Total 914 Director/C-Level IT Support Executive job vacancies in The United States of America

Job Overview

Provide leadership for all aspects of the company’s operations with an emphasis on long-term goals, growth, profit and return on investment. 

Job Description 

• Develop high quality business strategies and plans ensuring their alignment with short-term and long-term objectives of the organisation.
• Oversee all operations and business activities to ensure they produce the desired results and are consistent with the overall strategy and mission.
• Propose high-quality investing projects for the Board’s approval to advance the business and increase profits.
• Present regular reports on the status of the company’s operations to the Board of Directors.
• Review the business operation performance, comparing them with the company’s objectives and taking appropriate measures to correct unsatisfactory performance and results.
• Set departments' high-level goals, objectives and plans, delegate effectively and closely monitor their operations.
• Conduct regular meetings to review progress, identify and resolve any issues regarding business operations.
• Enforce adherence to legal guidelines and in-house policies to maintain the company’s legality and business ethics
• Lead and motivate subordinates to advance employee engagement develop a high performing managerial team.
• Maintain a deep knowledge of the markets and industry of the company.
• Perform other related duties to benefit the mission of the organisation. 

Requirements

• Minimum Bachelor’s Degree in related field.
• Minimum five (5) years of working experience as CEO or in other senior managerial position in public listed company setting.
• Experience in developing profitable strategies.
• Strong understanding of corporate finance and performance management principles.
• Strong leadership and communication skills.

Perks & Benefits

• Nearby public transport
• Central location
• Personal development opportunities

職位概述

領導公司營運的各個方面，重點關注長期目標、成長、利潤和投資回報。

職位描述

• 制定高品質的業務策略和計劃，確保其與組織的短期和長期目標保持一致。
• 監督所有營運和業務活動，以確保它們產生預期結果並符合整體策略和使命。
• 提出優質投資項目供董事會批准，以推進業務並增加利潤。
• 定期向董事會提交有關公司營運狀況的報告。
• 審查業務營運績效，將其與公司目標進行比較，並採取適當措施糾正不滿意的績效和結果。
• 設定部門的高層目標、目標和計劃，有效授權並密切監控其運作。
• 定期召開會議，審查進度，確定並解決有關業務運營的任何問題。
• 強制遵守法律準則和內部政策，以維護公司的合法性和商業道德
• 領導和激勵下屬提高員工敬業度，培養高績效的管理團隊。
• 保持對公司市場和行業的深入了解。
• 履行其他相關職責以有利於組織的使命。

要求

• 相關領域的最低學士學位。
• 至少五 (5) 年在上市公司擔任執行長或其他高階管理職位的工作經驗。
• 制定獲利策略的經驗。
• 對公司財務和績效管理原則有深入的了解。
• 較強的領導能力和溝通能力。

津貼和福利

• 附近的公共交通
• 中心位置
• 個人發展機會

Director, Information Technology @Telco company

Responsibilities:

• Develop IT strategies in alignment with Company business objectives.

• Oversee and ensure proper and continuous support for all Operations and Business applications.

• Develop, enhance, or implement relevant IT and OT policies, procedures / processes taking reference with best industry practices.

• Develop, enhance, and operationalize the IT and OT Disaster Recovery Plan and Incident Response Plan within the Business Continuity Plan.

• Implement cyber security protection, measures, and systems to effectively protect the company against potential cyber threats or attacks.

• Implement systems to enable and facilitate efficient remote work environment for the entire Company.

• Develop the IT human resources and set suitable performance targets / objectives. Conduct appraisals to improve their performance and skill levels.

• Work with Senior Management, Board of Directors, Authorities, and vendors.

• Stay abreast of technological trends and advancements and recommend new technologies that could improve the Company's efficiency and effectiveness.

• Develop and manage the IT and OT budget, ensuring cost-effectiveness and efficiency in technology spending.

• Monitor budget expenses and opportunities for cost savings.

Requirements:

• Degree in Engineering or IT discipline with 5-8 years of working experience in relevant fields.

• Relevant IT, OT and Telco experience.

• Good experience and knowledge in the operation of Telco OSS/BSS.

• Planned and implemented Cyber Security protection measures or schemes.

• Familiar with relevant Standards, eg ITIL or eTOM.

• Program / Project management skills

• Contract negotiation skills

• Write and communicate well in English language.

• Good track record in delivering IT related project /programs of various complexities.

• Strong negotiation, influencing, communication and presentation skills

To apply:

Please email Resume in Microsoft Word format

Please state your Position/ positions applied on the “on TOP” of your resume.

