Position: Operations Manager

Job Summary: The Operations Manager is responsible for overseeing the day-to-day operations of the art center, ensuring its smooth and efficient functioning. This role involves managing staff, facilities, events, and logistics, and also includes coordinating the successful opening of new centers.

Key Responsibilities:

• Develop, implement, and optimize operational plans, policies, and procedures to enhance the center's efficiency and effectiveness.
• Lead the planning and execution of the new center opening, including facilities setup, recruitment, training, inventory, marketing, and coordination with various teams.
• Collaborate with cross-functional teams to ensure a successful launch, adhering to timelines and budgets.
• Oversee the maintenance, cleanliness, and functionality of the art center's facilities, including classrooms, studios, equipment, and common areas.
• Coordinate repairs, upgrades, and renovations as needed.
• Ensure optimal stock levels, quality control, and cost-effectiveness.
• Recruit, train, mentor, and manage staff across various departments, including front desk, maintenance, events, and facilities management.
• Foster a positive work environment, encourage teamwork, and address employee concerns.
• Maintain a welcoming and organized environment for students and visitors.
• Oversee customer interactions, handle inquiries, and address feedback to enhance the overall experience.
• Collaborate closely with other departments, including sales, marketing, education, and finance, to align strategies and achieve overall business goals.

Qualifications and Requirements:

• Proven experience in operations management
• Strong leadership skills, with the ability to motivate and manage diverse teams.
• Excellent organizational, problem-solving, and decision-making abilities.
• Effective communication, negotiation, and conflict resolution skills.
• Proficiency in MS Office
• Flexibility to work evenings, weekends, and attend special events as needed.
• Creativity, adaptability, and a passion for the arts are advantageous.

Other Information:

Working day: 5/6 days work week, including weekends
Working Location: Report to HQ at Jb Setia Tropika but needed to travel to various branches

Employee Benefits and Perks:

• Comprehensive training will be provided.
• Enjoy planned annual leave, public holidays, bonus holidays, medical leave, maternity leave, and paternity leave.
• Engage in staff bonding activities like the Annual Dinner, Award Ceremony, Team Building, and Personal Development Growth Training.

Incentives and Rewards:

• Earn full attendance incentives and grooming incentives.
• Qualify for company trips and avail of complimentary art courses for your children.
  Benefit from staff discounts.

Government Statutory and Security:

Contributions to EPF, SOSCO, EIS, and other government statutory requirements.

Career Growth:

Opportunities for career advancement and promotions within the organization.

We regret to inform you that only shortlisted candidate would be notified.

By submitting your personal data and/or resume, you give consent to collect, use and disclosure of your personal data and/or resume by the company for the purpose of the processing and administration by the company relating to this job application.

職位：營運經理

職位概要：營運經理負責監督藝術中心的日常運營，確保其平穩且有效率的運作。該角色涉及管理員工、設施、活動和後勤，還包括協調新中心的成功開幕。

主要責任：

• 制定、實施和優化營運計劃、政策和程序，以提高中心的效率和效力。
• 領導新中心開幕的規劃和執行，包括設施設置、招募、培訓、庫存、行銷以及與各個團隊的協調。
• 與跨職能團隊合作，確保成功啟動，並遵守時間表和預算。
• 監督藝術中心設施的維護、清潔和功能，包括教室、工作室、設備和公共區域。
• 根據需要協調維修、升級和翻新。
• 確保最佳庫存水準、品質控制和成本效益。
• 招募、培訓、指導和管理各部門的員工，包括前台、維修、活動和設施管理。
• 營造積極的工作環境，鼓勵團隊合作，並解決員工的擔憂。
• 為學生和訪客維持一個熱情且井然有序的環境。
• 監督客戶互動、處理查詢並解決回饋，以增強整體體驗。
• 與其他部門（包括銷售、行銷、教育和財務）密切合作，以協調策略並實現整體業務目標。

