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Requirement
Perks & Benefits
Overview
AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.
Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.
Why Join AEON Credit?
At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.
AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.
Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.
We may conduct our interviews in person or using Microsoft Teams for video calling. All you need is a device with a camera and access to the internet. We will provide guidance and instructions on how to use this method if your interview is being held virtually.
We are a disability confident leader and we support reasonable adjustments throughout the recruitment process - for more information click here
This post is based within our Communities and Education Directorate. You will be responsible for the delivery of effective teaching services to children and young people attending Irvine Royal Academy. This post has a start date of August 2024. Current Probationers can apply subject to achieving the standard for full GTCS registration.
For more details see the attached Role Profile below.
Before you apply, find out a little bit about us and why we are a Great Place to Work.
North Ayrshire Council uses behavioural based approach throughout the recruitment process.
Our values of Focus, Passion and Inspiration are core in everything we do and how we do it, they are the foundation that our work is built on across the whole of the Council. However, for the purposes of the recruitment process for teaching posts we will explore the post advertised in conjunction with the appropriate Professional Standards.
Further information on our Staff Values and how to complete behaviour based application form questions is available on the Council’s website.
References
As part of the selection process we ask that you provide ONE completed reference alongside your application form. References will be read in conjunction with your application form. Therefore, applicants who do not submit references in time will be placed at a disadvantage compared to those who have provided appropriate references, as additional points will be added to your score where the panel are in receipt of a satisfactory reference (i.e 0 points for no reference received, maximum of 6 points for a very strong reference). Your second referee will be contacted by North Ayrshire Council if you are the preferred candidate for the post.
Please note that it is your responsibility to gather a reference, and forward the completed reference to the relevant contact within the School. References should be received before the closing date for the vacancy. References for this vacancy should be emailed/faxed/posted to;
Linzie Sloan, Head Teacher
Email Address - linziesloan@ea365.n-ayrshire.sch.uk
PVG (Children)
This post is considered Regulated Work with Children, under the Protection of Vulnerable Groups (Scotland) Act, 2007. Therefore, it is an offence to apply if you are barred from working with children.
Preferred candidates will be required to join the PVG Scheme, or undergo a PVG Scheme Update check, prior to confirmation of employment being made by North Ayrshire Council. Please note, successful candidates will be expected to meet the cost of the relevant PVG check (£59 or £18), which will be deducted in instalments from your wages following commencement of employment. For further information on the PVG Scheme please visit https://www.mygov.scot/organisations/disclosure-scotland/. For further details on North Ayrshire Council’s policy please visit http://www.north-ayrshire.gov.uk/resident/jobs-and-training/pre-employment-checks.aspx.
Our Workstyles
As an employer of choice, North Ayrshire Council has identified four different Workstyles. Each post in the council has been allocated one of these styles:
In Building – More than 90% of time spent primarily at a single base or location.
This post has been allocated the workstyle: In Building
More information on our workstyles can be found in our HR Guide: Workstyles. If you have any questions on the allocated Workstyle for this post, please ask at interview.
Proud member of the Disability Confident employer scheme
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Job Summary:
DESCRIPTION D’EMPLOI – SPÉCIALISTE AU SOUTIEN CLIENT
Emplacement: Montréal, QC.
Division: Ticketmaster Canada
Cadre hiérarchique: Gestionnaire régional, Opérations
Modalités: Temps plein, contrat, 37,5 heures par semaine.
L’ÉQUIPE
Nous sommes des fans qui aidons des fans du monde entier à assister aux événements qui les passionnent. Filiale par excellence de Live Nation Entertainment, Ticketmaster, qui a révolutionné la façon dont les gens établissent des liens avec leurs artistes, leurs équipes et leurs spectacles préférés, continue d’innover jour après jour. Nous ne nous contentons pas de vendre des billets (bien que nous le fassions mieux que quiconque!), nous enrichissons des vies, une expérience inoubliable à la fois. Un véritable exploit. Le nôtre. Si, comme nous, vous êtes passionné par la magie des spectacles vivants et i vous souhaitez travailler pour une entreprise qui aide des millions de fans à vivre cette expérience, nous voulons vous avoir dans notre équipe.
