Total 8 customer service job vacancies in Puchong SGR

Job Enquired:

• 6 days/week.
• Basic Salary RM2500/mth.(Probation 3 months, Adjustment salary once confirm)
• Ot, working performance allowance, Panel Dr, adjustment salary once confirm
• Location : No 8, Jln Utama 2/20, Tmn Perindustrian Puchong Utama, 47150 Puchong Selangor.

Requirements 

• Basic Knowledge of English and Chinese 
• Fresh graduate, willing to learn, polite, self-motivated, hardworking

Job scoop

• Issue bills, handle incoming call, serve customer, document checking, job arrangement.

Call with Ms Yunni Tel : 011-39064921 for interview.

Perks & Benefits

• Medical treatment
• Annual leave
• EPF,SOCSO,EIS

Vitally is a leading manufacturer and supplier of Aluminium Home Products, artistic Eco Art Panel, and Aluminium Composite Panel in Malaysia and is headquartered in Muar, Johor. As a result of our commitment to the business over the years, we have successfully established ourselves as a trusted partner with property developers, interior designers and key players in the industry. As part of our commitment for continuous improvement and our business expansion plan, we are currently seeking energetic and dynamic candidates to join our team.

Responsibilities:

• Plan and monitor daily product measurement and installation schedule to ensure timely delivery in accordance with customers' requirements and company standards.
• Liaise with sub-contractors and house owners for scheduling of product measurement and installation services and update status accordingly from time to time.
• Prepare all relevant documents pertaining to product measurement and installation services' request and promptly update all such information into system.
• Ensure customers request, enquiry, feedback and complaints are logged and resolved on time.
• Ensure of all receiving of goods from Headquarter are in accordance to customers' order and in good conditions.
• Co-ordinate receiving of goods return from customers as well as disposition of expired material / goods back to Headquarter.
• Performs any other tasks and responsibilities within the Branch Operations as and when required.
   

Job Requirements:

• Candidate must possess at least a SPM/ STPM/ Diploma/ Bachelor's Degree in any field.
• At least 2 years' working experience in customer communication and sales coordination.
• Applicants must be willing to work for 5.5 days.
• Conversant in both spoken and written of Bahasa Malaysia and English.
• Proficient in Microsoft Office applications (especially Microsoft Excel).
• Details oriented with good interpersonal and communication skills.
   

Perks & Benefits:

• Attractive salary package with yearly salary increment and performance bonus
• Working with stable and well-established company
• Rewards and recognition such as long service award
• Provide on the job training
• Medical benefits
• Staff purchase discounts

職位要求：

• 6 天/週。
• 底薪 RM2500/月。
• 加班、工作績效津貼、Panel Dr、調整薪資一經確定
• 地點：No 8, Jln Utama 2/20, Tmn Perindustrian Puchong Utama, 47150 Puchong Selangor。

要求

• 英語和漢語基礎知識
• 應屆畢業生，樂於學習，有禮貌，有上進心，吃苦耐勞

工作獨家報道

• 開立帳單、處理來電、服務客戶、檢查文件、安排工作。

聯絡雲妮小姐電話：011-39064921進行面試。

津貼和福利

• 藥物治療
• 年假
• 公積金、社會保險、EIS

Vitally 是馬來西亞鋁製家居產品、藝術生態藝術板和鋁複合板的領先製造商和供應商，總部位於柔佛州麻坡。由於我們多年來對業務的承諾，我們已成功成為房地產開發商、室內設計師和行業主要參與者值得信賴的合作夥伴。作為我們持續改進和業務擴展計劃承諾的一部分，我們目前正在尋找充滿活力和活力的候選人加入我們的團隊。

職責：

• 規劃和監控日常產品測量和安裝進度，確保按照客戶要求和公司標準及時交付。
• 與分包商和業主聯絡，安排產品測量和安裝服務，並不時更新相應的狀態。
• 準備與產品測量和安裝服務請求有關的所有相關文件，並及時將所有此類資訊更新到系統中。
• 確保客戶的請求、詢問、回饋和投訴得到記錄並及時解決。
• 確保從總部收到的所有貨物均符合客戶的訂單且狀況良好。
• 協調接收客戶退貨以及將過期材料/貨物處理回總部。
• 根據需要執行分支機構運作中的任何其他任務和職責。
  

工作要求：

• 候選人必須至少擁有任何領域的 SPM/ STPM/文憑/學士學位。
• 至少2年客戶溝通與銷售協調工作經驗。
• 申請人必須願意工作5.5天。
• 精通馬來語和英語的口語和書面語。
• 精通 Microsoft Office 應用程式（尤其是 Microsoft Excel）。
• 注重細節，具備良好的人際溝通與溝通能力。
  

