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We are looking for a Customer Quality Engineering Manager in a management role to support, grow, and enhance our customer quality assurance activities from the Santa Clara HQ office. You will be responsible for managing and guiding a team of experienced datacenter Customer Quality Engineers, support critical customer complaints, collaborate with highly technical engineering teams, and be instrumental in driving customer satisfaction through effective quality leadership.
What you’ll be doing:
Manage NVIDIA’s Customer Quality Engineering team to support chip, board, server, and rack level products while providing direction, feedback, and coaching.
Take ownership of swiftly prioritizing critical team objectives in response to the dynamic nature of business requirements.
Develop robust customer relationships for effective escalation management.
Recognize opportunities for process enhancements within the Quality team and lead initiatives to enhance team efficiency and elevate the customer experience.
Craft and convey customer messaging by integrating deep technical expertise with compelling business rationale.
Facilitate conflict resolution and address obstacles that may hinder progress.
What we need to see:
BS or MS degree from a leading university in electrical engineering, quality, or related technical field (or equivalent experience)
8+ overall years of experience in electronics customer quality role and 3+ years of experience in leading teams with track record of success.
Customer interface experience and Customer crisis management experience critical.
Broad and/or deep engineering experience and able to comprehend technical details relevant to understanding customer complaints.
Hyperscale, datacenter, or server system related experience
Excellent written and oral communication skills
Sound judgement and prudent risk management.
Strong quality mentality– effective interdisciplinary communication, presentation, and leadership skills.
Proficient using MS Office software tools, data analytical tools, and email communications
Ways to stand out from the crowd:
Experience working in the server and electronics industry with in-depth knowledge on solving or debugging hardware issues
Proven history of developing close working relationships with customers and using structured problem solving to find solutions to their issues.
Domain expert with a deep understanding of a process, function, technology, material, or other area
Strong management skills and people skills.
With highly competitive salaries and a comprehensive benefits package, NVIDIA is widely considered to be one of the technology world’s most desirable employers. We have some of the most forward-thinking and hardworking people on the planet working for us. If you're creative and autonomous, with a genuine passion for technology, we want to hear from you.
The base salary range is 188,000 USD - 299,000 USD. Your base salary will be determined based on your location, experience, and the pay of employees in similar positions.You will also be eligible for equity and benefits. NVIDIA accepts applications on an ongoing basis.
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Objectives of the position:
This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).
Key Responsibilities:
1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.
2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.
3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.
4. Liaising with relevant departments to effectively close the Customer complaints
5. Maintain records in SAP
6. Operate Laboratory test equipment when required
7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE
8. Supplier claim processes and 8D report.
9. Prepare and issue Customer Test Certificates & COC
10. Assist in other day to day activities related to QA department as assigned by Superior.
Skills & Qualification:
▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent
▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply
▪ Knowledge in ISO 9001 : 2015 QMS standard.
▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).
▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.
▪ Good written and communication skills
▪ Good customer handling skills and able to communicate to all levels in the organization
▪ Proficient in Microsoft Words and Excel
▪ Addresses present issues immediately and independently
▪ Possess self-confident and willing to share opinions and expertise in discussions
▪ Anticipate potential problems and takes action to avoid crisis
▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets
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Rare opportunity to be part of our Quality team at Hawks Nest
Permanent part time position
Not-for-profit tax benefits - Package up to $15,900 of your base salary to maximise take home pay
Peter Sinclair Gardens Hawks Nest (Near Port Stephens) is currently hiring for a Quality Coordinator and support our elderly residents at this 64 bed aged care home. You will be responsible for audits, surveys, Quality Indicators reporting, and continuous improvement.
To be successful for this role, you will have:
Tertiary qualifications in Aged Care
Skills in change management and cultural change processes and an ability to analyse and think critically
Strong ability to identify and implement areas for improvement initiatives to increase compliance levels and client satisfaction
The ability to plan and deliver communications that are impactful and persuasive with the intended audience
Your duties and responsible will include:
Supporting the Facility Manager and multidisciplinary team to identify and analyse data on identified indicators and areas of risk.
Review processes and documentation, and conduct audits, to identify gaps or trends and then implement staff education and continuous quality improvement initiatives in consultation with the manager and in line with best practice guidelines, organisational policies, and relevant legislation
Provide advice and support to Residential Aged Care staff around Aged Care Quality Standards requirements, work along the teams assisting in the resident assessment process
We offer:
Great salary + NFP salary packaging - $15,900 tax free plus $2650 meal & entertainment
Career Development & Progression Opportunities across RSL LifeCare Facilities
A supportive team environment, stable employment, ongoing training & development.
Our commitment to diversity:
We welcome and encourage applications from people across our diverse community, especially from Veterans, current serving ADF personnel, their families and Aboriginal and Torres Strait Islander applicants. We believe everyone has the right to feel safe, respected, valued and heard regardless of their gender, sexual orientation, ethnicity or disability.
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Nissan Nordic Europe Oy in Finland is searching for energetic and committed candidates with the ability and drive to deliver first class performance and service for the entire Nordic region. Nissan offers you a unique opportunity to be a part of an organization in an exciting and international working environment, with worldwide career opportunities. Join Us!
We are now looking for an active person to join our team as:
CUSTOMER QUALITY TRAINEE
This full-time traineeship is for a 6-month period for an undergraduate student to be completed to support their studies. A trainee compensation will be provided.
Tasks and responsibilities:
In this position you work as a member of Nissan Nordic Europe’s Customer Quality & Dealer Network Development Department. Your tasks consist of assisting the Customer Quality team in for example the following tasks:
We are looking for:
What we offer:
Please apply via our Global Career Site and include both your CV and cover letter in English by Monday the 1st of April. In your cover letter, please explain why specifically this traineeship interests you. The desired start date for the traineeship is 30th of April.
