Total 14 Customer Service job vacancies in kota kinabalu

Unique Fire Holdings Berhad focuses on the assembly, manufacture and distribution of active fire protection systems, equipment, and accessories. Our comprehensive range of products continue to reliably serve customers in Malaysia and abroad. Our export markets include ASEAN countries and the Middle East.

After our public-listing exercise, we are currently undergoing major expansion and we invite all enthusiasts and energetic individuals to join our growing team.

Job Description

1. Manufacturing:

• Oversee the process of manufacturing, especially on fabrication cylinder process (molding and machine set-up), spray painting process, powder filling process, final assembly, fire hose reel process, and other products.
• Ensure the material availability for manufacturing process planning before creating the job order.
• Assist provide on-the-job training to subordinates about day-to-day activities.
• Assist in monitoring daily manufacturing records and verifying records in the “Overall Equipment Effectiveness” (OEE) system.
• Monitor and check nonconformance products, “Discrepant Material Report (DMR) during the in-process for QAQC department verification and inspection purposes.
• Monitor and minimize product rework and rejection.
• Identify the cause of product failure and recommend a “Corrective Action Request” (CAR).
• Coordinate with the QAQC department and other departments, especially on items relating to product quality and improvement.
• Overseeing subordinates; providing guidance and delegation.
• Find a supplier (immediate request) to purchase special spare parts machines, molding parts, tools, etc.
• Ensure daily work assignments are completed in a timely and accurate manner.
• Ensure the work environment meets health & safety standards
• Maintain a clean and organized work area.
• Involve in new product development
• Perform other duties assigned
   

2. Production:

• Oversee the production assembly process, especially on production assembly product, Gas filling process, e-feis application process (for BOMBA), and product servicing process.
• Ensure the material availability for production assembly, servicing, and repair planning before creating job orders.
• Assist provide on-the-job training to subordinates about day-to-day activities.
• Assist in monitoring daily production records and verifying records in the “Overall Equipment Effectiveness” (OEE) system.
• Monitor and check nonconformance products, “Discrepant Material Report (DMR) during the in-process for QAQC department verification and inspection purposes.
• Monitor and minimize product rework and rejection rate.
• Identify the cause of product failure and recommend a “Corrective Action Request” (CAR).
• Coordinate with the QAQC and other departments, especially on product quality and improvement items.
• Overseeing subordinates; providing guidance and delegation.
• Ensure daily work assignments are completed in a timely and accurate manner.
• Ensure the work environment is safe, secure, and healthy.
• Maintain a clean and organized work area.
• Involve in new product development
• Perform other duties assigned
   

3. Service & Maintenance:

• Oversee all the maintenance work and operation.
• Maintain all machinery, overhead cranes, forklifts, and compressors and ensure their working standards.
• Person in charge of forklift maintenance.
• Plan and manage all repair and installation activities.
• Ensure the material availability for fabrication, servicing, and repair planning
• Conduct routine preventive maintenance and update maintenance records.
• Identify the cause of product failure and recommend corrective action.
• Provide on-the-job training to subordinates about day-to-day activities.
• Overseeing subordinates; providing guidance and delegation.
• Find a supplier (immediate request) to purchase special spare parts machines, molding parts, tools, and for unplanned maintenance or emergency issues.
• Ensure daily work assignments are completed in a timely and accurate manner.
• Ensure the work environment is safe, secure, and healthy.
• Maintain a clean and organized work area.
• Participate in safety committee meetings.
• Perform other duties assigned.
• Oversee the process of manufacturing/production.
• Assist in preparing fabrication jobs for products, etc.
• Involve in new product development.
   

