The Technical Assistant is responsible to prepare Knowledge Based articles and SOPs & other supporting documents to communicate complex and technical information more easily

He/She able to develop, gather and disseminate technical information through organizational communication channels using readily available infrastructure tools and devices. Experience in developing power point presentations

Key Responsibilities

 Study production recurring issues & incidents and work with SMEs to develop KB’s / SOPs

• Work with L1 support team and onboard KBs/SOPs regularly
• Review current KBs/SOPs and enhance / update / revise with latest information
• Story teller via power point presentation
• Act as main liaison between L1 & L2 support , also on case basis with L3
• Collate monthly incident/problem statistics and assist in preparing slides for SR management presentation
• Track team KPIs/KPOs
• Organize, attend and participate in key incident / problem  related meetings
• Provide administrative support as & when required e.g Raising memo , etc

 

•  Excellent time management and organization skills
• Strong analytical  skills with ability to collect , organize, analyze and disseminate information with attention to detail & accuracy
• Good communication skills to coordinate with cross teams
• Ability to design & develop , convey ideas through power point presentations
• Proficient in adopting to organization processes, procedure and tools/techniques
• Excellent Interpersonal skills
• Excellent Team working skills
• Adept at queries & presenting findings
• Detail-oriented  and diligent
• Excellent writing skills
• Communication skills
• Proficient in using Technical terminology

Are you ready to shape a better tomorrow?

AIA Digital+ is a Technology, Digital and Analytics innovation hub dedicated to powering AIA to be more efficient, connected and innovative as it fulfils its Purpose to help millions of people across Asia-Pacific live Healthier, Longer, Better Lives.

If you are hungry and driven to play an active role in shaping a better tomorrow, we want to hear from you. Because the work we do at AIA Digital+ makes a difference in the lives of millions of people, every day. We will equip you with the critical skills, tools and technology, and endless opportunities to learn, contribute and thrive in a dynamic and exciting environment.

If you want to shape a brighter future at AIA Digital+, please read on.

About the Role

Responsible for providing application development and support services to meet AIA's business needs.

Roles and Responsibilities:

Regular BAU support

• System health checking, user acceptance testing, production environment, including database.
• Daily/monthly Production Batch cycle monitoring on functional results and performance checking, and conducting a quick fix for incidents, if any.
• Production server performance report and trend analysis, based on information provided by Technical Solution Services team from SS HK.
• Monthly report about environment health status, PIR status and BAU enhancement progress.
• Be the IT Application owner incl.ownership of all Azure and other technology resources (AD Groups, PIDs, etc)

Build and maintain modern data pipelines that make data available and accessible to the global company

• Design, implement, and maintain ETL processes for our data.
• Solving and supporting build, test, and deployment incidents if they happen
• Develop and maintain technical documentation and processes.
• Supervise and resolve operational issues related to infrastructure and data pipelines

Handling of ad-hoc request including:

• User query on mapping table/suspense records/policy extraction/User acceptance test cycle/New Product Launch.
• Compliance review.
• Disaster recovery drill.
• Document/process updates.
• System improvement for new requirements, system defects and system software upgrade

Minimum Job Requirements

• Bachelor’s degree in computer science and demonstrated ability in data engineering, Azure cloud and power platform
• 2 years experience in architecting data solutions on Azure cloud platform and experience in software development
• A proven experience in developing, maintaining and managing Tableau driven dashboards & analytics and solid grasp of Tableau administration/architecture.
• Proficiency in big data, analytics, database management, event driven, microservices, DevOps and/or machine learning operation in Azure cloud
• Experience with complex Data warehouse, data modelling, ETL design, and using large databases in a business environment
• Experience with Azure, Databricks ,PySpark and Spark SQL
• Experience with Tableau desktop and tableau server admin
• Good knowledge of azure resources standard processes, have critical thinking on quality software / product

Attractive benefits provided :-

Medical insurance

Work life balance

Hybrid working arrangement

Learning & development 

 #LI-DNI 
 #LI-DNP  

Build a career with us as we help our customers and the community live healthier, longer, better lives.

You must provide all requested information, including Personal Data, to be considered for this career opportunity. Failure to provide such information may influence the processing and outcome of your application. You are responsible for ensuring that the information you submit is accurate and up-to-date.