budget/forecast and ensure the implementation of appropriate actions that will lead to the achievement of the financial targets  
• Ensure proper pricing and contracts are completed and approved according to company’s policies and guidelines  
• Manage the cost of jobs within present budget restrictions   

Client Servicing  

• Implement plans that will contribute to maximum client satisfaction and ensure continued profitable and business growth  
• Ensure client service standards are implemented and enhanced as client expectations continue to evolve and change in the marketplace  
• Ensure the implementation of Client Management Process for the assigned accounts and be able to add value to those key clients  
• Manage the client servicing team with the primary responsibility of expanding our scope of influence with clients across a wider range of products and with greater depth of involvement   
• Provide product solutions and benefits to client business issues/opportunities by developing strategic initiatives for each client  
• Oversee the management and conduct of assigned research projects including preparation, approval, and delivery of proposals, reports, and presentations  
• Foster relationships at all levels and functions of the client organization to identify opportunities for incremental product/solution sales  
• Ensure team members are trained to handle client requirements  
• Ensure adherence to the company policies on business conduct/ethics when servicing clients are being observed by the entire division  

A LITTLE BIT ABOUT YOU  

• High proficiency in all aspects of sales: prospecting, pipeline building, moving opportunities through the sales cycle; proposing, presenting and discussing solutions with C-level and other decision-makers.   
• Demonstration of consultative/challenger consumer behaviors, ability to reframe and challenge the way clients view their businesses, sales and marketing spend. Ability to build enduring relationships with C-level executives – truly passionate relationship developer.   
• Deep understanding of key client Personas, particularly within Customized/Marketing Intelligence, and ability to tailor a sales strategy accordingly.   
• Excellent awareness of market and industry conditions and client business environment.  
• Financial understanding (eg. P&L, EBITDA) and how this relates to business success.   
• Equips and empowers teams to sell and service projects and achieve financial targets.

As an Associate Director (Consulting) in the Above Market Customer Success Team, you will be leading a team of Analytics and Insights and working with cross-functional/countries team to service the regional headquarters of NIQ global clients.

• Customers Obsessed
  • Customer focus with a consistent approach and enhance customer satisfaction. Build strong relationships and improve engagement with clients.
  • Show interest in the customer and their business/industry
  • Lead senior Stakeholders on thought leadership & insights
• Effective Communicator
  • Able to deliver clear, complete and correct information appropriately (even while checking for understanding)
  • Facilitating daily and strategic two-way communication with customers
• Proactive, look out for Voice of Client
  • Take action by kickstarting initiatives and not only reacting to customer requests. Always look out for VOC and recognize opportunities for improvement.
  • Drives NPS participation rate & positive score
  • Work with in-market teams and other NIQ stakeholders to develop NPS action plans
• Business Acumenand strategic thinking with C-suite engagement & Sales Leads Generation
  • Able to uncover unstated needs beyond clients' briefs and develop insights, implications, and recommendations that lead to opportunities and outcomes, including generating sales leads for NIQ across solutions/products
  • Lead senior Stakeholders on thought leadership & insights
  • Good understanding of NIQ solutions
  • Drives QBO
• Results & Outcome Focus
  • Co-own JBP with AD Team
  • Lead Governance Process & Discussion
  • Escalation Management (for major escalation)
• Leadership & Management 
  • Leading a team of analytics & insights to fulfill the analytical requirements of the clients.
  • Working with cross functional/countries teams to address clients' business questions, concerns & queries
  • Working with Account Development team to drive customer satisfaction