L’EMPLOI
Ce spécialiste au soutien client fournira des services pour répondre aux besoins quotidiens des clients en matière d’utilisation des systèmes et produits de billetterie. Il sera responsable du maintien des niveaux de service convenus et devra assurer le suivi nécessaire auprès des équipes nationales afin de garantir la résolution rapide des problèmes pour notre large éventail de clients. D’autres responsabilités comprennent la formation, le partage des meilleures pratiques et le soutien opérationnel général, y compris les installations et les mises à niveau.
VOS TÂCHES
Service client
Développer et entretenir d’excellentes relations avec les clients, atteindre et excéder les attentes en matière de service client.
Coordonner et assurer les mises à niveau et le remplacement du matériel chez les clients.
Former et conseiller les clients dans le cadre des directives procédurales afin de garantir une solution complète pour toute question/préoccupation technique ou de service.
Maintenir les contacts avec les clients pour permettre un suivi et des rapports exacts.
Fournir un soutien aux événements sur place et après les heures de bureau, si nécessaire.
Soutien Ticketmaster ONE, système Host et contrôle d’accès
Maintenir à jour ses connaissances du portail web Ticketmaster ONE.
Se tenir au courant des nouvelles versions de logiciels/produits pour HOST, TM1 Entry, Archtics, Account Manager, et pour tous les autres produits technologiques.
Créer/modifier les rapports, y compris les rapports Autypes, Repgens, Mopreps, et autres rapports avancés.
Aider à l’intégration des clients et à la maintenance continue.
Agir en tant qu’expert dans toutes les facettes des produits de contrôle d’accès.
Connaissance de base de la programmation d’événements, en ce qui concerne les canaux de vente et l’expérience du consommateur.
Identifier et aider à résoudre les erreurs liées aux événements.
Soutien aux produits
Communiquer aux clients les mises à jour et les nouvelles caractéristiques et fonctionnalités des produits TM.
Fournir au client un soutien et les meilleures pratiques pour tous les produits TM.
Aider à la création de nouveaux manifestes.
Fournir une formation initiale et continue sur les nouvelles caractéristiques et fonctionnalités.
Utiliser des techniques et des outils de dépannage pour identifier la cause profonde des problèmes.
Fournir des services de coordination d’un problème de réseau entre le client et les équipes informatiques internes
Nos descriptions d’emploi évoluent en fonction des besoins et des priorités de l’entreprise. En plus de la description ci-dessus, votre rôle peut inclure des projets supplémentaires et un soutien à l’équipe selon les besoins.
CONNAISSANCES (ou COMPÉTENCES TECHNIQUES)
Minimum de 2 ans d’expérience de travail dans un environnement de bureau, de préférence dans des rôles de soutien aux clients.
Expérience avec le système Ticketmaster et/ou divers systèmes de billetterie un atout!
Expérience en billetterie considérée comme un atout.
Souci du détail et être capable d’accomplir plusieurs tâches et de jongler avec des priorités concurrentes.
Solides compétences en communication orale et écrite.
Maîtrise du français, considérée comme un atout!
Maîtrise des logiciels Word, PowerPoint, et Excel.
Une passion pour les événements et un fort désir d’aider nos clients à créer l’expérience ultime pour les fans.
Connaissance de Presence, Repgen, Archtics, et de la suite de produits Event Base un atout!
Certain degré de créativité, de latitude et de résolution de problème requis.
VOUS-MÊME (APTITUDES COMPORTEMENTALES)
Sens des affaires – Vous comprenez et pouvez appliquer des concepts commerciaux généraux, en utilisant des réseaux externes pour comprendre les situations du marché et de l’industrie.