Job Requirements:

• SPM with proven experience in supervisory role or Diploma in engineering, manufacturing, production or similar capacity
• At least 3 years of experience in manufacturing, production, moulding, and similar related fields
• Possess leadership qualities and able to work closely and supervise a team of local and foreign employees in carrying out their daily job responsibilities.
• Good problem-solving and communication skills in Bahasa Malaysia and English
• Strong organizational and time management skills
• Fast learner and willing to learn
• Able to work in fast-paced environment and under pressure
  Knowledge in ISO9001
   

The perks:

• Career & development opportunities - networking events, conferences, training, and certification sponsored by the company.
• Overtime and travel allowance.
• Company engagement activities (annual dinner, team building, festive celebration etc)
• Medical, optical and dental benefits (in-panel clinic)
• Rewards and recognitions

Benefit:

• Yearly Performance Bonus + Annual Increment
   
• Birthday Leave
   
• OT & Attendance Allowance

Requirements:

• Fresh Graduates are strongly welcome to apply because we provide training especially on-site practical handling knowledges from fundamental until expertise level.
• Degree/Diploma in Electrical & Electronic Engineering will be added advantages and preferably with field experience in trouble shooting skill.
• Experience in supervising and training technicians (applicable for Service Engineer only).
• Knowledge of power electronic, electrical system and Uninterruptible Power
• Supply (UPS) system will be an added advantage.
• In view of nature of work, MALE applicant will be more suitable.
• Report writing skills and computer literacy is essential.
• Self-starter and on field customers service oriented.
• Independent, willing to work long and odd hours, flexible, cool character with common sense and analytical mind.
• Possess own transport (fixed maintenance allowances provided).

Basic Job Functions:

• To work closely with existing team members.  
• Lead a team of experienced service technicians (applicable for Service Engineer only) to carry out installation of new equipment, start-up, testing & commissioning, routine maintenance, troubleshooting of UPS systems.
• Establish and maintain high quality service standards and procedures to meet and comply Service Level Agreement (SLA).
• Carry out audit in customer’s data centre facilities
• Provide quality 24 x 7 service to “Mission Critical” facilities.
• Willing to travel at distance locations in Malaysia for job assignment from times to times.

Perks & Benefits

• Employee equity
• Medical insurance
• Personal leave
• Personal development opportunities

We offer personal career development opportunities and attractive remuneration package to commensurate with qualification and experience to the successful candidate. 

要求：

• 強烈歡迎應屆畢業生申請，因為我們提供從基礎到專業水平的培訓，尤其是現場實踐操作知識。
• 電氣與電子工程學位/文憑將更具優勢，最好具有故障排除技能的現場經驗。
• 具有監督和培訓技術人員的經驗（僅適用於服務工程師）。
• 電力電子、電氣系統、不間斷電源知識
• 供電（UPS）系統將是一個額外的優勢。
• 考慮到工作性質，男性申請者會更適合。
• 報告寫作技巧和電腦知識至關重要。
• 自我啟動並以現場客戶服務為導向。
• 獨立，願意長時間工作，個性冷靜，具有常識和分析能力。
• 擁有自己的交通工具（提供固定維護津貼）。

基本工作職能：

• 與現有團隊成員密切合作。
• 帶領一支經驗豐富的服務技術人員團隊（僅適用於服務工程師）對UPS系統進行新設備的安裝、啟動、測試和調試、日常維護、故障排除。
• 建立並維護高品質的服務標準和程序，以滿足並遵守服務等級協定 (SLA)。
• 對客戶的資料中心設施進行審核
• 為「關鍵任務」設施提供優質的 24 x 7 服務。
• 願意不時出差馬來西亞較遠的地點進行工作分配。

津貼和福利

• 員工股權
• 醫療保險
• 事假
• 個人發展機會

我們為成功的候選人提供與資格和經驗相稱的個人職業發展機會和有吸引力的薪酬待遇。

We are looking for a motivated, dynamic Customer Development Executive - Outdoor Account Management to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in Sales
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and sales incentives
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Locations:

Rentokil Initial Kota Kinabalu, DBKK No 37, Lot 19, Kuala Neutron, Neutron Riverside, Jalan Tuaran Bypass, 88450 Kota Kinabalu, Sabah.

