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As a production Support Analyst, you’ll provide application support for our business. We are looking for a self-starter, an expertise in issue management, addressing concerns from both external and internal clients to meet key performance indicators (KPIs) and service level agreements (SLAs). A core aspect of your role involves ensuring the seamless functioning of the application as deployed, emphasizing proactive and reactive measures to champion continuous service improvement.
You will be a member of a critical team who -
The responsibilities will include:
What are we ideally looking for in a successful candidate?
These are also an advantage (but not a must):
Why should you join us?
If this role appeals to you, please apply by Sunday 31st March 2024.
*Please note that we will begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
About FNZ
FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms. We know the foundation to do that already exists in the wealth management industry, but complexity holds firms back.
We created wealth’s growth platform to help. We provide a global, end-to-end wealth management platform that integrates modern technology with business and investment operations. All in a regulated financial institution.
We partner with over 650 financial institutions and 12,000 wealth managers, with US$1.5 trillion in assets under administration (AUA).
Together with our customers, we help over 20 million people from all wealth segments to invest in their future.
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About Us:
4e Exchange is a globally leading financial derivatives trading platform, offering diverse financial trading services and products. With a team possessing rich industry experience and advanced technological support, 4e Exchange is able to provide users with comprehensive solutions for fiat and digital asset trading.
Website: https://www.eeee.com/zh_CN
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Product Analyst:
We are seeking a highly analytical and data-driven Product Analyst to join our dynamic team at product department. As a Product Analyst, you will play a crucial role in optimizing our product offerings, improving user experience, and driving business growth. You will work closely with cross-functional product teams and leverage your analytical skills to perform A/B tests, measure key performance indicators (KPIs), and provide insights and recommendations to achieve our strategic goals.
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Responsibilities:
Data Analysis and Insights:
● Collect and analyze data to understand user behavior, product performance, and market trends.
● Perform A/B tests to evaluate the impact of new features, design changes, and product enhancements.
● Identify patterns, trends, and opportunities through statistical analysis and data visualization techniques.
● Provide actionable insights to guide decision-making and drive continuous product improvement.
KPI Measurement and Reporting:
● Define and track key performance indicators (KPIs) aligned with product and business goals.
● Develop dashboards and reports to monitor and communicate KPIs, product performance, and user engagement.
● Collaborate with stakeholders to establish benchmarks and goals, and track progress towards achieving them.
● Conduct post-implementation analysis to evaluate the effectiveness of new features and initiatives.
Product Strategy and Roadmapping:
● Collaborate with product managers to define product strategies and roadmaps based on data-driven insights.
● Conduct market research to identify customer needs, preferences, and market trends to inform product direction.
● Identify opportunities for product differentiation and make recommendations for feature enhancements.
User Experience (UX) Analysis:
● Evaluate user experience by analyzing user behavior data, conducting user surveys, and performing usability testing.
● Identify pain points, usability issues, and opportunities to enhance the overall user experience.
● Collaborate with UX designers and development teams to implement UX improvements and monitor their impact.
Collaboration and Stakeholder Management:
● Collaborate closely with cross-functional teams, including product managers, designers, developers, and marketers.
● Communicate effectively with stakeholders, providing data-driven insights and recommendations.
● Incorporate feedback from stakeholders and users into product analysis and decision-making processes.
● Continuous Improvement and Industry Awareness:
● Stay updated on industry trends, emerging technologies, and best practices in product analysis and management.
● Monitor competitor offerings and market dynamics to identify opportunities and potential threats.
● Proactively identify areas for optimization, innovation, and growth, and drive initiatives to achieve them.
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Requirements:
● Bachelor's degree in a relevant field (e.g., Business, Economics, etc.)
● Proven experience as a Product Analyst or similar role within a B2C company. Financial or Gaming industry BIG Advantage!.
● Strong analytical skills with expertise in data analysis, A/B testing, and statistical methods.
● Proficiency in data analysis tools such as Excel, SQL, and data visualization tools (e.g., Tableau, Power BI).
● Experience with web analytics tools (e.g., Google Analytics) and A/B testing platforms.
● Knowledge of key product metrics, KPIs, and data-driven decision-making.
● Familiarity with UX principles and methodologies is a plus.
● Excellent communication and presentation skills, with the ability to convey complex information in a clear and concise manner.
● Strong attention to detail and ability to prioritize tasks in a fast-paced environment.
● Proactive mindset with a passion for continuous learning and professional growth.
Join our team at product department as a Product Analyst and contribute to shaping the future of our product offerings. Apply your analytical skills, drive data-based decisions, and make a significant impact on our business success.
6k -8k SGD
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