Résolution de problèmes et innovation – Vous recueillez le point de vue et les idées appropriés et recherchez des solutions gagnant-gagnant en restant ouvert aux approches alternatives et en étant proactif dans la recherche de nouvelles idées. Capacité à maintenir une perspective équilibrée, à voir tous les aspects d’une question et à gérer les problèmes de manière rapide et efficace. Penseur libre et indépendant, ouvert aux idées et concepts nouveaux.
Sens de l’organisation – Vous gérez les priorités concurrentes de plusieurs équipes/services/emplacements. Orientation vers la gestion des tâches et des projets (avec la capacité de tenir les autres responsables).
Travail d’équipe gagnant – Vous collaborez avec les autres de manière respectueuse et partagez ouvertement l’information au sein de l’équipe pour aider à atteindre les buts et objectifs de Ticketmaster. Vous prenez le temps de faire preuve d’empathie et de comprendre le point de vue des autres, tout en reconnaissant et en appréciant la contribution des autres.
LA VIE CHEZ TICKETMASTER
Nous sommes fiers de faire partie de Live Nation Entertainment, la plus grande entreprise de divertissement au monde.
Notre vision chez Ticketmaster est de connecter les gens du monde entier aux événements vivants qu’ils aiment. En tant que plus grande plateforme d’achat de billets au monde et premier fournisseur mondial d’outils et de services d’entreprise pour le secteur du divertissement, nous sommes les mieux placés pour concrétiser cette vision avec succès.
Nous faisons tout cela avec une passion intense pour les événements vivants et une culture inspirante et diversifiée animée par des leaders accessibles, des responsables attentifs et des équipes enthousiastes. Si vous êtes passionné par le divertissement comme nous, et que vous souhaitez travailler dans une entreprise dédiée à aider des millions de fans à vivre des expériences inoubliables, nous voulons faire votre connaissance.
Tout ce que nous entreprenons est guidé par nos valeurs :
Fiabilité - Nous comprenons que les fans et les clients comptent sur nous pour propulser leurs expériences de spectacles vivants, et nous comptons les uns sur les autres pour y arriver.
Travail d’équipe - Nous croyons que la réussite individuelle ne fait pas le poids comparativement au niveau de réussite qui peut être atteint par une équipe.
Intégrité – Nous nous engageons à respecter les normes morales et éthiques les plus élevées au nom des innombrables partenaires et parties prenantes que nous représentons.
Appartenance - Nous nous engageons à bâtir une culture dans laquelle chaque employé peut être authentique, avoir une voix égale et des opportunités de s’épanouir.
ÉGALITÉ DES CHANCES POUR L’EMPLOI
Nous sommes des gens passionnés et engagés envers nos employés et allons au-delà de la rhétorique de la diversité et de l’inclusion. Vous travaillerez dans un environnement inclusif et serez encouragé à être vous-même au travail. Nous ferons tout ce qui est en notre pouvoir pour vous aider à concilier avec succès votre travail et votre vie privée. En tant qu’entreprise en pleine croissance, nous vous encouragerons à développer vos aspirations professionnelles et personnelles, à vivre de nouvelles expériences et à apprendre des personnes talentueuses avec lesquelles vous travaillerez. C’est le talent qui compte pour nous et nous encourageons les candidatures de personnes sans distinction de sexe, de race, d’orientation sexuelle, de religion, d’âge, de handicap ou de responsabilités familiales.
Ticketmaster Canada offrira des mesures adaptées pour les personnes handicapées qualifiées lors du processus d’embauche. Si vous éprouvez des difficultés à utiliser notre système de candidature en ligne et que vous avez besoin de mesures adaptées en raison d’un handicap, veuillez envoyer un courriel à accessibilitycanada@ticketmaster.ca. Veuillez noter que cette boîte de réception est limitée aux demandes de mesures adaptées. Les CV vers cette boîte de réception ne seront pas pris en compte.
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JOB DESCRIPTION – CLIENT SUPPORT SPECIALIST
Location: Montreal, QC.
Division: Ticketmaster Canada
Line Manager: Area Manager, Operations
Contract Terms: Full-time, Contract, 37.5 hours per week.