We are looking for a motivated, dynamic Customer Development Executive - Outdoor Sales Consultant (Fresh Grad) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding commission structure, subsidized transport allowance, subsidized mobile phone, laptop and career opportunities. You will also be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

In this role you will be responsible for:

• To promote the Company and its products and services to its best advantage under the guidance of Sales Manager, Branch Manager, Area Sales Manager or other Senior Managers.
• To meet agreed sales targets for the Company’s products and services on a regular basis at budgeted price levels or better.
• Maintain extensive knowledge of market and competitors, identify and develop the company’s selling propositions and differentiators.
• To manage day to day sales activities, including proposal, service agreement, prospecting, market development, handling complaints and termination calls.
• Coordinating with various internal departments in ensuring proper execution and delivering outstanding customer service.
• To update daily sales in system and SOP compliances
• All monetary collection shall be returned to the company no later than two (2) days.
• Attend other work related duties as may be assigned to you from time to time.
• Make regular visits to clients’ to build rapport and to conduct presentations and/or premises inspections when necessary.
• Deal with clients’ complaints as a matter of urgency in accordance with company policy.
• Work closely with other team members to assist in collection
• Agile and flexible to perform on-site inspection
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies
• Build networking relationship with customer
• Ability to work onsite and go on joint visits with Technical and Service colleagues
• Good understanding of Business clients in your designated locations
• Autonomous and thrive on challenges
• Required valid driving license because driving is part of the job requirement for this designation
• Possess own vehicle, is a Malaysian or holds a relevant resident status

Highly Desirable:

• Excellent sales, solutions & negotiation skills
• Ability to reach & exceed sales targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Rewards and Benefits

• Attractive base salary and sales incentives
• Sustainable Car Allowance and Fuel Card
• Comprehensive Insurance Plans for Surgical & Hospitalization, Term Life and Personal Accident
• Out-patient & Specialist Coverage
• Dental & Optical Coverage
• Additional Retirement benefits
• Staff Purchase Plans
• Mobile Phone Subsidy and Smart work gadgets/ tools

You will be welcomed into a friendly, robust and competitive team that are highly motivated and focused on achieving goals and results. You will be given full product training, with hands on assistance from the Sales Manager and the Sales Team.

Equal Opportunities

Rentokil Initial believes in supporting all employees to provide equal opportunities and avoid discrimination. We also place emphasis on workplace diversity which means that we are serious about creating an inclusive environment that accepts each individual's differences, embraces their strengths and provides opportunities for all colleagues to achieve their full potential.

Locations:

Rentokil Initial Kota Kinabalu, DBKK No 37, Lot 19, Kuala Neutron, Neutron Riverside, Jalan Tuaran Bypass, 88450 Kota Kinabalu, Sabah

If you are looking to excel and make a difference, take a closer look at us…

Key Responsibilities and Accountabilities

Sales & Service

• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;

• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops; 

• Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;

• Assist in calling up customers for service / sales interactions;

Operations

• Carry out Branch RCSA through sample checking and effective rectification as applicable;

• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;

• Over-ride transactions as per Bank defined transaction limits;

• Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);

• Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;

• Observe and comply with the Bank’s Code of Conduct & Ethics;

Other Responsibilities

• Maintain confidentiality of customers and Bank’s information in a responsible manner;

• Keep a clean, organized work area and maintain a professional appearance;

• Attend all trainings as applicable including e-learning/Workday;

• Filing of reports;.

• Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;

• Carry out other duties as assigned periodically.

Requirements

Education/Qualification

• Malaysian citizen

• Fresh graduates or candidates with relevant work experience are welcome to apply

Experience

• Related working experience in financial institution or related field

• Possess customer interaction / cash handling / transaction processing / sales experience

Special Skills

• Basic banking knowledge

• High level of integrity and accountability

• Excellent service mindset and communication skills and cross selling skills

• Professional appearance and courtesy

Certification/Licensing Requirements (optional)

• FIMM / UT license

• PCE & TBE license

Realise your full potential at Hong Leong Bank by applying now.

Troubleshooting perangkat jaringan.

Setup jaringan.

menjaga kebersihan kantor dan lingkungan sekitarnya

Rentokil Initial adalah perusahaan jasa multinasional yang telah tersebar di 70 negara dengan jumlah karyawan sebanyak 35.000. Kami berusaha untuk melindungi Anda dan meningkatkan kehidupan, misalnya dengan mengendalikan hama, meningkatkan kebersihan. Kami ahli dalam bidang beroperasi dan berinvestasi dalam pelatihan, sains, inovasi, serta teknologi. Mendengarkan dan bertindak atas informasi yang disampaikan adalah bagian dari budaya kita untuk mendukung kolega dan pelanggan kami. Rentokil Initial menganggap kesetaraan dan keadilan sebagai hak fundamental dari semua rekannya. Kami menjalankan nilai-nilai layanan, Hubungan, dan Kerja Tim yang diidentifikasi oleh kolega kami di seluruh dunia.

