Customer Relations Officer
6 days ago
About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the depa.....
About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.
Your assignment
- Follow and adhere to cash handling procedures to ensure the security of money handling.
- Contribute to the check-out action plan and taking ownership for my part in its delivery.
- Manage the fulfilment of customers’ online orders and ensure all orders are complete, accurate, neatly packed, and delivered to the correct address within IKEA’s SLA.
- Tally articles and orders from Merchandise Pick-Up (“MPU”) section.
- Create Add-On sales order for customers who wanted to purchase delivery/ assembly/ others services after checking out.
- Print and stick sticker labels onto all articles to be delivered correctly.
- Shrink wrap articles into individual group and sort it by Transport Service Provider (“TSP”).
- Ensure timely daily handover to respective TSP and Home Delivery “HD” clears orders to be delivered, to prepare space for new delivery.
- Support the fulfilment of customers’ offline orders and other tasks as and when required.
- Contributing to the exchanges and returns action plan and taking ownership for my part in its delivery.
- To assist the supervisor in handling customer complaints positively and quickly. Listen to customer’s given feedback and pass it on to manager.
- Working with the manager to identify solutions to resolve the root cause of customer’s returns.
- Using assigned levels of authorisation to solve payment problems when it occur and recognise when there is a need to escalate an issue to someone with higher authorisation.
Official account of Jobstore.