Total 143 Junior Researcher job vacancies in Customer Service category in The United States of America

Job Responsibilities:

• Provide necessary support to the Sales Team.
• Respond to customers’ inquiries on Company products.
• Handle the processing of all orders with accuracy and timeliness.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• To undertake other responsibilities as and when assigned from time to time.

Job Requirements:

• Candidate must possess at least SPM,"O" Level.
• Proficient in Microsoft Word and Excel 
• Minimum 3years experience of working experience In the related field is required for this position.  
• Able to work independently and excellent communication skills
• Sense of responsibility to complete task given

Perks & Benefits

• Personal leave
• Personal development opportunities
• Medical

Requirements

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths, and computers
• Flexibility - night, weekend, and holiday shifts are all part of the job
• Education level - You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position

How do I deliver this? We genuinely care about people and we show this by living out our promise of True Digital Hospitality each and every day. It’s what connects every colleague in all Five Senses hospitality platform. Each Five Senses Airbnb Hotel brand delivers True Hospitality in its own way, and at the heart of IT, all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
• ResponsibilityThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Hotel Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location. Your day-to-dayBe the warm welcome that kicks off a memorable guest experience

• Acknowledge Five Senses Reward members and returning guests, in person or on the phone
• Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Requirements

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths, and computers
• Flexibility - night, weekend, and holiday shifts are all part of the job
• Education level - You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position

How do I deliver this? We genuinely care about people and we show this by living out our promise of True Digital Hospitality each and every day. It’s what connects every colleague in all Five Senses hospitality platform. Each Five Senses Airbnb Hotel brand delivers True Hospitality in its own way, and at the heart of IT, all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
• ResponsibilityThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Hotel Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location. Your day-to-dayBe the warm welcome that kicks off a memorable guest experience

• Acknowledge Five Senses Reward members and returning guests, in person or on the phone
• Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Recruitment 24/7 has a vacancy for a Junior Receptionist in our office based in Newtown in Ipswich. (Please note that junior wages apply)
This position is an ongoing role working the hours of 8:24 am - 4:30 pm Monday to Friday with the view that after a successful qualifying period you may be offered a permanent position.
No prior experience is required as we are prepared to put the training into our new employee.
It is essential that the successful applicant uphold a bright and bubbly disposition and a positive outlook to learning new skills.
To be considered for this position you must:

Have a strong work ethic and time management skills.
Be computer literate (with the attitude to learn the operation of our recruitment software)
Be well presented. Possess a confident and pleasant phone manner.
Have a pro-active and professional approach to your work. Be motivated, keen, and enthusiastic! Duties include once trained to do so:
Answering calls and handling queries
Scanning of documentation
Filing
Data entry
Archiving
Updating websites and social media
Printing and collating paperwork

This position presents an excellent opportunity to secure a position within a reputable Ipswich-based Recruitment Agency.
A career awaits for the right person that could lead you to working your way up the ranks in years to come!
If you are interested and would like to apply please email your resume to applications@recruitment247.com.au Alternatively please feel free to come to our office at 53 Brisbane Road, Newtown (Ipswich), QLD 4305 to apply in person. We look forward to receiving your application. Please click here to apply.

* experience in the semiconductor industry an advantage

* 2-3 years experience

* willing to learn and multitask

* conduct preventive maintenance

* conduct troubleshooting, repair and testing

* ad hoc duties as assigned by the technical manager

* fresh graduates who are willing to learn are also welcome

* 5day work week (Mondays-Fridays)

* higher compensation offered for more experienced applicants

Recruitment 24/7 has a vacancy for a Junior Receptionist in our office based in Newtown in Ipswich. (Please note that junior wages apply)
This position is an ongoing role working the hours of 8:24 am - 4:30 pm Monday to Friday with the view that after a successful qualifying period you may be offered a permanent position.
No prior experience is required as we are prepared to put the training into our new employee.
It is essential that the successful applicant uphold a bright and bubbly disposition and a positive outlook to learning new skills.
To be considered for this position you must:

Have a strong work ethic and time management skills.
Be computer literate (with the attitude to learn the operation of our recruitment software)
Be well presented. Possess a confident and pleasant phone manner.
Have a pro-active and professional approach to your work. Be motivated, keen, and enthusiastic! Duties include once trained to do so:
Answering calls and handling queries
Scanning of documentation
Filing
Data entry
Archiving
Updating websites and social media
Printing and collating paperwork

This position presents an excellent opportunity to secure a position within a reputable Ipswich-based Recruitment Agency.
A career awaits for the right person that could lead you to working your way up the ranks in years to come!
If you are interested and would like to apply please email your resume to applications@recruitment247.com.au Alternatively please feel free to come to our office at 53 Brisbane Road, Newtown (Ipswich), QLD 4305 to apply in person. We look forward to receiving your application. Please click here to apply.