津貼和福利：

• 具吸引力的薪資待遇，每年加薪和績效獎金
• 與穩定且信譽良好的公司合作
• 獎勵和認可，例如長期服務獎
• 提供在職訓練
• 醫療福利
• 員工購買折扣

工作職責：

• 與銷售、財務、倉庫、拖運、運輸、營運部門和其他相關部門以及外部各方進行內部協調，以滿足代理商或客戶的要求。
• 與客戶、代理商、班輪公司和代裝船公司溝通並建立良好的融洽關係。
• 組織工作流程以滿足每次出貨的時間範圍要求，並監控每次出貨的每日出貨更新，以便及時、準確地更新客戶或代理商的資訊。
• 監控客戶或代理商的詢問是否已及時回覆並採取相應行動。
• 就所有營運相關事宜與客戶、代理商、營運和服務提供者聯絡。
• 安排和處理特殊要求/ADHOC 運輸。
• 在裝運日期之前向代理商提交預警，安排向承運人/班輪付款，並在貨物到達目的地之前向代理商提交所有必需的文件。
• 及時提交已關閉的工作任務以開立發票。
• 準備客戶出貨計畫。
• 溝通並報告客戶的出貨狀態。
• 準備並提供每月KPI報告和客戶要求的月度報告。
• 監控出貨和任何其他相關記錄均已相應維護和更新。

津貼和福利

• 附近的公共交通
• 定期團隊活動
• 醫療保險

Job Responsibilities:

• Internal coordination with sales, finance, warehouse, haulage, transport, operations department and other related department and external parties to fulfil agent’s or customer’s requirements.
• Communicate and build good rapport and relationship with customers, agents, liners and co-loaders.
• Organize workflow to meet the time frame requirement of each shipment and monitor daily shipment update on each shipment to update customers or agents timely & accurately.
• Monitor enquiries from customer or agent has been responded promptly and acted accordingly.
• Liaison with customers, agents, operations and service providers on all operational related matters.
• Arrangement and handling of special requirements /ADHOC shipment.
• Submit pre-alert to agent before the shipment date, arrange payment to co-loader / liner and submit all required documents to agent before cargo reach destination.
• Submission of closed job task for invoicing purpose in a timely manner.
• Prepare customer shipments delivery plan.
• Communicate and reporting of customer’s shipment status.
• Prepare and provide monthly KPI report and customer’s requested monthly report.
• Monitor shipment and any other related records has been maintained and updated accordingly.

Perks & Benefits

• Nearby public transport
• Regular team activities
• Medical insurance

Job Scope

• Engage with customer and supplier or manufacture; size and design suitable water pump to suit customer requirements.
• Plan, source and develop new customers / supplies/ vendors.
• Built quality relationship with customers. 
• Familiar with terms of payment for different level of customers such as contractors, distributors, end users and others.
• Prepare quotation or tender for the water pump, spare parts, maintenance and etc.
• Visit water treatment plants and liaise with end user in providing product servicing.
• Responsible for preparation and conduct technical presentations, provide pre-sales technical assistance and product education to customers.
• Responsible for servicing and repairing job, visit customer site to define the problem and preparing quotation.
• Provide problem-solving for customers to solve pump problems and requirements. 
• Plan and organizing the section’s manpower for appropriate preventive maintenance and preparing monthly maintenance report.
• Organizing maintenance crews efficiently to solve mechanical problems promptly.
• Able to troubleshooting and able to do hands on for mechanical service.
• Prepare sales & service reports.
• Frequently travel to customer’s site for pre-job and planning.
• Offering after-sales support service.
• Any other duties assigned by the Sales Manager or authorized person.

Job Requirements:

• Candidates must possess Degree in Mechanical Engineering / Electromechanical Engineering / Electrical Engineering. 
• Good computer skills with a sound knowledge of the following software packages, Microsoft Office Products (Excel, Access, Word, PowerPoint).
• Excellent interpersonal skills, communication, negotiation and presentation skills.
• Excellent in problem solving and technical support. 
• Fast-learner, disciplined, independent and result-oriented
• Willing to make extensive travel, valid driving license and possess own transport.
• Fresh Graduates are encouraged to apply.
• Experience in any sales activity and engineering service would be an advantage.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Personal development opportunities

工作範圍

• 與客戶和供應商或製造商合作；尺寸和設計合適的水泵以滿足客戶的要求。
• 規劃、尋找和開發新客戶/供應品/供應商。
• 與客戶建立優質關係。
• 熟悉不同等級客戶（如承包商、經銷商、最終用戶等）的付款條件。
• 準備水泵、備件、維護等的報價或投標。
• 參觀水處理廠並與最終用戶聯絡以提供產品服務。
• 負責準備和進行技術演示，為客戶提供售前技術援助和產品教育。
• 負責服務和維修工作，訪問客戶現場以確定問題並準備報價。
• 為客戶提供解決泵浦的問題和要求的解決方案。
• 規劃和組織該部門的人力進行適當的預防性維護並準備每月維護報告。
• 高效率組織維修人員，及時解決機械問題。
• 能夠排除故障並能夠親自進行機械維修。
• 準備銷售和服務報告。
• 經常前往客戶現場進行作業前和規劃。
• 提供售後服務。
• 銷售經理或授權人員指派的任何其他職責。

工作要求：

• 候選人必須擁有機械工程/機電工程/電機工程學位。
• 良好的電腦技能，熟悉以下軟體包、Microsoft Office 產品（Excel、Access、Word、PowerPoint）。
• 優秀的人際溝通能力、溝通、談判和表達能力。
• 擅長解決問題和技術支援。
• 學習能力強、遵守紀律、獨立且以結果為導向
• 願意經常出差，擁有有效的駕駛執照並擁有自己的交通工具。
• 鼓勵應屆畢業生申請。
• 具有任何銷售活動和工程服務經驗將是一個優勢。

津貼和福利

• 津貼（旅費、交通費等）
• 醫療保險
• 開放文化
• 個人發展機會