Please view the attached recruitment profile which is a summary of the detailed Job Description and Person Specification. Please also view the benefits information sheet which details the benefits of working for NHSBT and the hours of work, salary, leave entitlement etc. for this role.

Responsibilities:

• Perform the tasks assigned by the lead designer in the project assigned.
• Carry out 3D modelling of electrical items of onshore oil and gas projects, offshore fixed platforms and FPSOs using software packages like PDMS / E3D.
• Preparation of engineering drawings using standard technical software packages like E3D-Draw, Microstation and Autocad.
• Work closely with team members across disciplines within the organization to better understand processes and systems in the Company.
• Review 3D model (PDMS/E3D/Navisworks) and/or 2D (Microstation/Autocad) design and drawings developed by others.
• Ensure that work is carried out to the specified QHSE requirements.
• Maintain a positive and safe working environment at work location.
• Comply strictly with the Company’s code of conduct and always ensure ethical behaviour.
• Take ownership of your career by continually upgrading your competence level.

Work Experience

• Must have minimum 5 years’ experience in electrical detailed design and engineering for offshore/onshore oil and gas projects.
• Must have proficiency in using PDMS / E3D software tools for cable ladders, field trays, lighting and small power and equipment modelling.
• Must have experience in preparation of single line diagrams, layout drawings, cable block diagrams, interconnection diagrams etc. using MicroStation software.
• Must have experience in generation of cable ladders, cable & cable gland MTO’s.
• Experienced in lighting and small power, heat tracing design.
• Revision of new and existing project documentation and drawings
• Review 3D and/or 2D design
• Quality control assurance and improvement of the discipline work and implementation method
• Support the lead engineer in meeting project schedules and budgets along with other team members
• Experience in supporting site teams by resolving site queries/issued.

Qualifications

• ITE / Diploma in Engineering (Electrical / Instrumentation /Mechanical)

Other Skills

• Self-motivated, willingness to learn new skills and tools.
• Ability to build good working relations, internally and across departments and disciplines.
• Ability to communicate openly and directly.
• Ability to demonstrate responsibility and reliability.
• Excellent written, verbal and presentation skills
• A good team player who is willing to share knowledge and experience.

In addition, the job holder will have the following job specific requirements:

• A high level of energy and ability to work under pressure and complexity
• Genuine interest and appreciation of people
• Ability to work with people from diverse cultural backgrounds

We regret that only shortlisted candidates will be notified.

Challenge yourself and take the next step in your Service Design career
Be part of a high performing team to improve customer experiences across the customer journey
Permanent position based at our Head Office in Mascot

  
Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.   
  
The Senior Service Designer will be responsible for employing a variety of ... Click here to view more detail / apply for Senior Service Designer

Responsibilities

• Be familiar with all aspects of Oil and Gas Off-shore project facilities design, such as, Well Head, Process Platforms and FPSO layout.
• Design and Model, using E3D/PDMS for layout development which include- Equipment modelling, Piping layout and Model, Pipe supports selection and Model, Reserve Volumes for Access and Egress route, Material Handling and Transport Routes and third party input as appropriate.
• Check the 3D Model for Clashes on regular basis and collaborate with other disciplines for effective clash free 3D Model
• Review Vendor drawings for the static Equipment / Rotating Equipment / Packages and ensure all the Nozzle orientations, Vessel cleats and Support requirements are in line with Design Requirements
• Interact with relevant disciplines- Process engineer, Mechanical Engineer, Safety Engineer and Project Engineer for the assigned Module/Area
• Prepare MTO for the Piping Bulk items, Valves and Specialty Tagged Items, to support Piping material engineer
• Present 3D Model, for Design Review by Client, with E3D/ PDMS / Navisworks for establishing the Layout / Piping design in accordance with P&Ids and meet the project requirements
• Check the Model for Piping and Pipe supports as per the check list for established maturity such as B1, B2 and C1
• Prepare 2D Drawings- Plot plan, Equipment plan, Isometrics and pipe supports drawings by using AutoCAD/Micro station/MDS
• Effectively manage the design changes and provides appropriate solutions, as and when, needed during the Project execution.
• Collaborate well within team and communicate effectively with stress engineers , Pipe support Engineers/Designers and Piping material engineers
• Guide and supervise the layout design team, as required.
• Support the Piping Lead in meeting project schedule and budget along with other team members
• Maintain a positive and safe working environment at work location