資格及要求：

• 豐富的營運管理經驗
• 強大的領導能力，能夠激勵和管理多元化團隊。
• 優秀的組織、解決問題和決策能力。
• 有效的溝通、談判和解決衝突的能力。
• 熟練使用 MS Office
• 可以靈活地在晚上、週末工作，並根據需要參加特殊活動。
• 創造力、適應力和對藝術的熱情是有利的。

其他資訊：

工作日：每週工作 5/6 天，包括週末
工作地點： 到 Jb Setia Tropika 總部報到，但需要前往各分行

員工福利和津貼：

• 將提供全面的培訓。
• 享有計畫年假、公共假期、獎金假期、病假、產假、陪產假。
• 參與員工聯誼活動，如年度晚宴、頒獎典禮、團隊建立和個人發展成長訓練。

激勵和獎勵：

• 獲得全勤獎勵和美容獎勵。
• 有資格參加公司旅行並為您的孩子提供免費藝術課程。
  享受員工折扣。

政府法規和安全：

符合 EPF、SOSCO、EIS 和其他政府法定要求的供款。

職業發展：

組織內職涯發展和晉升的機會。

我們遺憾地通知您，只有入圍的候選人才會收到通知。

透過提交您的個人資料和/或履歷，您同意本公司收集、使用和揭露您的個人資料和/或履歷，以便公司處理和管理與此職位申請相關的目的。

Training Program Development:

• Design and develop comprehensive training programs aligned with the organization's objectives and employee development needs. This involves conducting training needs analysis, creating training materials, and implementing training initiatives.

Learning Delivery:

• Facilitate and deliver training sessions, workshops, and seminars to employees at various levels within the organization. This includes both in-person and virtual training delivery using appropriate instructional techniques and technologies.

Content Creation:

• Develop engaging and interactive training content, such as presentations, e-learning modules, videos, job aids, and other supporting materials. Ensure that the content is up-to-date, relevant, and tailored to the target audience.

Learning Management System (LMS) Administration:

• Manage the organization's learning management system, including uploading and organizing training materials, tracking employee progress, generating reports, and maintaining the system's functionality.

Performance Evaluation:

• Conduct assessments and evaluations to measure the effectiveness of training programs and identify areas for improvement.
• Analyse feedback and data to make recommendations on training modifications or new initiatives.

Talent Development:

• Collaborate with managers and HR Team to identify high-potential employees and create individual development plans.
• Provide guidance and support to employees in their professional growth, including recommending relevant learning opportunities and resources.

Training Needs Analysis:

• Conduct periodic assessments of the organization's training needs based on business objectives, industry trends, and individual performance gaps.
• Use data-driven insights to identify areas where learning and development interventions can enhance employee skills and performance.
• Stakeholder Collaboration:
• Collaborate with various stakeholders, such as subject matter experts, department heads, and senior leaders, to identify training requirements, gather content, and ensure alignment with organizational goals.

Job Summary

Reporting to the Head of HR, you'll spearhead the operation excellence and leverage digital solutions to optimize key processes as the lead for Singapore within our HR function as sole contributor.

You will play an integral role in enhancing organizational effectiveness by integrating competencies development, performance management, and learning interventions.

Job Description

Learning & Development

• Develop and oversee the execution of L&D plan, roadmap & budget.
• Identify and assess the training needs of the organization through job analysis, career path and consultation with function heads.
• Identify areas for improvement in the training process and implement changes to increase effectiveness and efficiency.
• Perform training administration and maintain training records, including tracking attendance, training completion and training evaluation feedback.
• Administer training grant applications and claims in timely manner.
• Keep track of mandatory training and refresher courses
• Develop and manage a calendar of activities to ensure that the programmes/initiatives relating to learning are rolled out in a timely manner.
• Source and propose training vendors to conduct in-house programs that are aligned to learning needs.
• Provide expertise in Skills, Knowledge Management, and Learning Service Solutions.
• Liaise with training providers to ensure that courses and workshops are well planned and organized.
• Provide coordination, logistics and administration support in ensuring training matters are well executed.
• Forecast, manage and track training budget and expenditure including cost savings and government subsidies.
• Collate and analyse training evaluation, evaluate and audit the effectiveness / quality of training programmes and provide recommend solutions / improvements.
• To be involved in CSR/ESG events
• Attend to and provide advice for all L&D related enquires.
• Assist in other HR functions as assigned.

