Total 136 customer service job vacancies in Manufacturing / Production category in The United States of America

Unique Fire Holdings Berhad focuses on the assembly, manufacture and distribution of active fire protection systems, equipment, and accessories. Our comprehensive range of products continue to reliably serve customers in Malaysia and abroad. Our export markets include ASEAN countries and the Middle East.

After our public-listing exercise, we are currently undergoing major expansion and we invite all enthusiasts and energetic individuals to join our growing team.

 

Job Description

1. Manufacturing:

• Oversee the process of manufacturing, especially on fabrication cylinder process (molding and machine set-up), spray painting process, powder filling process, final assembly, fire hose reel process, and other products.
• Ensure the material availability for manufacturing process planning before creating the job order.
• Assist provide on-the-job training to subordinates about day-to-day activities.
• Assist in monitoring daily manufacturing records and verifying records in the “Overall Equipment Effectiveness” (OEE) system.
• Monitor and check nonconformance products, “Discrepant Material Report (DMR) during the in-process for QAQC department verification and inspection purposes.
• Monitor and minimize product rework and rejection.
• Identify the cause of product failure and recommend a “Corrective Action Request” (CAR).
• Coordinate with the QAQC department and other departments, especially on items relating to product quality and improvement.
• Overseeing subordinates; providing guidance and delegation.
• Find a supplier (immediate request) to purchase special spare parts machines, molding parts, tools, etc.
• Ensure daily work assignments are completed in a timely and accurate manner.
• Ensure the work environment meets health & safety standards
• Maintain a clean and organized work area.
• Involve in new product development
• Perform other duties assigned
   

2. Production:

• Oversee the production assembly process, especially on production assembly product, Gas filling process, e-feis application process (for BOMBA), and product servicing process.
• Ensure the material availability for production assembly, servicing, and repair planning before creating job orders.
• Assist provide on-the-job training to subordinates about day-to-day activities.
• Assist in monitoring daily production records and verifying records in the “Overall Equipment Effectiveness” (OEE) system.
• Monitor and check nonconformance products, “Discrepant Material Report (DMR) during the in-process for QAQC department verification and inspection purposes.
• Monitor and minimize product rework and rejection rate.
• Identify the cause of product failure and recommend a “Corrective Action Request” (CAR).
• Coordinate with the QAQC and other departments, especially on product quality and improvement items.
• Overseeing subordinates; providing guidance and delegation.
• Ensure daily work assignments are completed in a timely and accurate manner.
• Ensure the work environment is safe, secure, and healthy.
• Maintain a clean and organized work area.
• Involve in new product development
• Perform other duties assigned
   

3. Service & Maintenance:

• Oversee all the maintenance work and operation.
• Maintain all machinery, overhead cranes, forklifts, and compressors and ensure their working standards.
• Person in charge of forklift maintenance.
• Plan and manage all repair and installation activities.
• Ensure the material availability for fabrication, servicing, and repair planning
• Conduct routine preventive maintenance and update maintenance records.
• Identify the cause of product failure and recommend corrective action.
• Provide on-the-job training to subordinates about day-to-day activities.
• Overseeing subordinates; providing guidance and delegation.
• Find a supplier (immediate request) to purchase special spare parts machines, molding parts, tools, and for unplanned maintenance or emergency issues.
• Ensure daily work assignments are completed in a timely and accurate manner.
• Ensure the work environment is safe, secure, and healthy.
• Maintain a clean and organized work area.
• Participate in safety committee meetings.
• Perform other duties assigned.
• Oversee the process of manufacturing/production.
• Assist in preparing fabrication jobs for products, etc.
• Involve in new product development.
   

Job Requirements:

• SPM with proven experience in supervisory role or Diploma in engineering, manufacturing, production or similar capacity
• At least 3 years of experience in manufacturing, production, moulding, and similar related fields
• Possess leadership qualities and able to work closely and supervise a team of local and foreign employees in carrying out their daily job responsibilities.
• Good problem-solving and communication skills in Bahasa Malaysia and English
• Strong organizational and time management skills
• Fast learner and willing to learn
• Able to work in fast-paced environment and under pressure
  Knowledge in ISO9001
   

The perks:

• Career & development opportunities - networking events, conferences, training, and certification sponsored by the company.
• Overtime and travel allowance.
• Company engagement activities (annual dinner, team building, festive celebration etc)
• Medical, optical and dental benefits (in-panel clinic)
• Rewards and recognitions

Benefit:

