To be responsible for the training, quality and development needs of the Hotel.
KEY RESPONSIBILITIES:
• Ensure that all new employees attend the Hotel Orientation program
• Conduct training needs analysis of the hotel and departments.
• In conjunction with Department Heads, develop departmental on the job training schedules that meet departmental operating objectives.
• Design, produce and implement training programs to meet specific department/hotel needs.
• Establish a training library of books, videos, journals and resources to assist trainer and staff development.
• Prepare and administer the training calendar on a regular basis.
• Ensure all staff receive ongoing training in Marriott Global Training Programmes - online and coach-led.
• Conduct audit based on Marriott Brand Standards.
• Facilitate management training programs.
• Source and obtain specialist assistance to conduct training when needed.
• Monitor all training activities conducted on and off site.
• Liaise with educational institutions conducting hospitality training courses.
• Maintain an up to date record of suppliers of training resources.
• Administer the training budget and purchase training materials as required.
• Ensure that all associates comply with the Marriotts Brand standards.
• Ensure compliance with legislated health and safety requirements within the workplace.
• Manage the administration of trainees and apprentices on the property.
• Organise employees welfare activities.
• Take telephone inquiries regarding employment prospect and give appropriate advice.
• Conduct processing of correspondence and other documents for the HR Department.
• Assemble new employee files including all necessary forms and information.
• Assist with staff queries regarding name badges, letters of introduction etc.
• Assist in conducting Hotel site inspections for Orientation, Work Experience and Hospitality trainees.
