Total 1,070 Junior Research Analyst job vacancies in Customer Service category in The United States of America

Job Responsibilities:

• Provide necessary support to the Sales Team.
• Respond to customers’ inquiries on Company products.
• Handle the processing of all orders with accuracy and timeliness.
• Collaborating with other departments to ensure sales, marketing, queries, and deliveries are handled efficiently.
• To undertake other responsibilities as and when assigned from time to time.

Job Requirements:

• Candidate must possess at least SPM,"O" Level.
• Proficient in Microsoft Word and Excel 
• Minimum 3years experience of working experience In the related field is required for this position.  
• Able to work independently and excellent communication skills
• Sense of responsibility to complete task given

Perks & Benefits

• Personal leave
• Personal development opportunities
• Medical

Job Responsibilities 

• Investigate and analyze various risk behaviors such as fraud, phishing, account theft, etc., and make correct handling to reduce user losses and improve user satisfaction.
• Continuously monitor user behavior, write investigation reports on identified risk control cases and analyze risk data.
• Continuously identify risk cases, maintain case database and summarize behavioral characteristics through risk management and real-time monitoring.
• Timely discover data anomalies and synchronize relevant departments to avoid losses.
• Experience in anti-fraud/AML related positions is preferred, experience in data analysis is a plus. 
  
  Job Requirements
• Bachelor's degree or above.
• More than 1-year experience in risk investigation and analysis.
• Fluent in spoken and written Mandarin Chinese
• Experience in anti-fraud, anti-money laundering, transaction monitoring, case handling functions in payment institutions, exchanges, banks, and related industries is preferred.
• Strong language communication skills and good written expression skills
• Good at teamwork and cross-departmental collaboration
• Have strong logical thinking ability and data analysis ability, disassemble and analyze data.
• Night shifts are required.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Medical insurance
• Personal leave
• Personal development opportunities

Requirements

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths, and computers
• Flexibility - night, weekend, and holiday shifts are all part of the job
• Education level - You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position

How do I deliver this? We genuinely care about people and we show this by living out our promise of True Digital Hospitality each and every day. It’s what connects every colleague in all Five Senses hospitality platform. Each Five Senses Airbnb Hotel brand delivers True Hospitality in its own way, and at the heart of IT, all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
• ResponsibilityThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Hotel Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location. Your day-to-dayBe the warm welcome that kicks off a memorable guest experience

• Acknowledge Five Senses Reward members and returning guests, in person or on the phone
• Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Requirements

• Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to.
• Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
• Fluency in the local language - extra language skills would be great, but not essential
• Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths, and computers
• Flexibility - night, weekend, and holiday shifts are all part of the job
• Education level - You’ll have a high school diploma or qualification. A college or university degree would be a bonus, but not essential
• Experience - ideally you’ll have spent at least one year in a front desk or guest service position

How do I deliver this? We genuinely care about people and we show this by living out our promise of True Digital Hospitality each and every day. It’s what connects every colleague in all Five Senses hospitality platform. Each Five Senses Airbnb Hotel brand delivers True Hospitality in its own way, and at the heart of IT, all are specific, core service skills.

• True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests
• True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
• True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
• True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner
• ResponsibilityThe moment a guest steps into one of our hotels, they walk into a genuinely memorable experience.

As a Hotel Receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights, and anticipate every detail of a friction-free experience. You’ll also create a warm atmosphere that makes our guests feel at home in any location. Your day-to-dayBe the warm welcome that kicks off a memorable guest experience

• Acknowledge Five Senses Reward members and returning guests, in person or on the phone
• Take and manage guest bookings, and up-selling opportunities and tell them about ways to improve their stay
• Handle cash and credit transactions
• Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control and release safety deposit boxes
• Stay one step ahead of guests’ needs – record and act on their preferences, and handle their messages, requests, questions, and concerns
• Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
• Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
• Take pride in your appearance and place as a brand ambassador
• Always know what events and activities are on the day’s schedule
• Jump into other ad-hoc duties when your colleagues need your help.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