• Yearly Performance Bonus + Annual Increment
   
• Birthday Leave
   
• OT & Attendance Allowance

We’ve only just begun, but what a beginning. In a once in a generation moment, we’ve brought together powerful brands to create one united force. TPG Telecom has a powerhouse of brands which include Vodafone, TPG, iiNet, Internode, Lebara, AAPT and felix. The latest technology and brave thinking let us connect our people and communities. You could play a role in that. A big one. We invite you to bring your boldness and stand out. You are empowered. Opportunities are plenty for those ready to accept the challenge. This opportunity The Product Owner - Customer Lifecycle is a pivotal role in the Customer Lifecycle Management team. This function is responsible for the development and execution of data-driven strategies to drive customer engagement, retention, and revenue growth throughout the customer lifecycle. This position requires a strong understanding of customer behaviour, the ability to analyse data, project management and have effective communication skills. Responsibilities Develop best in…

Click here to view more detail / apply for Product Owner - Customer Lifecycle Retention

Job Description

• He shall be handling customers with service contract, track upcoming maintenance schedule and reminders for Dyzle, Weather Stations.
• He will develop and handle the new service scope of AIPL to calibrate CO2 portable meters.
• He shall be responsible for providing repair and service (installation, gas detector calibration, product demonstration, portal set-up) for both in-house and on-site.
• He shall assist in providing commissioning of flow meters, conducting product training local & oversea customers.
• He will handle customer rejects & returns, suggest/ implement corrective actions and deal with vendors regarding warranty, technical & quality concerns and improvement.
• He will assist to maintain ISO 9001 & Bizsafe documentation

Requirement

• Nitec / Diploma /Degree in Electrical / Mechanical Engineer OR at least 1 year of relevant working experience is an advantage.

Career Area: Product Support

Job Description:
Your Work Shapes the World at Caterpillar Inc.

When you join Caterpillar, you're joining a global team who cares not just about the work we do ? but also about each other.  We are the makers, problem solvers, and future world builders who are creating stronger, more sustainable communities. We don't just talk about progress and innovation here ? we make it happen, with our customers, where we work and live. Together, we are building a better world, so we can all enjoy living in it.

Caterpillar is currently seeking the expertise of a Product Support Service Engineer to join the team.  This position is ideally to be located in Brisbane, Australia.

Reporting to the Product Support Manager, this position is responsible for monitoring the overall performance of products to reduce warranty costs and to meet needs of customers worldwide for a generally smaller or more ... Click here to view more detail / apply for Product Support Service Engineer

Senior Devops Engg - Docker Kubernetes - Openshift Technologies

Bloomberg is the global leader in business and financial data, news, and insights. Using the power of technology, we connect the world’s decision makers to accurate information on the financial markets – and help them make faster, smarter decisions.

Within Workplace Operations & Supply Chain, through our services and applications, we provide an employee experience that drives innovation, collaboration, productivity, and transparency. Our Global Employee Operations Team is central to this effort by providing platinum support to more than 21,000 employees and more than 500,000 annual visitors in more than 170 state-of-the-art offices around the world! Our employees generate more than 320,000 service requests each year through a ticketing system that drives both human and automated services — from software download to a Desktop dispatch. We handle approximately 400+ software titles, as well as monitoring our entire corporate network that consists of 28,000 PCs, 50,000 screen displays and 120,000 network connections.

We're also a close-knit and hardworking team who rely upon a complex set of proprietary and third-party systems to deliver the services we provide; and those systems are the key to understanding where we are successful, and where we can develop.

What’s The Role:

We are looking for a Product Owner to drive our regional employee support strategy and execution as part of our team based in APAC. In partnership with our global Service Delivery Chief Product Owner, you will be accountable for developing the strategy and executing the delivery of all aspects of Bloomberg’s employee technology customer service experience within your region. You will be responsible for understanding the regional and global business landscape, communicating the vision, and supporting a customer service strategy that focuses on the employee technology experience with an emphasis on operational excellence.

Areas of focus include regional operational strategy and execution, support of the technology lifecycle, data analysis to support and influence knowledge governance, process documentation & automation at a global level, and more. You will bring creative thinking, knowledge of customer service and IT support industry best practices, and innovation to enhance process improvements and change. You'll also be leading an agile team to ensure results are delivered in adherence to performance KPIs and SLAs centered on an exceptional employee experience. In addition, you will demonstrate excellent communication skills to partner with our regional people leaders and other product owners across wider support groups to ensure maximum levels of employee experience are achieved for both our end users and the teams servicing them globally.