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Readressing the issue towards L3 application or infrastructure teams.
• Supervise and monitor daily and monthly jobs.
• Handle user request by working closely with project, infrastructure and production teams.
• Process and issue daily, weekly and monthly reporting on data and tickets.
• Able to work in shifting schedules (ASIA and EMEA).

Job Qualification

Education Bachelor or better – Computer Science or related field, work experience in the industry certification will be an advantage.

This position requires a minimum of 1+ years of experience in supporting or developing application.

Mandatory:

• Possesses strong analytical, logical and problem solving skills.
• Technical background (basic/intermediate knowledge of databases, application servers and programming languages).
• Excellent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
• Possesses strong written and verbal communication skills in English.
• Strong perseverance, diligence towards attaining goals and effective time management.
• Self-motivated, flexible and an excellent team player.
• Understanding and respect of cultural diversity.
• Ability to multi-task and work independently with minimal supervision.
• Understand concepts of IT Production environment and deployment process.

Nice to Have

• Experience working in the financial industry or a similarly regulated environment.
• Knowledge around software development, cybersecurity, application support is a plus.
• Programing or scripting skills for automation purpose.

Other Professional Skills and Mind-set

• Strong communication (written, and verbal) in English is a must.
• Proactive style of working, organizational skills.
• Strong analytical and problem solving skills.
• Ability to multi-task and work independently with minimal supervision.
• Team player mindset.
• Understanding and respect of cultural diversity.

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Qualifications and Profile

Education A bachelor's degree or higher in computer science or a related field, combined with industry experience, will be advantageous.

This position requires a minimum of 1+ years of experience in supporting or developing application.

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Possesses strong written and verbal communication skills in English.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Knowledge around software development, cybersecurity, application support is a plus.

- Programing or scripting skills for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

We are currently seeking a self-motivated, dynamic and committed LTS（LifeTime Service) Junior Manager to join our WASIA Team based in Singapore with direct reporting to our local Head of LTS. This owner of this position has the opportunity to develop to become Head of LTS, when the present holder of the position is retiring next year March.

JOB Summary

This position of LTS Junior Manager needs to manage the assigned WASIA LTS-related activities and coordinate the support of our customers with the field service technicians based locally first for the solid wood range and then take over after comprehensive training the whole range of products under the Weinig groups for the SEA region.

We are looking for a young, fast learning person with professional working style who directs and oversees the assigned part of the LTS Department to achieve high performance and ensure excellence in support and service to customers in the Southeast Asian Market.

This role is offering to an enthusiastic, customer-oriented person, who should be strong with remote communication about technical topics, the great opportunity to grow in a senior manager who leads, guides, manages and directs the assigned team members to complete machine installations, commissioning, debugging and after service jobs.

A detail-oriented leader with strong analytical and problem-solving skills, creativity and a solution-focused "can-do" attitude; and a team player who can fully support the team in archiving the targets of company will find a great base to develop even further in an international set up in a growing industry with good development opportunities.

Essential Functions

• Managing the assigned tasks and contributing to achieving company goals related to aftersales, service and customers satisfaction.
• Assisting the management in conducting and refining the budgeting and forecasting process.
• Collaborating with other departments in a professional manner in an active and constructive way.
• Engaging in controlling, optimizing and achieving financial KPI for assigned LTS function (incl. Debt, Inventory, sales, cost).
• Managing the assigned service team in Singapore and other Southeast Asian Regions, regional service schedules, and the business objectives of local service organizations, working closely with them to schedule and coordinate their work assignments and resolve scheduling conflicts.
• Developing and strengthening the relationships with customers, managing and defining the related workflow throughout the team to get things done
• Engaging with your team members to promote effective and ongoing communication before, during and after assignments.
• Oversighting of the day-to-day operations of the LTS Customer Service team and implementing spare parts sales and service workflow with maximum performance.
• Establishing and maintaining customer service standards and supporting the service team in their daily business.
• Developing standards and procedures for interacting with customers to ensure maximum customer satisfaction with company services.
• Monitoring the performance of LTS employees and initiating corrective actions to resolve employeeperformance issues and to realize their full potential through coaching, training, motivation and disciplinary action.
• Liaising with Sales Team to enhance overall company KPI in the most possible way.
• Providing periodic reports to the management on work activities/progress, as well as suggestions on improving customer relationship.
• Managing spare parts supply change and warehouse affairs.
• Negotiating contracts for LTS contracts and orders, including field service, repairs and modifications, and spare parts.
• Preparing quotations for customers, reviewing customer purchase orders and terms and conditions, and processing orders for spare parts, repair, and field service. Also releasing repair orders to the production schedule.
• Coordinating local LTS IT in collaboration with other departments.
• Ensuring compliance with all general and company policies when carrying out job duties.
• Other company tasks assigned by Managing Director & Head of LTS.