Please state Available Commencement Date or notice period

Please state current and last SALARY and Expected Salary in your resume.

Please state Reasons for leaving current & previous Employment.

* Should have at least 25 years of experience in IT Business Development and Service Delivery.

* Multi-nation market exposure is an added advantage.

* Should be able to develop, coordinate and implement plans designed to increase existing business.

* Responsible for capturing the new business opportunities.

* Should be able to provide strategic direction to increase the profitability.

* He/She should focus on building and guiding relationships both internally and externally with sales & marketing and Service Delivery team.

* Should be able to manage business relationships with vendors, distributors, and customers.

* Should be a team player with good communication skills

* Have skills that are vital to success, including Service delivery, sales, communication, negotiation, marketing, data analysis and project management.

* Should help company in getting practice and quality certifications like ISO, BizSafe, DPTM and so on

Assurity Trusted Solutions (ATS) is a leading subsidiary of the Government Technology Agency (GovTech), responsible for operating the National Authentication Framework (NAF) and National Certification Authority (NCA) in Singapore. Our organization is dedicated to establishing trust in the use of digital services by providing secure and convenient identity management solutions.

We are currently seeking a highly experienced and dynamic individual to join us in the role of Director, IT Assurance. As the Director, you will play a pivotal role in our mission to enhance Singapore's competitiveness as a trusted ICT hub for citizens and businesses.

A brief summary of your job responsibility:

• Provide strategic direction, leadership, and oversight of the IT Assurance function within ATS.
• Develop and implement IT assurance strategies, policies, and procedures to ensure the effectiveness of internal controls and compliance with regulatory requirements.
• Lead and manage a team of IT audit professionals to conduct independent assessments of the design and operating effectiveness of internal controls and risk management systems.
• Deliver timely and high-quality IT assurance reports to senior management and stakeholders, highlighting key findings, risks, and recommendations for improvement.
• Collaborate with cross-functional teams, including technology, compliance, and legal departments, to drive continuous improvement in IT governance, risk management, and compliance practices.
• Stay abreast of industry trends, emerging risks, and regulatory requirements to proactively identify areas for improvement and respond effectively to changes in the IT risk landscape.
• Provide strategic advice and guidance to senior management on IT risk and assurance matters.
• Foster a culture of continuous learning and development within the IT Assurance team, promoting professional growth and expertise in IT audit and assurance.
• Build and maintain strong relationships with internal and external stakeholders, including auditors, regulators, and industry peers.

To succeed in this role, you will ideally have:

• Minimum of 15 years of experience in IT audit, IT risk management, or a related field, with at least 7 years in a leadership role.
• Professional certifications such as CISA, CISSP, or CRISC are highly desirable.
• In-depth knowledge of IT governance frameworks and standards, such as COBIT, ISO 27001, and NIST Cybersecurity Framework.
• Strong understanding of regulatory requirements related to IT risk and compliance, particularly in the financial services or government sectors.
• Proven track record in developing and implementing IT assurance strategies, policies, and procedures.
• Experience in managing and conducting IT audits, risk assessments, and control evaluations.
• Excellent leadership, communication, and stakeholder management skills.
• Strong analytical and problem-solving abilities.
• Ability to work effectively in a fast-paced and dynamic environment.
• Proactive mindset and ability to drive change and innovation.

If you are a seasoned IT Assurance professional looking for an exciting opportunity to make a significant impact, we invite you to join us at Assurity Trusted Solutions.

We offer a competitive remuneration package and opportunities for professional growth and development. Interested applicants are invited to submit their resumes to us.

Note: Only shortlisted candidates will be notified. All applications will be kept strictly confidential and used for recruitment purposes only.

By submitting your application, you agree that your personal data may be collected, used and disclosed by Assurity Trusted Solutions Pte. Ltd. (ATS), GovTech and their service providers and agents in accordance with ATS’s privacy statement which can be found at: https://www.assurity.sg/privacy.html or such other successor site.

• A wholly-owned subsidiary of GovTech.
• We promote a learning culture and encourage you to grow and learn.
• A competency framework is in place to help you grow your career with us.

• Opportunity to work on cutting edge Technologies
• Newly created role

About Our Client

My client is a leading tech company in the energy sector with a strong presence in Singapore and global markets. They have established themselves as a trusted partner, working closely with major energy giants both in Singapore and across the world. Currently, they are in an exciting phase of expansion, further strengthening their operations and capabilities in Singapore.

