Total 292 customer service job vacancies in Finance / Banking / Insurance category in The United States of America

To achieve the monthly and yearly sales target as assigned by the management.
To execute marketing activities as directed by CSU Unit Head/ management.
To ensure all applications or enquiries are attended in a timely manner and to provide excellent customer service at all times.
To handle operational matters in accordance to departmental, company & regulatory bodies guidelines, IMS, procedures and policies.

Job Requirement:

Bachelor's Degree in Business Administration or any related discipline.
Experience in Customer Service/ Credit Card Sales/ Banking or financial industry background will be an added advantage. However, fresh graduates are also welcome to apply.
Computer literate and proficient in Microsoft Office.
Fluent in conversing in both English and Bahasa Melayu.
Able to start immediately is an added advantage.
5-day work week with the ability to work on shift rotations on weekends and public holidays. (Selected candidates will be entitled for rest day and off day on alternate basis)
A strong team player with good etiquette.

Perks & Benefits

• Employee equity
• Open culture

Job Highlights:

• Career Advancement + Training Provided
• Work-Life Balance working environment.
• Competitive Salary + Productivity Bonus

Company Overview:

We are a well-established and dynamic Mortgage Administration Company working in tandem with Lenders and Managers in Australia that offer a diverse product suite including residential and commercial loans to the overseas markets.

About the Role:

• This role provides on the job training for Australian lending policies.
• It's a great opportunity to work closely with Malaysian co-workers and overseas counterparts so that clients and referral parties understand the difference between Southeast Asia finance and banking vs Australian lending programs.

Job Description:

• Deal directly with customers via telephone or electronically.
• Inbound and outbound collection/arrears call and emails.
• Negotiating and monitoring payment plans
• Analysing client’s accounts to negotiate payment of outstanding debts.
• Customer information within Lender portal or computer systems
• Provide regular reports on progress of work for management.
• Customer retention by offering custom solutions and negotiate a positive outcome for the customer and the Lender.
• Effective management of a dynamic and complex caseload in accordance with internal teams.

Job requirements:

• Experience in residential mortgage Lending.
• Experience in customer service support functions.
• Written and communication skills in Mandarin language to deal with clientele due to our expanding Chinese market.
• Positive attitude, with the ability to respond well within fast paced environment.
• Exceptional customer service and dispute resolution skills in inbound and outbound call management
• Excellent influencing and relationship management skills. 
• Able to work autonomously and in a group setting.
• Self-motivated, goal-driven

Qualification

Diploma, Advanced/Higher/Graduate Diploma, bachelor’s degree, Post Graduate Diploma, Professional Degree

Years of Experience

3 years

Specific Location

Mid-Valley, Bangsar

Perks & Benefits

• 7.5 working hours/day, Mondays - Fridays

   

• WFH Policy applicable

工作亮點：

• 提供職業發展+培訓
• 工作與生活平衡的工作環境。
• 有競爭力的薪資+生產力獎金

公司簡介：

我們是一家成熟且充滿活力的抵押管理公司，與澳洲的貸款人和管理人合作，向海外市場提供多樣化的產品組合，包括住宅和商業貸款。

關於角色：

• 該職位提供澳洲貸款政策的在職培訓。
• 這是與馬來西亞同事和海外同行密切合作的絕佳機會，以便客戶和推薦方了解東南亞金融和銀行與澳洲貸款計劃之間的差異。

職位描述：

• 透過電話或電子方式直接與客戶打交道。
• 入站和出站催收/欠費電話和電子郵件。
• 談判和監控付款計劃
• 分析客戶的帳戶以協商未償債務的支付。
• 貸方入口網站或電腦系統中的客戶訊息
• 定期向管理層報告工作進度。
• 透過提供客製化解決方案來保留客戶，並為客戶和貸款人協商積極的結果。
• 根據內部團隊的要求，有效管理動態且複雜的案件量。

工作要求：

• 擁有住宅抵押貸款經驗。
• 具有客戶服務支援職能的經驗。
• 由於我們不斷擴大的中國市場，需要具備普通話的書面和溝通能力，能夠與客戶打交道。
• 積極的態度，能夠在快節奏的環境中做出良好的反應。
• 在呼入和呼出呼叫管理方面具有出色的客戶服務和爭議解決能力
• 優秀的影響力和關係管理能力。
• 能夠在團隊環境中獨立工作。
• 自我激勵、目標驅動