Key Competencies

• Knowledge of mechanical and electrical engineering as well as specialized knowledge of automation related to woodworking machines.
• Communication skills - Provide customers with detailed documentation, analysis, specifications, quotations and suggestions on technical issues and troubleshooting in a clear, accurate and informative manner.
• Analytical skills: identify complex customer complaints/issues and review related information to develop and evaluate alternatives; consider the relative costs and benefits of alternatives to achieve optimal performance.
• Organizational skills: manage and complete multiple tasks on time; also plan, prioritize and organize work to achieve goals and objectives, and perform excellent follow-up work and respond to customer inquiries and requests in a timely manner.
• Interpersonal skills: establish constructive and cooperative working relationships with multiple customers and Group factories to effectively achieve goals and objectives.
• Computer skills: high level of proficiency in Microsoft Office software, especially Word, Excel, Outlook, TEAMS etc.;
• Ability to take on responsibilities and challenges, self-motivated, persistent, hands-on, results-oriented, with a strong sense of urgency, very detail-oriented, and the ability to take initiative and accomplish goals.
• Ability to demonstrate a high degree of professionalism, maturity, customer service awareness, and good judgment.
• Outstanding leadership: perform successfully to guide and motivate team to achieve company goals together.

Education and Experience

If you are someone with strong leadership, influencing, communication and interpersonal skills, with a demonstrated ability to listen to the voice of customers to create meaningful transformational change, please consider joining us if you can fulfill most of the following qualifications:

• Bachelor’s degree in mechanical/electrical or similar discipline.
• 10+ years of experience in the service field as service engineer or on-site engineer, etc.
• 5+ years of first experience of service management, team leadership and customer service.
• Outstanding communication skills on technical issues and troubleshooting.
• Familiar with Customer Relationship Management (CRM) & ERP software applications.
• Experienced in Microsoft Office Word/Excel/PPT software etc.
• Skillful with CNC/PLC knowledge preferred.
• High EQ who can lead a multinational team.
• Excellent English and fluent spoken Mandarin, another SEA language will be a plus.
• Excellent collaboration and communication with other departments and Group factories.
• Professional, highly organized work style, good time management and attention to detail.

Equal Opportunity Employer/Veterans/Disabled

WASIA is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are interested and looking to take on the challenge in your next career and develop your skills in the growing WASIA market together with the team of Weinig professionals, we would love to hear from you!

May you please send your letter of application with your Resume to info-asia@weinig.com or Junxiao.chu@weinig.com

MICHAEL WEINIG ASIA PTE LTD

11 Tampines Street 92, Tampines Biz Hub #04-08, Singapore 528872

Telephone (65) 6758 5178 E-Mail info-asia@weinig.com Internet www.weinigasia.com

Registered in Singapore #198501593M

Managing Director: Mr. Frank Ralf Muller

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Customer Service Excellence and Conflict Resolution

• Greet arriving tenants and guests warmly and professionally, establishing a welcoming atmosphere and initiating a positive and personalized experience from the outset.
• Manage inquiries, both over the phone and in-person, with poise and efficiency, demonstrating outstanding customer service skills and leaving a lasting positive impression.
• Respond promptly and effectively to tenant and guest requests, delivering service excellence and exceeding expectations at every opportunity.
• Handle complaints and suggestions from tenants and guests diplomatically and courteously, transforming challenges into opportunities to enhance the overall customer experience.
• Provide event support, ensuring seamless coordination and execution of events to enhance tenant and guest satisfaction, contributing to the overall success while consistently following and adhering to protocols and SOPs.

