Total 1,365 Service Operations Manager job vacancies in The United States of America

Operations Manager
As the Operations Manager, you will hold a critical role in the call centre, overseeing complaints. Your responsibilities will span various areas: developing operational policies, analysing performance data, managing the complaints and improving processes.
Location North Staffordshire/South Cheshire
Responsibilities:

• Collaborate with stakeholders and clients to enhance organisational processes, focusing on quality, productivity, and efficiency.
• Ensure compliance with FCA and TCF regulations.
• Lead and motivate the team by setting clear performance expectations.
• Regularly review individual and team progress and take proactive measures to address performance gaps.
• Manage client relationships at an operational level, coordinating information requests and timely delivery.
• Explore ways to improve claim handling quality and processes, aiming to boost customer experience and NPS scores.
• Plan, execute, and communicate contact centre strategies and campaign performance aligned with broader business needs.
• Own the feedback process and analyse data to drive improvements.
• Uphold our data protection and information security policies and procedures.
• ️ Foster open and honest two-way communication, ensuring key messages are disseminated.

Requirements:

• Relevant experience in a similar position in a contact centre environment
• Demonstrated skills in proactive leadership, particularly in developing and motivating a call centre team.
• Highly collaborative, resilient, determined, and confident.
• A proven track record of , especially within the contact centre.
• A focus on results and commercial awareness.
• Ability to think creatively to solve challenges.
• Proficiency in FCA regulations, with the ability to mentor and educate others on this topic.
• Strong knowledge of reporting, analysis, and trend spotting across all business areas.
• A proactive mindset with a sharp focus on process improvement.

Package:

• Annual salary of £40K - £45K.
• Private Medical Insurance.
• Company Pension Scheme.
• Additional perks, discounts, and offers.

- Experience in a contact centre environment
- Experience in a highly regulated environment.

If this is you, call or email make for a further conversation.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
I am currently partnered with a leading university within the UK looking to bring in a Service Manager to lead and manage the Operations Team in the Student Experience directorate. The role will be focused on maintaining and improving our operational excellence and supporting the transition of existing service delivery processes toward DevOps.
The right candidate will have experience of managing complex platforms, continuous improvement, in a product-based approach, seamlessly delivering change alongside ongoing operational activities. You will be required to manage (major) incidents and service requests with products in the service area and within stated SLAs and OLAs.

• Type: Contract (3 months)
• Day Rate: £550 p/d inside IR35
• Location: London (hybrid)

What you'll need to succeed
The right candidate will have relevant knowledge & qualifications in the following:

• Expert knowledge of web applications and solutions design, development, integration and translating business requirements into robust technical solutions
• Substantial knowledge of systems lifecycle management processes, techniques and tools
• Substantial knowledge of best practice service management processes with experience of effective problem management in a complex operational environment.
• DevOps/Service Management certification e.g. ITIL (desirable)
• Agile project methodologies (Scrum, SAFe, DSDM) (desirable)

Relevant experience:

• Extensive experience with Content Management Systems
• Experience with information management, data architectures, and data management
• Experience with web hosting platforms (i.e. Apache, Apache Tomcat, IIS), standards and practices
• Experience with hosting, configuring and tuning relational database(s) in particular, MySQL and MariaDB
• Experience with web development practices and deployment processes
• Experience with integration technologies
• Experience of developing and maintaining technical standards, specifications and related documentation

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. Alternatively, if this opportunity isn't right for you, but you know of anyone who may be suitable, please send their details and we'll be happy to reach out.
Email:

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Job Opportunity: Service Manager
Location: Bath, United Kingdom
Role:Service Manager
Salary:£28,653 per year
Hours:Full-time (37.5 hours per week)
Contract Type:Permanent
About the Role:
As a Service Manager, you'll play a crucial role in managing local projects. Your focus will be on ensuring that performance KPIs, quality standards, and contractual obligations are met. You'll lead local teams, reflecting the organization's values and driving service improvements within local projects.
Key Responsibilities:

• Collaborate with the Operations Management Team to achieve team and organisational objectives.
• Provide accurate KPI stats and information to Regional Managers for regular reporting.
• Maintain positive neighborhood and community relations, addressing concerns proactively.
• Effectively manage and report on local services, considering KPIs, quality, client feedback, and budget.