工作職責

• 調查分析詐欺、釣魚、帳戶被竊等各類風險行為，並做出正確處理，減少用戶損失，提高用戶滿意度。
• 持續監控使用者行為，對發現的風控案例撰寫調查報告並分析風險資料。
• 透過風險管理和即時監控，持續識別風險案例，維護案例資料庫並總結行為特徵。
• 及時發現數據異常並同步相關部門，避免損失。
• 有反詐欺/反洗錢相關職位經驗者優先，有數據分析經驗者優先。
  
  工作要求
• 本科及以上學歷。
• 1年以上風險調查分析經驗。
• 中文國語口語和書寫流利
• 有支付機構、交易所、銀行及相關產業反詐欺、反洗錢、交易監控、案件處理職能經驗者優先。
• 較強的語言溝通能力及良好的書面表達能力
• 善於團隊合作與跨部門協作
• 具備較強的邏輯思考能力和資料分析能力，對資料進行拆解分析。
• 需要夜班。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 醫療保險
• 事假
• 個人發展機會

The Opportunity

• Adecco is partnering with one of the most well-established and respected financial institution with a strong track record of success.
• They have a culture of innovation and continuous improvement, constantly looking for ways to improve their services and offerings.

Job Responsibilities

• Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.
• Communication with end-users via phone, chat, email, and/or a support ticketing.
• Analyze and manage incidents/problems/requests coming from users.
• Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.
• Readressing the issue towards L3 application or infrastructure teams.
• Supervise and monitor daily and monthly jobs.
• Handle user request by working closely with project, infrastructure and production teams.
• Process and issue daily, weekly and monthly reporting on data and tickets.
• Able to work in shifting schedules (ASIA and EMEA).

Job Qualification

Education Bachelor or better – Computer Science or related field, work experience in the industry certification will be an advantage.

This position requires a minimum of 1+ years of experience in supporting or developing application.

Mandatory:

• Possesses strong analytical, logical and problem solving skills.
• Technical background (basic/intermediate knowledge of databases, application servers and programming languages).
• Excellent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.
• Possesses strong written and verbal communication skills in English.
• Strong perseverance, diligence towards attaining goals and effective time management.
• Self-motivated, flexible and an excellent team player.
• Understanding and respect of cultural diversity.
• Ability to multi-task and work independently with minimal supervision.
• Understand concepts of IT Production environment and deployment process.

Nice to Have

• Experience working in the financial industry or a similarly regulated environment.
• Knowledge around software development, cybersecurity, application support is a plus.
• Programing or scripting skills for automation purpose.

Other Professional Skills and Mind-set

• Strong communication (written, and verbal) in English is a must.
• Proactive style of working, organizational skills.
• Strong analytical and problem solving skills.
• Ability to multi-task and work independently with minimal supervision.
• Team player mindset.
• Understanding and respect of cultural diversity.

Next Step

Click “apply” or send resume to: Tamanna Bilandi tamanna.bilandi@adecco.com

EA Licence No.91C2918 | Personnel Registration No. R2096241

Qualifications and Profile

Education A bachelor's degree or higher in computer science or a related field, combined with industry experience, will be advantageous.

This position requires a minimum of 1+ years of experience in supporting or developing application.

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background (basic/intermediate knowledge of databases, application servers and programming languages)

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Possesses strong written and verbal communication skills in English.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Knowledge around software development, cybersecurity, application support is a plus.

- Programing or scripting skills for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Recruitment 24/7 has a vacancy for a Junior Receptionist in our office based in Newtown in Ipswich. (Please note that junior wages apply)
This position is an ongoing role working the hours of 8:24 am - 4:30 pm Monday to Friday with the view that after a successful qualifying period you may be offered a permanent position.
No prior experience is required as we are prepared to put the training into our new employee.
It is essential that the successful applicant uphold a bright and bubbly disposition and a positive outlook to learning new skills.
To be considered for this position you must:

