Total 166 Customer Service Manager job vacancies in Kelana Jaya,PJ

Job Highlights

• Multicultural Environment
• Career Progression Opportunities
• Medical & Insurance Coverage

Job Description

About the Position 

This is a Full Time Permanent Position.

Key Responsibilities may include, and not limited to

• Contact registered shoppers / auditors in the Americas / Europe / Asia Pacific region to allocate evaluations & surveys
• Respond to shopper / auditor email enquiries
• Quality check online reports & surveys according to set service standards
• Assist in recruiting new shoppers / auditors in Americas / Europe / Asia Pacific region to boost database.

Requirements:

• Candidate must possess at least a Higher Secondary, STPM, ‘A’ Level, Pre-U, Diploma, Advanced / Higher / Graduate Diploma, Bachelor’s Degree, Post Graduate Diploma, Professional Degree in any field
• Required language(s): Good Command of the English language
• Applicants must be willing to work in Petaling Jaya
• Excellent phone manner
• A hard working and dedicated approach
• Immediate start required
• Preferable to have experience in Customer Service (but not essential)
• Fresh graduates / entry level applicants are encouraged to apply

If you think you are the right person for this challenging and rewarding role, we’d love to hear from you. Please apply by sending your resume and cover letter online.

Perks & Benefits

• Nearby public transport
• Central location
• Free snacks / Happy hours
• Medical insurance
• Personal development opportunities

工作亮點

• 多元文化環境
• 職涯發展機會
• 醫療和保險範圍

職位描述

關於職位

這是一個全職永久職位。

主要職責可能包括但不限於

• 聯絡美洲/歐洲/亞太地區的註冊購物者/審核員進行評估和調查
• 回覆購物者/審核員電子郵件詢問
• 根據設定的服務標準檢查線上報告和調查的質量
• 協助在美洲/歐洲/亞太地區招募新的購物者/審核員以擴充資料庫。

要求：

• 候選人必須至少擁有任何領域的高中、STPM、'A' Level、大學預科、文憑、高級/高級/研究生文憑、學士學位、研究生文憑、專業學位
• 所需語言： 良好的英語能力
• 申請人必須願意在八打靈再也工作
• 優秀的電話方式
• 努力工作和專注的方法
• 需要立即開始
• 有客戶服務經驗者優先（但非必要）
• 鼓勵應屆畢業生/入門申請者申請

如果您認為自己是擔任這一充滿挑戰且回報豐厚的職位的合適人選，我們很樂意聽取您的意見。請透過線上發送您的履歷和求職信進行申請。

津貼和福利

• 附近的公共交通
• 中心位置
• 免費小吃/歡樂時光
• 醫療保險
• 個人發展機會

Job Brief

Primary – customer-oriented service representative to act as a liaison, and resolve any emerging problems our clients might face with accuracy and efficiency. Ensure excellent service standards and maintain high customer satisfaction.

Secondary– to effectively manage large amounts of data, turning data into information, information into insight. The target is to insert, update, and maintain accurate data to ensure smooth operations.

Job Responsibilities:

• Effectively manage incoming calls, identify and access customers’ needs to achieve customer satisfaction
• Handle complaints, provide appropriate solutions within time limit and follow up to ensure resolution
• In-house liaising between technical team and customers
• Interpret data, analyse results, and provide ongoing reports to management and customers
• Compile, verify accuracy, and review data for deficiency or errors, correcting any incompatibilities if possible
• Keep records of customer interactions, process customers’ accounts and file documents

Requirements:

• Diploma or higher
• Excellent communication and writing skills in ENGLISH and BAHASA MALAYSIA
• Computer literate (Microsoft Office – Word, Excel, etc.)
• Good time management and ability to work independently as well as part of a team
• Training provided

Perks & Benefits

• Central location
• Free snacks / Happy hours
• Personal leave

職位簡介

主要 – 以客戶為導向的服務代表充當聯絡人，準確且有效率地解決客戶可能面臨的任何新問題。確保卓越的服務標準並維持較高的客戶滿意度。

第二——有效管理大量數據，將數據轉化為訊息，將資訊轉化為洞察力。目標是插入、更新和維護準確的資料以確保順利運作。

工作職責：

• 有效管理來電，辨識並獲取客戶需求，實現客戶滿意度
• 處理投訴，限期提供適當解決方案並跟進確保解決
• 技術團隊與客戶之間的內部聯絡
• 解釋數據、分析結果並向管理階層和客戶提供持續報告
• 編譯、驗證準確性並檢查資料是否有缺陷或錯誤，如果可能，糾正任何不相容性
• 保存客戶互動記錄、處理客戶帳戶並歸檔文件

