Total 11 Junior Executive Customer Experience Manager job vacancies in Penang

#Preferable mandarin speaker, Sabahan and Sarawakian are welcome

Customer Service

• Smile and greet slot players and customers.
•  Provide friendly, courteous and efficient service to the slot prayers and customers.
• Ensure and alert of the comfort and safety of the slot players and customers.
• Assist in the bar counter during the absence of tea lady.
• Buy food for customers when needed.

Cashier

• Responsible for the cage operation and cash in the cage/ cash drawer according to SOP.
• Maintain the cage and keep cash drawer clean and safe.
• Make sure the cash drawer is always locked and not to leave the cage without permission from the Duty Shift in Charge.
• Handle receipts and payments based on Club policies and SOP.
• Count and verify cash amount at beginning of the shift and balance funds at the end of the shift.
• Verify physical loose coins and bundled paper money.
• Handle credit/ debit cards according to SOP.
• Complete cashier gaming forms and reports.

General

• Assist slot players and monitor the players are behaving properly according to house rules.
• Promote gaming programs to the players.
• Ensure all the slot machines are functioning properly and alert to Duty Shift in Charge/ report to technicians if any malfunction and breakdown.
• Attend to minor issues, such as bill jam, etc.
• Wipe and clean slot machines, tables and ensure business premises is always clean and in tidily manner.
• Wear uniform and name tag while on duty in business premises.
• Report any irregularity to the Supervisor/ Duty Shift in Charge.
• Any other duties and responsibilities assigned by the superior.

Perks & Benefits

• Open culture
• Night Shift Allowances
• Bonus & incentives

Responsibility 

• In charge of handling various operational aspects such as managing inventories, recruiting staff, enforcing safety policies, ordering products, and analyzing sales performance.
• Resolve issues from consumers and retain good customer relationship.

Requirements

• Candidate must have at least 2 years of experience in retailing or any relevant field
• Able to work accordingly to retail hours (shift work), including weekends & public holidays
• Possess strong leadership attributes and good role model

Working location

Pulau Pinang - Ayer Itam, Butterworth, Bukit Mertajam

Kedah - Sungai Petani

Perak - Gerik

Negeri Sembilan - Port Dickson, Gemas

Kelantan – Gua Musang

Terengganu - Kuala Terengganu

Pahang - Triang

Benefits

• Attendance Allowance
• Annual Bonus & Increment
• Medical Claim

責任

• 負責處理各種營運方面的事務，例如管理庫存、招募員工、執行安全政策、訂購產品和分析銷售績效。
• 解決消費者的問題並維持良好的客戶關係。

要求

• 候選人必須擁有至少 2 年零售業或任何相關領域的經驗
• 能夠根據零售時間工作（輪班工作），包括週末和公共假期
• 具有強大的領導能力和良好的榜樣

工作地點

檳城 - 亞依淡，北海

吉打 - 雙溪大年

霹靂州 - 宜力

森美蘭 - 波德申、金馬士

吉蘭丹 – 話望生

登嘉樓 - 瓜拉丁加奴

彭亨 - Triang

好處

• 勤工津貼
• 年度獎金及加薪
• 醫療索賠

1. Generating appointment booking report and ageing report. 
2. Check for Console Report 
3. Tally check for console orders against report generated and console the orders 
accordingly. 
4. Call customer for delivery appointment. 
5. Request for Tax invoice, K1 & K2 forms for orders to be delivered to FTZ areas. 
6. Follow up on emails with Credit Finance and Operation team. 
7. Coordinate with Transport Department on the timing of delivery. 
8. Follow up with Transport Department on the status of delivery. 
9. Handling customers complaint and escalations. 
10. Follow up on emails with Sales / Logistics Department. 
11. Updating and send weekly Report to Finance for Billing. 
12. Prepare documentation for delivery to FTZ areas. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