資質

文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位

多年經驗

3年

具體位置

谷中城, 孟沙

津貼和福利

• 7.5 工作小時/天，週一至週五

   

• 適用在家工作政策

• To perform full Credit assessment tasks for Easy Payment or Personal Financing in a professional manner
• To equip with credit policies, standards, and guideline for credit judgment
• To comply with company’s guidelines and procedures for all product credit schemes
• To ensure confidentiality, integrity & availability of all information assets those are protected.
• To work closely the team members to complete tasks within stipulated time.
• To perform and meet assigned key performance Index

Requirements:

• Bachelor's Degree, Professional Degree, Finance/Accountancy/Banking or equivalent.
• Minimum 1 years in Credit Assessment and/or credit evaluation experiences is required.
• Team player with ability to work well under pressure and to adapt in a fast paced working environment.
• Strong in analytical/leadership skill and good interpersonal. 
  
  

Perks & Benefits

• Employee equity
• Personal leave

AML/CFT 

• Supports in establishing and maintaining AML/CFT standards, policies & procedures in accordance with applicable laws and regulations and assists the Manager in the implementation of program for AML/CFT.
• Support client screening and AML/CFT transaction monitoring & alerts, including monitoring Client activities and identifying suspicious transactions.
• Support all AML/CFT related matters and compliance, including regulatory, audit and similar inspections.
• Support the Company’s AML/CFT compliance and function to identify, manage, monitor and mitigate exposure to compliance risk.
• Assist in liaising with the relevant regulatory bodies to ensure that the Company is always in compliance with all laws and regulations.
• Support the Designated Compliance Officer at the various departments on Anti-Money Laundering and Counter-Financing of Terrorism matters.
• Undertake any other duties as assigned by the Compliance Manager.

REGULATORY COMPLIANCE (Supporting Function)

•  Support the Compliance Section in instilling a ‘compliance aware” culture within the Company.
• Assist in ensuring Company’s compliance with laws, rules and regulations set by statutory and regulatory bodies.
• Support in monitoring the implementation of the Company’s compliance requirement (eg: BNM’s regulated products, FSA, AML/CFT, JSOX, etc).
• Assist in ensuring the Company’s compliance with the laws, rules and regulations set by the statutory and regulatory bodies.
• Assist in the implementation of compliance training program.
• Support in reviewing the Company’s documents (policies/procedures) inclusive of documents related to BNM’s regulated products.
• Support the Compliance Section on regulatory compliances, including the compliance of Anti-Money Laundering and Counter-Financing of Terrorism (AML/CFT).

Job Requirement 

• Bachelor’s Degree in Management/Business Administration/Legal/Compliance or other related field.
• At least 1 year(s) and above of working experience in Compliance Department/Audit.
• Experience in a compliance function is preferred, and preferably gained from the banking or financial credit services industry.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Sabbatical leave

• Preparation and review of finance and accounting overall functions, including payments as part of Finance day-to-day operations
• Ensure timely and accurate submission of monthly/quarterly/annual management report with proper analysis of schedules
• Assist in handling tax matters as assigned in close liaison with the tax agents, including having understanding of tax regulations.
• Enable proper tax planning and ensure timely and accurate filing of annual tax return, tax estimation and payments
• Assist in liaison with external auditors to finalize the annual audit and ensure the statutory audited report are promptly submitted to Company Registrar
• Undertake any other jobs and duties assigned from time to time from superior
• Preparation of finance and accounting policies and procedures
• Collaboration with other business unit routinely
• Supporting and working on the financial forecast and annual budget
• On going review the internal control process of its effectives
• Monitoring cash flow, receivables and reconciliation of cash balances via bank statement
• Drive the finance and accounting related project

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code

To sell/promote Credit Cards & Aeon Member Plus Card product.
To ensure all applications are in proper order prior to submission for approval.
To create an opportunities and strategy to develop new sales and consistently increase individual or team achievements.
To ensure high standard of customer service in line with the quality and standards set by the company.
To have the best practice in all related compliance and regulatory requirements (Do’s and Don’ts).
To deliver high customer-oriented service level.

Requirements:

 Passionate and self-driven.
 Minimum SPM with 2 years sales experience.
 Fresh graduates are welcome to apply.
 Working experience in financial industry will be an advantage.
 Strong selling and negotiation skills.
 Have own transportation.
 Applicants should be Malaysian citizens or hold relevant residence status.
 Able to work on shift, public holiday and on weekends.
 Willing to travel and work independently under pressure.