Job Description

As a IT Associate Director - Energy & Utilities, you will be responsible for:

• The overall accomplishment of assigned projects including Planning and scheduling project activities
• Establishing and resourcing project roles and responsibilities
• Defining tasks required for the successful delivery of project milestones. Monitoring and reporting on quality and progress
• Accountable for ensuring the overall objectives of projects on scope, budget, and timeline.
• Develops, implements, and maintains sound project management and operational practices.
• Leading the client and project team throughout the project lifecycle. Building and maintaining project team spirit and motivation.
• Setting standards and expectations of team member performance.
• Reporting on budgets and forecasting figures including revenue margins, staff utilization, and project status.

The Successful Applicant

• We are looking for candidates with a proven consulting track record of delivering value in the Energy & Utilities Sector or a related sector, who enjoy working collaboratively with clients and have a passion for developing people.
• Sector knowledge - an understanding of the current trends and issues in the Energy & Utilities sector and broader ecosystem, and their impact on organizations and society
• Excellent presentation and articulation skills - outstanding written and oral communication and interpersonal skills with the ability to communicate complex problems, quantitative analysis, and solutions in a way that can be quickly understood.
• Business relationship building - demonstrated ability to develop and maintain relationships including at senior and executive level.
• Good knowledge of best practice software development methodologies, including Agile practices
• Good knowledge and experience in relation to project management practices, tools, and methodologies
• Evaluation of alternatives and ability for decision-making. Financial familiarity with budget risk management.

What's on Offer

You will be working in a industry leading company that creates focuses on creating new possibilities and foster building great teams. To have the flexibility and opportunities to grow with the chance to create culture for the innovation of the future

Contact

Anmol Singh (Lic No: R1770409/ EA no: 18S9099)

Quote job ref

JN-042024-6392886

Phone number

+65 6533 2777

Michael Page International Pte Ltd | Registration No. 199804751N

The Director of Patient Support Services (PSS) is responsible for the overall management and performance of the hospital patient support services. You will oversee all areas, including business office, patient service centre, customer experience and medical records office. Your strategic vision, operational expertise, and commitment to customer experience will be instrumental in ensuring patients receive timely access to the services they need, while optimizing hospital capacity and revenue.

Leadership & Management

1. Provide leadership to a team of HODs and BU leads in the patient support services, including business office, patient service centre, customer experience and medical records office.
2. Develop and implement effective policies and procedures for all departments under the patient support service.

Operations

1. Oversee the patient billing and collection process, ensuring accurate and timely claim submission and revenue collection.
2. Create and implement efficient protocols for patient admission, registration, and bed assignment.
3. Develop and implement best practices for admissions, ensuring smooth transitions for patients across all service lines including management of bed capacity, effectively communicating bed availability to relevant department staff.
4. Collaborate with clinical and non-clinical departments to identify patient journey friction points.
5. Analyze data and prepare reports to provide insights to hospital leadership.

System & Technology

1. Implement and manage revenue cycle management strategies to optimize financial performance.
2. Negotiate contracts with third-party payers and manage payer relationships. Maintain clear and effective communication with hospital leadership, other departments, and external stakeholders.
3. Evaluate and implement new financial and billing software and technology solutions.
4. Ensure the continued accuracy and integrity of patient data within the admissions and business system.
5. Evaluate and implement new admissions solutions and drive paperless & cashless initiative during admission and billing at business office.

Patient Feedback and Advocacy

1. Identify trends and common themes in patient feedback to pinpoint areas for improvement.
2. Advocate for patient needs and concerns to various hospital departments and leadership.
3. Develop and implement service recovery plans to address patient complaints and dissatisfaction.
4. Oversees the development of Thomson Touch programme to ensure consistency and standards in our service delivery.

Medical Records Management

1. Management of patient health records, ensuring compliance with relevant regulations, and facilitating the efficient flow of health information within the organization
2. Oversee the implementation and maintenance of health information systems, electronic medical records (EMR), and other technologies to optimize record-keeping processes.
3. Conduct regular audits to identify and rectify any discrepancies.

Others

1. Any other task as assigned.

Requirements

• Degree with at least 10 years of relevant working experience.
• Good knowledge in both front-end and back-end support services.
• Demonstrate critical thinking abilities and strong problem solving skill.
• Effective communication skill including the ability to express the technical concept clearly and concisely to senior management and stakeholders.
• Good relation management skills with the ability to influence decision making.
• Strong people management skills, proactive and service orientated.
• A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

Manpower is recruiting a Directorate Support Officer on behalf of our public sector client.

Location: Cwmbran
Job type: Temporary
Duration: 9 months with the possibility of an extension
Hours: Full time, Monday to Friday, 8 am - 4 pm or 9 am - 5 pm
Hourly rate: £11.67

The role
To provide comprehensive administrative support to the team and to be the first point of contact for any queries or request from both internal and external stakeholders.