要求：

• 文憑或更高學歷
• 優秀的英語和馬來語溝通和寫作能力
• 精通電腦（Microsoft Office – Word、Excel 等）
• 良好的時間管理能力以及獨立工作和團隊合作的能力
• 提供培訓

津貼和福利

• 中心位置
• 免費小吃/歡樂時光
• 事假

Responsibilities:
1.    Plan, execute, and finalize projects within set deadlines and budgets.
2.    Define project objectives, scope, and deliverables in alignment with business goals.
3.    Develop comprehensive project plans and communication documents.
4.    Communicate project expectations clearly to team members and stakeholders.
5.    Estimate resources and personnel needed to achieve project goals.
6.    Continuously manage project expectations with all project participants.
7.    Delegate tasks and responsibilities to appropriate team members.
8.    Identify and resolve conflicts and issues within the project team.
9.    Track project progress and milestones, and deliver regular reports.
10.    Coach and mentor project team members, fostering accountability and growth.

Qualifications:
1.    Bachelor’s degree in Engineering (Electrical, Mechanical, or related field).
2.    Proven project management experience in the electrical and/or mechanical engineering sectors.
3.    Strong familiarity with project management software and tools.
4.    Ability to effectively lead a team and manage multiple projects under tight deadlines.
5.    Excellent problem-solving, organizational, and communication skills.

Skills:
1.    PMP or equivalent certification is highly regarded.
2.    Strong analytical and decision-making abilities.
3.    Experience with contract negotiation and management.
4.    Adept at conducting risk management.

Work Environment:
You will work in an office setting with regular site visits, requiring interaction with clients and on-site teams. This role demands flexibility and the ability to adapt to the dynamic needs of projects with varying technical requirements.
This position is perfect for a driven individual with a knack for leadership and a passion for delivering innovative electrical and mechanical solutions. If you’re looking to steer projects to success and make a tangible impact in the industry, we encourage you to apply.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Personal leave
• Open culture
• Personal development opportunities

You will report to the Director/General Manager and will be responsible for leading the team in the proper implementation and management of the office’s projects including:-

• Preparation of quantities and pricing for tender submission including calling for quotations from sub-contractors and suppliers;
• Preparation of progressive claims and verifying sub-contractors’ claims including visit to project sites as and when necessary;
• Preparation of progressive report, building materials purchasing and delivering schedules including liaising with purchasing department; 
• Possess at least a Advance Diploma in Quantity Survey or equivalent

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

Responsibilities:

• Manage a portfolio of accounts to achieve long-term success.
• Develop positive relationships with clients.
• Act as the point of contact and handle customers' individual needs.
• Generate new business using existing and potential customer networks.
• Resolve conflicts and provide solutions to customers in a timely manner
• Report on the status of accounts and transactions.
• Set and track sales account targets, aligned with company objectives.
• Monitor sales metrics (e.g. quarterly sales results and annual forecasts).
• Suggest actions to improve sales performance and identify opportunities for growth.

Requirements:

• Proven work experience as a Sales Account Manager or Sales Account Executive.
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Knowledge of CRM software and MS Office (MS Excel in particular).
• Familiarity of sales performance metrics.
• Good communication and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Business acumen with a problem-solving attitude.
• Possess at least a Bachelor's Degree in Business Administration, Marketing or relevant field.
• Fluency in English, Mandarin and Bahasa Malaysia (written & spoken)

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Personal development opportunities

Qualifications :

• Degree or Diploma in Mechanical/Chemical Engineering from a recognized institution
• Minimum 8 years working experience in mill management and project related work
• Good interpersonal and communication skills
• Willing to travel on overseas assignments
• Assist project execution team 

Duties & Responsibilities  :

• Undertake project planning, design, preparation of tender supervision and supervision of construction as per project/contract requirements.  
• Assist in matters related to Authority approvals for projects.  
• Undertake any other related tasks as per project/contract requirements.    
• To liaise with client, contractors, technology providers/suppliers, and all other stake holders on project related matters as required.     
• Coordinate with client on the progress of the project implementation and attend to all requests made by the client on the project.  
• Visit project sites to monitor progress and ensure conformance of design drawings, specifications and enforce good engineering practice.
• Conduct site meetings, oversee work of site staff and certify progress claims of contractors and suppliers.  
• Discuss any specific requirements with the client and other related parties, if need arises.
•  Manage, direct and monitor progress during each phase of a project development.  
• Resolve design and construction problems, as they arise competently and speedily.  
• Reply all letters, e mails and correspondences and submit minutes of meetings and reports (if required) promptly.  
• Coordinate and supervise the work of the draughting and support staff.  
• Any other tasks assigned by the firm in the course of project development or implementation 

