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Job Scope 工作範圍:
Requirement 需求:
Perks & Benefits 福利待遇
We serve all customers throughout the whole Malaysia. Our goal is to serve every customers' need in sourcing the best and most stable financial solutions for them.
Comprehensive services, helping families in need and businesses while identifying the right solutions to suit all our customers' situation. With our knowledge and skills, we take proactive steps to aid them in their whole financial planning efficiently and risk-free too.
BrilliantStars also provides a platform and opportunity for entrepreneurs in financial planning business. We provide comprehensive training & support for new partners with lots of opportunities for career advancement.
Speak to us today. A noble, rewarding and fulfilling career awaits you !
We believe in working together as a team towards the same goal while building a brighter future together. We are here to help you be better than better.
OUR CULTURE
Energetic - Teamwork - Positive Vibes
We are building a young energetic entrepreneurs team, that achieve success together.
Job Scope 工作范围:
Requirement 需求:
Perks & Benefits 福利待遇
We serve all customers throughout the whole Malaysia. Our goal is to serve every customers' need in sourcing the best and most stable financial solutions for them.
Comprehensive services, helping families in need and businesses while identifying the right solutions to suit all our customers' situation. With our knowledge and skills, we take proactive steps to aid them in their whole financial planning efficiently and risk-free too.
BrilliantStars also provides a platform and opportunity for entrepreneurs in financial planning business. We provide comprehensive training & support for new partners with lots of opportunities for career advancement.
Speak to us today. A noble, rewarding and fulfilling career awaits you !
We believe in working together as a team towards the same goal while building a brighter future together. We are here to help you be better than better.
OUR CULTURE
Energetic - Teamwork - Positive Vibes
We are building a young energetic entrepreneurs team, that achieve success together.
Hiring immediately @ Location : Georgetown, Penang
Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level in English
* We welcome applications from freshers.
Working Hours: 9 am to 9 pm shift (It will transition to a 24/7 shift in the future)
Salary: Basic salary of RM 3800 + Fixed Language allowance of RM 300
Responsibilities
● Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.
● Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.
● Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.
● Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.
● Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.
● Ensuring innovation and quality in every customer interaction.
● Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.
● Maintaining a comprehensive awareness of the client's strengths in the industry.
● Demonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business English
● Professional working experience dealing with face-to-face or virtual interactions with customers preferred.
● Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration
● Excellent understanding and knowledge on high technology products and computers and operating systems
● Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
● Excellent judgment and decision-making skills
Language allowance 300RM Per month
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