THE TEAM
We’re fans who help fans everywhere access the live events they love. A proud division of Live Nation Entertainment, Ticketmaster has changed the way the world connects with their favorite artists, teams, and shows, and we continue to shape innovation every day. We’re not just selling tickets (though we do that better than anyone else!), we’re enriching lives with one amazing experience at a time. And we think that’s pretty amazing. If you’re passionate about the magic of live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want you on our team.
THE JOB
This Client Support Specialist role will be delivering services to support the client’s day-to-day needs related to the use of ticketing systems and products. This role will be responsible for maintaining agreed upon service levels and following up as needed with national teams to ensure we’re providing timely problem resolution to our wide range of clients. Further responsibilities include training, sharing of best practices, and general operational support including installs and upgrades.
WHAT YOU WILL BE DOING
Customer Service
Develop and maintain excellent client relationships, while meeting and exceeding client service level agreements.
Coordinating upgrades and hardware replacements on/off site
Advise and educate clients within procedural guidelines to ensure a solution is provided for any technical or service questions/concerns
Maintain customer contacts to enable accurate tracking and reporting
Provide onsite event support and afterhours office support, as necessary
Ticketmaster ONE, Host System & Access Control Support
Keep up-to-date working knowledge of Ticketmaster ONE web portal
Remain current with new software/product releases for HOST, TM1 Entry, Archtics, Account Manager, and for all other technology products
Create/modify reports, including Autypes, Repgens, Mopreps, and other advanced reporting
Assist with client onboarding and ongoing maintenance
Act as an expert in all facets of access control products
Basic Knowledge of Event Programming, as it relates to sales channels and consumer experience.
Identify and assist in resolving event related errors
Product Support
Communicate TM product updates, new features and functionality to clients
Provide support and best practices to the client for all TM products
Assist with new manifest creation
Initial and ongoing training of new features and functionality
Use troubleshooting techniques and tools to identify the root cause of issues
Providing coordination services of a networking issues between client and in-house IT teams
Our job descriptions evolve with our business needs and priorities. In addition to the description above, your role may include additional projects and team support as needed.
WHAT YOU NEED TO KNOW (or TECHNICAL SKILLS)
Minimum of 2 years’ experience working in customer/client support roles
Experience with the Ticketmaster system and/or various ticketing systems is a bonus!
Box Office experience is considered an asset
Must be detail-oriented with the ability to multi-task and juggle competing priorities
Strong verbal and written communication skills
Proficiency in French considered an asset!
Proficiency in Word, PowerPoint, and Excel
A passion for live events and strong desire to assist our clients in creating the ultimate fan experience
Knowledge of Presence, Repgen, Archtics, and the Event Base product suite is a bonus!
Certain degree of creativity, latitude, and problem solving is required
YOU (BEHAVIOURAL SKILLS)
Business Acumen – You understand and can apply general business concepts, using external networks to understand market situations and industry.
Problem Solving and Innovation – Gathering appropriate perspective and insights and seeking win-win solutions by remaining open to alternative approaches and being proactive in generating new ideas. Ability to maintain a balanced perspective and see all sides of an issue and manage problems in a timely and effective manner. A free and independent thinker, open to new ideas and concepts.
Organizational Skills – Manages competing priorities of several teams/departments/locations. Tasks and project management orientation (with the ability to hold others accountable).
Winning Teamwork – Collaborating with others in a respectful manner and openly sharing information amongst the team to assist in achieving Ticketmaster goals and objectives. Taking the time to empathize and understand where others are coming from, along with showing recognition and appreciation for the contribution of others.
LIFE AT TICKETMASTER
We are proud to be a part of Live Nation Entertainment, the world’s largest live entertainment company.
Our vision at Ticketmaster is to connect people around the world to the live events they love. As the world’s largest ticket marketplace and the leading global provider of enterprise tools and services for the live entertainment business, we are uniquely positioned to successfully deliver on that vision.
We do it all with an intense passion for Live and an inspiring and diverse culture driven by accessible leaders, attentive managers, and enthusiastic teams. If you’re passionate about live entertainment like we are, and you want to work at a company dedicated to helping millions of fans experience it, we want to hear from you.