Have a strong work ethic and time management skills.
Be computer literate (with the attitude to learn the operation of our recruitment software)
Be well presented. Possess a confident and pleasant phone manner.
Have a pro-active and professional approach to your work. Be motivated, keen, and enthusiastic! Duties include once trained to do so:
Answering calls and handling queries
Scanning of documentation
Filing
Data entry
Archiving
Updating websites and social media
Printing and collating paperwork

This position presents an excellent opportunity to secure a position within a reputable Ipswich-based Recruitment Agency.
A career awaits for the right person that could lead you to working your way up the ranks in years to come!
If you are interested and would like to apply please email your resume to applications@recruitment247.com.au Alternatively please feel free to come to our office at 53 Brisbane Road, Newtown (Ipswich), QLD 4305 to apply in person. We look forward to receiving your application. Please click here to apply.

* experience in the semiconductor industry an advantage

* 2-3 years experience

* willing to learn and multitask

* conduct preventive maintenance

* conduct troubleshooting, repair and testing

* ad hoc duties as assigned by the technical manager

* fresh graduates who are willing to learn are also welcome

* 5day work week (Mondays-Fridays)

* higher compensation offered for more experienced applicants

Recruitment 24/7 has a vacancy for a Junior Receptionist in our office based in Newtown in Ipswich. (Please note that junior wages apply)
This position is an ongoing role working the hours of 8:24 am - 4:30 pm Monday to Friday with the view that after a successful qualifying period you may be offered a permanent position.
No prior experience is required as we are prepared to put the training into our new employee.
It is essential that the successful applicant uphold a bright and bubbly disposition and a positive outlook to learning new skills.
To be considered for this position you must:

Have a strong work ethic and time management skills.
Be computer literate (with the attitude to learn the operation of our recruitment software)
Be well presented. Possess a confident and pleasant phone manner.
Have a pro-active and professional approach to your work. Be motivated, keen, and enthusiastic! Duties include once trained to do so:
Answering calls and handling queries
Scanning of documentation
Filing
Data entry
Archiving
Updating websites and social media
Printing and collating paperwork

This position presents an excellent opportunity to secure a position within a reputable Ipswich-based Recruitment Agency.
A career awaits for the right person that could lead you to working your way up the ranks in years to come!
If you are interested and would like to apply please email your resume to applications@recruitment247.com.au Alternatively please feel free to come to our office at 53 Brisbane Road, Newtown (Ipswich), QLD 4305 to apply in person. We look forward to receiving your application. Please click here to apply.

We are currently seeking a self-motivated, dynamic and committed LTS（LifeTime Service) Junior Manager to join our WASIA Team based in Singapore with direct reporting to our local Head of LTS. This owner of this position has the opportunity to develop to become Head of LTS, when the present holder of the position is retiring next year March.

JOB Summary

This position of LTS Junior Manager needs to manage the assigned WASIA LTS-related activities and coordinate the support of our customers with the field service technicians based locally first for the solid wood range and then take over after comprehensive training the whole range of products under the Weinig groups for the SEA region.

We are looking for a young, fast learning person with professional working style who directs and oversees the assigned part of the LTS Department to achieve high performance and ensure excellence in support and service to customers in the Southeast Asian Market.

This role is offering to an enthusiastic, customer-oriented person, who should be strong with remote communication about technical topics, the great opportunity to grow in a senior manager who leads, guides, manages and directs the assigned team members to complete machine installations, commissioning, debugging and after service jobs.

A detail-oriented leader with strong analytical and problem-solving skills, creativity and a solution-focused "can-do" attitude; and a team player who can fully support the team in archiving the targets of company will find a great base to develop even further in an international set up in a growing industry with good development opportunities.

