Total 15 Service Engineer job vacancies in Petaling Jaya

Company Overview: -

Dover Elevators (M) Sdn Bhd is a well established company located at Jalan 13/6A, Petaling Jaya Selangor. With extensive years of experience in the state-of-the-art technology and skills development in the elevator industry, we provide products and services that focus on customer satisfaction. We offer 5-day work week, observe full public holidays, confirmed staff enjoys term life insurance and hospitalization benefits.

Job Responsibilities: -

1.      To call customers and follow up on the contract renewal and outstanding

         payments

2.      To update customers’ information and details in the system

3.      To ensure monthly collection have been paid to meet the target

4.      To issue reminders, statement of account and invoices to client

5.      To prepare reports on collection activities

6.      Perform other related duties as and when is required

Job Requirements: -

1.      Candidate must pass at least SPM / Diploma / Degree or equivalent level

2.      Fresh graduate is encouraged to apply

3.      Able to communicate effectively with various types of customers

4.      Able to perform good collection result

5.      Positive attitude, self-motivated, ability to work as part of a team and

         independently

6.      Good analytical, problem-solving and communication skills

Perks & Benefits

• Casual dress code
• Medical insurance

Job Highlights

• Multicultural Environment
• Career Progression Opportunities
• Medical & Insurance Coverage

Job Description

About the Position 

This is a Full Time Permanent Position.

Key Responsibilities may include, and not limited to

• Contact registered shoppers / auditors in the Americas / Europe / Asia Pacific region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Assist in recruiting new shoppers / auditors in Americas / Europe / Asia Pacific region to boost database.

Requirements:

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• Required language(s): Good Command of the English language
• Applicants must be willing to work in Petaling Jaya
• Excellent phone manner
• A hard working and dedicated approach
• Immediate start required
• Preferable to have experience in Customer Service (but not essential)
• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal development opportunities

Job Function

Coordinates between customers and internal department; process orders, prepare correspondences and fulfil customer needs to ensure customer satisfaction.

Job Responsibilities

• Deliver excellent customer service and manage needs of customers through phone and emails.
• Coordinate with internal departments to ensure smooth delivery arrangements until customers’ doorsteps.
• Report to Customer Service HOS and (or) Sales Manager.
• Perform office-based administrative duties whenever required by supervisor.
• Be initiatives on resolving issues and concerns of customers, including operational issues, documentations issues, pricing/invoices queries etc.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• To participate NMM company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.

Job Requirements

• Possess Diploma or Degree qualifications or equivalent.
• 2 to 3 years related working experience in manufacturing industry is preferred.

Competency Requirements

• Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
• Basic knowledge on Microsoft Office software.
  SAP (added advantage).
• Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.

Only shortlisted candidates will be notified

Compensation & Benefits

• 5 working days/ week
• Flexible working hours
• WFH on Friday
• Medical outpatient, Optical and Dental coverage (inclusive family members)
• Medical inpatient coverage
• Transport expenses benefit
• Free parking
• Meal allowance
• Motor/Vehicle Interest Subsidy
• House/Property Interest Subsidy
• Japanese Speaker Allowance
• First marriage incentive
• New born allowance
• Public Holiday (all in Malaysia calendar)
• High EPF Employer contribution up to 15%
• Annual salary increment
• 2x Bonus annually based on Performance KPI
• Well Organized Career Advancement Plan

Job Description

• Prepare project design documents, drawings & budgetary proposals.
• Work in a team to produce coordinated acoustic design with all necessary mechanical, electrical and spatial designs. 
• Project co-ordination and management.
• Attend project meetings.
• Perform site inspections and project commissioning. 
• Overseas Travel for meeting attendance and/or project site visit

Requirements: 

• Possesses at least a Bachelor’s Degree in Engineering. Specialization in Acoustics, Noise & Vibration, Mechanical or Building Services is preferrable.
• At least 2 years experience in Architectural Acoustic, Mechanical Design or Building Services is preferrable. 
• Project  management and site experience with exposure in SE Asia projects is preferrable.
• Knowledge and proficiency in using MS Project, AutoCad, Autodesk will be an advantage.
• Fluency in English Language both spoken and written. 
• Willingness to travel in South East Asia and Asia Pacific regions as and when required.
• Strong initiative, customer-oriented, strong communication and interpersonal skills, able to meet tight schedule.
• Good writing skill and capable to produce professional design/ tender documents.
  Hard working and willing to learn.
• 5 days work.
• Candidates with working experience are encouraged to apply. 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual & Smart dress code
• Medical insurance
• Personal leave

Duties and Responsibilities:

1.      Fully understand the technical concepts being offered by the Group of Companies (GoC) in Green Energy Solutions (GES) (i.e. Renewable Energy, Energy Efficiency, Energy Storage, Electric Mobility, etc.) especially Solar PV Systems, Battery Energy Storage Systems (BESS), EV charging infrastructure, etc.