We’ll Trust You To:

• Deliver and share our regional customer service priorities and align strategic objectives
• Communicate the global and regional strategies and initiatives to stakeholders and teammates
• Through an agile framework, deliver on product increments, identify impediments, and take a proactive approach at finding ways to remove roadblocks
• Draft key objectives and results, strategies and apply the data for the operation to make business decisions balancing risks and benefits for overall good of the organization
• Collaborate with other internal groups such as CTO, Supply Chain, Facilities, Engineering, etc.
• Communicate with and manage stakeholders at all levels, flex style as needed to inform and influence outcomes
• Understand your stakeholders' priorities and how regional nuances need to be accounted for in the global vision
• Evaluate and partner with regional leaders to manage key performance criteria such as response and resolution times, first contact resolution rate, quality assurance and customer satisfaction scores, drive change where needed to deliver an exceptional employee experience
• Assess internal and external factors that can affect outcomes, leverage problem solving and influencing skills to ensure project plans are delivered on intent
• Understand industry trends in the customer service space to contribute to the user-experience strategy
• Promote team synergy among operational partners, stakeholders, and vendors
• Deliver thoughtful change management strategies and rollout of new products for your region in alignment with regional managers

You’ll Need to have:

• Bachelor’s degree or degree-equivalent qualifications
• Minimum 3 years’ experience in a technical or customer support and stakeholder engagement role in financial institution
• Demonstrated Experience and involvement in IT change management and root / cause analysis
• Experience working in a L1 support role in a 24*7 production environment within a global organization
• Experience in building and maintaining stakeholder relationships across functions, responding with empathy to understand customer’s needs
• Proven track record of time management, prioritization, and balancing needs in a complex environment
• Good communication skills and the ability to work both independently and collaboratively
• Strong analytical abilities with a passion for data and evidence-based decision-making
• Ability to combine human stories and needs with data insights to identify a compelling path forward
• Ability to work in diverse work cultures and comfortable with non-hierarchical organizations
• A thorough business acumen that combines process design, workflow optimization, product development, and operations to deliver successful outcomes
• Demonstrated continuous career growth within an organisation
• Proficiency in both written and spoken English

We’d Love to see:

• An innovator comfortable articulating a bold vision, creating a strategy around it and executing.
• A problem-solver who does not settle with the status quo, seeks to make things better, and is not afraid to make bold decisions in ambiguity
• A hands-on leader who builds transparency, values collaboration, holds self and team accountable, and can link what we do and why we do it to empower the team around them to think beyond specific tasks, understand the goal, and drive value for the business
• Experience in creating and advancing strategy, process implementations, and life cycle support of corporate PCs, laptops, and mobile devices
• Knowledge of various means of corporate device life cycle management such as DaaS
• Taking an innovative approach to spotting gaps and seeking opportunities to incorporate industry best practices and technology to enhance existing processes and workflow
• Experience in creating robust knowledge based articles that serve as self-help tools to both our internal support organization and external stakeholders

If this sounds like you:

Apply if you think we're a good match. We'll get in touch to let you know what the next steps are, but in the meantime feel free to have a look at this: https://www.bloomberg.com/professional

Why Bloomberg?

We’re individuals with diverse backgrounds, talents, and experiences who take on big challenges and create even bigger impact through our work. We’re interested in what makes you you, and how we can create opportunities for you to channel your unique, personal energy and grow to your fullest potential.

Learn more about our office and benefits:

Singapore | www.bloomberg.com/singapore

Bloomberg is an equal opportunity employer and we value diversity at our company. We do not discriminate on the basis of age, ancestry, color, gender identity or expression, genetic predisposition or carrier status, marital status, national or ethnic origin, race, religion or belief, sex, sexual orientation, sexual and other reproductive health decisions, parental or caring status, physical or mental disability, pregnancy or maternity/parental leave, protected veteran status, status as a victim of domestic violence, or any other classification protected by applicable law.

Bloomberg provides reasonable adjustment/accommodation to qualified individuals with disabilities. Please tell us if you require a reasonable adjustment/accommodation to apply for a job or to perform your job. Examples of reasonable adjustment/accommodation include but are not limited to making a change to the application process or work procedures, providing documents in an alternate format, using a sign language interpreter, or using specialized equipment. If you would prefer to discuss this confidentially, please email AMER_recruit@bloomberg.net (Americas), EMEA_recruit@bloomberg.net (Europe, the Middle East and Africa), or APAC_recruit@bloomberg.net (Asia-Pacific), based on the region you are submitting an application for.

Let’s talk about who we arenib Travel proudly provides financial protection and assurance to travellers wherever they are in the world. Our purpose is to ensure better health and wellbeing for every travel adventure, not only when planning the trip but while overseas, with cover available for emergency medical expenses, overseas access to our high standard of emergency assistance 24 hours a day, and on your safe return home.We’re looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. We're looking for people who share this passion and want to be a part of a team that has the appetite and ambition to be extraordinary. Extraordinary comes in different perspectives and experiences. We're committed to an environment where everyone has the autonomy and freedom to be their authentic selves, every day.Let’s talk about diversity, equity and inclusionWe embrace a flexible…

Click here to view more detail / apply for Product Owner, Service - Travel

What you get to do in this role:

• Provide relief and sustainable resolution to issues within our infrastructure.
• Use your experience in software development, systems engineering and networking to proactively prevent repeatable issues.
• Drive initiatives with partner teams to improve the reliability and performance of the infrastructure through improved system design.
• Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solutions.