1. Generating appointment booking report and ageing report. 
2. Check for Console Report 
3. Tally check for console orders against report generated and console the orders 
accordingly. 
4. Call customer for delivery appointment. 
5. Request for Tax invoice, K1 & K2 forms for orders to be delivered to FTZ areas. 
6. Follow up on emails with Credit Finance and Operation team. 
7. Coordinate with Transport Department on the timing of delivery. 
8. Follow up with Transport Department on the status of delivery. 
9. Handling customers complaint and escalations. 
10. Follow up on emails with Sales / Logistics Department. 
11. Updating and send weekly Report to Finance for Billing. 
12. Prepare documentation for delivery to FTZ areas. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

1. Generating appointment booking report and ageing report. 
2. Check for Console Report 
3. Tally check for console orders against report generated and console the orders 
accordingly. 
4. Call customer for delivery appointment. 
5. Request for Tax invoice, K1 & K2 forms for orders to be delivered to FTZ areas. 
6. Follow up on emails with Credit Finance and Operation team. 
7. Coordinate with Transport Department on the timing of delivery. 
8. Follow up with Transport Department on the status of delivery. 
9. Handling customers complaint and escalations. 
10. Follow up on emails with Sales / Logistics Department. 
11. Updating and send weekly Report to Finance for Billing. 
12. Prepare documentation for delivery to FTZ areas. 

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

#優先會說普通話，歡迎沙巴人和砂拉越人

客戶服務

• 微笑並向老虎機玩家和顧客打招呼。
• 為老虎機祈禱者和顧客提供友善、禮貌和有效率的服務。
• 確保並提醒老虎機玩家和顧客的舒適和安全。
• 茶小姐不在時協助吧台。
• 需要時為顧客購買食物。

出納員

• 根據SOP負責籠子的操作和籠子/現金抽屜中的現金。
• 維護籠子並保持現金抽屜清潔和安全。
• 確保錢箱始終鎖好，未經值班負責人許可，不得離開錢箱。
• 根據俱樂部政策和 SOP 處理收支。
• 在輪班開始時清點並核實現金金額，並在輪班結束時平衡資金。
• 驗證實體散裝硬幣和捆綁紙幣。
• 根據SOP處理信用卡/金融卡。
• 填寫收銀員遊戲表格和報告。

一般的

• 協助老虎機玩家並監控玩家是否按照賭場規則正確行事。
• 向玩家推廣遊戲節目。
• 確保所有老虎機正常運行，並提醒值班負責人/向技術人員報告任何故障和故障。
• 處理一些小問題，例如鈔票堵塞等。
• 擦拭並清潔老虎機、桌子，確保營業場所隨時乾淨整潔。
• 在營業場所值班時，應穿著並配戴名牌。
• 向主管/值班負責人報告任何異常情況。
• 上級指定的任何其他職責和責任。

津貼和福利

• 開放文化
• 夜班津貼
• 獎金和獎勵

工作要求

• 至少獲得烹飪藝術、食品管理、食品科學、食品管理、食品技術或其他相關課程領域的研究生文憑。
• 該職位至少有2年相關領域工作經驗者優先。
• 只有馬來西亞公民和永久居民需要申請。

工作職責

• 提供卓越的食品品質和服務，以最大限度地提高門市獲利能力。
• 監控員工的出勤、請假、態度和表現。
• 在預算指導方針內並按照最高標準管理所有餐飲和日常運營。
• 遵守所有健康和安全法規。
• 透過吸引、招募、培訓和評估人才來領導餐飲團隊。

附加資訊

• 我們也開放服務人員職位。
• 其他諮詢請洽HR：0122914110

工作福利

• 誘人的激勵和津貼
• 年度增量和獎金。
• 提供製服和膳食。
• 醫療目的住院和手術保險。
• 用於醫療目的的面板診所的醫療記錄/卡。
• EPF、SOCSO 和 EIS。
• 加班 (OT)
• 職涯發展

✔ Key Account Manager (Sales)

✔ Bukit Mertajam, Penang

✔ At least 2 years of working experience in new customer acquisition and B2B sales

