Total 376 Tech Support job vacancies in Engineering category in The United States of America

Job Description: A POS System Technical Support Engineer is responsible for providing technical assistance and support to customers who are using POS (Point of Sale) systems. They ensure the smooth functioning of POS systems by troubleshooting technical issues, offering guidance on system usage, and providing solutions to problems encountered by customers. These professionals serve as a crucial link between customers and the technical team, helping to resolve issues promptly and maintain high levels of customer satisfaction.

Responsibilities:

• Technical Assistance: Provide technical support and assistance to customers experiencing issues with POS systems. This includes troubleshooting hardware and software problems, diagnosing technical issues, and offering solutions.
• Customer Communication: Communicate effectively with customers to understand their technical concerns and provide clear explanations and instructions. Maintain a professional and courteous demeanor while addressing customer inquiries and issues.
• Problem Resolution: Work diligently to identify and resolve technical issues related to POS systems. Utilize problem-solving skills and technical knowledge to offer timely solutions and ensure minimal disruption to customer operations.
• Documentation: Maintain detailed records of customer interactions, technical issues reported, and solutions provided. Document troubleshooting steps and resolutions for future reference and to contribute to knowledge-sharing within the technical support team.
• System Configuration: Assist customers with the configuration and setup of POS systems, including software installation, device integration, and network configuration. Ensure that POS systems are properly configured to meet the specific requirements of each customer.
• Training and Education: Provide training and guidance to customers on how to use POS systems effectively. Conduct training sessions, create instructional materials, and offer ongoing support to ensure that customers are proficient in utilizing the features and functionalities of POS systems.
• Collaboration: Collaborate closely with internal technical teams, including software developers, hardware engineers, and quality assurance personnel, to escalate complex technical issues and coordinate efforts to resolve customer problems efficiently.
• Continuous Improvement: Stay updated on industry trends, new technologies, and advancements in POS systems. Continuously improve technical knowledge and skills through training, self-study, and participation in professional development activities.
• Customer Satisfaction: Strive to exceed customer expectations by delivering exceptional technical support and ensuring that customer needs are met promptly and effectively. Monitor customer satisfaction levels and take proactive measures to address any issues or concerns raised by customers.
  Quality Assurance: Participate in quality assurance activities to ensure the reliability, performance, and security of POS systems. Conduct testing and validation of software updates, patches, and new releases to verify compatibility and stability.

In summary, a POS System Technical Support Engineer plays a vital role in providing technical assistance, troubleshooting issues, and ensuring customer satisfaction with POS systems. They possess a combination of technical expertise, communication skills, and customer service orientation to effectively address the diverse needs of customers in the retail and hospitality industries.
 
 
 
 
 
 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Reward System

We are looking for an innovative Technical Support Engineer who is passionate in research, design, prototyping, project management documentation, Product support for advanced automated machine and IoT 4.0 system.

As an Technical Support Engineer, you will be responsible for electrical, programming and product troubleshooting for CMS’s product. You are required to work closely with the Sales team, customer and manufacturer to ensure the customer use CMS product with optimum performance.

Job detail & reponsibilites

• A recognized Degree/Master in Electrical/Mechatronics Engineering or equivalent.
• 1-2 years working experience in related field.
• Working experience in machine design and knowledge in motion control, IOT 4.0 knowledge & PLC programming will be an added advantage.
• Knowledge in electrical wiring drawing.
• Programming knowledge in C#, Visualbasic, C++ and ladder logic programming.
• Troubleshoot product related error.
• Travel outstation to support handlers at customer side.
• Self starter and able to work independently.
• Fresh graduates are encouraged to apply.
• Need to be able speak Mandarin to communicate with Taiwan, If able to speak Japanese will be more advantage.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities 

• To promote the TLV range of products to end-users (direct sales) 
• To service and support the distributors 
• To provide technical support
• To perform steam trap plant surveys 

Candidate Requirements 

• Diploma/Degree in Mechanical Engineering 
•  Male Chinese 
• Working experience : 2 years in industrial sales or Fresh graduates are encouraged to apply.
• Possess own transport and willing to travel. 
• Good communications and interpersonal skills

Perks & Benefits

•  Basic salary + an attractive commission scheme 
• Fixed transport allowance (including petrol and maintenance) 
•  Parking and Tolls claimable 
•  Notebook provided. 
• Training opportunities in Singapore and Japan 
• Performance related bonuses 
• Medical &P.A. 
• Hospitalization (upon confirmation) 
•  5 days work in a week 