 

Operate and AssistHanson is one of Australia's leading suppliers of heavy building materials to the construction industry. We produce aggregates, including crushed rock, sand, gravel and road base from a number of locations across Australia. We are currently seeking a self-motivated and enthusiastic Quarry Operator to join the team at our Hobart Quarry in TAS. This is a full-time position with overtime and weekend work according to business needs.In your new role with us, you will: Carry out day to day operation and maintenance of various vehicles, plant, and equipment Operate a heavy vehicle (excavator/front end loader/dump truck/grader/dozer/skid steer/fixed plant). Experience preferred Perform general labour activities including cleaning, hosing and shoveling This role is a great fit for you if you have: Solid interpersonal and communication skills Total commitment to risk management and OH&S A positive work ethic and ability to work within Hanson values and philosophies Excavator/Front End Loader/Dump truck ticket is advantageous Experience in either Quarrying or…

Click here to view more detail / apply for Waste Service/ Bulky Collection Operator

We are seeking a Vice President, Product Management for AI Cloud Platform as a Service for DGX Cloud. If you are a customer-focused, technically adept leader driven by a passion for fostering innovation in AI and cloud computing. If you thrive in a multifaceted, collaborative environment and want to shape the future of AI and cloud technologies while delivering cutting-edge software and services to our global customers, come join our team.

What You'll Be Doing:

• In this role you’ll be at the forefront of defining and driving our DGX Cloud AI PaaS strategy and execution. Core responsibilities include:

• Meeting the needs of our internal and global customers by defining our product and delivering the platform as a Service (PaaS) layer that integrates with NVIDIA’s and our CSP customers’ MLOps and large language model (LLM) software stack.

• Building cloud PaaS at enterprise-scale, and expertise around emerging cloud and AI/ML technologies.

• Engaging with our Cloud Service Provider (CSP) partners and collaborating with multi-functional teams to develop services and product offerings that meet the evolving needs of our customers, and their customers.

• Deliver DGX Cloud customer experience and operational excellence through engagement with our customers and ecosystem partners

What We Need To See:

• Master's degree or PhD in Computer Science, Electrical Engineering or a related technical field or equivalent experience.

• 25+ overall years of relevant working experiences.

• 15+ years direct people management experience.

• In-depth understanding of cloud-native technologies, AI/ML, MLOps, LLMOps, LLM frameworks software stack and the PaaS/SaaS business models.

• Ability to determine market segments, target use cases, and differentiation opportunities by working with DGX Cloud customers, partners, and internal research and engineering teams.

• Capacity to balance high-level strategy with detailed product requirements and roadmap planning, working closely with customers and engineering.

• Ability to align and motivate others, both within the direct team as well as across the broader organization and multi-functional partners.

• Strong problem-solving skills and the ability to make well-informed technical decisions in a dynamic environment.

• Skilled at effectively leading multifunctional teams and influencing senior executives to drive significant improvements in business performance.

• Exceptional communication, leadership, and interpersonal skills.

Ways To Stand Out From The Crowd:

• Experience delivering full stack PaaS/SaaS with in depth knowledge of AI/ML training and inference stack, Large Language Models (LLMs), Gen AI, Open Source Software (OSS) libraries and model gardens, Machine Learning frameworks, and PaaS operational framework, Kuberbetes and orchestration frameworks.

• Hands-on working experience in delivering a cloud service on one or more of the major CSP’s.

• In-depth knowledge of foundational PaaS stack, cloud orchestration, observability, metering security, tenancy models, and tooling to deliver and operate highly available, reliable and secure platforms in any cloud.

• Track record of building and growing diverse technical product management teams to deliver cloud services.

NVIDIA is widely considered one of the technology world’s most desirable employers. We have some of the world's most forward-thinking and hardworking people on our team. If you're creative and autonomous, we want to hear from you!

The base salary range is 480,000 USD - 690,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.NVIDIA is committed to fostering a diverse work environment and proud to be an equal opportunity employer. As we highly value diversity in our current and future employees, we do not discriminate (including in our hiring and promotion practices) on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law.