Additional Information:

• On-call duty required (1 in 4 weeks) with a £100/week compensation during on-call periods.

If you're passionate about making a difference and thrive in a dynamic environment, this role could be a perfect fit!

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Operations Project Manager

Leading London based investment bank

6-month contract

Hybrid working

You will:

• Oversee workflow to support client onboarding migrations.
• Partner with other project managers to design and execute client onboarding migrations.
• Work with a wider integration project management team.
• Manage masterplan activities and detailed level 1-4 plans.
• Update and maintain accurate project plans and document key milestones and workflows.

Your skills/experience:

• Minimum 5 years of experience in project management within investment banking or financial services specifically within operations..
• Proven track record of successfully delivering complex projects on time and within budget.
• You are adaptable to new scenarios.
• You have strong communication skills.

If you match the above criteria, please apply!

This role is advertised via Hays Talent Solutions.

Hays Talent Solutions is a trading division of Hays Specialist Recruitment Limited and acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Hays are working with a professional services organisation based near central Bath to recruit for an IT Service Desk Manager. The role is permanent, paying circa £45,000pa offered full time on site or potentially hybrid working one or two days from home per week. The IT services department are a friendly team with a great culture. The organisation also promotes development & career progression.
Your new role
In the role you will be responsible for line management, with the service desk (1st & 2nd line analysts) team of 10. You'll work closely with the IT Service Delivery Manager to ensure high quality day to day operational IT support services for the organisation. You'll support the personal development across the team, manage one one to-one and act as an escalation point where necessary.
What you'll need to succeed
To be considered for this role you must have experience working at manager / team lead level across a busy IT service desk. Ideally, you'll have a hands-on technical background and be able to act as an escalation point where necessary (O365 suite). You'll have experience in day-to-day IT operations & management including conducting performance reviews and 1-2-1s, developing and leading on SLAs and KPIs across the team. You'll need to have excellent soft skills, be a great communicator and be able to liaise with technical and non-technical users and stakeholders across the group.
What you'll get in return
In return, you'll work for a fantastic organisation in a great team. You'll enjoy a varied day to day and good culture / work environment. The role is paying circa £45,000pa depending on experience and can offer some level of home working for the right candidate. In the role you'll get exposure to a lot of personal development & opportunity.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
Working for a group of companies with a strong focus on security across the world. Providing sector specific technology to provide tailored solutions.

Your new role
Responsible for managing the IT support teams, including infrastructure engineers and service desk professionals to deliver excellent technical services.

What you'll need to succeed

• A strong understanding of operating in an ITIL environment with excellent networking experience alongside support for Microsoft solutions.
• Capable with network deployments (preferably Cisco)
• Experience with managing teams to ensure KPI's and SLA's are achieved and exceeded.
• Able to share your expert knowledge with the wider team to develop an effective service.
• Firewall deployment, particularly SD-WAN solutions.
• Strong understanding of Cybersecurity to maintain system integrity.
• Delivering end-user support to a range of desktop, mobile and software applications.

What you'll get in return

• Salary of up to £60,000 DOE
• Elements of Hybrid/Flex provided Core hours are covered.
• Chance to improve your knowledge and personal development.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

A Tier 1 Investment Bank is looking for a business analyst to join their Markets Operations team.

• Contract - 10 months
• £700 Umbrella
• 3 days hybrid working - London

Primary Responsibilities:

• Business Analysis of operational processes including flow mapping, root cause analysis & stakeholder interviews
• Business requirement writing and refinement
• Co-ordination of quality assurance and testing, including issue tracking and resolution
• Close stakeholder partnership on business priorities, problem statement definition and project
  Measures of success
• Contribute to driving an innovative and continuous improvement culture within Market Ops

Experience

• 5+ years experience in a fast-paced, large global financial services firm, ideally in an operational organisation
• Strong business analysis skills, including experience working with data
• OTC Clearing knowledge and/or Operations background is highly beneficial
• Experience working in Agile and Waterfall
• Strong communication skills
• Technical skills include JIRA, Excel, PowerPoint. Knowledge of Business Intelligence tools is highly beneficial.

If this sounds like something that would interest you or someone in your network, please reply with a copy of your up-to-date CV.

