Total 2 Production Administrator job vacancies in Kuala Lumpur

We are seeking a Salesforce Administrator to join our regional team in Malaysia. This is a regional role and you will be part of the foodpanda and Delivery Hero Salesforce team. You will sit with the local team in the APAC region. You will be exposed to all levels of Salesforce work in a highly developed and functional team (Administrators, Product Managers, Developers, QA Specialists) with lots of career opportunities.

You should be able to challenge business or product management requirements and come up with options to solve topics in Salesforce in a scalable, future-proof manner. You are expected to guide other Salesforce Administrators towards the best solutions in team-based discussions. People management experience or willingness to evolve in that direction is a plus. 

You have to work with developers on best practices for validations, process builder / flows, access management etc. You will also have to work on processes that are audit-proof, while still maintaining a flexible platform.

What's on the menu:

• Customising list views, queues, reports, and dashboards.
• Maintaining security such as user accounts, mobile user accounts, sharing rules, user roles, user profiles and permissions, field level security, content folder rights, groups, list view rights.
• Maintaining overall system configuration, change control, and enhancements.
• Assisting in developing and maintaining documentation on processes, policies, application configuration, and helping related materials.
• Managing operational requests and troubleshoot issues, working with diverse user groups and potentially with business leaders.
• Acting as a point of contact for Salesforce User.
• Managing instances to ensure data integrity, security and daily basic audits.
• Assisting in conducting training of Business Owners for new features and helping with roll-out.
• Presenting changes/system enhancements and overall training to diverse audiences.
• Managing mass imports and exports of data.
• Providing high quality support via ticket system.
• Developing best practices for reporting, access models, SSO strategies and audit controls.
• Master of governance limits and overall platform scalability (with Product, Developers).
• Developing best practices for emergency procedures around Salesforce.
• Undertaking additional projects as directed by management.

As a Citrix engineer in a financial services company, your primary responsibility is to manage and maintain the day-to-day operations of the company's Citrix Cloud and private cloud infrastructure on AWS and Azure, including users ticket resolution, business requests and maintenance of the environment.

Key Responsibilities:

1. Managing the Citrix Cloud and AWS hosting infrastructure.
2. Monitoring the health and performance of Citrix/AWS/Azure resources and services to detect and address any issues proactively.
3. Maintaining images with application and client updates.
4. Maintaining up to date DR infrastructure and procedures for critical desktops and applications.
5. Working with other operational team to help troubleshoot issues impacting user experience.
6. Balancing user experience and costs within the cloud.
7. Collaborating with development and DevOps teams to optimize application performance and scalability.
8. Providing support and guidance to the end-users regarding best practices for Citrix users.
9. Keeping yourself certified and up to date with the latest Citrix technologies and features that may benefit the company.