Work Experience

• Minimum 12 years of experience in upstream oil and gas platforms & FPSO projects with an engineering Organisation.
• Prior work experience in the Oil and Gas sector with similar roles and understanding of project phases, milestones and deliverables are advantageous.
• Preferably with experience for projects in the NCS and UKCS sectors
• Must be able to demonstrate Piping and layout concept for Optimum design and cost-effectiveness.
• Familiar with standards such as, ASME, API (American Petroleum Institute), BS, European Regulations and other relevant standards and guidelines for layout design will be advantageous.
• Must be familiar with the requirements of Human factors and Technical safety philosophy and comply to project requirements

Qualifications

• Minimum a Diploma in Mechanical Engineering
• Nitec or Higher Nitec in Mechanical drafting with more relevant experience could also be considered

Other Skills

• Must be a self-starter, able to work independently and provide clear technical solutions to assigned tasks
• Must demonstrate leadership quality in terms of guiding team of design personnel with clear instructions as per design sequence and project priorities.
• Effective technical communication (verbal and written) skills with proven ability to present technical issues to design teams, client
• Effective inter-personal, and communication skills to communicate well with people at all levels in the organization is considered as essential.
• Must have computer literacy in E3D/PDMS, MDS, Navisworks, Microstation, Autocad and MS Office and other software skill as advantageous
• PDMS administration skill considered as added advantage

We regret that only shortlisted candidates will be notified.

• Design engaging game levels, quests, and progression systems that captivate players.
• Utilize analytics to optimize game mechanics and player satisfaction.
• Collaborate with a dynamic team to align game design with strategic vision and market trends.

Responsibilities:

• Lead the design of game levels, quests, economy, and statistical models to ensure balanced and engaging gameplay.
• Develop detailed character progression systems, game difficulty scaling, and monetization strategies.
• Strategically plan and implement game data tracking to analyze performance metrics and player behavior.
• Use player feedback and analytic data to refine game mechanics and progression systems.
• Ensure game balance considering various gameplay elements like character abilities and combat mechanics.
• Engage in live operations to continuously refine and update game content based on player interactions.
• Work closely with developers and artists to implement design concepts effectively.
• Conduct competitor analysis to stay ahead of industry trends and integrate key learnings.

Requirements:

• Bachelors degree in Game Design, Computer Science, Statistics, or related field.
• Solid experience in game design focusing on statistical models, level design, and progression systems.
• Strong analytical skills with proficiency in game statistics and economy.
• Deep understanding of game mechanics across various genres, particularly RPG and Casual games.

Tyson Jay Recruitment Pte Ltd | EA License No.: 16C7954

Ivan Lim | EA Personnel No.: R1109856

The Opportunity: A Parramatta based client is looking for a Service Designer to join them and play a pivotal role in designing and delivering user-centric digital experiences that enhance accessibility and usability for both internal employees and external users seeking justice. Be part of a dynamic team dedicated to driving digital transformation and improving service delivery across jurisdictions. The Role: Human-Centered Design Expertise: Utilize a variety of human-centered design methods and processes to define, design, and deliver leading user experiences for Department of Justice users and employees. User Experience & Interface Design: Possess both a human-centric mindset and a keen eye for design fidelity and detail, spanning both user experience (UX) and visual and interface design (UI). Collaborative Approach: Work alongside other designers and cross-functional teams, including service designers, subject matter experts, business analysts, and solution architects, to create innovative digital experiences that elevate the overall user experience. Digital Product Development: Design and develop accessible,…