Talent Management

• Collaborate with managers and HR Team to identify high-potential employees and create individual development plans.
• Provide guidance and support to employees in their professional growth, including recommending relevant learning opportunities and resources.
• Assist and facilitate the annual Performance Appraisal process to measure and promote good performance and career progression processes aligned with Centurion policies.
• Manage talent reviews, movements, progression and succession planning processes to support HIPO growth to improve talent development and retention.

Job Requirements

• Degree in Human Resources/Business Administration or equivalent
• At least 5 to 8 years of relevant experience in delivery with mid to large size organizations, training and development with evident track record of achievements in training management, planning, monthly reporting, organizing and facilitating training programs and workshops.
• Familiar with training analytics and budgeting.
• Have a good understanding of government training grants and subsidies.
• Proficient in MS Office Applications.
• Able to multi-task and prioritize effectively with outstanding attention to details.
• Strong stakeholder management, communication skills, influencing and collaboration skills.
• Self-starter, resourceful, adaptable, and able to work independently and collaboratively with teams.
• Possess strong analytical and planning skill to manage and execute company-wide events/program.
• Ability to thrive and meet timelines in a fast-paced and dynamic result-driven environment.
• Knowledge of Workplace Safety and Health (WSH) standards.

Ihr Team und Arbeitsumfeld:
In 1-2 Sätzen stellen Sie das Team, das Hotel oder den Arbeitsplatz so vor, dass sie die Kultur widerspiegeln
Hinweis: Die Anpassung kann an spezifische lokale oder gesetzliche Anforderungen erfolgen, wie z.B. Arbeitserlaubnis
Unser Engagement für Diversity & Inclusion:
Wir sind ein integratives Unternehmen und unser Ziel ist es, vielfältige Talente anzuziehen, zu rekrutieren und zu fördern.

We are currently recruiting for an L&D Manager who will be responsible for driving engagement with all learning programmes (legal and technical, and skill and behavioural) for all our people located in the Asia-Pacific region.

Key responsibilities of the role include (but are not limited to):

• Build relationships with key stakeholders in the Asia-Pac region to promote and develop learning.
• Legal Training: organise and develop the legal training offering for lawyers in Asia-Pac alongside our team of Knowledge Counsel (PSLs) and our training contacts locally.
• Global L&D Programmes: act as the Asia-Pac liaison for all global L&D programmes, working to: publicise and promote the programmes; build engagement with them; support attendance from local delegates; and help co-ordinate travel planning where necessary.
• Intranet: contribute content and ideas for development of L&D Intranet pages.
• Delivery: deliver skills training on the WFW University and other programmes.
• Trainees: develop and run Asia Trainees training programme in collaboration with the Grad Rec Team.
• Gap Analysis: work with the Head of HR for Asia to identify skills gaps and development plans.
• Mentoring: support the Global Mentoring and local Buddy Schemes in Asia-Pac.
• LMS: working with the L&D Administrator to ensure the Cornerstone Learning Management System is used to maximum impact for people in Asia-Pac. • Managing: co-manage the L&D Administrator alongside the SLM.

To be considered for this role, applicants must have:

• Minimum five years’ experience as an L&D professional in a corporate or commercial environment
• Experience of working in a professional services firm (L&D or otherwise)
• Effective skills facilitator and trainer
• Able to initiate, develop and design engaging and interactive skills training sessions
• Confidence in dealing with senior internal clients and external providers
• Recent experience of working with an LMS, preferably Cornerstone

Please note that only those candidates shortlisted will be contacted.

