Job Responsibilities :

• To handle and respond to enquiries and liaisons with customers
• To be responsible in resolving customer support issues
• To raise internal work requests to ensure customer requests, enquiries about
  products and services are met and internal requests are followed up in the interestof customer satisfactions.
• To effectively assist the Manager in performing all the operational and
  administrative tasks related to services sales support area and the Key Accounts.

Competency Requirements :

• Candidate must possess at least a Diploma in Technical or Business field
• Teamwork attitude, high energy level and proactive behavior
• Good communication and interpersonal skills
• Customer and people oriented
• Have technical knowledge
• Ability to multitask
• Immediate available would be an advantage

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

工作職責 ：

• 處理和回應客戶的詢問和聯絡
• 負責解決客戶支援問題
• 提出內部工作要求，以確保客戶的要求、詢問
  為了客戶滿意度，滿足產品和服務並跟進內部要求。
• 有效協助經理執行所有營運和
  與服務銷售支援領域和大客戶相關的管理任務。

能力要求：

• 候選人必須至少擁有技術或商業領域的文憑
• 團隊合作態度、高能量水平和積極主動的行為
• 良好的溝通和人際交往能力
• 以客戶和人為本
• 具備技術知識
• 多工處理能力
• 立即可用將是一個優勢

津貼和福利

• 醫療保險
• 事假
• 開放文化
• 個人發展機會

This exciting role is an important part of our Global HR people services team .

The HR Service Advisor has an important role in delivering an excellent experience to our global employees and managers, providing advice on HR policy, procedures and fulfilling requests.

If you are passionate about creating a great employee experience, this role is for YOU! We can offer you interesting career paths as an HR generalist, HR specialist and multiple HR Service Delivery Roles. As we grow, you can build and grow your career with us. 

What you’ll be doing

• HR Service Advisor  is acting as the first point of contact for employees where self-service is either unavailable or where the query cannot be resolved through self-service channels available. The HR Service  advisor  provides answers to frequent questions related to e.g., HR policies, processes and systems and executes  transactions unavailable through self-service. Complex queries may need to be escalated to specialists.
• Complete requests from employees, creating written documents when required to meet regional laws or compliance
• Be part of the team in planning and directing the establishment and administration of HR Shared Services in recruitment, staff processes, employee records and organizational change; assisting in developing appropriate systems and processes
• Following process mapping and ensuring standard practices are implemented.
• Provides regional support to the various HR Departments and be involve in developing processes and tools which facilitate the quality of administration
• Meets defined SLA metrics for providing accurate, consistent, and timely services.
• Provide timely and effective services in various functions/ areas of HRSS in meeting the business needs and that of its stakeholders; ensure that HRSS meets or exceeds customer requirements.
• Documenting inquiries through ticketing and case management solution
• Leverage data insights to continuously monitor effectiveness of service delivery and to elevate the employee experience.
• Responsible for identifying service issues, proactively proposing improvements, and leading or supporting the implementation of changes.

As a Development Manager you will be responsible for leading your delivery team, typically consisting of around six [six to eight] developers. You will lead the team in designing, developing and maintaining software programs in according to requirements and specifications, established or defined quality and performance standards, and within delivery timelines. This is achieved through providing technical leadership and guidance, coaching and mentoring, and leading and motivating

• To lead a team of software developers (including oneself) to design, develop and maintain software programs:-

1. According to requirements and specifications.
2. Within established or defined quality and performance standards.
3. Within agreed upon delivery timelines.

• Line management of team members, including:-

1. Work allocation and progress monitoring, and to take corrective measures if necessary.
2. Problem resolution or escalation.
3. Leading and motivating staff to achieve peak productivity.
4. Evaluating performance and making recommendations.
5. Management of administrative work such as team leave management and timesheet submission.