✔ Degree in Business Management, Engineering or Sales and Marketing or any related field

✔ Preferable for those with background in CAD software

✔ Salary can be up to RM5000 (depends on working experience)

Job Responsibilities :

• Prospect new customers and attend to customers' inquiries
• Maintain up-to-date Account Plan for each account
• Ensure CRM is up-to-date with Account Information
• Manage and maximize digital engagement with major accounts

Requirements :

• At least 2 years of working experience in new customer acquisition and B2B sales
• Degree in Business Management, Engineering or Sales and Marketing or any related field
• Preferable for those with background in CAD software

Benefits :

• Medical claim
• Dental & Optical claim
• Fitness claim

✔ 大客戶經理（銷售）

✔ 檳城大山腳

✔ 至少2年新客戶獲取和B2B銷售工作經驗

✔ 商業管理、工程或銷售和行銷或任何相關領域的學位

✔ 具備 CAD 軟體背景者優先

✔ 薪水可達 RM5000 (取決於工作經驗)

工作職責 ：

• 尋找新客戶並處理客戶的詢問
• 為每個帳戶維護最新的帳戶計劃
• 確保 CRM 的帳戶資訊是最新的
• 管理並最大限度地提高與主要客戶的數位互動

要求 ：

• 至少 2 年新客戶獲取和 B2B 銷售工作經驗
• 商業管理、工程或銷售和行銷或任何相關領域的學位
• 具 CAD 軟體背景者優先

好處 ：

• 醫療索賠
• 牙科和光學索賠
• 健身主張

Hiring immediately @ Location : Georgetown, Penang

Customer Support - Assistant Sales Advisor (English & Malay) - C1 Level in English       

* We welcome applications from freshers.

   Working Hours: 9 am to 9 pm shift (It will transition to a 24/7 shift in the future)                                                                                                                                                   

• Individuals who can fluently speak and write in Bahasa Malaysia and English (C1 Level)                                      
• Experience in the sales or customer service industry is an added advantage.                                                                                                                   
• Responsibilities include handling customers via calls, emails, and chat                                                                                                                                                                                                                                                                                                                                       

Salary: Basic salary of RM 3800 + Fixed Language allowance of RM 300                                                                                                                                                                                                        

Responsibilities                                                                                                                 

●     Delivering exceptional customer interactions, evaluated through client call quality reports, call audits, and customer satisfaction surveys.                                                                                                                      

●     Offering pre-sales consultative solutions to articulate the features and advantages of the client's products to customers contacting the Retail Contact Centre Sales and Service.                                                                                                                       

●     Accurately recording valid orders and documenting all Saved For Later ("SFL") opportunities.                                                                                                                 

●     Actively selling and providing sales support for products to boost incremental revenue, all while ensuring the highest levels of customer satisfaction survey scores.                                                                                                                     

●     Demonstrating a proficient understanding of all client-supported products, both current and future, evidenced by client call quality reports, call audits, and customer satisfaction survey scores.                                                                                                             

●     Ensuring innovation and quality in every customer interaction.                                                                                                                    

●     Entering all necessary data elements into the internal Online Store and other record-keeping systems following client training and operational procedures.                                                                                                             

●     Maintaining a comprehensive awareness of the client's strengths in the industry.                                                                                                                                                                                                                             

• Minimum of Diploma in any field                                                                                                       

●     Demonstrated business language fluency in Bahasa Melayu and fluency for all Advisors in business English                                                                                                                       

●     Professional working experience dealing with face-to-face or virtual interactions with customers preferred.                                                                                                                       

●     Demonstrated telephone skills, including the ability to use the phone system and to control call direction and duration                                                                                                                      

●     Excellent understanding and knowledge on high technology products and computers and operating systems                                                                                                                       

●     Effective time management strategy including ability to multi-task, prioritize, organize and balance workload                                                                                                                       

●     Excellent judgment and decision-making skills                

Language allowance 300RM Per month