Essential Functions

• Managing the assigned tasks and contributing to achieving company goals related to aftersales, service and customers satisfaction.
• Assisting the management in conducting and refining the budgeting and forecasting process.
• Collaborating with other departments in a professional manner in an active and constructive way.
• Engaging in controlling, optimizing and achieving financial KPI for assigned LTS function (incl. Debt, Inventory, sales, cost).
• Managing the assigned service team in Singapore and other Southeast Asian Regions, regional service schedules, and the business objectives of local service organizations, working closely with them to schedule and coordinate their work assignments and resolve scheduling conflicts.
• Developing and strengthening the relationships with customers, managing and defining the related workflow throughout the team to get things done
• Engaging with your team members to promote effective and ongoing communication before, during and after assignments.
• Oversighting of the day-to-day operations of the LTS Customer Service team and implementing spare parts sales and service workflow with maximum performance.
• Establishing and maintaining customer service standards and supporting the service team in their daily business.
• Developing standards and procedures for interacting with customers to ensure maximum customer satisfaction with company services.
• Monitoring the performance of LTS employees and initiating corrective actions to resolve employeeperformance issues and to realize their full potential through coaching, training, motivation and disciplinary action.
• Liaising with Sales Team to enhance overall company KPI in the most possible way.
• Providing periodic reports to the management on work activities/progress, as well as suggestions on improving customer relationship.
• Managing spare parts supply change and warehouse affairs.
• Negotiating contracts for LTS contracts and orders, including field service, repairs and modifications, and spare parts.
• Preparing quotations for customers, reviewing customer purchase orders and terms and conditions, and processing orders for spare parts, repair, and field service. Also releasing repair orders to the production schedule.
• Coordinating local LTS IT in collaboration with other departments.
• Ensuring compliance with all general and company policies when carrying out job duties.
• Other company tasks assigned by Managing Director & Head of LTS.

Key Competencies

• Knowledge of mechanical and electrical engineering as well as specialized knowledge of automation related to woodworking machines.
• Communication skills - Provide customers with detailed documentation, analysis, specifications, quotations and suggestions on technical issues and troubleshooting in a clear, accurate and informative manner.
• Analytical skills: identify complex customer complaints/issues and review related information to develop and evaluate alternatives; consider the relative costs and benefits of alternatives to achieve optimal performance.
• Organizational skills: manage and complete multiple tasks on time; also plan, prioritize and organize work to achieve goals and objectives, and perform excellent follow-up work and respond to customer inquiries and requests in a timely manner.
• Interpersonal skills: establish constructive and cooperative working relationships with multiple customers and Group factories to effectively achieve goals and objectives.
• Computer skills: high level of proficiency in Microsoft Office software, especially Word, Excel, Outlook, TEAMS etc.;
• Ability to take on responsibilities and challenges, self-motivated, persistent, hands-on, results-oriented, with a strong sense of urgency, very detail-oriented, and the ability to take initiative and accomplish goals.
• Ability to demonstrate a high degree of professionalism, maturity, customer service awareness, and good judgment.
• Outstanding leadership: perform successfully to guide and motivate team to achieve company goals together.

Education and Experience

If you are someone with strong leadership, influencing, communication and interpersonal skills, with a demonstrated ability to listen to the voice of customers to create meaningful transformational change, please consider joining us if you can fulfill most of the following qualifications:

• Bachelor’s degree in mechanical/electrical or similar discipline.
• 10+ years of experience in the service field as service engineer or on-site engineer, etc.
• 5+ years of first experience of service management, team leadership and customer service.
• Outstanding communication skills on technical issues and troubleshooting.
• Familiar with Customer Relationship Management (CRM) & ERP software applications.
• Experienced in Microsoft Office Word/Excel/PPT software etc.
• Skillful with CNC/PLC knowledge preferred.
• High EQ who can lead a multinational team.
• Excellent English and fluent spoken Mandarin, another SEA language will be a plus.
• Excellent collaboration and communication with other departments and Group factories.
• Professional, highly organized work style, good time management and attention to detail.

Equal Opportunity Employer/Veterans/Disabled

WASIA is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

If you are interested and looking to take on the challenge in your next career and develop your skills in the growing WASIA market together with the team of Weinig professionals, we would love to hear from you!