Click here to view more detail / apply for Service Designer

Overview:Full-time, Continuing position Salary Level HEW 7 ($94,838 - $102,657) + 17% Superannuation and Flexible Working ArrangementsAttractive benefits and hybrid ways of working with a values driven team Based at the Melbourne CBD campusAbout UsWe are a passionate team of values driven designers and researchers. We care about creating customer centered change for prospective and current students, staff, and alumni, in the complex landscape of one of Melbourne’s largest dual-sector universities. We are an inclusive, collaborative, and supportive team who love what we do. Through our work we bring together people, data, human experiences, and creativity to challenge mindsets and create change of big and small scale at RMIT.  We believe in doing good, impactful work, following through on our research by bringing findings to life with design thinking led action, all while maintaining our work life balance. Our values as the CX team are: curiosity, people centricity, agility, and integrity. We live these through how we work with…

Click here to view more detail / apply for Service Designer

Join the change. Together, we’ll make history. As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.Everyone at AGL is an important part of building a better energy future and we want you to join in. Service Designer - Electrification & Innovation Our Electrification & Innovation (E&I) business empowers Australians to transition towards a cleaner energy future. As an end-to-end electrification business, we focus on developing leading, sustainable and scalable electrification products at pace, constantly improving our offerings to…

Click here to view more detail / apply for Service Designer

End Date

Monday 01 April 2024

Salary Range

£57,546 - £63,940

We support agile working – click here for more information on agile working options.

Agile Working Options

Hybrid Working

Job Description Summary

As below

Job Description

JOB TITLE: SERVICE DESIGNER (MODERN WORKPLACE)

SALARY: £57,000 - £63,940

LOCATION: Leeds or Edinburgh only

WORKING PATTERN: Hybrid, 40% (or two days) in an office site.

About this opportunity

Joining a diverse and passionate team, our Service Design function help craft the colleague experience of the future for everyone across Lloyds Banking Group. We put the user needs at the heart of our decision making. Our team incorporates both user researchers and service designers working in tandem to develop a deeper understanding of employee needs.

In this role, you'll interact with technical and product stakeholders, branch and head office colleagues, subject matter experts, product owners, and analysts across our diverse teams that work every day to support and nurture our colleague experience!

We’ve got big plans & significant investment to transform the colleague experience and support we provide to maximise productivity however colleagues choose to work. This means having the right facilities, tech and spaces. Our wider team is charged with making LBG a cool place to work, wherever you work, by connecting colleagues with the latest technology and tools and providing an outstanding user experience.

Key Responsibilities

• Implementing service design standards within a lab or feature team.
• Using experience design methods to address complex colleague experience journeys and environments, think strategically about opportunities, and facilitate the creation of a shared vision around the LBG employee workplace.
• Guide project stakeholders to understand the human-centric needs and requirements of the employee experience.
• Producing design blueprints, illustrated journey maps, concept designs, service experience prototypes, while integrating accessibility requirements, empathy maps, and value propositions
• Plan and facilitate informed discussions or workshops with your customers across different functions engaging in the design process.
• Help to define vision and strategy for services and programmes with stakeholders, shaping and influencing long-lasting change.
• Able to include primary and secondary data resources, architecture and technical sides of the service into the service design activities.
• Be an expert communicator with an empowering tone to educate your customers on all things Service Design
• Create engaging narratives that are used to help customers to empathise with the research insights, as well as to bring to life the target state of journey and colleague experience.

We would love you to have (essential):

• Strong experience in user-centered design tools and methods, including design blueprints and personas.
• Experience in complex service design projects, and producing stakeholder-ready outputs.
• Understanding of qualitative and quantitative research methods and when to use them.
• Analysing data to provide practical insight.
• Ability to dive into, and map the complex backstage capabilities such as technology, people, and processes,

And any experience of these would be really useful

• Experience in banking or financial industries
• Visual design experience.

About working for us

Our focus is to ensure we're inclusive every day, building an organisation that reflects modern society and celebrates diversity in all its forms.