What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

One of the largest MGA's in the UK, based in the heart of the City that specialises in SME to mid-market Property & Casualty business. They have fantastic relationships with their panel of brokers and put their clients at the centre of their underwriting strategy.

Due to the growth of the business, they are now looking to add an operations assistant to their team to support their growing workload.

Your new role

As an operations assistant, your role will feature the following:

• To assist the operations and underwriting teams with their insurance admin tasks.
• Work alongside the accounts department to help resolve account queries.
• Manage the process of setting up new brokers onto the system.
• Manage the agency transfer process and incoming enquiries.
• Reconciliation of underwriting transactions to the database.
• Provide admin support to the Regional Directors

What you'll need to succeed

• 3+ Years experience working within the insurance industry
• Ability to work under pressure and take on ad-hoc tasks
• Good verbal communication skills
• Confidence to engage with both internal and external stakeholders

What you'll get in return

• Salary up to £35,000 (experience dependant) + bonus
• Comprehensive benefits package
• Sponsorship toward insurance qualifications

What you need to do now

If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your New Company This company is one of the world's leading manufacturers of specialised car parts. With global operations throughout Europe, Asia and America, their company's value of excellence is shown throughout their 1,500 employees and their consistent client portfolio.
Your New RoleAs the European Operations Team Lead, you will be managing and monitoring a team of 6 direct reports internationally, from the East London office. You will be responsible for the evaluation of warehouse operations such as layout, process, and stock optimisation, while ensuring inventory accuracy. As the Operations Team Lead, you will be involved in the forecasting and planning of peaks and trends throughout the market. You will directly manage warehouses throughout their European locations, with all that relates to health and safety and operations within logistics.
What You Need to SucceedTo succeed in this position, you will need to be highly experienced in the understanding of warehouse management principles, inventory control and logistical processes. You must be able to demonstrate management of resource and warehouse planning, and risk and health and safety planning. Leadership and management experience is needed.
What You Get in ReturnThis position offers a hybrid model of working and the opportunity to expand your expertise internationally. In addition to the competitive salary, you will receive a competitive bonus, pension contribution and holiday allowance.
What You Need to Do NowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
This is a internet technology with a strong global presence and branding.

Your new role
As part of the Global Marketing Science team, the key responsibilities are as follows:

• Coordinate Global Marketing Science activities and operations to secure efficiency and compliance with company policies that includes contract management and payments processing
• Support budgeting and expenses reporting
• Coordinate meetings with different internal and external stakeholders, cross-team events and business trips.
• Project manage Marketing Science on-boarding initiatives
• Manage complex calendar.
• 12 months contract role

What you'll need to succeed

• 5 years experience in project coordination role
• Possess great organizational skills
• Exceptional verbal and written communications skills
• Impeccable attention to detail
• Has managed billing or procurement processes.

What you'll get in return
This is an excellent opportunity to be part of a global internet technology company. You will be part of a collaborative working environment.

What you need to do now
If you’re interested in this role, click ‘apply now’ to forward an up-to-date copy of your CV, or call Si Ying Tan at Hays on +65 6027 2257 or email Siying.Tan@hays.com.sg for a confidential discussion. Referrals are welcome.

Registration No.: R23115232 | EA License Number: 07C3924 | Company Registration No: 200609504D

Your new company
My client based in the heart of Liverpool is seeking a professional Customer Service Advisor to join their team on a full-time permanent basis.
Having been specialising in their field of work for the past 35 years, their customer focus is at the forefront of everything they do. They supply a wide section of businesses across both public and private sectors and have built a strong and impressive reputation in relation to the quality and service they provide.


Your new role
The position is being offered as full time, permanent with working hours of 08.45am - 17.15pm Monday to Friday and will be office based.
Some of your main duties will include but not limited to
Answering all incoming calls
Process customer orders and deal with any queries and requests
Provide a first class service in relation to parts etc.
Liaise with couriers, deliveries, returns, tracking details, complaints.
Updating systems
Processing carrier claims

What you'll need to succeed
Excellent communication skills
Ability to work in a fast-paced environment
Happy to work in ever-changing situations
A friendly and personable demeanour
Passion for providing first-class customer service

What you'll get in return
Working for a small, supportive and friendly team
25 day holiday plus 8 days bank holidays
Shut down for Christmas
Free Parking
Progression opportunities



What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
An exciting opportunity has arisen at the Chester site of one of the UK's premier chemical manufacturers. A global business, with multiple sites in England, they are looking for a skilled Customer Service Representative to ensure a seamless customer experience.