Main duties and responsibilities

• Maintain and update calendars for the Service Manager and Operations Support Manager
• Manage incoming requests for information and respond to queries via telephone, email or direct communication
• Arrange and coordinate meetings, including booking rooms and setting up equipment
• Prepare and distribute meeting agendas and documents
• Take minutes during meetings and prepare formal records
• Organise and maintain paper based and electronic filing systems
• Greet and register visitors ensuring compliance with security protocols
• Management of incoming and outgoing mail.
• Co-ordinate travel bookings and accommodation for staff
• Typing, to include audio typing transcriptions

Requirements

• NVQ Level 3 in Business and Administration or equivalent experience
• Proven experience in using Microsoft Office (Microsoft Word, Excel, Teams)
• Experience of working in an administrative environment
• Experience in co-ordinating diaries/rotas and allocating tasks
• Advanced keyboard / Microsoft Word skills
• Team player and able to work as a part of the team

The role is subject to satisfactory references and standard DBS check (Manpower covers the cost of the DBS check).

What we offer you

• Weekly pay
• 28 days paid annual leave
• Access to the MyPath Programme

How to apply
If you meet the above criteria, we welcome your application. Apply now with a current CV for consideration.

Location

36 Loyang Drive, Singapore 508949

Job Summary

The Customer Support Director (CSD) is responsible for overall regional customer support topics and acts as the second level escalation to all customer complaints; they are the customer advocate within Safran Cabin Services. The CSD shall ensure that the respective teams monitor and measure spare and repair management through backlog alignment, identify support solutions to prevent delays in shipping of goods.

The CSD is responsible for managing customer satisfaction by means of internal and external performance scorecards and indicators. The CSD will accompany their respective team members to on-site customer visits throughout their region of responsibility throughout North & South America, Europe, Middle East, Africa, Asia Pacific as applicable.

Responsibilities

• Oversees all aspects of the regional customer service experience and implements effective processes and procedures for Customer Support Managers to interact with customers.
• Responsible for achieving regional customer satisfaction which is measured through Airframer & Internal Scorecards.
• Sets challenging targets and objectives to the team and ensures understanding to create accountability to achieve highest levels of support.
• Ensures that the regional customer support team work in line with operational requirements with regards to order management to meet launch dates, quotes and invoices produced to meet sales targets.
• Adheres to and manages the approved regional departmental travel budget.
• Responsible for recruitment, mentoring, development and creating a customer-focused environment within the team.
• Continually strives to improve the customer service experience taking ownership of escalated customer issues, investigating and following them through to resolution.
• Building new and developing long lasting relationships with customers senior level management.
• Monitor the In-service issue records posted within the Rolling Action Item Lists (RAIL’s) on INSITE platform
• Accompany Support Managers on-site customer meetings as required ie Program Review Meetings (PRM), Technical Review Meeting (TRM), and Executive Review Meetings (ERM) etc.
• Accountable for the region’s Key Performance Indicators (KPI's) and balanced scorecards.
• Analyze data to identify trends and areas of improvements.
• Serve as the focal for performance claims: coordinate with warranty teams to validate claim data, negotiate settlement with customer, track claims.
• With the support of other departments, manages the regional customer interface for complaints or external quality escapes.
• Ensure post visit reports are generated with actions and commitments assigned through to completion.
• Support SCS Finance department in the recovery of late AR helping finance with the right POCs and addressing systemic/ repetitive issues for corrective actions.
• Customer support contract awareness.
• Provide level 1 & 2 technical support using CMM’s & technical drawings data.
• Any other duties as assigned.

Requirements

• Bachelor’s degree or related field/equivalent experience.
• At least 10 years of customer support, Sales and Management experience in a commercial aerospace environment required. Experience with lean principles and continuous improvement. Basic knowledge of Sales management methodologies, proven ability to manage complex projects, and Customer Requests or Concerns.
• Proficient with MS Project, competent with MS Office programs.
• Ability to build and maintain effective relationships, leadership skills, organizational skills, ability to analyze & summarize information, financial acumen.
• Skilled in problem solving and resolution is necessary to defuse situations with internal and external customers and maintain mutually beneficial customer relations.
• Traveling is required (up to 50%).
• Possess excellent interpersonal and communication skills, management /leadership acumen.
• Rigorous and well organized / Good presentation skills / Good negotiating Skills / A very good level of diplomacy.
• Protracted or irregular hours may be required.
• Relocation to another Safran facility may be required.