Dynamic Service Enhancement and Adaption

• Assist in property business administration with meticulous attention to detail and refined organizational skills, striving to enhance operational efficiency and customer satisfaction through adaptable and dynamic service delivery.
• Develop a comprehensive understanding of available services and facilities, offering helpful advice to effectively address the diverse needs of tenants, visitors, and clients within a constantly evolving environment.
• Embrace additional responsibilities as assigned, demonstrating flexibility and a proactive approach to continually enhancing our service standards while adhering to SOPs and protocols. This includes willingly undertaking various duties as required to maintain seamless operations and uphold customer satisfaction.

Security and Safety Enforcement

• Diligently enforce security plans, protocols, access control plans, and SOPs, embodying a steadfast commitment to safety and order.
• Conduct vigilant security rounding, surveillance, and monitor CCTV systems with a keen eye for potential risks, all while maintaining a welcoming atmosphere.
• Verify and ensure the authorization of all personnel present on the premises, contributing to a secure and customer-centric environment.

Incident Management

• Manage and promptly report incidents through designated communication channels, demonstrating resilience and composure in crisis situations, and prioritizing the well-being and comfort of occupants while strictly following established SOPs and protocols.
• Report breakdowns of facilities or machinery promptly to the relevant teams, ensuring the highest standards of service and functionality.
• Collaborate in fire safety management during drills and incidents, ensuring the safety and satisfaction of our stakeholders.

Requirements:

• Able to commit to Shift Work
• At least 1 year experience in customer service / front desk / concierge.
• Proficient with Administrative software (Eg. Microsoft Office)
• Proven experience in security management or a related field.
• Exceptional communication and interpersonal skills.
• Proficiency in security protocols and access control systems.
• Ability to manage incidents and emergencies effectively.
• Customer service orientation coupled with a polished and professional demeanour.
• Basic understanding of property management and administration.
• Keen attention to detail and adept problem-solving skills.
• Bonus if possess a Class 3 Driving License.

Employee Benefits:

• Uniforms provided
• Additional leaves entitlement
• Performance-based bonuses
• Health and medical insurance coverage

PlayFACTO @ Bukit Timah located at King's Arcade is looking for experienced and passionate Student Care Teachers to join our team! Positions are available immediatly for the right candidates.

PlayFACTO School is the leading student care provider in positive holistic education and after school care for students of P1-P6. As a Student Care Teacher with PlayFACTO, you will help develop student’s hearts and minds using our unique positive education framework, daily enrichment programmes, and guided assistance of each student's Primary homework assignments.

If you are a passionate educator looking for a fun and engaging environment where you can help your Primary students develop high calibre character and educational foundations for their future, we'd like to hear from you!

Come JOIN US and make difference in student’s lives at PlayFACTO @ Bukit Timah!

About the Company CV maintains a loyal and growing customer base which is made possible by our exceptional teams and our drive to create outstanding businesses that we are proud of. Our customer driven culture is what sets us apart from our competition and we strive to ensure we understand our clients and deliver on their business needs. With over 750 committed team members across six locations, CV prides itself on having the best people in the game, backed by an unwavering commitment to make sure our team has the support they need to be the best they can be. The CV team is united by our five core values: safety, integrity, teamwork, accountability and wellbeing. Our people and the culture we have created are ultimately what makes CV a great place to work. A friendly atmosphere, a commitment to keeping you informed and regular team events are just a few of the things you…

Click here to view more detail / apply for Junior Reception Trainee

To be responsible to the Group 9 Service Managers for the delivery and support the following Group functions:
• Support the Service Managers and clinical service lines on a day-to-day basis.
• Managing and co-ordinating the medical workforce within the Group 9 specialties
• Work alongside the medical staffing team to ensure all level of medical rotas meet service need
• To develop, implement and maintain robust systems and processes for managing the medical workforce within Group 9
• Managing the review and approval of timesheets and extra duty claims
• To work with finance and human resources to regularly reconcile actual to planned expenditure and to ensure accurate payment of medical staff.
• Development and maintenance of action logs for executive service line reviews and service line business meetings
• To be responsible for the day to day co-ordination of the Theatre schedule within the group specialties
• To maintain service delivery timetables to ensure all clinical requirements can be met

Please see the attached job description and person specification.







Bedfordshire Hospitals NHS Foundation Trust provides hospital services to a growing population of around 700,000 people living across Bedfordshire and the surrounding areas across two busy hospital sites in Bedford and Luton. Both hospital sites offer key services such as A&E, Obstetrics-led Maternity and Paediatrics.

You will be joining a friendly, high performing Trust committed to ensuring the health and wellbeing of staff. As one of the largest NHS Trusts in our region you will have access to a programme of high quality training and development to help you grow your career.