2.      Participate in proposal preparation, quotation, costing process/evaluation (if applicable) and participate in tender preparation and communicate with customer clearly in person and via official communication channels.

1.      To efficiently & effectively develop, manage and monitor investment projects such as GES (RE/EE/EV) investments for GoC  (exclusively for Solar PPA/EE EPC only).

2.      Maintain/manage a good relationship with Key Account Client (KAC) and help work closely with Project Team to resolve operational related matters (when necessary) to ensure a high-performance level is constantly maintained with KAC to position the GoC for obtaining more constant project leads which will be converted to sales revenue.

3.      Develop new relationship with potential new Key Account Client (KAC) by engaging on educating/perform marketing activities (i.e. New Product/Technology or Case Study presentation) to develop business opportunities  (i.e. new project to solve specific technical problem with the GoC’s technological solution). The end goal is to secure the potential KAC to be a permanent KAC after securing a project which contributes to the Group’s revenue and profitability.

4.      To understand the concept of promoting the GES solutions (offered by GoC) for different types of application across different industries. (For any assistance, employee shall seek training needs from supervisor or company subject experts (internally/externally).

5.      Gather customer business short/medium/long term needs/requirements to tailor the right solution with GoC’s  products & solutions to help the customer succeed in its project goals.

6.      To be aware of company’s/department’s Annual KPI (i.e. target revenue and profit) and stay on track. To discuss on solutions and challenges at any time to ensure alignment with all stakeholders to achieve KPI.

7.      To be aware of and counter the competitor’s threats in the market by educating the customer on GoC's key values and benefits during face to face presentation or during tendering.

8.      To always ensure that the key line of communication between client and GoC’s representatives is clear and declared as soon as possible (even when there are changes), this includes being the intermediary between the Project Team/Legal Team and the Client.

9.      Facilitate & discuss (with internal departments) strategy during tendering and Asset Management in order to meet the client goals (i.e. project delivery timeline, tender target price, technical solutions, client expectations, QHSE goals, etc.) 

10.  To always be up to date on the latest Strength/Weaknesses/Opportunity/Threats (SWOT) and engage with internal peers to help educate others on GoC’s key values and benefits in all its offerings when compared to external competitors.

11.  Update project status on a weekly basis in the tracking system as well as update the Supervisor/Manager on the current status of each Asset to Manage and/or Tender/Quotation being prepared.

12.  To research (latest industry trends, electricity industry regulations, etc.) and share knowledge on any changes required on GoC solutions for various applications with different clients and market segments when external law, regulations, environment, competitor activity develops against the GoC’s status quo.

13.  To perform & manage any other ad-hoc duties/tasked matters as assigned by the supervisor/management/manager.

Qualifications & Experience

• Power system and automation, power electronics and transmission, control engineering, electrochemistry and other related majors, with more than 3 years of project experience and a bachelor's degree or above.
• Familiar with new energy, electrical integration or photovoltaic related technologies, and can prepare system integration plans that meet project needs. Applicants with project experience in the photovoltaic or energy storage industry are preferred;
• Have good logical thinking, rigorous problem analysis ability, and quick learning ability; be diligent, proactive, strong in pressure resistance, and have keen insight into and capture of industry information

Job Description

• Prepare project design documents, drawings & budgetary proposals.
• Work in a team to produce coordinated acoustic design with all necessary mechanical, electrical and spatial designs. 
• Project co-ordination and management.
• Attend project meetings.
• Perform site inspections and project commissioning. 
• Overseas Travel for meeting attendance and/or project site visit

Requirements: 

• Possesses at least a Bachelor’s Degree in Engineering. Specialization in Acoustics, Noise & Vibration, Mechanical or Building Services is preferrable.
• At least 2 years experience in Architectural Acoustic, Mechanical Design or Building Services is preferrable. 
• Project  management and site experience with exposure in SE Asia projects is preferrable.
• Knowledge and proficiency in using MS Project, AutoCad, Autodesk will be an advantage.
• Fluency in English Language both spoken and written. 
• Willingness to travel in South East Asia and Asia Pacific regions as and when required.
• Strong initiative, customer-oriented, strong communication and interpersonal skills, able to meet tight schedule.
• Good writing skill and capable to produce professional design/ tender documents.
• Hard working and willing to learn.
• 5 days work.
• Candidates with working experience are encouraged to apply. 