Our work is guided by our values:
Reliability - We understand that fans and clients rely on us to power their live event experiences, and we rely on each other to make it happen.
Teamwork - We believe individual achievement pales in comparison to the level of success that can be achieved by a team.
Integrity - We are committed to the highest moral and ethical standards on behalf of the countless partners and stakeholders we represent.
Belonging - We are committed to building a culture in which all people can be their authentic selves, have an equal voice and opportunities to thrive.
EQUAL OPPORTUNITIES
We are passionate and committed to our people and go beyond the rhetoric of diversity and inclusion. You will be working in an inclusive environment and be encouraged to bring your whole self to work. We will do all that we can to help you successfully balance your work and home life. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. It's talent that matters to us and we encourage applications from people irrespective of their gender, race, sexual orientation, religion, age, disability status or caring responsibilities.
Ticketmaster Canada will provide reasonable accommodations for qualified individuals with disabilities in the job application process. If you have difficulty using our online application system and need an accommodation due to a disability, please email accessibilitycanada@ticketmaster.ca. Please note this inbox is limited to accommodation requests. Resumes submitted to this inbox will not be considered.
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Job Title: SEND Learning Support Assistant / SEND LSA
Location: Stonehouse
Start Date: Immediate Start
Salary: £76 - £89 per day
Are you a looking to work in a welcoming SEND school?
Do you have experiencing supporting children with additional needs and/or disabilities?
Do you have a patient and nurturing nature?
TeacherActive is proud to be working with a SEND school in Stonehouse, supporting with their recruitment for a SEND Learning Support Assistant / LSA. The school caters for children and young people with special educational needs between the ages 2 and 19 years, with accommodation for up to 100 pupils. They offer personalised, outward looking programmes to enable students to achieve their best.
The school is seeking a passionate team player to take on this long-term role, although there is potential for this to become a permanent placement for the right SEND Learning Support Assistant / SEND LSA. The successful SEND Learning Support Assistant / LSA will bring a new dimension and skill set to this role, while being supported by a pro-active, welcoming and dedicated team.
The position will involve working with students between 2 and 19 years with diagnosis of Autism / ASD, SLD / Severe Learning Difficulties and/or PMLD /Profound and Multiple Learning Difficulties. A proactive thinker with the ability to take control of situations confidently is necessary.
The successful SEND Learning Support Assistant / SEND LSA will have:
· Experience working with children with additional needs / disabilities
· Experience working with students with Autism / ASD, SLD / Severe Learning Difficulties and/or PMLD /Profound and Multiple Learning Difficulties
· Level 2 or 3 CACHE or equivalent
· Team-Teach or MAPA qualifications desirable
In return for the above you can expect to receive:
· A dedicated team of consultants available 24/7 to help you with the easy onboarding process
· Guaranteed Payment Scheme *Terms and Conditions apply*
· CPD Courses and certificates as part of the My-Progression channel
· Market leading rates of pay
· TeacherActive Referral Scheme – Receive up to £100 when you refer a friend *Terms and Conditions apply*
Our staff are paid on a PAYE basis, so you can rest assured that you’re paying the right level of TAX and National Insurance and there’s no messing around with admin charges coming out of your hard earned cash.
If you are interested in this position, then click ‘APPLY NOW’ and I will be in touch regarding this fantastic opportunity.
EMAIL: kay.drake@teacheractive.com
CONTACT NUMBER: 0117 223 2200
All applicants will be contacted to discuss suitability and then invited to register with TeacherActive.
Registration involves an enhanced DBS check, ID checks and will require you to supply good professional references. We pride ourselves on excellent service. We can provide a wide range of opportunities in schools and other educational institutions, with good rates of pay, at times to suit your needs.
Regular external audits have shown repeatedly that our standards are exceptional. We are passionate about finding the right staff for each environment.
TeacherActive is an equal opportunities employer, and operates as an Employment Business in providing temporary or contract job-seeking services.
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