We have state-of-the art facilities placing us at the heart of cutting edge health care. The Trust continues to be committed to delivering the best patient care using the best clinical knowledge and technology available.



Please note that vacancies may close prior to the advertised closing date when sufficient number of applications have been received. Please ensure that you make your application as soon as possible.

All new staff will be subject to a probationary period covering their first six months in post. Travel between hospital sites may be required.

Please review all documents attached to this advert to ensure you familiarize yourself with all requirements of the job.

Service management support

Support the Group service managers in managing various sections of service including arrangement of outpatient clinics and theatre lists.

Problem-solve all day-to-day management issues organising and reallocating work where situations change due to variations to the workload and staffing availability.

Ensure effective processes and procedures are in place to monitor and track performance against agreed targets within the service.

Exercise delegated authority on behalf of the service managers to resolve day-to-day management issues within the services.

Support the analysis of data so clinicians and service management colleagues have access to timely and accurate information on key performance indicators.

To produce and publish the theatre schedule six weeks in advance taking into consideration consultant leave, annualisation commitments and waiting list demand.

Assisting the Service Managers, Waiting List Team and Theatres team in ensuring that all available theatre capacity is utilised effectively.

To prepare for and attend the weekly Theatre Utilisation meeting, record actions agreed at these meetings and track progress, liaising with staff as necessary to ensure actions are being carried out within agreed timeframes.

Liaising with relevant teams to create additional capacity to manage clinical workload, e.g. Obs and Gynae operating time.

Monitor clinic utilisation and work with service manager and outpatient teams to ensure capacity is meeting demand.

Support service managers in the review of patient waiting lists to meet internal reporting requirements.

Plan and organise the medical secretary service within the Group, setting the goals of the secretarial service in order to fit in with the demands of the consultants’ timetables and act as a first point of contact for day to day issues, including annual leave requests.

To provide service performance monitoring information in response to requests from

Clinicians and Managers for both regular and ad-hoc reports, utilising the tools in use for analysis and presentation.

To support the service managers in the production of documents required for internal reporting forums, to attend such forums and develop and maintain action logs on behalf of the service.

To support the provision of reports to both Group 9 and Trust meetings/ Executive boards as required.

Ensure the maintenance of accurate logs of activities undertaken by medical staff attracting additional pay elements.

Human Resources, vacancy control and staffing management

Develop rotas in conjunction with Group Service Managers and maintain leave trackers to ensure up-to-date records are held in a central area to be accessible to all staff that require the information.

Ensure early escalation of potential significant staff shortages to the relevant Surgical

Service Manager and to jointly develop appropriate action plans to rectify problems, including proposing changes in processes and procedures.

Ensure that all leave and sickness is appropriately recorded and applied for according to due process. Monitor allocations and provide forward notice to staff with regards to managing their leave entitlement.

Carry out return to work interviews for straightforward absences, and support clinical supervisors by providing information and case tracking for more complex absences.

To develop new and maintain existing processes for medical staffing within the

Group, including leave requests and locum claims, ensuring they are tailored to specific needs.

To highlight and escalate where due process is not followed and to gain authorisation for exceptions from either the respective/ appropriate Service or General Manager.

To ensure the careful control and management of expenditure on agency medical staff in the Group, by assisting the Medical Workforce recruitment officer in the timely recruitment to vacancies and careful management of agency staff to minimise the hours utilised.

To work alongside the Service Managers to ensure rota gaps are identified and filled in a timely manner to support theatre utilisation and acute rotas.

Be responsible for the reporting of the expenditure on agency medical staff, ensuring with Group Service Managers, that this is within budget and that use of internal locums and bank are maximised to cover gaps wherever possible.



Application of knowledge

At all times the post holder should use their judgement, knowledge and experience to assess, plan, evaluate and monitor the appropriate interventions

Demonstrate proficiency in the use of a variety of software including Microsoft Office

(Word, Excel, Access).

To demonstrate a wide knowledge base and be proficient in the use of clinical and non-clinical systems used across the Trust, including Health Roster, iPM, ICE, Evolve/Viper, Extramed and MediViewer

To attend training and development activities to maximise skills, expertise and learning.

Undertake to attend relevant training courses, internal and external and participate in the Personal Development Plan (PDP).

Keep abreast of new information and developments published both locally and nationally regarding medical workforce planning and reporting requirements. To update relevant policies and procedures to reflect this and to ensure it is communicated effectively to relevant staff groups.