We want our people to feel that they belong and can be their best, regardless of background, identity, or culture.

We were one of the first major organisations to set goals on diversity in senior roles, create a menopause health package, and a dedicated Working with Cancer initiative.

And it’s why we especially welcome applications from under-represented groups.

We’re disability confident. So, if you’d like reasonable adjustments to be made to our recruitment processes, just let us know.

We also offer a wide-ranging benefits package, which includes:

• A generous pension contribution of up to 15%
• An annual bonus award, subject to Group performance
• Share schemes including free shares.
• Benefits you can adapt to your lifestyle, such as discounted shopping.
• 30 days’ holiday, with bank holidays on top
• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow, and thrive? Apply today and find out more.

At Lloyds Banking Group, we're driven by a clear purpose; to help Britain prosper. Across the Group, our colleagues are focused on making a difference to customers, businesses and communities. With us you'll have a key role to play in shaping the financial services of the future, whilst the scale and reach of our Group means you'll have many opportunities to learn, grow and develop.

We keep your data safe. So, we'll only ever ask you to provide confidential or sensitive information once you have formally been invited along to an interview or accepted a verbal offer to join us which is when we run our background checks.  We'll always explain what we need and why, with any request coming from a trusted Lloyds Banking Group person. 

We're focused on creating a values-led culture and are committed to building a workforce which reflects the diversity of the customers and communities we serve. Together we’re building a truly inclusive workplace where all of our colleagues have the opportunity to make a real difference.

24WD76259

Position Overview 

We are looking for a Senior Service Designer with a focus on Journey Management, reporting to the Senior Service Design Manager within the Digital Experience & Customer Empowerment (DXC) organization. Our team ensures delivery of a seamless experience across the full customer life cycle. You will do both building the journey management practice and project work. In your practice building work, you will lead workstreams designed to mature the practice. You will refine and implement our journey governance, metrics, collaboration, and decision frameworks. Your projects will enable you to lead by example. You will map quantitative and qualitative data to journeys (customer/ employee/ partner) and use the resulting insights to make improvement recommendations.

We are implementing Journey Management as a modern way of collaboration to deliver experiences for our customers, partners, and employees, and you will help scale that practice. Throughout your work, you will lead rapid change by running experiments, gathering feedback, and iterating collaboratively. In this visible role, you’ll interact with senior leadership, internal and external teams.

The position is for a hybrid workplace model in San Francisco/ Bay Area, Atlanta, Montreal, Toronto.

Responsibilities

Practice:

• Document existing collaboration processes, conduct improvement workshops

• Collaborate with diverse team members to keep information on the platform up-to-date

• Develop/ update training materials, conduct training, coach

• Improve on established processes and taxonomies

• Develop workflow documents driving adoption and governance

• Guide planning and coordination cadences

• Manage practice improvements

Project Work:

• Document and manage Journey Maps and Blueprints

• Map persona-based journeys by identifying important touchpoints and moments that matter, how those touchpoints are connected, and how people experience the Autodesk

• Map insights and metrics to journeys to aid data-driven decision-making

• Coordinate with roadmaps (product, GTM)

• Conduct regular collaboration sessions

Minimum Qualifications

• 5+ years in Service Design, Digital Product Management, CX Management, Business Process Analyst, or related in an enterprise setting

• 3+ year of experience managing Customer Journey Maps and Service Blueprint portfolios

• Experience translating data into actionable insights & solutions

• Experience driving change with large project teams

• Experience with Journey Management Platforms (TheyDo, Smaply, similar)

• Systems thinking and change management experience

• Strong working knowledge in the young-and-quickly-growing practice of Journey Management for Experience Design

• A customer/partner-first mindset

• Experience building new practices

• A background/ strong interest in project/ program management

• Working knowledge in enterprise design processes/ user centered design/ design thinking

• A sense of pragmatism with a desire to make change happen

• Experience working in enterprise settings

• Preference for degree or certification in related field

**When applying, you must include your resume and portfolio with password**

About Autodesk

Welcome to Autodesk! Amazing things are created every day with our software – from the greenest buildings and cleanest cars to the smartest factories and biggest hit movies. We help innovators turn their ideas into reality, transforming not only how things are made, but what can be made.