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual & Smart dress code
• Medical insurance
• Personal leave

Duties and Responsibilities:

1.      Fully understand the technical concepts being offered by the Group of Companies (GoC) in Green Energy Solutions (GES) (i.e. Renewable Energy, Energy Efficiency, Energy Storage, Electric Mobility, etc.) especially Solar PV Systems, Battery Energy Storage Systems (BESS), EV charging infrastructure, etc.

2.      Participate in proposal preparation, quotation, costing process/evaluation (if applicable) and participate in tender preparation and communicate with customer clearly in person and via official communication channels.

1.      To efficiently & effectively develop, manage and monitor investment projects such as GES (RE/EE/EV) investments for GoC  (exclusively for Solar PPA/EE EPC only).

2.      Maintain/manage a good relationship with Key Account Client (KAC) and help work closely with Project Team to resolve operational related matters (when necessary) to ensure a high-performance level is constantly maintained with KAC to position the GoC for obtaining more constant project leads which will be converted to sales revenue.

3.      Develop new relationship with potential new Key Account Client (KAC) by engaging on educating/perform marketing activities (i.e. New Product/Technology or Case Study presentation) to develop business opportunities  (i.e. new project to solve specific technical problem with the GoC’s technological solution). The end goal is to secure the potential KAC to be a permanent KAC after securing a project which contributes to the Group’s revenue and profitability.

4.      To understand the concept of promoting the GES solutions (offered by GoC) for different types of application across different industries. (For any assistance, employee shall seek training needs from supervisor or company subject experts (internally/externally).

5.      Gather customer business short/medium/long term needs/requirements to tailor the right solution with GoC’s  products & solutions to help the customer succeed in its project goals.

6.      To be aware of company’s/department’s Annual KPI (i.e. target revenue and profit) and stay on track. To discuss on solutions and challenges at any time to ensure alignment with all stakeholders to achieve KPI.

7.      To be aware of and counter the competitor’s threats in the market by educating the customer on GoC's key values and benefits during face to face presentation or during tendering.

8.      To always ensure that the key line of communication between client and GoC’s representatives is clear and declared as soon as possible (even when there are changes), this includes being the intermediary between the Project Team/Legal Team and the Client.

9.      Facilitate & discuss (with internal departments) strategy during tendering and Asset Management in order to meet the client goals (i.e. project delivery timeline, tender target price, technical solutions, client expectations, QHSE goals, etc.) 

10.  To always be up to date on the latest Strength/Weaknesses/Opportunity/Threats (SWOT) and engage with internal peers to help educate others on GoC’s key values and benefits in all its offerings when compared to external competitors.

11.  Update project status on a weekly basis in the tracking system as well as update the Supervisor/Manager on the current status of each Asset to Manage and/or Tender/Quotation being prepared.

12.  To research (latest industry trends, electricity industry regulations, etc.) and share knowledge on any changes required on GoC solutions for various applications with different clients and market segments when external law, regulations, environment, competitor activity develops against the GoC’s status quo.

13.  To perform & manage any other ad-hoc duties/tasked matters as assigned by the supervisor/management/manager.

Qualifications & Experience

• Power system and automation, power electronics and transmission, control engineering, electrochemistry and other related majors, with more than 3 years of project experience and a bachelor's degree or above.
• Familiar with new energy, electrical integration or photovoltaic related technologies, and can prepare system integration plans that meet project needs. Applicants with project experience in the photovoltaic or energy storage industry are preferred;
• Have good logical thinking, rigorous problem analysis ability, and quick learning ability; be diligent, proactive, strong in pressure resistance, and have keen insight into and capture of industry information

Responsibilities:

• Design compensation and benefits packages.
• Coordinate in the performance review procedures (e.g. quarterly/annual evaluations).
• Implement effective sourcing, screening and interviewing techniques.
• Assess training needs and coordinate learning and development initiatives for all employees.
• Monitor HR department's budget.
• Act as the point of contact regarding labour legislation issues.
• Create and run referral bonus programs.
• Review current HR technology and recommend effective software.
• Measure employee retention and turnover rates.
• Oversee daily operations of the HR department.