You will have an oversight and management in Facilities Management (FM), Environmental Health & Safety (EHS), Biomedical Engineering (BME), Security/Fire Safety, Emergency Preparedness (EP) and the overall strategic space planning & relocation management including lease management within hospital and externally, in achieving the mission of the hospital and to ensure provision of quality patient care.

Responsibilities:

Resources Management

1. Develop and implement a strategic manpower program to achieve customer expectations and business goals.

2. Plan and implement staff development.

3. Ensures staff skills keep pace with changing technology and customer expectations.

4. Create and maintain a work environment conducive for staff to work in and customers to receive excellent service.

5. Conduct interim and annual evaluation and assessment of reports to position.

6. Manage HODs of FM, EHS, BME.

Operational Management

1. Manage the promotion and development of existing and/or new services in areas of responsibility.

2. Responsible for proper discharge of Policy and Procedures.

3. Maintain an updated copy of Policy and Procedure Manual in each area of responsibility and ensure that policies and procedures are relevant to legal and regulatory guidelines and organizational directions.

4. Effect continuous improvement of services, programs and delivery systems (in areas of quality, productivity and performance standards, including monitoring of key performance indicators and reviewing feedback on FM, EHS & BME and services).

5. Responsible for dissemination and ensuring the corporate vision and mission is understood by all staff and translated into operational goals and objectives.

6. Conduct internal training and informational sessions for benefit of staff.

7. Complete annual Departmental Review to report on overall programs and movement.

8. Maintain and Update Business Continuity Management, ISO Programs of the department and ensuring compliance with MOH HCSA licensing requirement.

9. Management Representative and Risk Management Team Lead: To assist Chair of ISO Core Committee to oversee the EMS & OSH framework. Ensure that the respective standards in EMS & OSH are efficiently supporting the overarching EMS & OSH frameworks and organizational needs and requirements. Present the respective system to management, authorities, certification bodies and other third parties during audits, reviews and other verification processes.

Strategic Space Planning and Relocation Management (including leasing):

1. To achieve on efficient space optimization within the hospital through reviewing the space needs of departments and users requirements. Planning and working directly with users to relocate offices and where possible to support vertical and horizontal hospital/wards expansion plans.

2. Sourcing of office spaces externally and to negotiate best value rental rates and leasing terms with potential landlords.

Financial Management

1. Responsible for the financial and budgetary aspects of Departments providing services.

2. Ensure adequate resources are provided for programmes commensurate to performance and expectations.

3. Evaluate financial performance of existing services and operations.

4. Manage expenses of existing operations.

External Control

1. Maintain positive relations with external organizations to ensure Hospital programs and services reflect industry requirements.

2. Participate in Emergency Planning and play a key role during times of emergency.

3. Assist COO in the Emergency Preparedness Committee to assist in the spearheading of hospital's emergency preparedness programme and activities.

Requirements:

1. Degree or Masters with minimum 10 years’ experience in Healthcare/Hospital Operations

2. Good knowledge in both front-end and back-end support services.

3. Demonstrate critical thinking abilities and strong problem solving skill.

4. Effective communication skill including the ability to express the technical concept clearly and concisely to senior management and stakeholders.

5. Good relation management skills with the ability to influence decision making.

6. Strong people management skills, proactive and service orientated.

A team player with a positive attitude, professionalism and a strong work ethic with high level of integrity and ethics.

Baker Tilly is a full-service accounting and advisory firm that offers industry specialised services in assurance, tax and advisory. With a focus on serving entrepreneurs, family-owned business, not-for-profits to public-listed companies, we help our clients plan for the future.

The Governance and Risk Team in Baker Tilly is a dynamic and fast expanding team within the Advisory Practice which prides itself in delivering high standards of professional services to clients. The services that we offer include:

· Internal audit outsourcing/ co-sourcing

· Enterprise risk management

· Forensic/ investigative reviews

· Business processes, strategy and management consulting

· ESG & sustainability consulting

We are the trusted advisor to many public listed companies in Singapore, Hong Kong and beyond. These clients span from family owned enterprises, multinationals, small and medium enterprises to not for profit organizations. They belong to varied industries and operate in many jurisdictions across the world. We consider the circumstances that are unique to every client and tailor our recommendations in a way that seeks to exceed the expectations of the client.

We are an equal opportunity employer, committed to diversity and inclusion, offering a work environment free from discrimination and harassment. Our dedication to employees, offering opportunities for challenges and growth, celebrating team and individual achievements, creates boundless opportunities for our employees to shine. A highly collaborative culture defines who we are and we strive to maintain a culture that facilitates sharing, candour, growth and encouraging our employees to become the best version of themselves.