 

We take great pride in our culture here at Autodesk – our Culture Code is at the core of everything we do. Our values and ways of working help our people thrive and realize their potential, which leads to even better outcomes for our customers.

 

When you’re an Autodesker, you can be your whole, authentic self and do meaningful work that helps build a better future for all. Ready to shape the world and your future? Join us!

Benefits

From health and financial benefits to time away and everyday wellness, we give Autodeskers the best, so they can do their best work. Learn more about our benefits in the U.S. by visiting https://benefits.autodesk.com/

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $106,500 and $183,700. Offers are based on the candidate’s experience and geographic location, and may exceed this range. In addition to base salaries, we also have a significant emphasis on annual cash bonuses, commissions for sales roles, stock grants, and a comprehensive benefits package.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Diversity & Belonging

We take pride in cultivating a culture of belonging and an equitable workplace where everyone can thrive. Learn more here: https://www.autodesk.com/company/diversity-and-belonging

Are you an existing contractor or consultant with Autodesk?

Please search for open jobs and apply internally (not on this external site).

Landscape Architect / Landscape Designer

Working Hours: Monday - Friday (9am - 6pm)

Salary range: $3,000 - $6000

Address: Midview City (Bright Hill)

Job Responsibilities

Design,Coordination & Implementation

• Contribute to the design thinking and process
• To create innovative design solutions from project inception to completion， conceptualization, preparation of plans /graphics / documentation /write-ups, specifications, and all other project related materials
• Well versed with drawing production SOP, format, processes and organization.
• Production of design packages for Concept, Schematic Design, Design Development, Budget and Tender Documentation
• Work with internal & external stakeholders e.g. clients, consultants, contractors and workers on various design issues, submissions and the execution of the landscape site works
• Monitor & manage project progress to ensure projects are carried out within contract agreement and schedule.
• Attend project / technical / consultant meetings/tender interviews where required.
• Any other duties as and when assigned, e.g. Design competition

Design & Build Sales

• Meeting clients to understand client needs and crafting the design brief, learn client relationship management (pain points and delight).
• Cultivate sensibilities to user interface and experience of the landscape programme when preparing landscape proposal and sales pitch to win a Client.
• Once the design is finalized, prepare a Bill of Quantity for Client’s approval for landscape implementation.
• Work with operations department and other contractors to deliver the intended design, inclusive of on-site coordination and problem-solving.
• Any other duties as and when assigned e.g. Design competition

Job Requirements

• Min Diploma in landscape architecture/design or equivalent
• Min 2 years of relevant experience

WhatsApp: +65 9642 0989 (Han)

Email: supreme.cc.han@gmail.com

Chaw Chiaw Han, Reg No：R22106723

The Supreme HR Advisory Pte Ltd, EA No：14c7279

Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services.  Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results.  We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions.  Join our dynamic team and make your mark on the payments technology landscape of tomorrow. 

Summary of This Role

As part of the Global Product Design Organization, the Senior Service Designer (UX Researcher) plays a key role in shaping the user experience by driving research to provide user insights that will inform product design, service design, and strategy. As a service designer, you will collaborate with designers, product stakeholders, developers, Business leaders, sales, and customer support to conduct high quality research to understand service touchpoints, internal processes, and user journeys. We strive to learn and understand our users’ needs and behaviors to help create useful, usable, and engaging products, features, and services. 

You should have a deep understanding of design thinking and service design practices. You will conduct discovery methods, such as facilitating workshops and interviews, to provide research findings on service experiences and system mappings. You will also play a key role in promoting end-to-end service solutions that produce cohesive experiences. In this role, you will be instrumental in influencing business strategy by highlighting the processes and challenges within experiences that span multiple touchpoints, channels, and countries, and creating future-state solutions. 

