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Service Design is a dynamic, rigorous approach to solving problems and PSYKHE is on a mission
to reimagine, reframe, create, and innovate by unlocking the power of design for our clients.
As a Service Designer, you will work closely with our clients and a multi-disciplinary team, uncovering and solving problems, before leading the design process to deliver the end-to-end journey of a service, across digital and physical channels.
Your responsibilities will include:
You are:
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To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.
Job Category
Program & Project ManagementJob Details
About Salesforce
We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.
We're looking for a versatile and creative service designer to join us in making Salesforce the best place to work in the world. The Employee Experience (EX) team is tasked with crafting and delivering simple, intuitive and coordinated experiences that drive better business outcomes. We work across the organization to understand our employees, find opportunities and root causes so that we focus on the most important things that drive the greatest impact - for both the business and our people!
As a Service Designer, you will lead end-to-end employee experience design efforts - from identifying and framing the problem to conceptualization, rapid prototyping and iteration. You will work closely with cross-functional partners to look at the full organizational ecosystem and ensure experiences resonate with employees, while delivering on key business outcomes. To succeed in this role you should have a strong spirit of innovation, creativity and collaboration, a high degree of intellectual curiosity, and like operating in a fast paced, “start-up” style, organizational structure.
Accommodations
If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.
Posting Statement
At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.
Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.
Salesforce welcomes all.
For New York-based roles, the base salary hiring range for this position is $150,300 to $225,500.For Colorado-based roles, the base salary hiring range for this position is $136,600 to $187,900.For Washington-based roles, the base salary hiring range for this position is $136,600 to $206,700.For California-based roles, the base salary hiring range for this position is $150,300 to $225,500.For Hawaii-based roles, the base salary hiring range for this position is $136,600 to $187,900.Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.Official account of Jobstore.
About NCR VOYIX
NCR VOYIX Corporation (NYSE: VYX) is a leading global provider of digital commerce solutions for the retail, restaurant and banking industries. NCR VOYIX is headquartered in Atlanta, Georgia, with approximately 16,000 employees in 35 countries across the globe. For nearly 140 years, we have been the global leader in consumer transaction technologies, turning everyday consumer interactions into meaningful moments. Today, NCR VOYIX transforms the stores, restaurants and digital banking experiences with cloud-based, platform-led SaaS and services capabilities.
Not only are we the leader in the market segments we serve and the technology we deliver, but we create exceptional consumer experiences in partnership with the world’s leading retailers, restaurants and financial institutions. We leverage our expertise, R&D capabilities and unique platform to help navigate, simplify and run our customers’ technology systems.
Our customers are at the center of everything we do. Our mission is to enable stores, restaurants and financial institutions to exceed their goals – from customer satisfaction to revenue growth, to operational excellence, to reduced costs and profit growth. Our solutions empower our customers to succeed in today’s competitive landscape.
Our unique perspective brings innovative, industry-leading tech to all the moving parts of business across industries. NCR VOYIX has earned the trust of businesses large and small — from the best-known brands around the world to your local favorite around the corner.
Location: Belgrade, Serbia (hybrid)
Grade: 09
Position name: Service Design Analyst
Position Summary
The candidate will become a Functional Team member for the Services Technology Technical Design Team and be responsible for NCR WCS Service Part Logistics Ops, Part Finance Ops and Depot Ops Systems. This role will include both WCS System Deployment Team and Practice Management responsibilities. Support all of the WCS Global Applications used by Part Logistics, Part Finance and Depot Operations. This Organization partners with IT and NCR Services Field Operations to architect world class, end-to-end IT solutions spanning functional areas such as Incident Creation, Remote Support, Incident Management, Field Operations, Parts Logistics/Finance and Depot. Works on global projects and solves problems in creative and effective ways. Adapts global tools and techniques to local needs; Accountable for successful design, development, and deployment of global service processes and related infrastructure
Candidates should have experience in delivering services and understand the linkage of Part Logistics, Part Finance and Depot Operational to the current NCR Services Systems and Processes.
The application footprint includes the following Oracle CRM modules: Spares Management, Depot Repair, Oracle Order Management, Inventory, Bill of Material, Work in Process, Purchasing, General Ledger, Accounts Payable, Accounts Receivable, and Fixed Assets.