Perks & Benefits

• Employee equity
• Open culture

The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• Re act as a reminder to remind customer regarding the payment due date
• Response customer request based on the customer requirement
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
  Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement:

• Minimum SPM, STPM, Diploma or Degree Holder.
• Fresh graduate are encourage to apply.
• Good communication in English & Malay
• Well knowledge of PC and proficiency in MS Office
• Listening skills to empathize and listen to other person’s ideas
• Persuasion skills in order to move others into positive action, attitudes and behavior
• Ability to handle & manage stress

Perks & Benefits

• Employee equity
• Personal leave

Job Responsibilities: 

• Develop and implement an effective credit score model or scheme for customers and maximize the company’s profitability and value in the market. 
• Evaluate, implement, and monitor internal and external credit scoring models and/or financial forecasting models using both traditional and other advanced predictive technologies, segmentation, and optimization tools in strategy development.
• Develop and maintain user requirements, parameters, and configurations of rating system for different customer segments.
• Research and implementation of effective use of AI solutions.
• Identify data trends via deep data analytics and summarize key findings for Score Card Improvement.
• Research and study, introduce and verify new function of next generation innovative operation. 
• Monitor, evaluate, and improve Score card and rule engine management from profitability point of view.
• Manage and monitor overall profitability by customer and merchant level.

Job Requirement:

• Minimum 10 years relevant working experience preferably in banking / financial institutions with at least 5 years management exposure.
• Result-oriented with an ability to develop and grow the department through intensive monitoring and mentoring.
• Strong analytical skills in credit risk assessment and credit score modeling.
• Proficient in SQL, Python/R, Data Mining (Feature engineering), MLOPS (Model Deployment & Maintenance), understanding on ML algorithm, AWS Cloud services (preferred but experience on other cloud services is acceptable).
• Good written and communication skills, analytical minded with a sense of accuracy.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Proficiency in data analysis and business management software.
• Excellent Leadership characteristic and interpersonal skills
• Exceptional analytical and problem-solving abilities.
• Excellent organizational and time-management skills.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

• To perform daily bank reconciliation and deposit received ledger reconciliation.
• To prepare daily cash flow and ensure bank operation run smoothly
• To ensure the accuracy of information and compliance of policies/procedure/regulations.
• To ensure timely completion of month end account closing and perform Journal posting for banks assigned.
• To ensure that able to response to relevant audit matters and internal audit queries.
• Manage and working closely with ITG and BU team to rectify issue.
• To assist in daily banking operation and additional duties as directed by superior.
• To comply with policies and procedures, clear desk policy, store P & C information in locked place, shred unwanted documents; be mindful of internet/email usage, security and proprietary information to reduce the risk of security breaches.

Requirements :

• Bachelor's Degree in Accounting.
• Good communication skill in English and Bahasa Melayu
• Attentive to details and reliable
• Proficiency in Microsoft Office application
• Experience in Finance/Accounting and SAP software will be an added advantage.
• Ability to work under pressure and meeting tight deadline.
• A good team player who is keen to learn.
• Initiative and problem-solving skill

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilites:

• Accountable for the development and maintenance of credit policies, procedures, and guidelines to meet portfolio goals, credit line management and the execution of routines to monitor a full spectrum of process and performance MIS.
• Manage overall portfolio asset quality for entire credit spectrum across multiple products to be consistent with financial objectives.
• Monitoring of credit initiatives, maintaining data infrastructure to support initiatives, and reporting performance results / opportunities to Management on periodic basis.
• Able to analyze data trends via in-depth data analytics and provide observation / findings for policy revision.

Job Requirements: 

• Minimum 8 years experience with credit policy development and analytics from banking / financial institutions, preferably with experience in maintaining Decision Engines is an added advantage.
• Strong in business and credit risk analytical skills.
• Ability to manage multiple priorities and dealing effectively with demanding business partners.
• Good written and verbal communication skills.
• Good and balanced business acumen.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Proficiency in data analysis and business management software.
• Excellent Leadership characteristic and interpersonal skills
• Exceptional analytical and problem-solving abilities.
• Ability to collaborate with a variety of stakeholders.