Requirements:

• Proven work experience as an HR Executive, HR Manager or similar role.
• Experience with Human Resources Management Systems / Applicant Tracking Systems.
• Familiarity with full-cycle recruiting.
• Strong knowledge of labour legislation (particularly employment contracts, employee leaves and insurance).
• Demonstrable leadership abilities.
• Excellent communication skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

Main purpose of the job:

To execute the operation improvement/system enhancement project for Credit Assessment Department.

Job Description:

• To manage end to end testing in preparing test script, UAT arrangement, and solving UAT issues and errors.
• To cover system testing from multiple enhancement for department level project & enhancement, Company project, and others BU project & enhancement.
• To resolve operation system issues internally or with external party.
• To resolve operation request; errors fixing for CCRIS issues (B2B)/ system access & ID creation for operation users (UAR)/application servicing (IR)/ issues escalation to ITG, CPD, vendors & others BU (email).
• To prepare document control on manual/guideline/procedures.
• To prepare training material for briefing or email escalation.
• To prepare system guide & solution guideline for briefing or email escalation.
• To develop the training guide & conduct training and briefing internally for department.
• To propose & prepare user requirement (BRD) for operation improvement via system enhancement.

Job Requirement:

• Bachelor’s Degree in Banking/Finance/Business Administration/Economics or other relevant discipline.
• Minimum 3 years of working experience in the related field for Senior Executive level.
• Hands-on experiences with systems and project management skills are added advantage.
• Sound knowledge in IT Technology, and also involvement in UAT. 
• Knowledgeable in Credit Processing & Credit Evaluation will be added advantage. 
• Able to work independently yet manage to communicate with internal & external stakeholder.
• Manage to go extra mile and able to develop and implement ideas.
• Successful candidate will be base at Subang Jaya office.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave

JOB DESCRIPTION:

• To perform agreement stamping in LHDN portal, delivery to customer, registration and archiving in DTS. 
• Improve the operation flow of DMS operation and ensure all process running smoothly and comply with guideline and procedure.
• Ensure implementation of proper filing and arrangement of customer documents. 
• Controlling of customer documents and agreements and document retrieval as and when requested by other parties. 
• To provide full support to other department and branches nationwide in term of customer service and improvement solution. 
• Work closely with other section in order to ensure operation run smoothly.
• Assist other Section / Unit operation as ad hoc basis.

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code

• Position: Customer Service Officer.
• Salary: RM 3000-4000.
• Location: 5-day week; Section 51,Petaling Jaya.

Chrisjac Recruitment are currently seeking a capable Customer Service professional for an established direct selling company who are pioneer in health and nutritional products across the Asia-Pacific region. The position of Customer Service Officer will be based at their corporate head office in Petaling Jaya.
About the job
As a Customer Service Officer, you will be required to provide a professional and courteous service to all distributors and direct customers.
The duties and scope of works will be:

• Manage service counter operations and interface with external and internal customers; handle queries from customerson back office matters.
• Handling daily orders and handle cash and all methods of payment from walk-in customers
• Liaise and coordinate with customers and courier service provider on delivery of products.  
• Provide information and advice on products,promotions and marketing activities. 
• Maintain complete and accurate records of all customers queries to ensure continuity of service.

The candidate

• Female preferred; age 23-35. Outgoing personality.
• Minimum SPM/UEC; however Diploma level qualification in Marketing, Nutrition, Pharmacy, Business or any other disciplines are most welcome.
• One to two years of relevant experience in customer service role,especially in healthcare industry; experience in the MLM industry will be an asset.
• Good communication and interpersonal skills.
• Good command of English plus conversant in BM, Chinese dialects/Mandarin.
• Mandarin speaking is highly desirable as this role requires dealing with large number of Mandarin speaking customers.

To be successful in this role, you must have keen interest and passion in nutrition/health food/products.  
This role is immediately available and candidate(s) who are deemed suitable will be invited for interview promptly upon receiving the application.  