Senior Product Manager, Payments as a Service (PaaS)Your businessBusiness Banking (BB) manages relationships with Commonwealth Bank’s small-medium enterprise customers, mid-market corporate customers, and regional and agribusiness customers, providing a wide range of financial services and solutions. It also services our personal and institutional online trading customers.The Real Time Payments & PaaS Crew is positioned within the Payments Domain in Business Banking. Our purpose is to develop market leading, innovative, safe and resilient payments and value-add propositions for our customers. PaaS is the API based service designed to provide access to payments and aligned capabilities to business and institutional customers of CBA. Do Work That MattersThe Senior Product Manager is responsible for the e2e development, distribution and management of products and services within the business unit. The Senior Product Manager is responsible for designing products and maintaining ownership of the end-to-end product systems and processes and is accountable for monitoring product performance, setting or reviewing the product…

Click here to view more detail / apply for Senior Product Manager, Payments as a Service

Digitalizing KONE’s marketing, sales and customer interactions will be one of the key areas in KONE’s new “Sustainable success with customers” strategy. In the future, the best experience can be created by working together with customers and partners in every step of the process, from early engagement to upgrading equipment.

Commercial & Operations Solutions unit within KONE IT is designing, developing, maintaining and supporting solutions across KONE’s digital and digitally enabled customer journey – marketing, sales, field service and project delivery and customer service. Especially for marketing and sales, our purpose is to enable superior customer experience and high-rising sales by transforming how KONE interacts with customers.

We are now looking for a
 

Product Owner, Service Digital Channels

Are you passionate about shaping the future of digital experiences? Are you driven by innovation and a desire to create products that delight users? If so, we have an exciting opportunity for you!

In this role as Product Owner, you work in close collaboration with KONE global business lines and our key user network globally, and with them create concepts and functional specifications for Service Digital Channels such as KONE Online, KONE Mobile and future B2B Customer Portals. You will collaborate closely with cross-functional teams in IT including design & development to deliver best-in-class digital experiences.

The position is based in Espoo, Finland and you will report to Product Manager, Channels & Service Sales within the Commercial & Operations Solutions in KONE IT.

In this role, you get to:

• Realize maximum value from product investments through the product life cycle by defining the product roadmap, prioritizing the product backlog, and planning their execution.
• Clarify the needs of stakeholders and target users and translating them into product backlogs in form and shape of epics, features & stories.
• Own the solution design for customer facing channels such as KONE Online, KONE Mobile and future B2B customer portals, while understand the big picture with interdependencies to integrated solutions.
• Set up the overall product performance KPIs and targets including for operations and IT activities related to benefit realization. Responsible for regularly following the KPIs and communicating them to key stakeholders.
• Facilitate agile ways of working and overall planning, bring clarity, and manage the backlog efficiently & transparently.
• Apply incremental and iterative development while learning driven development principles through agile ceremonies.
• Ensure that the product operations and performance are as planned in-line with the product value proposition, and timely corrective actions are taken when needed.
• Be responsible for managing the financial aspects of the product lifecycle taking the total cost of ownership across the lifecycle into account including development costs, license costs, run costs.
• Promote continuous improvement to the product and ways of working within the agile team.
• Use feedback loops to understand stakeholder and user needs and use that knowledge while planning and executing the product roadmap.
• Stay informed about industry trends and best practices to drive innovation and competitive advantage in the customer channels.

Skills & experience we`re looking for:

• Minimum of 8+ years of experience in working with product development incl. IT processes, system development, cloud-based technologies.
• Proven experience as Product Owner, Product Designer, or similar role, preferably in digital product development
• Highly motivated team player with a service-oriented mindset, enjoying consulting and co-creating solutions.
• Passion for delivering exceptional digital experiences and driving continuous improvement.
• Hands-on experience in applying designing thinking techniques combined with Agile (Scrum, Kanban, XP) and DevOps ways of working.
• Good understand of the B2B and B2C digital landscape to identify opportunities in capabilities such as e-commerce and CIAM (customer identification and access management)
• Strong willingness to drive items and continuous improvement forward with friendly and respectful ways of working.
• Proven experience working in an international environment with the ability to excel in virtual organizations. Ability to both work independently as well as contribute effectively to virtual teams in a multicultural setting.
• Excellent collaboration and communication skills in English, including effectively communicating complex topics at a comprehensible level.
• Open-minded with a sense of humor, contributing to a positive and dynamic work environment.

Contact information:

If you have any questions regarding the role, please be in touch with Luis Velez, +358504867855 luis.velez@kone.com, Monday 25th March 13.00-15.00 or Wednesday 27th March 14.30-15.30.

If you're ready to take your career to the next level and make a difference in the world of digital channels, we want to hear from you! Please attach a CV and cover letter to let us know a little more about you and apply via our careers-site www.kone.com/jobs latest on 2nd of April.

#LI-IT

At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual. Employee engagement is a key focus area for us and we encourage participation and the sharing of information and ideas. Sustainability is an integral part of our culture and the daily practice. We follow ethical business practices and we seek to develop a culture of working together where co-workers trust and respect each other and good performance is recognized. In being a great place to work, we are proud to offer a range of experiences and opportunities that will help you to achieve your career and personal goals and enable you to live a healthy and balanced life.