Key Areas of Responsibility
Basic Qualifications
Preferred Qualification
Offers of employment are conditional upon passage of screening criteria applicable to the job
EEO Statement
Integrated into our shared values is NCR Voyix’s commitment to diversity and equal employment opportunity. All qualified applicants will receive consideration for employment without regard to sex, age, race, color, creed, religion, national origin, disability, sexual orientation, gender identity, veteran status, military service, genetic information, or any other characteristic or conduct protected by law. NCR Voyix is committed to being a globally inclusive company where all people are treated fairly, recognized for their individuality, promoted based on performance and encouraged to strive to reach their full potential. We believe in understanding and respecting differences among all people. Every individual at NCR Voyix has an ongoing responsibility to respect and support a globally diverse environment.
Statement to Third Party Agencies
To ALL recruitment agencies: NCR Voyix only accepts resumes from agencies on the preferred supplier list. Please do not forward resumes to our applicant tracking system, NCR Voyix employees, or any NCR Voyix facility. NCR Voyix is not responsible for any fees or charges associated with unsolicited resumes
“When applying for a job, please make sure to only open emails that you will receive during your application process that come from a @ncrvoyix.com email domain.”
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About Us
Verz Design Pte Ltd is a leading web design agency in Singapore, specializing in creating stunning and effective online solutions for our clients. We are seeking a dynamic and results-driven Customer Success Specialist to join our team and contribute to our growth in the digital space.
Job Summary
As a Customer Success Specialist, you will play a crucial role in ensuring the smooth operation, managing website maintenance and its renewals and ensuring client satisfaction throughout the renewal process. You will collaborate closely with other team members to deliver outstanding support and service to our clients.
Responsibilities:
Sales and Customer Engagement:
Reporting and Analysis:
Qualifications:
Why Join Us:
To apply, please send your resume outlining your relevant experience and why you are the ideal candidate for this role to jacelyn@verzdesign.com
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Role title: Service Design Lead
Salary: £45,000-£50,000
Location: UK based - remote with occasional (fully expensed) office visits
Reports to: Implementation Director/Senior Project Manager
Do you have experience of working at management level on the implementation and ongoing operational delivery of comparable contracts? If so, then consider the role of Service Design Lead with Reed in Partnership.
Reed in Partnership is a public service provider delivering a range of services that transform people and their communities. These services are delivered across our Assessment, Employability, Wellbeing, Citizen Services and Environment divisions.
Our Reed Assessment division, a national provider of trusted and secure testing and assessments, is planning for the significant expansion of its testing operations during 2024. We are currently bidding for the delivery, on behalf of the Standards and Testing Agency (STA), of Key Stage 1 & 2 testing to all Primary School students in England. Securing this multi-million pound contract would see Reed Assessment responsible, directly and through its supply chain partners, for the production, distribution, marking and moderating of all key stage tests across Primary Schools.
We are now looking to build an experienced implementation and delivery team ready to successfully mobilise this contract from April 2024. Please note this is a Fixed term contract for 18.5 months starting in April 2024.
Please note, expensed travel including potential overnight stays will be expected at key points of the implementation cycle, the frequency of which will vary.
What is the role about?
The Service Design Lead will take a leading role in ensuring that Reed in Partnership’s company standards are upheld and clearly defined throughout the entire process of Implementation. The Service Design Lead is responsible for leading on the service design elements of Implementation from contract award to contract commencement. You will lead on the day-to-day ‘Service Design’ workstream during the mobilisation of the contract and will have full responsibility for this element of Implementation. The Service Design Lead will directly manage a Service Design Executive, working alongside other key internal and external stakeholders to ensure we have a full-service solution for the contract.
As Service Design Lead, you will manage and be part of an expert team which take the lead on these activities. It is a varied role which will encompass the responsibility of leading and managing a team with focus on Service design activities to successfully deliver on our commitments. When required you may also lead contact with the commissioner and other external stakeholders throughout the implementation.
Just some of your day-to-day responsibilities will include;
• Taking a lead on identification of training requirements for the contract, ensuring the creation of documentation and delivery key training materials to new starters and existing staff
• Developing innovative Operational Delivery Models in conjunction with internal stakeholders, through the creation of process flows, discussion with key departments, and contractual documentation
• Identifying improvements and best practice throughout the contract implementation process
• Ensuring that all activities are executed in accordance with quality and compliance requirements.
• Ensuring that contractual detail, bid specification and submission details and provider guidance has been transferred by the team into workable operational delivery documentation, developing the training material.