Your new role
You will be based in a small team, providing high quality customer service by working closely with logistics and supply chain to process orders both efficiently. You will work regionally, liaising with hauliers to follow an end to end delivery process accurately.

What you'll need to succeed
You will have excellent communication skills, with a proven administrative ability to deliver key objectives, ensuring deadlines are met. The ideal candidate will be able to solve diverse customer problems, to check and raise credit applications whilst remaining calm and focused under pressure and capable of dealing with shifting priorities. Commercial awareness within Chemical Manufacturing or distribution as well as knowledge of Oracle and MS Excel is advantageous.

What you'll get in return
An inclusive, supportive company focused on your professional growth, offering international training opportunities. Full time hours within a new modern office space. A competitive salary + bonus and a generous leave policy.

What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company

You will be working for a charity as their Service Administrator. You will work within the wellbeing department and focus solely on those requiring the wellbeing service. You will work on a temporary basis with the ability to start ASAP post security clearance.

Your new role

This specialist administrative role focusses on wellbeing and will provide key administrative support to the wellbeing services whilst working as a first point of contact. You will work with internal stakeholders, referrals and individuals requiring the service. You will manage email communication, telephone queries and update all systems accordingly.

What you'll need to succeed

To be successful in this role, you must be able to work at speed and with accuracy. You must be able to deal with sensitive data and acknowledge the potential emotional responses from those requesting the wellbeing service. You must have excellent communication and interpersonal skills. You must have experience of working in a confidential and sensitive administrative-based role, ideally within a charity and social work setting. You must be able to work in the office full time in the Staffordshire

What you'll get in return

You will receive a competitive hourly rate and receive excellent training and personal development.What you need to do nowIf you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
An established and successful business in Barnsley, looking for another customer service/claims handling person to join a team of 3.
Your new role
If you are looking for variety in a job then read on:- This role is a mix of administration and customer service, co-coordination of project managers, dealing with sometimes vulnerable customers, prioritisation, accurate data entry and much more. This is not a call centre, you will be working alongside insurance companies, contractors and policyholders, to arrange authorised work to be carried out on the land of domestic properties.

Duties:-

• Managing claims from cradle to grave
• Following strict procedures and delivering first-class customer service
• Building relationships with both internal and external stakeholders
• Promote honest feedback and actively improve procedures

This role will require experience in a fast-paced customer service environment. You will have a positive, can-do attitude and a genuine desire to develop your career.


What you'll need to succeed
Customer service and administration experience (ideally you will have used a customer relationship management system). You must have a keen eye for detail and work accurately at pace.


What you'll get in return
A great team environment, career development. Free parking, 28 days holidays (inc stats) rising after 3 years. Med Cash plan after 12 months plus life assurance.
What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk

Your new company
A genuinely brilliant opportunity is available to work as a Customer Service Executive/Sales Administrator for a business that manufacturers popular and recognisable products. This position is within a fun, lively team and includes fantastic benefits and hybrid working (with an early finish every Friday at 1pm!). Your new role
Your new role will involve producing and maintaining records on customer specifications for deliveries for allocated customers, ensuring to monitor all sales orders. You will receive the orders and process them daily either on paper format and electronically, liaising with customers to ensure that delivery schedules, you will track orders via the 3PL distribution centre, dealing with pro-forma invoices, liaising with finance accordingly. You will cross-reference products on Oracle and deal with ad hoc duties as required.


What you'll need to succeed
In order to be successful you will need to have intermediate Excel and able to performance V-look ups and do formulas, you will have excellent attention to detail and communication skills, experience working in import logistics within a Customer Service/Sales Administrator or Operations position and be within a reasonable commute to Richmond/SW London.


What you'll get in return
In return you'll be offered a permanent role paying £30,000 plus a discretionary bonus, 23 days annual leave plus bank holiday, private medical after probation, hybrid working (3 days in the office and 2 days at home). In addition you will have a fantastic working schedule of 8.30-5pm Monday to Thursday and 8.30am - 1pm on a Friday (every Friday!)


What you need to do now


If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career.

Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which can be found at hays.co.uk