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Work Location :
DSP INDUSTRY SDN BHD
46, LORONG IKS BUKIT TENGAH,
TAMAN IKS BUKIT TENGAH,
14000 BUKIT MERTAJAM.
Contact : 012-4753533 ( Mr. Wilbert )
Language Required :
Bahasa Malaysia
English
Mandarin
Responsibilities:
Requirements:
Perks & Benefits
IMMEDIATE VACANCIES: Sale Executives
CONTACT : +6012-4753533 ; Email :-wilbert5@dspindustry.com
We are an Established Cargo Securing and Warehouse Packaging Solutions Provider in Malaysia. We corporated in 2003. We SPECIALIZE in developing the state-of-art solutions that enhance the shipping industry's ability to secure their goods during transit and ensure their safe arrival at the customer's destination.
Hiring immediately @ Location : Georgetown, Penang
Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level in English
* We welcome applications from freshers.
Working Hours: 9 am to 9 pm shift (It will transition to a 24/7 shift in the future)
Salary: Basic salary of RM 3800 + Fixed Language allowance of RM 300
Responsibilities
● Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.
● Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.
● Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.
● Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.
● Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.
● Ensuring innovation and quality in every customer interaction.
● Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.
● Maintaining a comprehensive awareness of the client's strengths in the industry.
● Demonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business English
● Professional working experience dealing with face-to-face or virtual interactions with customers preferred.
● Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration
● Excellent understanding and knowledge on high technology products and computers and operating systems
● Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
● Excellent judgment and decision-making skills
Language allowance 300RM Per month
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