Read more on www.kone.com/careers

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Software Engineering

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

At Salesforce, reliability & trust is our #1 priority. Our customers demand a high quality, responsive and predictable application.  As an engineer joining the Customer Centric Engineering team, you will get an opportunity to work on a broad set of challenging customer-related issues which will require a wide range of technologies and troubleshooting of the Salesforce Data Cloud product.  As a Customer Centric Engineer you will investigate, reproduce, diagnose and propose fixes for complex issues affecting our customers. You should be passionate about solving tough technical problems and recommending improvements to products and processes. Technical skills are important, but so are persistence, patience and communication.

Responsibilities

• Using your .NET/Java, JavaScript, Database, Web API and UI skills to solve critical customer escalations

• Figuring out ways to find “the bug” utilizing top-notch troubleshooting techniques and all the tools and systems available within the development organization, and digging deep into code

• Identifying root causes, proposing test cases and proposing code changes to fix the problem.

• Providing timely information to customer facing teams to improve overall customer satisfaction

• Mentoring internal support teams on technical issues and best practices

• Building relationships with other teams across Customer Service, Development, and Site Reliability as a technical expert

• Championing Supportability and Debug ability initiatives throughout development and developing new debugging tools while working closely with product teams

• Work with engineers on the design, deployment and continuous improvement of important infrastructure services (i.e. logging, monitoring and alerting)

• Provide input into long-range platform requirements and operational guidelines, with a focus on automation and continuous improvement of Platform Service Composability and availability.

• Analyze and understand how customers are using the platform and help drive continuous improvement of the offering based on that.

• Deliver presentations highlighting metrics, trends and success stories to engineering teams

Foundational Requirements

• BA/BS in Computer Science or a related Engineering degree is highly preferred or equivalent work experience with demonstrated proficiency

• At least 4-6 years of experience in software development environment

• Developer-level technical skills along with a strong desire to interact with customers, support teams and management on high-profile issues critical to the long-term success of the company

• Unparalleled debugging, troubleshooting and problem-solving skills

• Learn quickly and be productive in a highly collaborative, lightning-fast environment

• Excellent written and verbal communication skills, as exemplified by clear bug/issue explanations, documentation of knowledge and comfort interacting with all levels of management

• Ability to take complex problems and break them down into smaller tasks

• In-depth, hands-on experience with Linux, networking, server, and cloud architectures.

• A strong background in open source technology.

• Deep understanding of fundamental network technologies like DNS, Load Balancing, SSL, TCP/IP, SQL, HTTP.

• Knowledge about cloud security and best practices.

• Willing to learn new technologies

Tech Requirements

• Must have a background in an Object Oriented Development Language (C#, Java)

• Very good understanding of RDBMS (Oracle / SQL Server and/or other relational databases like PostgreSQL, MySQL etc.). Good understanding of SQL performance tuning.

• Experience with a known IDE: Eclipse or IntelliJ or VSCode

• Good understanding of log parsing / analysis in Splunk and creating reports/dashboards.

• Experience working with AWS

• Experience utilizing the following JavaScript frameworks/libraries:  RequireJS / Grunt / Node / jQuery / jQuery UI / Bootstrap / Backbone / Handlebars / Mustache

• Understanding of W3C standards and experience in addressing cross-browser and platform compatibility issues.

• Utilization and troubleshooting of SOAP & REST based APIs

• Salesforce knowledge preferred

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

Waste Service/Bulky Collection OperatorAbout the role:We have an opportunity available in our waste services team. With the introduction of a bulky waste collection service to the Maitland community last year, we are looking for experienced and reliable operator to provide coverage across a range of waste management services, including the general waste collection and bulky waste collection services across the Maitland LGA. In this role you will undertake general waste collection duties including the operation of a rear-loading and side-loading waste collection vehicles as well as the collection of bulky kerbside waste and illegally dumped items in a safe and efficient manner. You will have transferable skills across both working areas and will provide coverage as required across both teams. About you: To be successful in this role, you will: Have a current HR licence with demonstrated experience in the operation of rear-loading waste and/or recycling collection vehicles; and Be a productive team member, contributing…

Click here to view more detail / apply for Waste Service/ Bulky Collection Operator

We are looking for a medior Product Manager Mortgages!

The Dutch housing market is always a hot topic. Whether it's the shortage of houses, the recent surge in interest rates or the sustainable housing transition we need to make. ING is always looking to make impact for potential and existing customers. We are looking for a product manager with strong project and stakeholder management skills to take on these exciting challenges!

The department | the tribe
In our department ( tribe ) Mortgages NL we work towards becoming the best mobile-led, sustainable mortgage bank of the continent. We are looking for an experienced product manager ( customer journey expert ) to help us realize this ambition. Do you have affinity with developing and optimizing our mortgage product? Do you have experience and affinity with creating the best digital journeys for our customers? Do you have an entrepreneurial mindset to take it on & make it happen? Then we are looking for you!