May you please send your letter of application with your Resume to info-asia@weinig.com or Junxiao.chu@weinig.com

MICHAEL WEINIG ASIA PTE LTD

11 Tampines Street 92, Tampines Biz Hub #04-08, Singapore 528872

Telephone (65) 6758 5178 E-Mail info-asia@weinig.com Internet www.weinigasia.com

Registered in Singapore #198501593M

Managing Director: Mr. Frank Ralf Muller

Ideal Candidates for this role should have experience across design, implementation, maintenance, support and troubleshooting in a Windows environment. Experience in Active Directory, Network monitoring and troubleshooting, vendor management, as well as restoring data are required. Equivalent Bachelor Degree or Higher and other industry qualifications are an advantage. Your main responsibilities will be: Perform infrastructure, security, continuous integration and continuous delivery Design, deploy and maintain solutions for Cloud Migrations, Virtualisation, Networking, Servers, Storage and Backups Lead core capabilities which involves researching, analysing and evaluating infrastructure needs Manage and monitor network traffic and systems usage/capacity based on Cloud computing Prepare documentation detailing procedures and instructions for maintenance; recording diagnosis and resolution of networks issues, improvements and modifications Collaborate with key stakeholders including System Administrators, Developers, Testers, Architects and Business Analysts Providing specialist skills in supporting and troubleshooting network problems and emergencies Installing, configuring, testing, maintaining and administering new and

... Click here to view more detail / apply for Support Analyst

Ideal Candidates for this role should have experience across design, implementation, maintenance, support and troubleshooting in a Windows environment. Experience in Active Directory, Network monitoring and troubleshooting, vendor management, as well as restoring data are required. Equivalent Bachelor Degree or Higher and other industry qualifications are an advantage.

Your main responsibilities will be:
Perform infrastructure, security, continuous integration and continuous delivery
Design, deploy and maintain solutions for Cloud Migrations, Virtualisation, Networking, Servers, Storage and Backups
Lead core capabilities which involves researching, analysing and evaluating infrastructure needs
Manage and monitor network traffic and systems usage/capacity based on Cloud computing
Prepare documentation detailing procedures and instructions for maintenance; recording diagnosis and resolution of networks issues, improvements and modifications
Collaborate with key stakeholders including System Administrators, Developers, Testers, Architects and Business Analysts
Providing specialist skills in supporting and troubleshooting network problems and emergencies
Installing, configuring, testing, maintaining and administering new and upgraded networks, software database applications, servers and workstations

You will need to have:
Experience with SCCM tools, SCCM Console, Explorer ++, Quick Connect, SQL Server Manager and SharePoint.
Self-motivation, good time management skills and a positive attitude and exceptional communication and interpersonal skills.
Experience supporting Microsoft 365, Windows Server & Desktop Technologies & Cloud Environments
Experience installing, configuring, testing, maintaining and optimising networks, applications, Servers and Workstations
Experience with software deployment and debugging of windows and operations systems
Experience with Network Security analysis and design
Experience with the creation of IT documentation including Disaster Recovery planning, IT Systems guidelines and procedures

???????Salary $65K- $75K + super

Main responsibilities:

- Provide technical and functional Level 1 and Level 2 application support to a portfolio of Corporate IT and Security applications.

- Communication with end-users via phone, chat, email, and/or a support ticketing.

- Analyze and manage incidents/problems/requests coming from users.

- Collaborate with cross-functional teams to troubleshoot and resolve technical issues efficiently.

- Readressing the issue towards L3 application or infrastructure teams.

- Supervise and monitor daily and monthly jobs.

- Handle user request by working closely with project, infrastructure and production teams

- Process and issue daily, weekly and monthly reporting on data and tickets

- Able to work in shifting schedules (ASIA and EMEA)

Mandatory:

- Possesses strong analytical, logical and problem solving skills

- Technical background around industry leading DevOps tooling.

- Excelent communication skills in English, both written and verbal, with the ability to convey technical concemts to non-technical users.

- Strong perseverance, diligence towards attaining goals and effective time management

- Self-motivated, flexible and an excellent team player

- Understanding and respect of cultural diversity

- Ability to multi-task and work independently with minimal supervision

- Understand concepts of IT Production environment and deployment process/piplines.