PRIMARY DUTIES AND RESPONSIBILITIES

1. Responsible for designing, implementing and maintaining an effective talent and learning strategy, roadmaps, and framework to build new capabilities and skills, as well as promoting the culture of continuous and lifelong learning.

2. To drive and lead Talent Development plans and programs and Succession Planning across the Country.

3. Facilitate classroom training through F2F or MS Teams, including staff orientation for all new hires including trainees/interns.

4. Manage and implement the L&D process including mentoring, tracking the learning journey & progress of the participants.

5. Work with internal stakeholders to understand the job descriptions and requirements to develop competencies framework, identify competencies gap and training needs within the Organization and make recommendations for training programs.

6. Ensure timely registration of internal or external course applications and follow-up as well as notifying staff of the training details.

7. Responsible for conducting post training evaluation to measure the effectiveness of the L&D programs and initiatives, tracking and analyzing data to identify areas for improvement, and making recommendations for changes to the L&D strategy.

8. Provide support to the Business Development in RFQs on the Learning & Development related areas.

9. Prepare monthly group L&D reports and regularly reports to the stakeholders on the updates.

10. To drive learning initiatives and projects, including but not limited to Brown Bag Series, Do you Know Series, etc.

11. Network with IHLs on potential collaboration and be the main host and liaison for all learning journeys, industry talks and panel discussions.

12. Lead in development of Company Training Committee (CTC), identify training needs of the employees to keep up with industry transformation and ensure company is on track on CTC training and follow up on all CTC related training and grants.

13. Co-owner of learning management system (LMS), to champion, govern the use of LMS and other learning technologies that the organization uses for training delivery and tracking employee progress.

14. To prepare and manage the L&D department’s budget.

15. Responsible for maintaining L&D Policies and Procedures:

a. Regularly review the Organization’s L&D’s Policies, Procedures and Framework.

b. Lead and Implement Learning & Development Process Improvement.

c. Responsible for reviewing Departmental Objectives and Quality Procedures and ensure all Learning & Development’s documentations are in line with ISO requirements.

16. Audits

a. Participate in Learning & Development-related Audit by Customers, Audit Firms and Stakeholders.

b. Conduct twice yearly OJT audit on Operations.

17. Content Designing and Development

a. Design and develop course contents, learning materials, curriculum and learning outcomes, such as e-learning courses, classroom training sessions, and on-the-job training programs, in consultation with internal stakeholders, to meet the business requirements and ensure learning effectiveness.

b. Provide regular review to improve the training / learning materials, work closely with subject matter experts to ensure that learning materials are accurate, up-to-date, and aligned with organizational goals and objectives.

c. Lead and manage the entire process of new hires orientation, including design and deliver the programme using adult learning methodologies, adapt and adopt digitalisation best practices to improve new hires’ experiences in assimilating into their role and integrating faster into the culture.

18. Provide support relating to all talent development programs & initiatives (eg. Scholarships, Leadership Development Initiatives, etc) including but not limited to the following:

a. Manage, track and maintain a record on training related grants/subsidies relating to application submission, approval, disbursement of grant, etc.

b. Develop relevant development plans and OJT

c. Schedule participants candidacy interview between participants and interviewer and ensure CV and application forms are in order.

d. Liaise with participants on the offer and acceptance.

e. Serve as a point of contact for both internal and external stakeholders; Schedule training sessions, communicate training details, follow-up sessions during the course of the trainings, etc.

f. Maintain proper documentation of participants records, progress reports and to prepare reports on participants training activities, outcome, feedback from participants and make recommendations for improvements.

g. Offboarding of participants

19. Responsible for managing the EduRise programmes:

a. Onboard and off-Board the EduRise trainees from countries coming to Singapore.

b. Mentor the trainees in their learning journey and keep track of their progress, including keeping track on trainees’ follow up on meeting requests with mentors etc.; Readily feedback to mentors on trainees’ concerns or other notable observations.

c. Schedule training sessions and communicate training details to the trainees.

d. Conduct post-training assessments and evaluations to measure the impact of training programmes.

e. Analyse feedback and data to identify areas for improvement and make recommendations for EduRise programme enhancements.

f. Maintain proper documentation of trainees and training records and prepare reports on training activities and outcomes.