職責

• 向最終用戶推廣 TLV 系列產品（直接銷售）
• 為經銷商提供服務和支持
• 提供技術支援
• 執行蒸汽疏水閥裝置調查

候選人要求

• 機械工程文憑/學位
• 男 中國人
• 工作經驗：2年工業銷售工作經驗或鼓勵應屆畢業生申請。
• 擁有自己的交通工具並願意出差。
• 良好的溝通和人際交往能力

津貼和福利

• 基本工資+誘人的佣金計劃
• 固定交通津貼（包括汽油和維修）
• 可索取停車費和通行費
• 提供筆記本。
• 新加坡和日本的培訓機會
• 與績效相關的獎金
• 醫療及PA
• 住院（經確認）
• 一週工作5天

職位描述： POS系統技術支援工程師負責為使用POS（銷售點）系統的客戶提供技術協助和支援。他們透過排除技術問題、提供系統使用指導以及為客戶遇到的問題提供解決方案來確保 POS 系統的順利運作。這些專業人員是客戶和技術團隊之間的重要紐帶，有助於及時解決問題並維持高水準的客戶滿意度。

職責：

• 技術援助：為遇到 POS 系統問題的客戶提供技術支援和協助。這包括解決硬體和軟體問題、診斷技術問題以及提供解決方案。
• 客戶溝通：與客戶進行有效溝通，了解他們的技術問題並提供清晰的解釋和說明。在解決客戶詢問和問題時保持專業和禮貌的舉止。
• 問題解決：努力識別和解決與 POS 系統相關的技術問題。利用解決問題的技能和技術知識提供及時的解決方案並確保對客戶營運的干擾最小化。
• 文件：維護客戶互動、報告的技術問題和提供的解決方案的詳細記錄。記錄故障排除步驟和解決方案以供將來參考並促進技術支援團隊內的知識共享。
• 系統配置：協助客戶進行POS系統的配置和設置，包括軟體安裝、設備整合和網路配置。確保正確配置 POS 系統以滿足每個客戶的特定要求。
• 培訓和教育：為客戶提供如何有效使用 POS 系統的培訓和指導。舉辦培訓課程、創建教學材料並提供持續支持，以確保客戶熟練使用 POS 系統的特性和功能。
• 協作：與內部技術團隊（包括軟體開發人員、硬體工程師和品質保證人員）密切協作，將複雜的技術問題升級並協調努力，以高效解決客戶問題。
• 持續改進：隨時了解 POS 系統的產業趨勢、新技術和進步。透過培訓、自學和參加專業發展活動不斷提高技術知識和技能。
• 客戶滿意度：透過提供卓越的技術支援並確保及時有效地滿足客戶需求，努力超越客戶的期望。監控客戶滿意度並採取積極措施解決客戶提出的任何問題或疑慮。
  品質保證：參與品質保證活動，確保 POS 系統的可靠性、性能和安全性。對軟體更新、修補程式和新版本進行測試和驗證，以驗證相容性和穩定性。

總之，POS 系統技術支援工程師在提供技術援助、故障排除以及確保客戶對 POS 系統的滿意度方面發揮著至關重要的作用。他們擁有技術專長、溝通技巧和客戶服務導向的結合，能夠有效滿足零售和酒店業客戶的多樣化需求。

津貼和福利

• 津貼（旅費、交通費等）
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會
• 獎勵系統

Requirment / Scope:

• Installation of electrical system/extra low voltage system (CCTV/ alarm) 
• Candidate must possess at least Primary/Secondary School/SPM/"O" Level in any field.
• Required language(s): English, Mandarin, Bahasa Malaysia
• No work experience required.
• On job training
• Preferably Entry Level specialized in IT/Computer - Network/System/Database Admin or equivalent.
• Own transportation required

http://www.stssb.com/
Installation of electrical system/extra low voltage system (CCTV alarm)

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

要求/範圍：

• 安裝電氣系統/超低壓系統（閉路電視/警報器）
• 候選人必須至少擁有任何領域的小學/中學/SPM/“O”水準。
• 所需語言： 英語、國語、馬來語
• 無需工作經驗。
• 在職培訓
• 最好是 IT/電腦 - 網路/系統/資料庫管理或同等專業的入門專業。
• 需自備交通

http://www.stssb.com/
安裝電氣系統/超低壓系統（閉路電視警報）

津貼和福利

• 員工股權
• 事假
• 個人發展機會

軟體工程是 Exis Tech 工業自動化解決方案的一個非常重要的方面。軟體工程師所在的團隊負責開發、客製化和改進軟體程式碼，使我們複雜的高科技設備能夠正常運作。我們的解決方案用於生產、製造和測試半導體，然後將其整合到最先進的消費性電子產品中，例如手機和汽車行業的 LED 照明解決方案。該職位需要具備以下條件：