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Qualifications :

• Degree or Diploma in Mechanical/Chemical Engineering from a recognized institution
• Minimum 8 years working experience in mill management and project related work
• Good interpersonal and communication skills
• Willing to travel on overseas assignments
• Assist project execution team 

Duties & Responsibilities  :

• Undertake project planning, design, preparation of tender supervision and supervision of construction as per project/contract requirements.  
• Assist in matters related to Authority approvals for projects.  
• Undertake any other related tasks as per project/contract requirements.    
• To liaise with client, contractors, technology providers/suppliers, and all other stake holders on project related matters as required.     
• Coordinate with client on the progress of the project implementation and attend to all requests made by the client on the project.  
• Visit project sites to monitor progress and ensure conformance of design drawings, specifications and enforce good engineering practice.
• Conduct site meetings, oversee work of site staff and certify progress claims of contractors and suppliers.  
• Discuss any specific requirements with the client and other related parties, if need arises.
•  Manage, direct and monitor progress during each phase of a project development.  
• Resolve design and construction problems, as they arise competently and speedily.  
• Reply all letters, e mails and correspondences and submit minutes of meetings and reports (if required) promptly.  
• Coordinate and supervise the work of the draughting and support staff.  
• Any other tasks assigned by the firm in the course of project development or implementation 

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

REPASSA Engineering Sdn Bhd is an established local company in Process Machineries for the food, cosmetic, pharmaceutical, etc. industries.

Job Description (SERVICE) Primary Scope

· To assist the Service Manager with the after sales aspect of the business.

· Perform health checks, troubleshooting and technical service activity.

· To attend and perform training and commissioning service.

· Establish, develop and maintain positive after sales business and customer relationship.

Job Description (SALES) Secondary Scope

· To assist the Sales Operations Manager with managing customers

· Present, promote and sell products/services to existing and prospective customers.

· Prepare budgetary quotation, technical proposal and follow up on projects.

· Establish, develop and maintain positive business and customer relationships.

Job Requirement:

· Able to read understand and explain mechanical, electrical, and pneumatic drawings.

· Able to perform hands on service for our machines.

· Dynamic, outgoing with excellent communication and interpersonal skills.

· Willing to travel and possess own transport.

· Initiative and ability to work independently.

· Aggressive, energetic, and highly motivated with the determination to succeed.

· Experience would be an advantage; fresh graduates are also welcome to apply.

Company website: www.REPASSA.com

Contact details: Mr Adam / M: +6012 650 9786 / E: adam@repassa.com

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

REPASSA Engineering Sdn Bhd is an established local company in Process Machineries for the food, cosmetic, pharmaceutical, etc. industries.

Job Description (SERVICE) Primary Scope

· To assist the Service Manager with the after sales aspect of the business.

· Perform health checks, troubleshooting and technical service activity.

· To attend and perform training and commissioning service.

· Establish, develop and maintain positive after sales business and customer relationship.

Job Description (SALES) Secondary Scope

· To assist the Sales Operations Manager with managing customers

· Present, promote and sell products/services to existing and prospective customers.

· Prepare budgetary quotation, technical proposal and follow up on projects.

· Establish, develop and maintain positive business and customer relationships.

Job Requirement:

· Able to read understand and explain mechanical, electrical, and pneumatic drawings.

· Able to perform hands on service for our machines.

· Dynamic, outgoing with excellent communication and interpersonal skills.

· Willing to travel and possess own transport.

· Initiative and ability to work independently.

· Aggressive, energetic, and highly motivated with the determination to succeed.

· Experience would be an advantage; fresh graduates are also welcome to apply.

Company website: www.REPASSA.com

Contact details: Mr Adam / M: +6012 650 9786 / E: adam@repassa.com

Perks & Benefits

• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Junior Product Manager - Core Products

At Silverlake MasterSAM, we believe that “A great product comes from real users”. We always listen to our customers and understand their problem areas because we always believe there is nothing that can beat the user’s real experience. Many of our successful innovations are the result of our attentiveness to customers’ quest for more effective solutions to tackle their IT security issues. We relentlessly pursue innovation to effect relevant and more practical solutions to our customers’ increasingly complex security problems – in the core area of privileged user access management.

