Customer Service Associate
Full-time
Junior Executive
1 month ago
Job Description:
The Case Coordinator is primarily responsible for coordinating and arranging transport plans for patients through liaising with various stakeholders, such as the patient's family members, doctors, hospitals,...
Job Description:
The Case Coordinator is primarily responsible for coordinating and arranging transport plans for patients through liaising with various stakeholders, such as the patient's family members, doctors, hospitals, and the aviation teams.
The Case Coordinator is expected to facilitate the smooth execution of a case by performing a range of operational and administrative duties.
Role Details:
Coordinate and oversee aeromedical transport cases independently from start to end.
- Handle requests for assistance (phone calls and emails) promptly. Responsive with accurate feedbacks and ability to conduct clear communication and good listening skill.
- Can speak either Mandarin, Indonesian, or Vietnamese.
- Be the first point of contact for our clients who require medical or travel assistance.
- Be responsible for your allocated cases within the working hours and be responsible in managing the task.
- Able to coordinate and access medical claims proactively, report analysis and offer recommendation on the eligibility of claim for the continuation or completion of the service delivery.
- Go the extra miles based on the company’s standard. Provide excellent service and product knowledge in building skills.
- Able to multi-task and support other departments. Teamwork mentality.
- Greet every customer with energy and enthusiasm.
- Perform 3 important qualities: - Professionalism, patience and ‘people-first attitude.
Perks & Benefits
- Allowance (travel stipends, transportation, etc.)
- Casual dress code
- Regular team activities
- Medical insurance
- Work visa sponsorship
- Personal leave
- Open culture
- Personal development opportunities
Established in 1995, EMA Global is a medical assistance company operated by industry veterans and top health professionals. We provide medical evacuation and repatriation, and pride ourselves on our world-class bedside to bedside transportation services. EMA Global is fully accredited by EURAMI, a top independent European organisation that assesses operating standards of medical service providers that utilise rotary wing jets for transporting patients in need of medical assistance. When it comes to medical personnel, every member of our staff is handpicked with a focus on excellent track records , experience and professionalism. To keep them up-to-date, we perform rigorous recurrent training and frequent familiarisation assessments. Through our industry partners and our own network of alliances, EMA Global is equipped to provide worldwide medical assistance to our clients 24/7. Working with fully accredited industry partners across the globe, we are able to reach you wherever you are, to assist you with whatever medical needs you may have.