Job Purpose

The IT Advisory Director/Senior Manager is responsible for managing and providing IT advisory services to a portfolio of international and local clients.

Responsibilities

1. Able to lead and manage IT audit portfolio including risk assessment, regulatory compliance assessment and IT internal controls evaluation.
2. Able to perform IT risk assessment across applications, infrastructure, information security, cybersecurity and digital risk.
3. Able to lead and manage team in delivering quality IT audit and risk assessment projects.
4. Able to understand complex business and IT processes and identify related risks.
5. Able to manage stakeholder’s expectations with good project management skills.
6. Able to develop and maintain long-term client relationships.

Requirements

1. Minimum five years of experience in IT Audit preferably gained at international accounting firm.
2. Degree in Computer Science, Information Technology, Information Systems, Cybersecurity, Accounting or professional accounting qualifications.
3. Certified or pursuing certification such as CIA, ISMS Lead Auditor, CISA, CEH, GPEN or GCIH is preferred.
4. Good understanding of third-party audit framework such as ISAE, SSAE and AICPA.
5. Highly proficient in computer skills including Microsoft Office Suite.
6. Good communication and presentations skills in both written and verbal.

Job Description

• To support the Corporate Head of Oversea Business Department, in the effective running of the Oversea Division team, coordinating and leveraging internal resources across their teams, and the Bank, as required in the running of the team.
• Be a key contact for the direct reports of the Corporate Head of Oversea Business Department.
• Support the Corporate Head of Oversea Business Department in developing strategic plans to support business strategy. Ensuring effective reporting against all deliverables.
• Set agendas for meetings of Corporate Head of Oversea Business Department with direct reports and other key stakeholders, covering key updates and follow up actions.
• Ensure the Corporate Head of Oversea Business Department is briefed and prepared as necessary for key meetings and engagements - including key budget / strategy forum, preparation of speaking notes, presentations, and engaging of Subject Matter Experts, as required.
• Collaborate with key stakeholders to anticipate any risks and issues inside and outside of the functions that the Corporate Head of Oversea Business Department, should be aware of.
• Identify and make Corporate Head of Oversea Business Department aware of possible solutions, collaborating with fellow team members and stakeholders.
• Responsible for reviewing and analyzing the budget, working with budget owners across the team to ensure actions such as forecasting, and restatements are completed on time.
• Managing across the Oversea Business Department portfolio, proactively identify efficiencies and opportunities. and review potential overspend to ensure costs stay within budgets.

Job Requirements

• Experience in strategy, consulting / innovation background and / or integrated marketing and communications background, and Business Accounts Management.
• Exceptional organizational and planning skills.
• At least 10 years of experience in Integrated Marketing, Communication Strategy, and Business Accounts Management.
• Strong interpersonal skills with the ability to network with and influence more senior stakeholders.
• Be trustworthy, discreet, diplomatic and display high integrity.
• Be able to think fast and work quickly under pressure.
• Be a self-starter with the ability to take the initiative and a strong desire to learn.
• Have a sense of responsibility and perseverance.
• Have good emotional intelligence and sensitivity to people dynamics.

Job Description:

Position Overview:As the IT Program Director for ERP Transformation, you will lead the planning, execution, and delivery of large-scale ERP implementation projects, with a focus on SAP or other major ERP systems. You will be responsible for overseeing multiple projects within the program, ensuring alignment with organizational goals, and driving successful outcomes. Leveraging your extensive experience in ERP transformations and program management, you will provide strategic direction, leadership, and governance to ensure the successful delivery of IT initiatives.

Key Responsibilities:

1. Program Leadership: Provide strategic direction and leadership for the ERP transformation program, overseeing all aspects of planning, execution, and delivery. Define program objectives, scope, and success criteria in alignment with organizational goals.
2. Stakeholder Management: Build and maintain strong relationships with key stakeholders, including executive leadership, business unit leaders, project sponsors, and external partners. Communicate program objectives, status, and risks effectively to ensure alignment and support.
3. Project Governance: Establish program governance structures, processes, and controls to ensure effective decision-making, risk management, and accountability. Define roles and responsibilities for project teams and governance bodies.
4. Resource Management: Allocate resources, including project managers, consultants, and technical experts, to support program initiatives. Monitor resource utilization and manage staffing levels to optimize project performance and efficiency.
5. Financial Management: Develop and manage program budgets, forecasts, and financial reporting. Monitor project expenses, variances, and profitability, and take corrective actions as necessary to ensure projects remain within budget constraints.
6. Risk Management: Identify program risks and develop mitigation strategies to address them proactively. Monitor and manage program risks throughout the project lifecycle, escalating issues as necessary to ensure timely resolution and minimize program disruptions.
7. Quality Assurance: Establish quality standards and processes for ERP implementation projects within the program. Conduct regular reviews and assessments to monitor project quality and ensure compliance with organizational standards and best practices.
8. Change Management: Develop and implement change management strategies to support the adoption of ERP solutions by end-users and stakeholders. Ensure effective communication, training, and support mechanisms are in place to facilitate smooth transitions and minimize resistance to change.
9. Vendor Management: Manage relationships with ERP vendors, implementation partners, and third-party vendors, ensuring deliverables meet quality standards and contractual obligations. Negotiate contracts, statements of work, and service level agreements as needed.
10. Continuous Improvement: Drive continuous improvement initiatives to enhance program management processes, methodologies, and tools. Capture lessons learned from completed projects and apply them to future engagements to improve efficiency and effectiveness.

Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, or related field. Master’s degree or relevant certifications (e.g., PMP, PgMP) preferred.
• Minimum of 10-15 years of experience in program management, with a focus on large-scale ERP transformations, preferably with SAP or other major ERP systems.
• Strong understanding of ERP implementation methodologies, including waterfall and Agile approaches. Experience with SAP Activate or other ERP implementation frameworks is highly desirable.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and inspire cross-functional teams and stakeholders.
• Proven ability to manage multiple projects and priorities in a complex, matrixed organization, while maintaining attention to detail and quality.
• Experience with change management, risk management, and vendor management in the context of large-scale IT programs.

Location: Singapore

Position Overview:

We are seeking an accomplished IT Program Director with a strong background in SAP ERP transformation to lead our organization's efforts in modernizing and optimizing our SAP landscape. The IT Program Director will be responsible for orchestrating the end-to-end transformation process, ensuring alignment with business goals, and driving value realization. The ideal candidate will possess extensive experience in SAP program management, change management, and strategic planning.

Key Responsibilities:

1. Strategic Planning and Roadmap Development:Develop a holistic SAP ERP transformation strategy and roadmap, encompassing technology upgrades, process optimizations, and organizational change management.
   Collaborate with executive leadership and key stakeholders to define clear objectives, milestones, and success criteria for the SAP transformation initiative.
   Identify opportunities to leverage emerging SAP technologies and innovations to drive business growth and competitiveness.
   
2. Program Governance and Management:Establish robust governance frameworks, project management methodologies, and reporting mechanisms to ensure effective oversight and control of the SAP transformation program.
   Lead cross-functional teams and external partners/vendors in the planning, execution, and delivery of SAP projects, ensuring adherence to timelines, budgets, and quality standards.
   Monitor program progress, risks, and issues, proactively identifying and addressing roadblocks to keep the transformation initiative on track.
   
3. Change Management and Stakeholder Engagement:Develop and implement comprehensive change management strategies to facilitate user adoption and organizational readiness for SAP transformation initiatives.
   Engage with business stakeholders at all levels to communicate the vision, benefits, and impacts of SAP transformation, fostering buy-in and support throughout the organization.
   Provide leadership and guidance to change management teams, ensuring alignment with SAP project objectives and milestones.
   
4. SAP Solution Architecture and Innovation:Collaborate with enterprise architects and SAP solution architects to design scalable, future-proof SAP solutions that align with business requirements and industry best practices.
   Drive innovation within the SAP landscape by evaluating and implementing new SAP technologies, functionalities, and modules to enhance business processes and drive efficiencies.
   Ensure integration and alignment of SAP solutions with other enterprise systems and initiatives, promoting a cohesive and interconnected IT ecosystem.
   
5. Quality Assurance and Continuous Improvement:Establish robust quality assurance processes and methodologies to monitor and evaluate the effectiveness of SAP transformation initiatives.
   Conduct regular reviews and assessments of SAP project deliverables, identifying areas for improvement and implementing corrective actions as needed.
   Foster a culture of continuous improvement and innovation within the SAP team, encouraging knowledge sharing, skills development, and best practice adoption.
   

Qualifications:

• Bachelor's degree in Computer Science, Information Technology, Business Administration, or related field. Advanced degree preferred.
• 10+ years of experience in IT program management, with a focus on SAP ERP transformation projects.
• Proven track record of successfully leading large-scale SAP transformation initiatives, including full lifecycle implementations, upgrades, and optimizations.
• Deep understanding of SAP technologies, modules, and solutions, with specific expertise in SAP S/4HANA, SAP Fiori, SAP Cloud Platform, and SAP integration technologies.
• Strong leadership and interpersonal skills, with the ability to influence and collaborate effectively with stakeholders at all levels of the organization.
• Excellent communication skills, including the ability to articulate complex technical concepts to non-technical audiences and build consensus around SAP transformation strategies and initiatives.
• PMP, PgMP, or equivalent project/program management certification preferred.