What Part Will You Play?

• Facilitate co-creation workshops and create service blueprints

• Obtain a holistic view of an existing end-to-end process with the ability to envision and communicate its ideal future state via business strategy, analytics, and user experiences

• Develop an understanding of product ecosystems and limitations to identify focus areas for improvement

• Ability to apply logical thinking to solve complex problems on a systems level

• Promote service design methods and perspectives through various presentation styles

• Ability to communicate and collaborate across diverse geographies, functions, and lines of business

• Share research findings and recommendations to diverse audiences through written documentation and oral presentations 

• Understand and translate business requirements and constraints into research initiatives

• Create personas and user journeys to better understand our end users 

• Create user research test plans and protocols

• Collect and analyze user needs and behaviors via qualitative research (i.e. stakeholder and user interviews, surveys, field visits, usability testing, remote testing)

• Collaborate with designers and product managers to prioritize research findings in a fast-paced environment

• Keep abreast of industry and user experience trends, and best practices and promote research within the team

What Are We Looking For in This Role?

Required Qualifications

• Bachelor's degree in Anthropology, Human Computer Interaction (HCI), Sociology, Psychology,  Industrial Design, Interaction Design, or related field or practical experience

• Minimum 3 years relevant work experience within user experience, service design, product design research, experience design, or related field

• Experience with research design utilizing various methods, such as foundational research, persona creation, contextual inquiries, journey maps, surveys, usability studies, service blueprints

• Strong background and proven record in implementing design thinking methodology

• Strong ability to synthesize complex information from various sources to uncover the details in the big picture and make connections between other business initiatives

• Experience creating service blueprints and user journey maps, and other service design methods (i.e. ecosystem loops, concept walkthroughs, impact journeys)

• Experience creating and/or collaborating on user stories and information architecture

• Ability to work through ambiguity and solve complex problems

• Ability to make decisions and adapt based on understanding of business goals, needs, and challenges

• Ability to effectively communicate & collaborate with Senior Leadership

• Must be self sufficient and be able to navigate project constraints and complexity

• Must have excellent time management skills: be able to handle multiple projects at one time and prioritize needs and projects

• Must be a collaborator and team player

Preferred Qualifications

• Degree (MS/BA/BSc) in a related field

• Preference for 4 - 5+ years of experience, but open to less experienced individuals who can demonstrate strong knowledge and skill set

• Knowledge of Salesforce a plus

• Experience with sales process a plus

What Are Our Desired Capabilities?

• Strong ability to empathize with users

• Strong understanding of the strengths and shortcomings of different research and design thinking methods, including when and how to apply them during the product life cycle

• Knowledgeable and have a deep understanding of the user-centered design process

• Experience with remote research tools (i.e. UserZoom GO, UserTesting) 

• Excellent visual, written, and oral communication and presentation skills

• Self-starter who takes initiative 

• A strong eye for detail, initiative and committed to delivering high quality work independently or as part of a team

Global Payments Inc. is an equal opportunity employer.

Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify a representative of the Human Resources Department.

At Lyreco we all share a common goal to strive for passion, excellence, respect and agility. We are proud to be the European leader and the third largest distributor of workplace products and services in the world
We are committed to the development of our employees and we aim to achieve that by creating a culture that inspires and empowers.

Are you seeking a new challenge? This offer might be for you!

Lead the delivery of the Customer Experience objectives within a dynamic team working on key business programs such as Ecommerce transformation with the opportunity to really make a difference. You will have a passion and commitment to deliver a customer-first approach ensuring the wider team understands the importance and value of the customer experience and that we take a customer centric approach with data driven decisions to shape our customer value proposition. The role is different than UI Designer or Developer, it encompasses the full end-to-end customer journey across all touchpoints and channels as well as managing service blueprints encompassing our internal processes, data, systems and people.