20. Internship main liaison:

a. Onboarding and off-Boarding of interns

b. Provide support and mentorship to interns:

i. Serve as a point of contact for interns, addressing their questions, concerns, and needs.

ii. Help interns acclimate to the organization's culture and provide guidance on professional development opportunities.

iii. Foster a positive and inclusive environment for interns, promoting their engagement and well-being.

iv. Analyse feedback and data to identify areas for improvement and make recommendations for enhancements

c. Act as an advocate for interns:

i. Ensure they have access to resources and opportunities that support their learning and growth.

ii. Champion the value of internships within YCH Group and promote a positive experience for interns.

iii. Collaborate with other departments to provide meaningful projects and assignments for interns.

d. Provide administrative support relating to internships including but not limited to the following:

i. Manage, track and maintain a record on internship grants relating to application submission, approval, disbursement of grant, etc.

ii. Liaise with intern on the offer and acceptance.

iii. Serve as a point of contact for intern and school; Schedule follow up sessions between interns, mentor and school representatives (note: relevant HR personnel to advise on the mentor-in-charge)

iv. Maintain proper documentation of intern records, progress reports and to prepare reports on interns training activities, outcome, feedback from interns and make recommendations for improvements.

21. Performs other jobs related tasks as and when necessary / assigned.

JOB REQUIREMENTS

• Bachelor’s degree in Business Administration, Human Resource Management, Psychology, Education and Human Resource or equivalent, with professional qualification in Human Resource Development and WSQ ACTA / ACLP certification is preferred.
• At least 10 years of relevant experience in leading and implementing Learning, Talent and Organisational Development strategies and initiatives. This may include competency framework development, design and curation of learning roadmaps and programmes, capability and learning needs diagnosis, building learning culture, and running training operations.
• A good team player, possess a high level of initiative, hands on, organized and resourceful.

· Strong communication skills (oral and written) with good customer service aptitude.

· Good working attitude with a high level of professionalism, initiative, and excellent interpersonal skills, with the ability to influence and collaborate effectively.

· Strong problem-solving, project management, planning and organising skills

The L&D Manager role involves a combination of strategic planning, responsible for designing, implementing, evaluating and overseeing learning and development programs and curriculum within the organization. This role involves collaborating with various departments to identify learning needs, creating effective development strategies, and evaluating the impact of these initiatives. As an L&D Manager, you will require a strategic mindset, strong leadership skills, and a passion for employee development to foster growth and development of DFI Team members, ultimately contributing to the organization's success and competitiveness in Singapore.

Key Responsibilities

• Partner closely with department heads and senior leadership to align training initiatives with organizational goals.
• Conduct surveys, interviews, and assessments to understand training needs - identify current and future skills and knowledge gaps within the organization.
• Implement effective strategies for training and development, to support career growth and development of the Singapore team members.
• Oversee assessments and follow up on post training evaluation to ensure the effectiveness of the learning and development programs and drive continuous improvement.
• Design and develop impactful training materials including training modules, presentations, job aids, and online resources and facilitate training sessions utilizing effective instructional techniques and adult learning principles.
• Monitor the effectiveness of training sessions and assess the impact of learning initiatives and provide data-driven insights for continuous improvement.
• Stay current with technology trends and tools in the field of L&D and incorporate relevant tools to enhance learning experiences and promote a culture of continuous learning within the organization.
• Ensure employees receive mandatory training and maintain compliance with relevant regulations and industry standards.
• Provide guidance and support to team members in their career development, across levels.
• Collaborate with external training providers, consultants, and statutory boards to deliver specialized training programs or access additional expertise as needed.

Qualifications:

• Bachelor's degree in Human Resources, Organizational Development, or a related field
• At least 5 - 7 years of experience in talent development, L&D, or a related role.
• Strong understanding of adult learning principles and training methodologies.
• Excellent communication, presentation, and interpersonal skills.
• Analytical skills to assess training effectiveness and make data-driven decisions.
• Project management skills to oversee multiple programmes initiatives simultaneously.

