Hiring immediately @ Location : Georgetown, Penang
Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level in English
* We welcome applications from freshers.
Working Hours: 9 am to 9 pm shift (It will transition to a 24/7 shift in the future)
- Individuals who can fluently speak and write in Bahasa Malaysia and English (C1 Level)
- Experience in the sales or customer service industry is an added advantage.
- Responsibilities include handling customers via calls, emails, and chat
Salary: Basic salary of RM 3800 + Fixed Language allowance of RM 300
Responsibilities
● Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.
● Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.
● Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.
● Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.
● Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.
● Ensuring innovation and quality in every customer interaction.
● Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.
● Maintaining a comprehensive awareness of the client's strengths in the industry.
- Minimum of Diploma in any field
● Demonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business English
● Professional working experience dealing with face-to-face or virtual interactions with customers preferred.
● Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration
● Excellent understanding and knowledge on high technology products and computers and operating systems
● Effective time management strategy including ability to multi-task, prioritize, organize and balance workload
● Excellent judgment and decision-making skills
Language allowance 300RM Per month