• Lead in consultation with Project Managers and team members in estimating effort for work assigned to the team.
• Organize and facilitate regular progress meeting for work assigned to the team.
• Ensuring job satisfaction and a career development framework for team members. This includes developing team members’ career plans, identifying team members’ training needs, and monitoring team members’ career development and progress.
• Working closely with the other Senior Development Manager and the Head of Development to help set and implement overall development team strategy, and to lead in initiatives that improve processes and/or procedures that contribute to performance effectiveness and efficiencies.
• Provide technical leadership and guidance of the projects/programmes your team works on, and liaising with Project Managers, Product Analysts, QA Project Leads and others to ensure successful delivery of the same.
• Communicate work progress and all (work related) pertinent information in an accurate and timely manner to the Head of Development.
• Performing miscellaneous job-related duties as assigned.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Support Procurement Support Operations for Ariba Sourcing to Pay processes; covers all modules in Ariba inclusive of Contract Life-cycle Management, Sourcing, Catalog Enablement, Vendor Master Data Maintenance and Supplier Enablement.

Contract Lifecycle Management (CLM)

• Review and approve CLM creation and update in ARIBA.
• Ensure sourcing process compliance prior to contract signing with accurate documentation in place.
• Support CLM Contract Workspace creation & amendment, whenever needed.
• Support general enquiries on CLM.

Vendor Master Data Maintenance (VMDM)

• Review and confirm the vendor creation and changes in SAP ARIBA.
• Ensure all the requirements met per business unit requirements
• Maintain the vendor master data in SAP, whenever necessary
• Support VMDM enquiries, and deal with SAP FICO team if necessary

Catalog Enablement

• Review and approve catalog in ARIBA for the use of ARIBA P2P
• Ensure all the supporting documents are in place before approving the catalog
• Ensure compliance against sourcing process
• Maintain catalog approver rules file in ARIBA and ensure it is updated
• Upload catalog in ARIBA for the use of P2P and perform the maintenance, whenever necessary
• Support catalog – P2P related enquiries

Supplier Enablement

• Support supplier enablement activities on Ariba Network including but not limited to supplier communications, supplier data setup and work closely with Ariba supplier enablement team.
• Communicate internally with supplier relationship owners and externally with suppliers on the enablement process

Ariba Sourcing

• Ensure vendor is ready for Ariba Sourcing event and train the vendors on how to use ARIBA Sourcing
• Support sourcing event until completion

Report & Data Analytics

• Generate & customize report for the use of business units
• Prepare report dashboards for business units and customize according to their business requirements, currently using Tableau system
• Support report related enquiries

Others:

• Ensure the junior team members to understand the operation by the Service Areas
• Assist Team Leader / Manager to runs daily operations, if needed, inclusive of ticket segregation, handling urgent requests, etc.
• Ensure the SNOW tickets are updated on timely manner to have an accurate TAT
• Ensure training materials are up-to date for the team usage

Involvement in project UAT and supporting group / business unit initiatives as & when required

Job Requirements

Education

• Bachelor’s degree or equivalent experience in any relevant disciplines.

Experience

• 3-4 years working experience, experience in procurement related fields, shared services environment is preferred

Practical Skills/Abilities:

• Possess good analytical, communication, presentation and soft skills
• Able to communicate well in English. Other languages such as Cantonese, Mandarin will be and added advantageous.
• Able to write clearly and concisely and work within tight deadlines
• Able to work extended hours when necessary
• Fast learner and flexibility in roles expansion
• Adaptable in fast-paced environment
• Possess personal attributes such as maturity, interpersonal skills, professional integrity and proactive

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for ensuring the security and integrity of AIA's information systems and cyber environment

• Develop AIA's information technology security procedures and overall cyber security framework
• Evaluate, test, recommend, coordinate, monitor and maintain IT security policies, procedures and systems including access management for both hardware and software
• Design, implement and troubleshoot various information systems and cyber security software to identify security risks and exposures
• Determine the causes of security violations and suggest procedures to halt future incidents
• Conduct evaluation and testing of hardware and software for possible impact on system security
• Investigate and resolve security incidents such as intrusion, frauds, cyber attacks or data leakage

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

FIND YOUR 'BETTER' AT AIA

We don’t simply believe in being ‘The Best’. We believe in better - because there’s no limit to how far ‘better’ can take us.