• Identifying best practice examples to build Implementation solutions via building a strong rapport and delivery knowledge with all Workstream departments.
• Designing and testing new delivery methodology to improve performance and productivity.
• Working closely with the Business Development team in understanding bid requirements and any USP solutions required.
• Designing operational guidance and process materials, and developing additional operational assets and tools where required.
This is not an exhaustive list and as such you will be expected to carry out any other duties as may be specified by the manager from time to time. This profile is non-contractual.
What’s in it for you?
Alongside a generous base salary (pro-rata for part time), and great flexibility with your working schedule, we offer training, development and progression opportunities. You will have access to a wide range of Reed in Partnership benefits, which include:
• 25 days annual leave (pro-rata for part time) + Bank Holidays
• Reed Pension Scheme
• Award Winning Management & Leadership training
• Professional & Personal Development Funds
• Bi-annual pay reviews
To be successful in this role, we are looking for someone with;
Essential Criteria:
• Bachelor’s degree (or equivalent)
• Experience of working at management level on the implementation and ongoing operational delivery of comparable contracts
• A sound understanding of financial, contractual and risk management methods.
• Strong IT skills (ideally including) knowledge of MS Visio
• Excellent visual communication and experience translating complex information into diagrammatic form.
• Experience in the delivery of complex information to teams in presentation and/or training sessions/briefings
• Experience of Service design methodology and be able to produce detailed service delivery models for customer journeys on our programmes that are deliverable.
• Understanding of contractual delivery ideally gained via service design or management/technical/specialist/supervisory role.
• Ability to liaise effectively and professionally with internal and external stakeholders.
• Experience of direct line management of a team, including remote working and effective performance management
• Willingness to travel throughout the UK to support implementation.
Diversity and Inclusion;
We aim to ensure that no candidate or employee receives less favourable treatment on the grounds of gender, race, disability, sexual orientation, religion or belief, age, gender reassignment, marital or civil partnership status, pregnancy or maternity. We offer an interview to disabled candidates who meet the minimum criteria.
Proud member of the Disability Confident employer scheme
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Service Lead - Service Design and Transition
£45,200 to £52,000 plus great benefits (Work Level 5)
Manchester city centre (hybrid working)
We're looking for a Service Lead to join us in Manchester to play a key part in our service design and transition agenda across Co-op. In this role you'll work in a hybrid way - splitting your time between home and the office (find out more about our hybrid working policy at colleagues.coop.co.uk/hybrid-working-policy).
As a Service Lead at Co-op, you'll collaborate closely with our Delivery and Project Managers right from the start of projects. We'll also look to you to design the service wrapper, end-to-end. No matter which projects you're working on, it'll be up to you to engage the right colleagues, at the right time, to set our service up for success in the future.
What you'll do
This role would suit people who have
Why Co-op?
If you've got the skills and experience we're looking for, we can offer you a competitive salary and great benefits package which includes 30% off Co-op branded products in our food stores (as well as other discounts on Co-op products and services). You'll also get:
Building an inclusive work environment
At Co-op, we're proud to do things a different way. As one of the world's largest co-operatives, owned by millions of members, community is at the heart of what we do. Since our Co-op was founded in 1844, we've had a clear social purpose, and everything we do as a business helps to build a fairer world for our members, customers, colleagues, and communities.
We're actively building diverse teams and we welcome applications from everyone. If you have a disability, we can make reasonable adjustments to our recruitment process according to your needs. We're also part of the Disability Confident scheme, meaning we'll always offer an interview to disabled candidates who apply through the scheme if they meet the minimum criteria for a job.
We'll ask whether you'd like to be considered under the Disability Confident scheme when you apply.
If we invite you to take part in the recruitment process for any of our jobs, we'll ask you if you need any reasonable adjustments to enable you to participate.
You can find out more about our recruitment process at jobs.coop.co.uk/apply-process.
You can find out more about the Disability Confident scheme and all our commitments to diversity and inclusion at colleagues.coop.co.uk/diversity-inclusion-and-wellbeing.