This is an entry level position reporting to the Senior Product Manager to work on our core product which provides Privilege Access Management. Our team roles are constantly evolving as we grow, so be prepared for constant tweaks in roles and responsibilities. 

What You'll Do

●      You will be part of the product management team working on core products with initial focus areas in analytics or UX

●      You’ll be responsible for the delivery of your selected product focus area

●      You’ll be interacting with customers, PMs, engineers and sales teams to understand their pain points to prioritize features for maximum impact

●      Documenting stories and acceptance criteria, illustrating flows and high level UX that will be understood by engineering teams

●      Collaborate with the release team to plan out releases for your focus area

●      Get your hands dirty with engineering and support teams to understand the ins and outs of the product 

●      Support engineering team tasks when all hands on deck is needed

Must have skills

●      Empathy – able to put yourself in another person’s shoes and understand their experiences

●      Critical thinking – capable of breaking big problems into small, manageable tasks

●      Strong written and verbal communication in English

●      Good presentation skills

Nice to have skills

●      Experience in using JIRA and Confluence

●      Experience or interest in cybersecurity

●      Experience working with APIs

●      Experience working with cloud platforms

●      Experience with integrations

●      Have a flair for writing content

• There is an in-lieu replacement leave PH fall on Saturday
• Recognize all Public Holidays in Selangor state
• Parking Allowance, Medical, Optical, Dental Benefits

職責：
1. 在規定的期限和預算內規劃、執行和完成專案。
2. 根據業務目標定義專案目標、範圍和可交付成果。
3. 制定全面的專案計畫和溝通文件。
4. 向團隊成員和利害關係人清楚傳達專案期望。
5. 估計實現專案目標所需的資源和人員。
6. 與所有專案參與者一起持續管理專案期望。
7. 將任務和責任委派給適當的團隊成員。
8. 辨識並解決專案團隊內的衝突和問題。
9. 追蹤專案進度和里程碑，並定期提交報告。
10. 輔導和指導專案團隊成員，促進責任感和成長。

資格：
1. 工程學士學位（電機、機械或相關領域）。
2. 在電氣和/或機械工程領域擁有豐富的專案管理經驗。
3. 熟悉專案管理軟體和工具。
4. 能夠有效領導團隊並在緊迫的期限內管理多個專案。
5. 優秀的解決問題、組織和溝通能力。

技能：
1. PMP或同等認證受到高度重視。
2、較強的分析與決策能力。
3、有合約談判及管理經驗。
4.善於進行風險管理。

工作環境：
您將在辦公室環境中工作，並定期進行現場訪問，需要與客戶和現場團隊互動。這個角色需要靈活性和適應具有不同技術要求的專案動態需求的能力。
該職位非常適合具有領導才能、熱衷於提供創新電氣和機械解決方案、有幹勁的個人。如果您希望引導專案成功並在行業中產生實際的影響，我們鼓勵您申請。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 事假
• 開放文化
• 個人發展機會

Responsibilities:

• Design compensation and benefits packages.
• Coordinate in the performance review procedures (e.g. quarterly/annual evaluations).
• Implement effective sourcing, screening and interviewing techniques.
• Assess training needs and coordinate learning and development initiatives for all employees.
• Monitor HR department's budget.
• Act as the point of contact regarding labour legislation issues.
• Create and run referral bonus programs.
• Review current HR technology and recommend effective software.
• Measure employee retention and turnover rates.
• Oversee daily operations of the HR department.

Requirements:

• Proven work experience as an HR Executive, HR Manager or similar role.
• Experience with Human Resources Management Systems / Applicant Tracking Systems.
• Familiarity with full-cycle recruiting.
• Strong knowledge of labour legislation (particularly employment contracts, employee leaves and insurance).
• Demonstrable leadership abilities.
• Excellent communication skills.
• Possess at least a Bachelor's Degree in Human Resources Management or relevant field; MSC is a plus.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

您將向總監/總經理匯報，並負責領導團隊正確實施和管理辦公室項目，包括：-

• 準備投標的數量和定價，包括向分包商和供應商徵求報價；
• 準備漸進式索賠並核實分包商的索賠，包括在必要時訪問專案現場；
• 準備進度報告、建築材料採購和交付時間表，包括與採購部門聯絡；
• 至少擁有工料測量高級文憑或同等學歷

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 休閒著裝要求
• 醫療保險
• 事假