We look forward to receiving your application! We will start reviewing the applications immediately and the position will be filled as soon as a suitable candidate is found.
We are looking forward to your application!
Nissan Nordic Europe is an import and marketing company operating for Nissan in Finland, Sweden, Norway and Denmark. The company employs around 170 professionals and the headquarters is in Espoo, Finland.
About Nissan AMIEO (Africa, Middle East, India, Europe & Oceania)
Nissan aims to become a truly sustainable company, driving towards a cleaner, safer and more inclusive world. Sustainability is at the core of Nissan’s long-term vision, Ambition 2030. Responding to critical environmental, societal and customer needs, this strategy sets out to deliver electrified models and technological innovation in key markets globally, empowering mobility and beyond. Ambition 2030 supports Nissan’s goal which is to be carbon neutral across the life cycle of its products and operations by 2050. The Nissan AMIEO region, with EV36Zero at its centre, is primed to accelerate the shift to an electrified future.
For more information about Nissan’s products, services and commitment to sustainable mobility, visit nissan-global.com. You can also follow us on Facebook, Instagram, Twitter and LinkedIn and see all our latest videos on YouTube
Espoo Uusimaa FinlandOfficial account of Jobstore.
Purpose: The role is responsible for handling customer quality issues and continuous improvement activities of the Company products and processes. You are required to drive internal departments on quality-related issues to follow up on effective corrective/preventive actions. You will be liaising with the internal team to support QBR, RMA, IFR, MRB, FAI Review and approval with Supplier and customer, In-Process Audit, FA Launch, 8D, SDR, FPY, tracker processes, and communicate between customer and internal team on Quality related matters.
Key areas of responsibilities:
Qualification & Experiences:
Official account of Jobstore.
This position leads and directs the entire Customer Service and Quality Support department. She/he is responsible for ensuring quality requirements are met and as well as creating customer satisfaction and meeting customer’s expectations.
You will be tasked with:
Quality
Customer Service Support
We regret to inform only shortlisted candidates will be notified.
Salary will commensurate with education and experience.
Official account of Jobstore.
Key responsibilities:
CQE Performance & Behavior Expectations
Preferred:
Official account of Jobstore.
Objectives of the position:
This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).
Key Responsibilities:
1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.
2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.
3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.
4. Liaising with relevant departments to effectively close the Customer complaints
5. Maintain records in SAP
6. Operate Laboratory test equipment when required
7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE
8. Supplier claim processes and 8D report.
9. Prepare and issue Customer Test Certificates & COC
10. Assist in other day to day activities related to QA department as assigned by Superior.
Skills & Qualification:
▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent
▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply
▪ Knowledge in ISO 9001 : 2015 QMS standard.
▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).
▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.
▪ Good written and communication skills
▪ Good customer handling skills and able to communicate to all levels in the organization
▪ Proficient in Microsoft Words and Excel
▪ Addresses present issues immediately and independently
▪ Possess self-confident and willing to share opinions and expertise in discussions
▪ Anticipate potential problems and takes action to avoid crisis
▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets
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Proud member of the Disability Confident employer scheme
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Job Responsibilities:
Job requirement:
Official account of Jobstore.
Official account of Jobstore.
Objectives of the position:
This role is for the Customer Quality Support for Company’s product distribution where Customer’s feedback & Product Quality requirements / issues are handled. The person will be responsible to handle Customers requirements such as complaints, test data & other technical information as requested. Customer complaints handling will also include the necessary communication with all the stake holders (Customer, Supplier, CS, PP, SVM, LOG). Knowledge in cable testing and specification requirements will be required to understand Customer complaints (technical & logistics).
Key Responsibilities:
1. Manage Customer complaint processes such as acknowledgement of the complaint, updating into SAP, keeping track of the complaint, closure of the complaint & summarizing for monthly reporting. Proper handling of customers’ needs by providing accurate and timely information on enquiries related to cable standards, test reports and handling of customer complaints.
2. Track supplier quality by means of in-coming inspection when required or arise from Customer complaints. Update results in SAP system and release inspected lots according to the usage decision defined. To generate supplier CAR and track for corrective action by liaising with the supplier.
3. Familiar with and comply to international cable testing standards and procedures. Contribute to achieving company & department KPIs through due diligence, duty of care & personal accountability for Quality assurance in all tasks.
4. Liaising with relevant departments to effectively close the Customer complaints
5. Maintain records in SAP
6. Operate Laboratory test equipment when required
7. Assist Customer’s Technical enquiries e.g Product Test Report, RoHS, REACH, CE
8. Supplier claim processes and 8D report.
9. Prepare and issue Customer Test Certificates & COC
10. Assist in other day to day activities related to QA department as assigned by Superior.
Skills & Qualification:
▪ Min. Diploma or Degree in Engineering (Electronics / Electrical) or equivalent
▪ Min. 2 years’ experience in electrical / electronic product testing and qualification. Fresh can also apply
▪ Knowledge in ISO 9001 : 2015 QMS standard.
▪ Must be able to operate lab equipment (calliper, visual scope, resistance checker, High voltage tester).
▪ Prior experience in SAP system is required for this role. Knowledge of cable product testing is an added advantage.
▪ Good written and communication skills
▪ Good customer handling skills and able to communicate to all levels in the organization
▪ Proficient in Microsoft Words and Excel
▪ Addresses present issues immediately and independently
▪ Possess self-confident and willing to share opinions and expertise in discussions
▪ Anticipate potential problems and takes action to avoid crisis
▪ Provide support to colleague in the Department and work as a team to achieve Department goals and targets
Official account of Jobstore.