Key tasks include:

• Lead all phases of the Service Design lifecycle, including user empathy, problem definition, ideation, prototyping and testing, and scaling

• Ensure a smooth and consistent customer experience across all stages of the journey

• Prioritise key customer needs and define use cases we should address

• Define and test customer concepts, hypotheses which will lead to complete customer propositions

• Design and maintain service blueprints to illustrate the relationships between internal processes, data, systems, and people at different touchpoints across the customer journey

• Develop and embed a range of CX performance indicators (KPIs). Ensure that these are tracked before, during and after the program delivery

• Collaborate with members of multidisciplinary teams and advocate for users and user centered service design practices

• Identify, record, manage and report on the risks associated with the users

• Prepare and facilitate ideation sessions

• Lead user validation / Test & learn plan

• Define & share best practice methodology and ways of working for use by key stakeholders within (or outside) the program

Experience and skills:

• 5+ years of experience at senior level within Customer Experience environment or similar field

• In-depth experience with collaborating & briefing UX, POs and research Deep understanding of user research and use of insights

• Can lead projects independently with limited supervision

• Experience of leading all phases of the Service Design lifecycle, including user empathy, problem definition, ideation, prototyping and testing, and scaling as well as initiating, setting up and leading experiments, test & learn

• Customer Experience, Customer Journey, Service Design specific qualifications and/or training essential

• Deep understanding of user research & how to use insights for decision making

• Fluency in English, both verbal and written and experience in working in an international environment

• Creative, innovative and positive mindset

• Strong vision and strategic thinking

• Problem solver & owner of the initiatives they are responsible for

• Excellent communication, presentation and facilitation skills with ability to interact and build credibility with stakeholders across functions

• Ability to travel regularly to various central locations and local countries

Reasons to join LYRECO:

• A full- time job in a dynamic, passionate, international team

• Competitive salary

• Benefit system

• You will work in hybrid work model in Marly, Valenciennes, France

If the above job description interests you and you think you are a good fit, apply now! (CV in English). We look forward to receiving your application.  

#LI-Hybrid

#LI-CC2

About the Company This Federal government agency is responsible for delivering high-quality, accessible services to support all Australians. They are currently seeking a highly skilled APS6 Senior Service Designer to join their busy team for a temporary assignment until June 2024, with the option to extend another 12 months. **Mandatory: Australian Citizenship required to work within Federal Government.** APPLICATIONS CLOSE  16/01/2024 at 11:59PM About the Role The APS6 Senior Service Designer will research, develop, prototype and test service designs to ensure that services are designed in a way that creates optimal user and staff experience, and delivers business outcomes. Key duties include:Lead the development of service design artefacts, including current state journey maps and service blueprints, future state maps, discovery reports and presentationsLead the design of, and conduct user research, observations, data analysis and usability/prototype testingUse story-telling and visualisation to bring presentations and reports to lifeManage the design and facilitation of workshops, including project kick-off meetings, ideation and concept creation and prioritisation activities and strategic planning workshopDevelop and manage service design plansBuild and maintain stakeholder relationships to achieve strategic objectives About you Our ideal candiate will have:Previous experience in a similar Service Designer role, ideally within the government spaceKnowledge of hhuman centred design methodologies and relevant government service design standards and frameworksUnderstanding of Customer centric frameworks and methodologies including the Customer Experience Management Framework Excellent communication and interpersonal skillsHigh-level analytical skillsNegotiation skills and ability to build strong working relationships BenefitsTemporary assignment until end of June 2024, with option to extend another 12 months$60- $65 per hour superFull-time hours, Monday…

Click here to view more detail / apply for APS6 Senior Service Designer

· Design and produce printing artworks/FA according to customers’ requirement

· Handle telephone calls and emails

· Ensure diligent follow up, negotiate and close sales with customers

· Provide administrative support to sales team inclusive of preparing sales quotation, issuing of job sheet, artwork approval, etc and filing of documents

· Coordinate timely delivery of goods

· Liaise with production on print job requirement