Total 4 Service Consultant job vacancies in Selangor

Job Responsibility:

• Deal directly with customer either by telephone, email or face to face.

• Respond promptly to customer inquiries

• Handle and resolve customer complaints.

• Obtain and evaluate all relevant information to handle product and service inquiries.

• Effectively supports the contact center and ensure all agreed SLAs and KPIs are achieved and efficient resolution of customer queries

• Process orders, forms and applications.

• Organize workflow to meet customer timeframes.

• Direct requests and resolved issued to the designated resume.

• Manage customer account.

• Maintains contact center database by entering information into system.

• Keep records of customer interactions and transactions.

• Record details of inquiries, comments and complains with detail and action taken.

• Communicate and coordinate with internal departments.

• Provide feedback on the efficiency of customer service process.

• Performs other related duties and when directed by superior.

• Performs any other related duties as and when directed by superior.

Job Requirement:

• Candidate should possess a Primary / Secondary School or equivalent in All Services Field
• Preferably at least 2 years of related working experience.
• Preferably specializing in Customer Service or equivalent.
• Good communication skills in English, Malay language for both spoken and written
• 1 undefined positions available

L Beauty is a joint-venture between LVMH Fragrances and Cosmetics and Luxasia for the distribution and business development of some of its Beauty brands in South East Asia. The portfolio of L Beauty comprises of Benefit Cosmetics , MAKE UP FOR EVER, Fresh, Givenchy, Guerlain and Parfums Christian Dior.

BRAND: Benefit Cosmetics | www.benefitcosmetics.com

Role Profile:

Being a Brow Expert in the company, you will be trained and certified on the unique skillset of brows & facial waxing on top of having the best knowledge on make-up application techniques, tips & tricks as well as be exposed to a wide range of make-up products. A Brow Expert will also be able to build up their own base of regular customers to ensure that you have a constant flow of customers.

Job Responsibilities:

• Demonstrate the use of brand’s make up products & services
• Market & Sell brand’s products & services
• Build and maintain good relationships with customers as well as store managers and cast members.
• Engage customers in a productive discussion to address skin concerns
• Perfectly identify customer’s skin condition and recommend the right products
• Host/Organize occasional workshops or parties for customers’ engagement
• Perform only Benefit approved and trained services offered on service menu to Benefit quality standards to ensure customer satisfaction
• Arrange appointments for return services
• Maintain counter cleanliness
• Ensure that top selling stock are not facing low or out of stocks issues; shelves are fully stocked at all time.
• Ensure personal bow bar areas are always at tip top condition, communicate maintenance issues to counter manager/sales manager
• Adhere to hygiene standards of the brand
• Ensure that the Benefit uniform is worn and full make up is always applied during work hours

Work Location: Sephora Sunway Pyramid

• Proficiency in English (spoken & written)
• Strong retail sales and/or service history
• Comfortable in face-to-face engagement
• Self-motivated individual who possesses a strong passion for working in the Beauty industry
• Pleasant disposition and well groomed
• Work hours: able to work shifts, weekends, and public holidays
• Basic make-up application knowledge
• An aesthetician or waxing license is an advantage

• Basic salary
• Commission
• Overtime
• Product Allowance

L Beauty is a joint-venture between LVMH Fragrances and Cosmetics and Luxasia for the distribution and business development of some of its Beauty brands in South East Asia. The portfolio of L Beauty comprises of Benefit Cosmetics , MAKE UP FOR EVER, Fresh, Givenchy, Guerlain and Parfums Christian Dior.

BRAND: Benefit Cosmetics | www.benefitcosmetics.com

Role Profile:

Being a Brow Expert in the company, you will be trained and certified on the unique skillset of brows & facial waxing on top of having the best knowledge on make-up application techniques, tips & tricks as well as be exposed to a wide range of make-up products. A Brow Expert will also be able to build up their own base of regular customers to ensure that you have a constant flow of customers.

Job Responsibilities:

• Demonstrate the use of brand’s make up products & services
• Market & Sell brand’s products & services
• Build and maintain good relationships with customers as well as store managers and cast members.
• Engage customers in a productive discussion to address skin concerns
• Perfectly identify customer’s skin condition and recommend the right products
• Host/Organize occasional workshops or parties for customers’ engagement
• Perform only Benefit approved and trained services offered on service menu to Benefit quality standards to ensure customer satisfaction
• Arrange appointments for return services
• Maintain counter cleanliness
• Ensure that top selling stock are not facing low or out of stocks issues; shelves are fully stocked at all time.
• Ensure personal bow bar areas are always at tip top condition, communicate maintenance issues to counter manager/sales manager
• Adhere to hygiene standards of the brand
• Ensure that the Benefit uniform is worn and full make up is always applied during work hours

Work Location: Shah Alam (Sephora)

• Proficiency in English (spoken & written)
• Strong retail sales and/or service history
• Comfortable in face-to-face engagement
• Self-motivated individual who possesses a strong passion for working in the Beauty industry
• Pleasant disposition and well groomed
• Work hours: able to work shifts, weekends, and public holidays
• Basic make-up application knowledge
• An aesthetician or waxing license is an advantage

• Basic salary
• Commission
• Overtime
• Product Allowance

As part of Bollore Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

What you will be doing

Monitor Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Check optimizations from Optimizer if applicable and propose consolidation options
• Assign customer booking to a selection of freight forwarding agents (3PL)
• Monitor shipments on regular basis (3PL shipment confirmation, milestones completion etc.)
• Drive corrective actions when required (missing event etc.)
• Monitor delays and deliveries events using the dedicated IT solutions (internal or external TMS, BI…)
• Alert the customer team proactively in case of deviation and propose backup solutions
• Communicate with internal (regional and overseas) and external organizations, ensuring all communications generated in the dedicated IT solution (chat, tasks etc.) are handled in a timely manner
• Create reports and analysis to give a consolidated vision of the flows for customer

Deliver Customer Satisfaction

• Manage and support order management to ensure the best possible service level
• Meet deadlines and ensure completion of customer service tasks within the expected time frames
• Ensure a consistent and proactive communication flow with the customer
• Act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• Prioritize, resolve and/or escalate issues to secure customers' interest
• Represent Prism internally and externally
• Act as Single point of contact for the customer
• Identify and record savings (benefits tracking) delivered to the customers
• Provide expertise in transportation management
• Use of the technologies to be more efficient and work with the CBS

Contribute to improve Partners and Vendor performance

• Monitor the 3PLs service quality and give feedback to the Operation of Contract manager
• Monitor deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• Provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• Set up and monitor corrective action plans in agreement with the 4PL HUB manager

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Proficiency in MS Office applications
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset
• Strong problem solving skills
• Ability to work under pressure