Your team | the squad
Mortgages is one of the largest tribes within ING Retail, with 60 agile teams ( squads ) in Amsterdam, Leeuwarden and abroad. The tribe entails all products and processes associated with starting and having a mortgage at ING. With 600.000+ customers we are one of the biggest mortgage providers in the country.

ING embraces hybrid working. Part of the time you work from one of our offices in Amsterdam.

We currently have one customer journey vacancy in the product Service Excellence, part of the product area In Life Management. Our purpose is “Being a reliable and available partner that empowers customers in making autonomous decisions during the full lifetime of their mortgage”. This means we focus on improving and digitizing the journeys our mortgage customers go through during the lifetime of their mortgage. Examples can be making a mortgage prepayment, changing interest instalments, or changing ownership of the mortgage. Together with fellow customer journey experts and IT-engineers, you drive realization of the best customer experience for our customers and employees according to ING's customer experience principles: personal, easy and smart.

Your task
With your squad you contribute to the continuous optimization of customer and employee facing processes, providing an excellent customer experience, improving the conversion, resolving incidents, and co-creating the future vision on mortgages. You work fact-based, both qualitative and data - with an eye on customer experience, operational risks, costs and in dialogue with stakeholders such as IT-engineers in your product, risk parties, UX-designers and architects.

How To Succeed
You are a team player, have excellent problem-solving ability and can drive projects from concept to execution. As customer journey expert you:

• Translate features in realizable roadmaps taking MVP slicing and milestones into account
• Define project principles, requirements and use process designs to visualize changes
• Understand the need to comply with regulations and policies, but dare to debate alternatives and challenge status quo
• Are a champion of customer experience and know what excites customers
• Drive to make things happen
• Possess strong analytical skills and takes decisions based on data and facts
• Based on experience: train/coach team members in project management and/or process analysis
   

About you
As Product Manager Mortgages, you have:

• A bachelor's or master's degree;
• Understanding of customer and employee needs and the ability to retrieve these;
• Relevant experience as business analyst, process/ business consultant and/or product manager;
• Strong problem-solving skills and the ability to take decisions based on data and facts;
• Solid interpersonal and collaborative skills to interact with different stakeholders;
• Curious mindset for the underlying application architecture, relevant IT-landscape and technologies;
• Are fluent in English (verbally and written) and in Dutch (verbally and written);
• Knowledge of the mortgage domain is a pre but not a must

Rewards & benefits  

We want to make sure that it’s possible for you to strike the right balance between your career and your private life. You can find out more about our employment conditions here.  

The benefits of working with us at ING include: 

• A salary tailored to your qualities and experience
• 36 hour workweek
• Individual leave: 24+2 individual holiday days based on 36 hr workweek
• Diversity leave: 3 days per year (1,5 paid, 1,5 unpaid)
• CSR days: up to 2 days per year to actively engage in society by volunteering
• 13th month salary
• 8% Holiday payment
• Individual Savings Contribution (BIS), 3.5% of your gross annual salary
• Mobility card
• Attractive pension scheme
• Hybrid working to blend home working for focus and office working for collaboration and co-creation

Interested?

Please upload your CV and motivation letter by clicking the “Apply” button.

Would you prefer further information first or an informal get-to-know? Please send an email to the Product Lead of Product Service Excellence, Reina Wit at reina.wit@ing.com.

About us

With 60,000 employees and operations in approximately 40 countries, there is no shortage of opportunities for people with initiative who want to help people take a step ahead in life and in business. Do you want to work at the cutting edge of what’s possible and at the same time ensure you work with integrity and hold the customer’s interests at heart? Do you want to be surrounded by progressive, inspiring, diverse and supportive colleagues? Then there is no better place to invest your talents than at ING. Join us. Apply today.

Read more at Working at ING.

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Wil jij het verschil maken voor ING’s hypotheekklanten en samen met je squad werken aan het creëren van de beste (digitale) customer journeys? Binnen ING hypotheken zoeken we een gedreven customer journey expert binnen Hypotheken!

Onze klanten hebben dagelijks te maken met veranderde persoonlijke en economische omstandigheden die impact hebben op hun financiële situatie. Als ING Hypotheken helpen we klanten niet alleen aan de voorkant met de financiering van hun ideale huis, ook willen we er voor onze klanten zijn tijdens de looptijd van hun Hypotheek product.

Op dit moment hebben we een customer journey vacature in het product Service Excellence, onderdeel van het productgebied In Life Management. Onze purpose is "Being a reliable and available partner that empowers customers in making autonomous decisions during the full lifetime of their mortgage”. Dit betekent dat we ons richten op het verbeteren en digitaliseren van de journeys die onze klanten doorlopen tijdens de levensduur van hun hypotheek, soms wel 30 jaar!