Proud member of the Disability Confident employer scheme
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[What you will be working on]
- Support the daily operation of services
- Manage enquiries from various stakeholders i.e. students, parents, public, agencies, etc
- Assist in organising activities related to admission processes, examination processes, orientation programmes and graduation ceremony as well as supporting College’s events and functions
- Assist is monitoring department budget and procuring of items like stationeries, first aid items, sundries, etc
- Maintain and upkeep records and inventory items
- Review and improve work processes
- Maintain proper documentation keeping
- Any other administrative duties as assigned
[What we are looking for]
- At least 2 years of relevant work experience
- Good interpersonal skills and communication skills (both in written and spoken)
- Self-motivated, self-disciplined with positive attitude
- Meticulous with procurement and inventory
- Good time management and strong multi-tasking skills
- Technology savvy and proficiency in Microsoft Office Suite
- Candidate must be a good team player who is process/detail-oriented and organised
- Some knowledge of event management will be an advantage
Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.
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This role will be responsible for the design and transition of new or changed services introduction into the live environment.
Accountable for the transition of all aspects of service change deriving from assigned projects, from the stage where it is owned fully by a project team, through transition to service management, where business as-usual services are delivered by the support groups.
This role will work closely with the project teams and the operations team (service owners, service delivery manager, L1/L2 support teams, change management and the infrastructure teams), while aligning to policies and procedures set out by the process owner.
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Software Engineer Temp/Intern
The Centre for Smart Systems (CS2) at the Singapore University of Technology and Design (SUTD) is looking for software engineer temp/intern.
Period:
- Full-time from Mar-Aug 2024, or
- Full-time from May-Aug 2024, or
- Part-time from Mar-May 2024 and full-time from May-Aug 2024.
Responsibilities:
1. Perform training and development of AI and computer vision models
for smart estate applications.
2. Develop full stack web applications for smart estate applications.
3. Perform end-to-end system integration, testing and deployment.
Qualifications:
1. Current undergraduate students pursuing Bachelor's degree in Computer Science, Computer Engineering, or related fields. Open to students who have completed pre-university education and have relevant
experience.
2. Good programming skills in C/C++, Java, Python, etc.
3. Knowledge or interest in training and evaluation of computer vision models.
4. Knowledge or interest in deep learning frameworks, e.g. PyTorch or TensorFlow.
5. Strong analytical and problem solving skills.
6. A good team player with good communication skills.
Please submit your resume to cs2.jobs@gmail.com. Only the shortlisted
candidates will be notified.
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Job Responsibilities
Job Requirements
Only shortlisted candidate will be notified.
To apply, please visit to www.gmprecruit.com and search for Job Reference: 23539
GMP Recruitment Services (S) Pte Ltd | EA Licence: 09C3051 | EA Personnel: Jaremy Ong | Registration No: R1876766
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Job Scope:
• Design and implement policy and process improvements; and surface opportunities for product development and enhancement to deliver client’s operational outcomes effectively
• Conduct thorough analysis and evaluation of existing policies, processes, systems and data relating to client’s business operations to identify areas for improvement and optimisation
• Develop a deep understanding of client’s operational workflows and procedures and maintain up-to-date documentation of policies and processes
• Partner client’s business units, corporate departments and key stakeholders to elicit and define business needs through user-centric methodologies and develop the appropriate business cases
• Gather, document and translate business needs into functional and technical requirements to inform product design and development; and work closely with product team(s) to deliver product(s)
• Identify interdependencies across projects/initiatives and strategise how these can be managed and coordinated, in collaboration with the relevant client teams
• Support business transition and help drive change through actively engaging key stakeholders and end users
• Own and maintain overview of client’s ‘business operations health’ and support operational decision-making through business analytics by:
- Establishing standards and metrics to measure impact, progress and performance of operational initiatives
- Tracking, analysing and interpreting complex datasets to surface insights that inform business units (e.g. programme planning and delivery, budget and cost estimations, potential issues, risks and benefits)
• Provide regular updates and reporting to management, highlighting key findings, recommendations and progress towards client’s operational goals
• Keep abreast with industry trends, best practices and emerging technologies related to business operations and process improvement
Requirements:
• Proven experience as a Service Design and/or Process Improvement Specialist or in a similar role, preferably in a business operations or process improvement capacity
• Good understanding of user-centric principles and/or service design
• Excellent problem-solving skills and the ability to think critically to propose innovative solutions
• Adept communicator (both written and verbal) with the ability to effectively convey complex information to stakeholders across all levels
• Enjoys both working independently and collaboratively in a fast-paced, dynamic environment
• Strong analytical skills
Period: 3-year contract
Location: Buona Vista
Salary: $4,800 to $7,000
Working Arrangement: Mondays to Fridays: 8.30 am to 6.00pm
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