Apply for the job
Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may apply online through JOBSTORE by clicking the apply link button 'Apply' below to submit your resume.
Alternatively, you may forward a copy of your resume directly to us at CHRISJAC via our E-mail: jobs@chrisjac.com.my

Perks & Benefits

• Casual dress code
• Personal leave
• Open culture

Manger, Service Operations is responsible for overseeing and managing all planning aspects of the service operations department. This includes strategic planning, resource allocation, and performance monitoring to ensure efficient and effective service delivery.

• Develop and implement strategic plans for service operations-planning to align with company goals.
• Manage resource allocation, including staff and budget, to ensure optimal productivity.
• Monitor service operations performance and implement necessary improvements.
• Collaborate with other departments to integrate service operations with overall business strategy.
• Ensure compliance with industry regulations and company policies.
• Lead and motivate the service operations-planning team to achieve high performance.

1. Managing and monitoring advisor and team performance to deliver KPIs, targets, quality standards and outcomes.

• Ensure the team achieves all set SLA’s, delivers a minimum 85% Quality Assurance score and that monthly 1-2-1s are had with each advisor.
• Deliver updates, participate and regularly host in our CS Operational Huddles to identify challenges and successes across the operation.
• Ensure that advisor records are kept up to date within the CS Management Hub and HR Personnel File.

2. Managing and monitoring the daily workload plan adherence to deliver optimal performance and KPI achievement

• Work closely with both your Team Manager and WFM Team, ensuring that your team are achieving business KPIs; also ensuring that individual performance targets are being met, including an adherence target of 95%.
• Support the team with handling escalated queries across all channels, ensuring that the highest standard of Customer Service is being provided.
• Promote our Goodwill Gesture structure across the operation, ensuring that the team are providing an exemplary level of Customer Service

3. Managing and developing the performance and potential of the team

• Work closely with your direct reports to promote best practice, conducting 2 quality checks per month and delivering valuable coaching and feedback for each quality check.
• Conduct a quarterly skills matrix in line with Talent Density, with the purpose of creating a PDP for each advisor to be reviewed within each 1-2-1.
• Adhere to HR and People policies, procedures and standards and be responsible for managing your team’s adherence to these policies.

4. Providing continuous improvement support to ensure that projects and continuous improvement activities land successfully in the team

• Act as a subject matter expert in your area, identifying and recommending areas in which processes can be improved and feeding this back to your Team Manager.
• Ensure that any changes are communicated and implemented in a timely manner.
• Communicate effectively within your team, promoting engagement and escalating relevant queries with the relevant stakeholders whilst ensuring your Team Manager is always informed prior to implementation of any change within the team.

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

What you will be doing

Monitor Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Check optimizations from Optimizer if applicable and propose consolidation options
• Assign customer booking to a selection of freight forwarding agents (3PL)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Drive corrective actions when required (missing event etc.)
• Monitor delays and deliveries events using the dedicated IT solutions (internal or external TMS, BI…)
• Alert the customer team proactively in case of deviation and propose backup solutions
• Communicate with internal (regional and overseas) and external organizations, ensuring all communications generated in the dedicated IT solution (chat, tasks etc.) are handled in a timely manner
• Create reports and analysis to give a consolidated vision of the flows for customer

Deliver Customer Satisfaction

• Manage and support order management to ensure the best possible service level
• Meet deadlines and ensure completion of customer service tasks within the expected time frames
• Ensure a consistent and proactive communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritize, resolve and/or escalate issues to secure customers' interest
• Represent Prism internally and externally
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers
• Provide expertise in transportation management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Proficiency in MS Office applications
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset
• Strong problem solving skills
• Ability to work under pressure

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Design, develop, test, integrate and maintain quality firmware for eHDD using best practices like unit test, CI (continuous improvement) and Agile methodologies.
• Design and implementation of data structures, software algorithms, data path, and drivers for hardware cores using latest standards C++ and Python.
• Participate in Scrum & Agile processes to bring up new hardware and develop embedded firmware for data storage products.
• Deliver cutting-edge storage products with SAS, SATA, PCIE interfaces.
• Collaborate and design solutions for the challenging yet unique problems across hardware and software platforms, including servers, RAID, and various operating systems (Windows and Linux).
• Participate in planning and coordinating significant technical investigations from problem statement to conclusion.
• Creates design documents pertinent to the various phases of firmware development.