Role Purpose Statement:

The incumbent would be responsible for research and development efforts in Transportation management & logistics and developing innovative ecosystem at TCI Express Pte Ltd for its International & India Operations

Main Accountabilities:

Ø Develop and implement comprehensive R&D strategies to penetrate new markets and expand international presence.

Ø Responsible for India Operations & International Operations R&D regarding new technology initiatives & process improvements.

Ø Evaluate the prevalent trends, dynamics and market movements to grow business.

Ø Coordinate the development and implementation of the standards, practices, procedures, and tools in order to achieve operational excellence.

Ø Lead implementation of innovative logistics solutions for customers.

Ø Researching new technology advancements that supports logistics/transportation solutions.

Ø Responsible for implementing new technologies/processes and driving up the yield performance.

Ø Conceiving innovative strategies and deploying differentiated solutions that can help serve customers better and create value.

Ø Identifyingrisks in the supply chain and develop contingency plans to handle unexpected challenges better and maintain continuity.

Ø Develop solutions to address gaps and weaknesses in delivery operations.

Ø Manage development of co-created solutions with customers to enhance offering and competitiveness..

Ø Propose solutions and explanations by analyzingdata and research outputs.

Requirements:

Ø Bachelor's degree in logistics, supply chain management, or a related field.

Ø 5-7 Years R&D experience in operations/ sales/ marketing.

Ø Ability to work with Foreign Offices in new Countries wherever we start our Operations.

Ø Strong communication and interpersonal skills.

Ø Ability to work in a fast-paced environment, prioritize tasks, and meet deadlines.

Salary : SGD 5000 per month ( including Employer & Employee CPF Contribution)

Working days : 4 days Work for Home and 2 Days Work from office(Saturday’s will be half day)

Work Timings: 9:30 AM – 5:30 PM

Responsibilities:

1. Develop and implement a comprehensive learning and development strategy aligned with the company's business objectives and culture.
2. Identify training needs through regular assessments, performance evaluations, and feedback mechanisms, and design customized learning solutions to address them.
3. Collaborate with department heads and subject matter experts to develop and deliver training programs on various topics, including technical skills, leadership development, compliance training, and soft skills.
4. Coordinate and facilitate both in-person and virtual training sessions, workshops, and seminars, ensuring high-quality delivery and engagement.
5. Conduct quarterly performance reviews for employees in collaboration with department managers, providing constructive feedback, identifying strengths and areas for improvement, and setting OKR.
6. Partner with external training providers, educational institutions, and industry associations to leverage external resources and best practices.
7. Provide coaching, mentoring, and support to employees and managers to foster a culture of continuous learning and professional development.
8. Serve as a speaker and facilitator for training sessions, workshops, and events, delivering engaging and informative presentations on a variety of topics related to employee development, organizational culture, and professional skills.
9. Stay informed about emerging trends and best practices in learning and development, talent management, and HR technology, and recommend innovative solutions to enhance the employee experience.

Qualifications:

1. Bachelor's degree in human resources, organizational development, education, or a related field; master's degree preferred.
2. Minimum of 5 years of experience in learning and development, talent management, or HR generalist roles, preferably in a fast-paced technology or fintech environment.
3. Proven track record of designing, implementing, and managing successful learning and development programs that drive employee engagement, retention, and performance.
4. Strategic mindset with the ability to align learning initiatives with business goals and measure their impact on organizational performance.
5. Professional certifications such as CPLP (Certified Professional in Learning and Performance) or SHRM-SCP (Senior Certified Professional) are desirable.
6. A passion for learning and personal development, with a growth mindset and a commitment to continuous improvement.