We believe in empowering every one of our people to find their 'better' - in the work they do, the career they build, the life they live and the difference they make. So that together we can support even more people - including our own - to live Healthier, Longer, Better Lives.

If you believe in better, we’d love to hear from you.

About the Role

Provide quality and timely support of the Group’s financial reporting functions (such as day to day accounting function, financial statements preparation and provide support to local business divisions on financial reporting related tasks) in accordance to AIA Group accounting policies and its related regulations.

• Lead the team to perform review and consolidate submissions from local business units for various external and internal reporting requirements
• Ensure all required financial reporting and analysis are provided to Group Office timely, accurately,
• Ensure information received from the local business units aligns with Group standards
• Support the Group financial reporting and analysis matters timely and satisfactory response on all queries to enable business decisions.
• Support and coordinate with various departments in rolling out activities like development, design, and implementation in relation to preparation of templates and financial statements to improve current processes and overall efficiency of the team.
• Develop and recommend areas for enhancements and improvements for the current systems and processes to meet the challenges and needs of stakeholders.
• Responsible to update Business Process Manuals, Control Checklist, Roles and Responsibilities Document and Training Materials as and when new improvement identified, implemented and communicated, and at least on an annual basis.
• Provide mentorship, guidance and support to team members in performing their tasks.
• Performs other responsibilities and duties periodically assigned by supervisor in order to meet financial reporting and/or other requirements.
• Support the Senior Manager in resource planning, including budgeting and monitoring, recruitment and training, employee engagement and development, performance reviews and appraisals, and succession planning.
• Encourage team members to stay updated on IFRS and/or Regulatory developments

Job requirements:

• Degree holder in Accountancy with professional qualification in ACCA or equivalent
• Minimum 8 years of relevant work experience gained within a multinational environment with regional exposure and/or accounting and auditing experiences in a big-size accounting firm
• 4 + years of supervisory or management experience in the above position

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.

At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.

It’s about finding new ways to not only better people's lives, but to better the communities and environments we live in. Encompassing our ambition of helping a billion people live Healthier, Longer, Better Lives by 2030.

And to get there, we need ambitious people who believe in playing an important part in shaping that future. People seeking unmatched career and personal growth opportunities, who are driven to work with, and learn from some of the most inspiring and supportive leaders in the business.

Sound like you? Then read on.

About the Role

Assist in managing a team of Claims processors, checkers and assessors to process claims transactions within the required benchmarks and in line with the Company and department goals

Job Responsibilities: ​

• Effectively handles and supervises team members in line with company policies and procedures, including those who are achieving personal work objectives and those who are under performing.

• Lead employees to meet quality, turnaround time and efficiency benchmark.

• Assist in planning resources to support day to day business needs by forecasting volume and arranging overtime where required.

• Involved in staff recruitment, coaching, training including new employee onboarding and providing career development planning.

• Create a work culture that is consistent with the Company’s mission and purpose with emphasis on AIA’s Operating Philosophy.

• Regularly communicate organization information through department meetings, one-on-one meetings, emails, and interpersonal communication.

• Actively involved in process improvement initiatives to improve productivity and quality of claims delivery.

• Organize and implement team engagement activities to foster closer team spirit and build work life balance environment.

• Actively manages key employee retention and development.

• Performs other responsibilities and duties periodically assigned by immediate manager to meet business requirements.

Job Requirements:

• Open experienced Senior Medical Claims Assessor, experience in leading team would be added advantage.

• A recognized tertiary Diploma / Bachelor’s Degree in Biology, Biotechnology, and Medical Science, Social Science, Business Management or equivalent qualifications.

• Fluent in spoken English & Chinese. Candidate with proficiency to converse in Mandarin / Cantonese would be an added advantage. Passing SPM Chinese subject is a MUST.

• Self-motivated and customer orientated.

• Time management skills.

• Computer literate in Microsoft Office.

• Good commitment at work, good attitude, willing to learn.

• Able to adapt desk-bound working environment, working shift including weekend on rotation basis & able to work overtime beyond normal office hour (including weekend & public holiday).

• The role is required to follow Hong Kong working calendar.

Build a career with us as we help our customers and the community live Healthier, Longer, Better Lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.