- Good hands on experience in following technologies

• Jenkins, Maven, Nuget, SonarQube, Jira and Nexus
• Versioning control systems: Git , AzureDevOps|TFS and SVN
• SQL scripting (SQL Server or Oracle are preferred)
• JIRA platform experience

- Experience in writing Windows / Linux scripting (PowerShell, Bash, Ruby, Python, etc.)

Nice to Have

- Experience working in the financial industry or a similarly regulated environment.

- Additional certification in ITIL, sybersecurity

- Programing or scripting slikkls for automation purpose.

Other Professional Skills and Mind-set

- Strong communication (written, and verbal) in English is a must.

- Proactive style of working, organizational skills.

- Strong analytical and problem solving skills.

- Ability to multi-task and work independently with minimal supervision.

- Team player mindset.

- Understanding and respect of cultural diversity.

Overall Responsibilities:

Elevate your career as a Customer Experience and Incident Management team, playing a pivotal role in ensuring not only the utmost security and incident management but also an unparalleled standard of customer service within our distinguished work compound. This dynamic position calls for an individual with a passion for enforcing security protocols, overseeing access control systems, and, most importantly, enhancing the overall experience of our tenants and guests through a commitment to excellence in customer service.

Customer Service Excellence and Conflict Resolution

• Greet arriving tenants and guests warmly and professionally, establishing a welcoming atmosphere and initiating a positive and personalized experience from the outset.
• Manage inquiries, both over the phone and in-person, with poise and efficiency, demonstrating outstanding customer service skills and leaving a lasting positive impression.
• Respond promptly and effectively to tenant and guest requests, delivering service excellence and exceeding expectations at every opportunity.
• Handle complaints and suggestions from tenants and guests diplomatically and courteously, transforming challenges into opportunities to enhance the overall customer experience.
• Provide event support, ensuring seamless coordination and execution of events to enhance tenant and guest satisfaction, contributing to the overall success while consistently following and adhering to protocols and SOPs.

Dynamic Service Enhancement and Adaption

• Assist in property business administration with meticulous attention to detail and refined organizational skills, striving to enhance operational efficiency and customer satisfaction through adaptable and dynamic service delivery.
• Develop a comprehensive understanding of available services and facilities, offering helpful advice to effectively address the diverse needs of tenants, visitors, and clients within a constantly evolving environment.
• Embrace additional responsibilities as assigned, demonstrating flexibility and a proactive approach to continually enhancing our service standards while adhering to SOPs and protocols. This includes willingly undertaking various duties as required to maintain seamless operations and uphold customer satisfaction.

Security and Safety Enforcement

• Diligently enforce security plans, protocols, access control plans, and SOPs, embodying a steadfast commitment to safety and order.
• Conduct vigilant security rounding, surveillance, and monitor CCTV systems with a keen eye for potential risks, all while maintaining a welcoming atmosphere.
• Verify and ensure the authorization of all personnel present on the premises, contributing to a secure and customer-centric environment.

Incident Management

• Manage and promptly report incidents through designated communication channels, demonstrating resilience and composure in crisis situations, and prioritizing the well-being and comfort of occupants while strictly following established SOPs and protocols.
• Report breakdowns of facilities or machinery promptly to the relevant teams, ensuring the highest standards of service and functionality.
• Collaborate in fire safety management during drills and incidents, ensuring the safety and satisfaction of our stakeholders.

Requirements:

• Able to commit to Shift Work
• At least 1 year experience in customer service / front desk / concierge.
• Proficient with Administrative software (Eg. Microsoft Office)
• Proven experience in security management or a related field.
• Exceptional communication and interpersonal skills.
• Proficiency in security protocols and access control systems.
• Ability to manage incidents and emergencies effectively.
• Customer service orientation coupled with a polished and professional demeanour.
• Basic understanding of property management and administration.
• Keen attention to detail and adept problem-solving skills.
• Bonus if possess a Class 3 Driving License.

Employee Benefits:

• Uniforms provided
• Additional leaves entitlement
• Performance-based bonuses
• Health and medical insurance coverage