DUTIES AND RESPONSIBILITIES Management Support Provide accurate, prompt and efficient administrative support to the Executive Director(s) and Trust Management team, which may include supporting the production of presentations / spreadsheets and reports, arrangement of meetings, liaising with senior staff in external organisations, maintaining a high level of confidentiality, sensitivity and professionalism. To support budgetary responsibilities for the Executive Director(s) including procurements and requisitions. Check expenses claims. Diary and email management for the Executive Director(s) to include appointments / meetings, and regular commitments. To assist in organising and prioritizing the workload of the Executive Director(s) as required and directed. To manage room bookings, organize travel, accommodation, catering and setting up of media equipment and preparing delegate packs for meetings. Support Committee meetings as required, support associated groups and key Trust meetings with external partners, working with the Chairs and executive leads to formulate agendas, workplans, paper review and send out, minute taking etc. Provide support to executive meetings with local partners and with NHSE. Act as an effective channel of communication between the Executive Director(s) and the rest of the organisation. Input into a variety of different systems such as Oracle, e-expenses, ESR on behalf of the Executive Director(s) and team (while abiding by Information Governance and IT Security requirements). Demonstrate office systems and department requirements to new starters. Support the Executive Director(s) with emergency planning and business continuity as required, such as managing on call rotas. To act as Loggist. To programme regular executive director site visits, maintaining the feedback reports and associated database. Communication Act as the first point of contact for the Executive Director(s), dealing with routine and specialist enquiries in a pleasant and helpful manner, communicating relevant information to stakeholders, referring to others as appropriate, maintaining an efficient message system. The post holder will be required to maintain constructive relationships with a broad range of internal and external stakeholders on behalf of the Executive Director(s), including service users and carers, Governors, clinicians and senior leaders across the Integrated Care Boards and Partnerships. Answer telephone calls, taking messages and passing on accurately and timely to the relevant person. Manage complaints calls and letters from service users, carers and the wider public, MPs and other stakeholders etc, dealing with sensitive and complex information, maintaining a calm and pleasant manner when referring the complainant to others as appropriate. Liaise internally and externally in a professional manner providing relevant and timely information. Manage confidential and sensitive information. Ensure self and other staff maintain a clear code of conduct and high standards of customer service in terms of dignity, respect and excellent customer service to all customers, internal and external. Service Development Participate in ongoing audits, research and service development as directed by line manager. Assist in relation to developing policies and procedures as directed. Knowledge & Training Maintain own professional development portfolio and participate in appropriate training programmes, including annual attendance for mandatory training. Knowledge of administrative procedures, project management or information analysis. Trained to high level on minute taking and administration of meetings. General Ensure the workload of self / team is prioritised to ensure patient safety and meet quality standards. Ensure confidential and business sensitive information is managed, retained and stored in line with Trust policy and legislation in an efficient and effective manner. Ability to work on own initiative and unsupervised and organise own workload with minimal supervision Working to tight and often changing timescales. Using set procedures, in line with legislation and policy, to undertake administrative and secretarial functions. To attend and contribute to all internal / external meetings relevant to the post. Develop and maintain databases required by job. Maintain and develop administrative and information systems and resources. Provide and organize and evaluate data as directed. Provide cover across the other administrative staff during holidays and sickness. Support training and induction of new and existing staff and participate in the recruitment process of support staff Ensure that general office supplies are ordered and maintained. Responsible for sorting all incoming post and ensure distribution to the relevant teams/individual and to ensure that all outgoing post is documented. Promote the image of the department, checking that notices and leaflets are up to date and well presented. Liaise with maintenance departments as delegated by line manager regarding buildings and general maintenance. Liaise with ICT departments as delegated by line manager regarding problems and faults with electronic equipment etc. Photocopying and word processing documents, letters, emails and minutes and reports when required. Postholder must have a standard level of keyboard skills and able to use Microsoft Office programmes etc. Operate a flexible approach to work and encourage other staff to do so; be adaptable to change and able to work as a team across the secretariat. Support Human Resources in completing relevant forms for the Chief Strategy, Improvement and Partnerships Officer, taking minutes for confidential meetings as appropriate. Undertake any other appropriate tasks as requested by line management in order to meet the needs of the service and in line with the Trust strategy.