Gain an extensive knowledge of the Group; its structure, teams and working processes and to use this knowledge to apply their skills.

Communication

Effectively communicate with a multi-disciplinary group of people, demonstrating interpersonal skills when dealing with all levels of staff across the Trust, using persuasion, tact and reassurance where necessary.

Liaise with other departments and members of the Trust to ensure the smooth running of the Group office and to assisting the functioning of the team.

Influence, motivate and involve individuals and teams within the service to achieve necessary performance targets.



Deal with telephone calls related to the Group, ensuring that colleagues and patients are communicated with in a sensitive and effective manner and problems are dealt with promptly and efficiently.

Handle confidential patient information and material in a sensitive and discrete fashion, in compliance with Trust policy and procedure.

Participate in creating an environment conducive to the acquisition of further knowledge and skills.

Working closely with all members of Group adopting a visible approach to the role.

Attendance at appropriate clinical and senior team meetings is expected.

Any other duties

To provide support and cross-cover for other members of the Group management team.



Undertake any other duties relevant to the purpose of the post.


This advert closes on Saturday 4 May 2024

What the role is

The research function advances thinking in service, operations and enforcement management for the Singapore public sector. As a researcher, you will design, plan and conduct research. You will also communicate the research insights to support the learning and development of public sector service practitioners and leaders, and help them develop and implement strategies to deliver excellent service, operations and enforcement.

Job Responsibilities

• Proposing research topics, designs and plans in Service, Operations and Enforcement Management, especially to develop citizens’ insights.
• Conducting research on key emerging trends in Service, Operations and Enforcement Management, and drawing insights that are contextualised for the Singapore public sector.
• Uncovering citizens’ insights for Service, Operations and Enforcement Management using appropriate research methods, including but not limited to surveys, ethnographic interviews, intercept interviews, focus group discussions, contextual inquiries, observations, etc.
• Managing WOG quantitative research, which includes designing the study, procuring of research partners, managing vendors and stakeholders, and sharing of results with agencies, PSD, and ServiceSG.
• Translating research insights into learning products such as articles, videos, infographics, toolkits, scenarios, games, simulations, case studies and papers on the topic of Service, Operations and Enforcement Management to meet learning needs both within and beyond the classroom.
• Convening and facilitating communities (both online and face-to-face) to share best practices, and pertinent issues and challenges for the public sector Service, Operations and Enforcement Management communities.
• Designing and facilitating discussions on Service, Operations and Enforcement Management.
• Designing and implementing learning interventions for practitioners and leaders, such as:.Organising roundtables, seminars and lectures helmed by practice leaders and academics to raise awareness of current and emerging Service, Operations and Enforcement Management issues.
  Providing advisory and consultancy services to public sector agencies, and managing multi-disciplinary projects.
  

Job Requirements

• We are looking for someone who can value-add by bringing in inquisitive and analytical perspectives, and has a flair for communicating research in ways that facilitate the learning of the diverse Service, Operations and Enforcement Management community.
• Possesses strong analytical skills
• Possesses strong written and oral communication skills to put across research in a way that engages our stakeholders
• Is able to engage and manage stakeholders at various levels.
• Is able to work both independently and in a team.
• Is self-motivated, innovative, enterprising and adaptable
• Has an interest in Service, Operations and Enforcement Management
• 2 to 3 years of experience in customer insights /market research/ consulting will be a plus

Only shortlisted candidate will be notified.

To apply, please visit to www.gmprecruit.com and search for Job Reference: 23921

GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766

A small IT company located on the North Shore is seeking an enthusiastic person who has a passion for IT.

We provide all aspects of IT services to our varied client base. Flexibility in daily routine, job locations and some minor travel will be required. Our company has a healthy and vibrant company culture with a fun work environment, clear objectives and real ownership.

The Company

This is a small niche company that provides complete IT solutions too small to medium sized businesses.

Providing these clients with an entire IT department or those with existing department’s access to sophisticated projects and infrastructure.

This model also provides enterprise grade services and infrastructure to smaller corporations that would not otherwise have a budget or expertise to access.

Services and Divisions Include:

IT Management and Consulting
Managed Services
Cloud services either through its own private cloud or Azure
Internet services via its own ISP
Phone/PBX services through its own network and cloud
Hardware and Software sales

The Individual

A high level of IT skills is not a requirement for this role, however a basic understanding of IT systems and a passion for technology and how it adopts to best business practices is required.

A propensity in problem solving and logical thought.

Have good communication skills.