職責：

• 根據規範/要求配置和準備軟體。
• 協助新模組/專案的軟體開發。
• 軟體維護。
• 軟體版本管理。
• 新軟體調試。
• 一級技術支援。
• 為最終用戶提供培訓。
• 編寫/修改軟體使用手冊。
• 以監管能力領導新模組/專案的軟體開發。
• 具有監管能力的二級技術支援。
• 為新軟體工程師提供主管培訓。
• 以監理能力撰寫軟體培訓/參考文件。
• 制定計劃並確保以監督能力實現團隊的目標。
• 以監督能力組織團隊內的資源。
• 團隊內具有監督能力的人力資源發展。
• 以監督能力為團隊提供動力和靈感。
• 以監管能力監督並推動合規性。
• 以監督能力發展、改善團隊和部門內的系統和流程。

要求：

• 電機與電子工程學位持有者。
• 鼓勵應屆畢業生申請。
• 良好的英語和馬來語書面和口語溝通能力。
• 優先考慮能說流利普通話的候選人，因為該職位要求候選人與講普通話的客戶打交道。
• 基礎程式設計知識，最好是 Visual Basic 6/.Net 和 Visual C/C++。
• 對電氣/電子電路、數位邏輯、I/O 介面、微控制器和自動化系統有基本的了解。
• 良好的分析和解決問題的能力。能夠獨立工作。
• 願意加班並根據需要出國出差。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 休閒著裝要求
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Software Engineering is a very important aspect of Exis Tech's industrial automation solutions. The Software Engineer is part of a team that develops, customizes and improves the software code that allows our complex, high-tech equipment to function. Our solutions are used to produce, manufacture and test semiconductors which are then incorporated into state-of-the-art consumer electronics like mobile phones and LED lighting solutions for the automotive industry. This position requires the following:

Responsibilities:

• Configure and prepare software according to specification/requirement.
• Assist software development for new modules/projects.
• Software maintenance.
• Software version management.
• New software commissioning.
• 1st level technical support.
• Provide training to end users.
• Write/revise software user manual.
• Lead software development for new modules/projects at supervisory capacity.
• 2nd level technical support at supervisory capacity.
• Provides training to new software engineers at supervisory capacity.
• Write software training/reference documents at supervisory capacity.
• Make plans and ensure the fulfillment of the team's purpose at supervisory capacity.
• Organize resources within the team at supervisory capacity.
• Human resource development within the team at supervisory capacity.
• Provides motivation and inspiration to the team at supervisory capacity.
• Supervise and drive compliances at supervisory capacity.
• Develop, improve system and processes within the team and department at supervisory capacity.

Requirements:

• Degree holder of Electrical & Electronic Engineering.
• Fresh graduates are encouraged to apply.
• Good command of English and Bahasa Malaysia written and spoken communication skills.
• Candidates fluent in mandarin preferred as role requires candidate to deal with mandarin speaking clients.
• Fundamental programming knowledge, preferably in preferably in Visual Basic 6/.Net and Visual C/C++.
• Fundamental understanding in Electrical/electronic circuit, Digital logic, I/O interface, Micro-controller and Automation systems.
• Good analysis and trouble shooting skills. Able to work independently.
• Willing to work overtime and travel overseas when required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.Everyone at AGL is an important part of building a better energy future and we want you to join in. About the Role Role Overview The Staff Engineer (Technical Lead) for Trade Lifecycle Management (TLM) Tech is responsible for the application architecture, analysis, design, coding, testing and supporting of software solutions for systems managing lifecycle of Electricity, Gas, Oil and Commodities Trading, while contributing to…

Click here to view more detail / apply for Staff Engineer - TLM Tech

Fixed Plant Mechanical Tech Experienced Country/Region:  AU State:  City:  Port Hedland Job ID:  2318 About Us Fortescue is both a proud West Australian company and a global green solutions business. We are recognised for our culture, innovation and industry-leading development of infrastructure, mining assets and green energy initiatives. Our Opportunity Fixed Plant Mechanical Technician – Experienced Location: Iron Bridge Concentrate Handling Facility (CHF) Port Hedland - Fortescue’s Iron Bridge CHF project is located on the traditional lands of the Kariyarra people.  Roster: 8D/6R/7N/7R FIFO ex Perth Iron Bridge is Fortescue’s US$2.6 billion project, set to deliver 22mtpa of high grade 67% Fe magnetite concentrate product. The CHF, located in Port Hedland, receives Magnetite via pipeline from the Ironbridge OPF, located 145km by road south of Port Hedland. The mine will deliver an innovative process design and industry-leading energy efficient operation.  Key Responsibilities The Fixed Plant Mechanical Technician role reports directly to the CHF Maintenance Supervisor and will…