Core Duties & Responsibilities

• Oversee project timelines, resource allocation, and budgets to ensure timely product delivery
• Identify appropriate manufacturing partners and source components while negotiating costs
• Collaborate with other teams for product launch and presentation
• Provide supervision and guidance to a team of executives in carrying out their responsibilities and achieving deliverables
• Manage the USM brand, which involves overseeing all USM-related aspects
• Undertake any other ad-hoc duties as assigned and required by the company

Skills, Experience Competencies Required

• Diploma or Degree in 3D Design/Furniture Design/Product Design or any related field
• Possess 5 years of experience in product or interior design related field
• Advanced AutoCAD skills
• Adobe CS skills (Photoshop, Illustrator etc) or knowledge in SketchUp
• Good communication, organizational and interpersonal skills to coordinate with all levels
• Strong analytical problem solving and time management skills
• Able to work in a fast paced environment

Learning and Development Manager / L&D Training Manager who has experience designing and delivering course material and training programmes is required for a well-established organisation based in London.

ALL INDUSTRY SECTORS CONSIDERED

The organisation will consider L&D Professionals from all industry backgrounds. However, you will need good experience identifying training needs and creating engaging courseware.


SALARY: up to £50,000 per annum + Benefits

LOCATION: Hybrid Working from Home and the London Office (near Holborn)

JOB TYPE: Full-Time, Permanent


JOB OVERVIEW

We have a fantastic new job opportunity for a Learning and Development Manager / L&D Training Manager who has experience designing and delivering course material and training programmes.

As the Learning and Development Manager / L&D Training Manager you will be passionate about nurturing talent and fostering growth within an organisation. You will also have the expertise for designing and implementing effective training programs.

Working as the Learning and Development Manager / L&D Training Manager you will join an organisation that is committed to excellence and who strives to empower their employees to reach their full potential through continuous learning and development initiatives.


APPLY TODAY

If this job looks like your ideal position, then please send in your CV as soon as possible for our Recruitment Team to review.


DUTIES

Your duties as the Learning and Development Manager / L&D Training Manager include:

• Develop and implement comprehensive learning and development strategies aligned with organisational goals

• Identify training needs through analysis of skills gaps and performance evaluations

• Design and deliver engaging training programs, workshops, and materials

• Collaborate with department heads to ensure training initiatives meet specific departmental requirements

• Evaluate the effectiveness of training programs and make continuous improvements

• Stay updated on industry trends and best practices in learning and development


CANDIDATE REQUIREMENTS

• Proven experience in a similar role, preferably within not for profit / charity / third sector organisations. Although, industry experience isn’t essential

• Strong understanding of adult learning principles and instructional design methodologies

• Excellent communication and presentation skills

• Ability to work effectively in a fast-paced environment and manage multiple projects simultaneously

• Strong leadership and interpersonal skills

• Relevant qualifications in training and development or a related field (e.g., CIPD) would be highly desirable


HOW TO APPLY

To be considered for this job vacancy, please submit your CV to our Recruitment Team who will review your details. CV’s of Job Applicants meeting this requirement will be submitted to our Client for consideration. By submitting your job application to us you are hereby giving us your express consent to submit your details to our Client for this purpose.

JOB REF: AWDO-P12104

Full-Time, Permanent Jobs, Careers and Vacancies. Find a new job and work in London. Multi-Job Board Advertising and CV Sourcing Recruitment Services provided by AWD online.

AWD online specialise in sourcing candidates and advertising vacancies on multiple job boards for companies on a non-commission basis. AWD online operates as an employment agency.

awd online | http://www.awdo.co.uk

We are seeking a dynamic and experienced Learning and Development Manager who will also take on the role of HR Business Partner. In this dual role, you will be responsible for designing, implementing, and managing learning and development programs to enhance the skills, knowledge, and performance of our employees. Additionally, you will serve as a strategic partner to the business, aligning HR initiatives with company goals and objectives. This position offers a unique opportunity to drive employee growth and development while gaining a comprehensive understanding of our business processes and strategies.

