Customer Service Executive (USJ Taipan / Bukit Indah Johor)
Full-time
Junior Executive
1 month ago
Job Highlights
We Recognize and Appreciate Well Performing Staff
Great Career Advancement Opportunity
Passionate, Energetic, Young and Friendly Working Environments
RESPONSIBILITIES:
Correspondence and respond to phone call...
Job Highlights
- We Recognize and Appreciate Well Performing Staff
- Great Career Advancement Opportunity
- Passionate, Energetic, Young and Friendly Working Environments
RESPONSIBILITIES:
- Correspondence and respond to phone calls and written inquiries from patients and make outbound calls professionally and courteously.
- To attend to inquiries on Facebook, Email, & Phone Call.
- Schedules appointments for patients, and collects and inputs information into the system with a high degree of accuracy.
- Involve in receiving and processing patients' insurance guarantee letters from insurance companies
- To handle patient complaints, provide appropriate solutions and alternatives; follow up to ensure resolution
- To take the extra mile to engage patients, identify and assess patients' needs and achieve satisfaction
- Work independently in a fast-paced environment
- Demonstrate the highest level of commitment, compassion, and customer service for all of our patients, providers, and other team members.
- Maintain composure during moments of stress and maintain a helpful disposition at all times.
- Perform other duties as assigned by management.
REQUIREMENTS:
- Customer orientation and ability to adapt/respond to different types of characters
- Ability to multi-task, prioritize, and manage time effectively
- Strong phone contact handling, communication skills, and active listening
- Willing to work as a team
- High level of attention to detail
- Have knowledge and understanding of insurance eligibility
- Excellent customer service skills
- Proficient computer skills
- Must be able to communicate effectively in English and proficiency in Mandarin* will be prioritized as a potential hire
What do we provide to you for you to succeed?
- You will be remunerated with Good Basic Salary up to RM 3,500 based on experience
- Your Medical Claims Are On Us.
- Teambuilding activities and Company Trips? Yeah! we have it here.
- Provided with parking allowance.
- Positions are available to be placed in USJ Taipan & Bukit Indah Johor
- Whatsapp CV to 016-933 8033
Perks & Benefits
- Allowance (transportation, etc.)
- Company trips
- Annual Dinner
- Medical Allowance
- Free Eye Check
Asia Eye Specialist Center Sdn. Bhd. Was founded in 2011 by Dr. Yap Soon Lek, located in Taipan, Subang. It is a comprehensive eye specialist centre which provides exceptional eye healthcare and treatment to the local community. We began to expand our services to Kepong in 2017, followed by Kuantan in 2019. Now, we are proud to announce that we are changing our brand name to AESC – Asia Eye Specialist Centre.