Als Customer Journey Expert binnen het Product Service Excellence, creëer je ultieme eenvoudige, digitale en persoonlijke journeys voor al onze hypotheekklanten. Hierbij kun je denken aan: (extra) aflossen van de hypotheek, het (tussentijds) wijzigen van rentes, bouwdepots of het ontslaan van een schuldenaar op de hypotheekakte na scheiden of overlijden. Er is nog een wereld te winnen op al deze journeys, en dat doe je natuurlijk niet alleen! Je werkt hierbij samen in een team. Die, net als jij, vakkundige en gedreven experts zijn die de allerbeste oplossing voor onze klanten willen en dit ook weten te realiseren.

Concreet

• Onze ambitie is groot. Wij zijn de meest vooruitstrevende hypotheekbank qua dienstverlening en propositie-ontwikkeling;
• Jouw startpunten zijn de klant, intermediair en medewerker. Je onderzoekt waar kansen en behoeften liggen door messcherpe analyses te maken, of door het vertalen van de wet- en regelgeving naar concrete oplossingen;
• Je kent de (toekomstige) ontwikkelingen, de concurrenten en alle andere stakeholders in het speelveld;
• Je zorgt voor impactvolle, onderscheidende en digitale oplossingen voor de meest relevante doelgroepen;
• Je verzorgt samen met het team de ontwikkeling van diensten, services en/of proposities en brengt deze middels slimme (digitale) tooling naar klant op het juiste moment bij de juiste klant of Intermediair.

Wij zoeken: een ervaren, analytisch messcherpe, zelf startende en klantgerichte Customer Journey Expert / product manager / business analist / business consultant binnen het product Service Excellence.

Op het gebied van hypotheken weet je je als geen ander in te leven in onze verschillende doelgroepen en hun behoeften. Je bent een scherpe denker, data driven en weet dit voortvarend te vertalen naar nieuwe kansen. Daarbij ben je pro-actief, besluitvaardig, resultaatgericht, durf je dingen ‘anders’ te doen en heb je de vaardigheden om goed en makkelijk met veel verschillende betrokkenen te schakelen.

Je pakt zaken op, toont lef en zorgt dat het voor elkaar komt. Jij hebt executiekracht en weet hoe je plannen en ideeën omzet in daadwerkelijk resultaat. Anderen help je om, net als jij, succesvol te zijn.

Daarnaast

• Heb je in ieder geval een afgeronde opleiding op HBO of WO-niveau;
• Ervaring in consultancy is pré;
• Uitstekende beheersing van de Nederlandse en Engelse taal;
• Heb je affiniteit met de hypotheekmarkt;
• Werk je aantoonbaar data gedreven en staat de klant altijd voorop.

Ontwikkeling en doorgroei

Binnen ING realiseren we ons dat we voor de realisatie van kwalitatieve groei, steeds moeten zorgen dat we de beste mensen op de juiste plekken hebben. Daarom investeren we veel in jouw persoonlijke doorgroei en ontwikkeling. Maar we verwachten ook dat je hierin zelf initiatief neemt en jezelf altijd op de hoogte houdt van actuele ontwikkelingen binnen je vakgebied en jezelf blijft verbeteren. We ondersteunen je graag in je doorgroei, zowel horizontaal als verticaal, en we bieden je goede carrièrekansen.

Interessant arbeidsvoorwaardenpakket

In deze full-time functie (36 uur) heb je als Customer Journey Expert bij ING heb je recht op:

• een uitstekend salaris op schaal 10 (4,240.43 - 6,882.16 maandelijks, excl. vakantiegeld en 13e maand;
• een keuze-budget om zelf te beslissen over een deel van je arbeidsvoorwaarden;
• flexibele werktijden en de mogelijkheid deels om vanuit huis te werken;
• een aantrekkelijke Pensioenregeling;
• thuiswerk-budget voor de inrichting van een professionele thuiswerkplek;
• korting op diverse verzekeringen en op de contributie bij meer dan 2000 sportcentra in Nederland;
• en bovenal een inspirerende werkomgeving met ambitieuze collega’s waarin volop ruimte is om te groeien.

Meer weten of solliciteren?
Herken jij je in dit profiel, solliciteer dan nu! Als je nog vragen hebt over deze functie, kun je contact opnemen met HR Recruitment of met Reina Wit, Product Lead Service Excellence via reina.wit@ing.com. Wij maken graag kennis met je!

Ben jij al zeker van je keuze en wil jij aan de slag bij Hypotheken? Solliciteer dan direct via onderstaande sollicitatiebutton. Geef in je motivatie aan waarom wij écht met jou in gesprek kunnen gaan voor deze vacature.