Perks & Benefits

• Central location
• Casual dress code
• Medical insurance
• Personal leave

Job Description:

To sell/promote Credit Cards & Aeon Member Plus Card product.
To ensure all applications are in proper order prior to submission for approval.
To create an opportunities and strategy to develop new sales and consistently increase individual or team achievements.
To ensure high standard of customer service in line with the quality and standards set by the company.
To have the best practice in all related compliance and regulatory requirements (Do’s and Don’ts).
To deliver high customer-oriented service level.
 
Requirements:

Passionate and self-driven.
Minimum SPM with 2 years sales experience.
Fresh graduates are welcome to apply.
Working experience in financial industry will be an advantage.
Strong selling and negotiation skills.
Have own transportation.
Applicants should be Malaysian citizens or hold relevant residence status.
Able to work on shift, public holiday and on weekends.
Willing to travel and work independently under pressure.

> Attractive Incentive
> Annual Leave
> Medical insurance
> Personal development opportunities

Job Description

• Develop and execute internal audit reviews in alignment with the approved annual audit plan, evaluating the efficacy and efficiency of internal controls, governance, and risk management procedures.
• Independently manage audit planning and fieldwork, maintaining comprehensive audit work papers to substantiate findings and conclusions.
• Compile audit reports and formulate actionable recommendations aimed at resolving identified issues at their root cause or enhancing operational effectiveness.
• Track and oversee the implementation of agreed-upon improvement plans to ensure timely execution.
• Participate in the Company's J-SOX assessment process and contribute to various ad-hoc projects as necessary.

Requirement

• Possession of a Bachelor's Degree or professional qualification in relevant fields such as auditing, banking, accounting, finance, or commerce.
• A minimum of 4 years of experience in internal auditing, preferably with prior exposure in banking, financial services, insurance, or Takaful Industry.
• Exposure and familiarity with ISO Management Systems (ISO9001, ISO14001, ISO27001, and ISO037001) and Japanese Sarbanes-Oxley (J-SOX) would be advantageous.
• Proficiency in English, coupled with strong report writing and communication skills.
• A collaborative team player with a high level of integrity, initiative, and strong interpersonal and analytical abilities.
• Capability to work independently with minimal supervision.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Personal development opportunities

Job Description :

• To process all account payable related actiivites on timely basis, accurate, and comply with SOP.
• To handle queries related to account payable matters.
• To investigate any issues pertaining to account payable matters.
• Process daily invoices within SLA.
• Perform weekly payment disbursement according to the budgeted payment plan.
• Perform monthly vendor reconciliation.
• Support month end closing activities with accrual listing provided.
• Attend external & internal parties invoices/payment queries.
• Able to resolve the issue with minimal supervision.
• Able to perform back-up tasks as preparer role promptly & accurately when team member is in absence.
• Highlight immediately to supervisor on any suspicious transactions.
• Work on any ad-hoc tasks, project on process/system enhancement assigned by superior.

Job Requirement :

• Good communication skill in English & Bahasa Melayu
• Good writing skill in English & Bahasa Melayu.
• Proficiency in Microsoft Office Application.
• Basic knowledge in accounting system (preferably SAP)
• Good in time management.

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

• Risk identification and assessment at Company Level and Business Unit Level.
• Perform risk control and analysis through incidents monitoring and audit issues.
• Management of incident Management and Data Collection ( IMDC ) and close follow -up of action plan to avoid recurrences.
• Coordination of Risk and Control Self-Assessment (RCSA) and Key Risk Indicator (KRI) Annual reviews.
• Conduct stress testing on various risk types.
• Undertake all the associated action to ensure an accurate and timely deliverance of routine or ad-hoc risk related reports including Compliance Report, Risk Management Committee (RMC) Report. Regional Risk Management (RRM) Report, Board Risk Committee (BRC) report, Board report, AFS Japan report, and Orion Report.
• Preparation of RMC Meeting, RRM Meeting & BRC Meeting.
• Assist the team in ad hoc and/or key projects.

Job Requirements:

• Degree in Accounting, Finance, Business Administrations or its equivalent and/or
• A minimum of 2 years related working experience, preferably with prior exposures in banking / financial services industry.
• A good team player with high level of integrity, initiatives, and good interpersonal and analytical skills

Perks & Benefits

• Nearby public transport
• Central location
• Medical insurance
• Personal leave
• Personal development opportunities