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As a Customer Service Representative, you will be responsible for providing support to our clients. The support will be in various channels such as phone calls, email, and chat. You are expected to provide the best-in-class customer service and ensure the customers are fully satisfied.

Your Missions:

Communicate and explain basic information to the customer
Overcome concerns, resolving customer concerns through active listening, empathy, professionalism, and problem solving
Interacts with customers via telephone, live chat and email to assist with a variety of customer inquiries and issues
Provide excellent support experience to customers via all relevant communication channels.
Identify customer's needs, researching any existing issue in order to provide strategic solutions that will best address customer's needs while ensuring that any existing confusion is clarified
Ensure first contact resolution and effective follow-up with Service partners and internal departments to ensure case closure in accordance to our service standards
Provide constructive feedback on tools, resources, procedures and guidelines to enhance workflow and the customer experience
Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures
Build sustainable relationships and engage customers by taking the extra mile Translation of various documents and handling client complaints
Supporting team and management in any tasks which may require assistance

Our Requirements:

Native Chinesee with excellent verbal and written communication skills in English.
Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field, preferably Finance and Economics related / Corporate Administration,
Corporate Governance, Law, etc. However, fresh graduates with strong job relations are encouraged to apply.
Possess strong time management skills and is motivated to exceed expectations.
Ability to multi-task and use the information provided by customers to tailor responses and actions to meet specific needs.
Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good email/chat/phone etiquette (pace, tone, voice quality, grammar, and articulation).
Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones.

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Eccaz Sdn Bhd

Project Manager

Full-time

Kuala Lumpur, Federal Territory of...

Construction / Property

1 day ago

Duties and Responsibilities :

Supervise, manage and assist the Senior Vice President, Projects on the project
progression and ensure work progress of the ongoing project in accordance to works programme, contract, specification and approved budget
Coordinate and work with project consultants and appointed contractors/ vendors from project inception to completion as well as project delivery
Participate in the review of planning and designing stage with the internal review
team and project consultants
Participate and support project feasibility and viability study, tendering and award of projects
Ensure SPA drawing & specification consistent with Building Plan approval, Contract Drawings & Construction Drawings.
Ensure Tender Drawings tally with BP Approval, SPA & Specification during tender documentation and construction stage
Assist to coordinate inter-departments and consultants for timely inputs with
sufficient pertinent details for tender documentation and construction as well as project delivery
Assist to monitor the construction drawing programme for timely issuance for
construction
Assist to coordinate with consultants and contractors / suppliers/ vendors
Coordinate and liaise with authorities for all submission and approval within
timeframe for land related matter, planning approval, building plan and CCC
Coordinate updates and prepare project claim documentation and handle project archives for systematic and smooth retrieval of project archive information
To attend to any other duties that may be assigned from time to time by the
management under the project portfolio.

Requirements :
A matured professional with a minimum of 3-5 years in construction,
consultancy and/or property development industry.
Possess Bachelor Degree in Building/ Civil Engineering. Preferably candidate
with higher education qualification i.e. Master or Member of Professional Body
(IEM/ PAM etc.)
Experience in Consultancy Firm with site experience will be an added advantage.
Ability to work independently with minimum supervision.
Ability to handle stress and manage projects according to deadlines.
Fresh graduate or 1-2 years working experience in similar industry are welcome
to apply.

Specific skills / abilities
Good working knowledge of consultants and contractor method of working.
Some working experience in dealing with local authorities.
Computer skills (MS Words, Excel, Powerpoint, CAD & Project)

ECCAZ is a Kuala Lumpur based private investment holding company with business interests in property development and urban transportation. It might be a relatively new business in town but its credentials and heritage are certainly vintage! We have more than 55 years of track record in construction, infrastructure and property development. ECCAZ is born out of the distinguished construction and property developer, Ireka, founded by Datuk Lai Siew Wah in 1967. Ireka was listed on Bursa Malaysia in 1993. Some of Ireka’s iconic credentials in over five decades of operation in the construction business, include the MRT V7 rail line, the Kuala Lumpur International Airport runway, Kuala Lumpur Middle-Ring Road II, North-South Expressway, Putrajaya Government Administrative Offices, DiGi Corporate Office (D’House), Technology Park Malaysia, The Westin Kuala Lumpur, The Aloft Sentral Hotel, OCBC Head Office and Wisma AIG, The RuMa Hotel and Residences and the i-ZEN property collection. Datuk Lai Siew Wah and his family sold their stakes in Ireka in mid-2021 which eventually led to the setting up of ECCAZ by the family, with two of its lead directors, Monica Lai Voon Huey and Chan Chee Kian at its helm. Monica and Chee Kian bring with them a wealth of leadership, business and operational expertise and experience to ECCAZ. The word “Eccaz” is derived from the root Latin word of “ecce” which means “behold”. In English, the word “behold” means “to perceive through sight or apprehension”, or “to gaze upon”, usually at something that is remarkable and out-of-the-ordinary. Its meaning transcends that of “look,” “see,” “notice,” or other synonyms that we might compare it to. Eccaz Sdn. Bhd. (ECCAZ) was founded during the depths of a crisis caused by the COVID-19 pandemic, and signifies a new beginning of looking towards the future, where humanity triumphs over adversity. Whilst we are excited to announce the formation of ECCAZ, its name is not a call to behold our arrival, but rather an invitation to behold the future, and to gaze upon the remarkable world that we can build together, going forward.

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