Technical Support job vacancies in Business Management / Project / Planning category in Selangor now available - April 2024 | Search for job vacancies in Jobstore United States of America
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Job Responsibilities:Oversee daily operations of CS department to ensure goals are achievedResponsible for contract billings, ensure billings are comp.....
Job Responsibilities:
Oversee daily operations of CS department to ensure goals are achieved
Responsible for contract billings, ensure billings are completed and distributed to customers in a timely manner, ensure billing data accuracy
Sales order management for chargeable and free of charge toner
Generating and distributing management information reports to ensure information transparency to support management decision
Establish policies and procedures relevant to CS operations
Continuously to reshape department best practices to provide highest customer satisfaction
Monitor and evaluate outsource vendor performance
Responsible for executing new guidelines or strategies related to CS operations, project management
Attend to customer queries and disputes
Maintain effective communication internally and externally
Performs any other related duties as and when directed by superior
Job Requirement:
Candidate should possess a Bachelor Degree or equivalent in Business Studies / Administration / Management. Basic Accounting & Finance knowledge is an advantage.
Preferably at least 5 years experience in managerial position with related working experience.
Good communication skills in English & Malay for both spoken and written. Ability in Chinese language will be an advantage
Experience in Sales Orders Support with Order Management, Customer billing and contract management is a must and able to deal with customers.
Must be proactive, handle work pressure & able to establish policies / procedures relevant to internal & external customer support, and experience in SAP system is an advantage.
Able to demonstrate good leadership in managing a team with at least 10 staffs.
Experience in customer service center or call center is not essential.
At Konica Minolta Business Solutions Malaysia, we are a passionate bunch. We are passionate about serving our customers, and helping them to achieve their goals and profitability. Our passion is to create new values to ensure our products and services are above and beyond the customer’s demand. To us, there is no greater satisfaction in knowing we are a part of their success.
Passion also drove us to develop business & information technology (IT) solutions along with other innovative products to create the workplace of the future. We work hard so that the business runs efficiently and smoothly. We think hard so that business management solutions are taken care of. We also play hard so that our creative ideas can contribute to the success of the business.
While we bring the latest innovative technology for business operations, we are dedicated to saving the environment too. We help preserve nature by producing friendly products that won’t harm wildlife. And we recycle too!