Click here to view more detail / apply for Fixed Plant Mechanical Tech Experienced

Process Engineer - Perth based We encourage women and Indigenous Peoples to apply, as we advance our business to more accurately reflect the world around us. The perfect balance, our roster gives you more time for the things that are important in your life and to your family and community  Perth based role at out Operations Centre on a 3 day, 3 nights, 6 off Permanent employment which includes attractive salary, annual bonuses and a huge range of additional benefits which are designed to make your life better  Where we’re all welcome  We are committed to an inclusive environment where people feel comfortable to be themselves. We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are essential to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual…

Click here to view more detail / apply for Process Engineer OC Support

• Install, improve tools, perform maintenance, and compile alarms for equipment.
• Troubleshoot and repair equipment to minimize downtime.
• Analyze equipment failures, create pareto charts, and conduct weak point analysis for improvement.
• Lead continuous improvement initiatives for cost reduction, yield improvement, and OEE improvement.
• Prepare technical reports documenting equipment performance and activities.

Requirements:

• Minimum Degree in Electrical Engineering or equivalent.
• Having prior experience in the semiconductor industry (field of cleaning and polishing of silicon wafers).
• At least 3 years of relevant working experience.

If you are keen to apply for the position, kindly email your detailed resume in MS Word to hr@recruit-expert.com

Please note that only shortlisted candidates will be notified.

For more job opportunities, please visit our website at www.recruit-expert.com

EA Licence: 19C9701

Registration: R21100996

We are looking for the right people — people who want to innovate, achieve, grow and lead. We attract and retain the best talent by investing in our employees and empowering them to develop themselves and their careers. Experience the challenges, rewards and opportunity of working for one of the world’s largest providers of products and services to the global energy industry.

Description

• With general autonomy, supervises subordinate managers, supervisors and/or team leaders.
• Coordinates various activities that are not necessarly related.
• Develops, prioritizes and justifies various projects, processes and/or initiatives supporting strategic direction. Determines tactical direction with regard to policy/procedures, work force staffing, and budgeting.
• Set strategic direction in alignment with overall organization direction.
• Develops and manages department budgets. Manages performance and salaries of staff by hiring, firing, conducting performance appraisals, coaching and mentoring for career and skills development, and arranging training.
• Responsible for the growth and maintenance of specific core competencies and key supporting technologies. Leads a cross functional, cross department or cross Center team in developing, prioritizing and justifying various corporate projects, PSL projects and/or initiatives (e.g., standards, best practices, lessons learned).
• Possesses broad understanding of business aspects and associated technology of the PSL.
• Exhibits general management skills and understanding of associated computer aided product development tools. Supports reliability analysis and promotes optimum use of development tools and standards during the design process. Incorporates project management skills in all job processes.
• Understands and promotes HES's quality directives. Job role is independenly accountable for a large staff or support arm of the organization or a single profit/loss or revenue center, major product line, or support function.

Requirement

Skills are typically acquired through an undergraduate degree in Electrical, Mechanical, Material Science, Computer Science, Engineering or equivalent degree, and minimum of 16 years experience or through equivalent work experience. Incumbents at this level will usually hold a certification as a Licensed/Chartered Professional Engineer.

Description

The position requires the engineer to carry out corrective maintenance, preventive maintenance services supporting all systems under MAMS support, to perform shift duty. To provide standby support during key events. To assist in project management and implementation.

• Provides technical support for Enterprise MAM, Workflow orchestrator, Post Production PAM, Audio and Video Editing Suites, QC system, Transcoding system, Workflow orchestrator, Storage Systems, HSM, etc
• Carry out corrective maintenance, perform system analysis and troubleshooting to identify issues and provide resolution
• Plan and follow up on preventive maintenance
• Carry out Cyber security measure and hardening of system
• Perform system administration, configuration, and setup
• Project Management and implementation, carry out technical evaluation, installation, test and commissioning
• Work with different business units to provide technical solutions to enhance existing operations and setup
• Support in the evaluation and recommendations of new technology
• Perform shift work and standby duty

Requirements

• Degree/Diploma in Computer Science, Electronics/Electrical Engineering or Information Technology, Media Technology from a tertiary institution
• IT knowledge and experience
• At least 1 year working experience with Red Hat, Centos,VMware, Window Server
• Knowledge on Microsoft SQL, Ruby, Cloud,
• Strong analytical and troubleshooting skill
• Familiar with broadcast workflow and production systems
• Relevant working experience in supporting Media Asset Management system, workflow orchestration system, Post Production systems, storage, tape and cloud archive systems, transcoding and QC systems