Learning and Development

• Develop and implement a comprehensive learning and development plan that supports the company's goals and objectives
• Collaborate with department heads and HR partners to assess learning needs and identify skill gaps within the company
• Design, deliver, and evaluate training programs and initiatives, including leadership development, technical skills training, onboarding programmes, and employee orientation sessions
• Utilize a variety of learning methodologies and technologies to deliver engaging and effective learning experiences, including e-learning platforms, virtual classrooms, workshops, and seminars
• Manage the learning and development budget, ensuring that resources are allocated effectively and programs are delivered within budget constraints
• Partner with external vendors, consultants, and subject matter experts to supplement internal capabilities and provide specialized training as needed
• Evaluate the effectiveness of learning programmes through feedback mechanisms, metrics, and analytics, and continuously improve offerings based on results
• Stay current on industry trends and best practices in learning and development, and proactively identify opportunities for innovation and improvement
• Serve as a trusted advisor and resource to managers and employees, providing guidance and support on professional development opportunities and career pathways
• Foster a culture of continuous learning and knowledge sharing throughout the organization, encouraging employees to take ownership of their development and pursue growth opportunities

HR Business Partner

• Serve as a trusted advisor to business leaders, understanding their strategic objectives and providing HR support and guidance
• Partner with department heads to assess workforce needs, anticipate talent requirements, talent search and develop recruitment and retention strategies
• Provide coaching and support to managers on performance management, employee relations, and conflict resolution
• Lead HR projects and initiatives that support organizational development, culture enhancement, and employee engagement
• Stay informed about industry trends, best practices, and legal requirements to ensure HR policies and practices are compliant and effective

To assist with the implementation and maintenance of efficient office management systems and procedures to enable our team to optimise their standards of service. This will require effective time management, arranging and preparation and maintenance of correspondence and reports, manipulation of documentation management systems and general workflow tasks. To support team members with research funding applications. This will require undertaking appropriate staff training and development as required, confidently providing cross-cover on a reciprocal basis in the absence of colleagues. Searching for funding and development opportunities and providing support to new and existing researchers is a core element of being effective in this role. To use initiative and work to standard operating procedures and working instructions to meet essential work requirements and to achieve accurate data capture from researchers in relation to research funding applications, research outputs and other metrics according to reporting requirements. This will require being able to learn and maintain the best practices in the capture of technical, scientific and research data and metrics, being flexible to changing needs.

Job Scope

Leave Administration –

Manage end-to-end leave processes including monitoring of the email inbox, supporting queries
in leave management and entitlement policies, computing the leave balance for HR BP and Payroll team, maintaining the
internal communications on leave administration, preparing leave accrual reports for Finance and other reports for
management reporting.

Training Administration –

Manage end-to-end training administration processes including monitoring of the email inbox,
maintaining the course catalogue, tracking attendances and feedbacks, event management, sending email reminders to
employees who have yet to complete their required training hours, preparing of training reports, agreements, and SOWs.

Audit – Maintain a secured archival to support annual and ad-hoc audit exercises.

Government Paid Claims – Process, submit and follow-up on government-paid claims such as but not limited to national
service, maternity, paternity, childcare, shared parental leave, and adoption leave. Monitor and report the status of the
claims. Interact and follow-up with employees on claims matters including outstanding documents.

Requirements

Minimum ‘A’ Levels or Diploma
Minimum 1 year working experience in leave and training (and grants) administration, payroll processing
experience, preferably with knowledge of SuccessFactors systems.
Proficient in Microsoft Excel, minimally Intermediate level



Special Knowledge or Skills:
Individuals with customer-facing experience will be preferred
Excellent communication and interpersonal skills
Strong analytical skills
Meticulous and have a keen eye for details with an inquiring mind.
Able to work in a dynamic and fast-paced environment

Please submit resumes to john@oaktree.com.sg with the following details in MS Word format:

- Position applying for

- Current remuneration

- Expected remuneration

- Notice period

John Goh Meng Chye

EA License No : 06C4642

EA Reg No : R1102621

We regret that only shortlisted candidates will be notified.