Rentokil Pest Control adalah perusahaan pengendalian hama komersial terkemuka di dunia, yang beroperasi di 70 negara dan berada di peringkat 3 teratas di 65 negara tersebut. Berada di peringkat 3 teratas di 38 dari 44 negara tempat kami beroperasi, Initial Hygiene adalah pemimpin pasar yang menyediakan layanan berkualitas, rajin, dan ramah kepada semua pelanggan. Rentokil Initial adalah pemimpin dan pelopor industri, memberikan solusi inovatif yang membantu pelanggan untuk mengurangi risiko dan mendorong pertumbuhan bisnis. Kami juga memiliki bisnis spesialis seperti Spesialis Kebersihan dan Perawatan Properti, yang memimpin bidangnya masing-masing. Di semua operasi kami secara global, kami memiliki reputasi positif di antara pelanggan kami untuk pengetahuan dan integritas kami. memiliki fungsi dukungan terpusat dari Sumber Daya Manusia, TI, Keuangan, Hukum dan Pemasaran & Inovasi di lokasi Kantor Pusat Rentokil Initial dan di Negara.

Deskripsi Pekerjaan:

• Melakukan pengawasan pengendalian sesuai dengan standard operating procedure (SOP) perusahaan dan instruksi kerja(WI) yang digariskan perusahaan atau atas intruksi atasan untuk kepentingan perusahaan.
• Melakukan komunikasi dengan baik ke pelanggan.
• Menangani keluhan pelanggan dengan baik, bersama-sama dengan service coordinator, supervisor, service manager, atau dengan branch manager.
• Merespon keluhan pelanggan maksimal 2 jam, sejak keluhan masuk dan melakukan tindakan langkah perbaikan maksimal 24 jam dari janji yang disepakati.

1. Lulusan SMA/K/sederajat/Diploma/S1
2. Memiliki loyalitas yang tinggi dan mampu berkomunikasi dengan baik
3. Service oriented
4. Memiliki SIM C / SIM A
5. Penempatan : Ambon

Company Description

Fita is a health-tech platform that provides localized fitness and wellness videos, recipes, meal planning tips, and personalized programs along with a supportive community to help Indonesians live healthier and happier lives. Our goal is to plug the preventive healthcare gap in Indonesia, and we are constantly expanding our services to become the next Indonesian super-app. Fita collaborates with certified fitness trainers and nutritionists, including Ade Rai, Melanie Putria and Kemal Mochtar.

Role Description

This is a contract role for a Customer Support Agent. The Customer Support Agent will be responsible for providing excellent customer service by responding to customer inquiries, troubleshooting any issues, and ensuring customer satisfaction. This role will be located in Jakarta, Indonesia with flexibility for some remote work (work-from-anywhere).

What We Offer

• A contract based role (3-months with possibility to get extended)
• Competitive salary and BPJS
• A friendly and collaborative work environment
• Opportunities for professional growth and development
• Possibility to work from anywhere and we also provide laptop (working assets)

1. Menghubungi mitra driver untuk melakukan training secara online
2. Memastikan mitra driver menyelesaikan proses training online
3. Menjalin komunikasi dengan driver untuk melengkapi dokumen yang dibutuhkan dan verifikasi data
4. Mendorong mitra driver untuk melakukan pengambilan order, pembayaran deposit, hingga pemasangan sticker

• To execute technical issue on site & Workshop
• Performing and responsible for Installation, Inspection / Maintenance / Repair, Check, Troubleshoot Issues and problems.
• Perform comprehensive Technical Service Report
• Responsible for meeting/communication the daily service maintenance and repair needs of the customer’s equipment, and acting as Company Representative.
• Establish and maintain proper business relationships with customers and peers as well as performing necessary administrative duties as required and other duties as assigned.
• Identify risks and opportunities related to any services within the current local situation that can impact the business
• Implement the QHSE (Quality, Health, Safety, Environment) procedure as well as all other directives/guidelines

Membantu kebutuhan nasabah dalam kegiatan perbankan

• Conduct account opening and verification procedures.
• Communicate directly with clients regarding account registration; promotion; and company services.
• Receive, accommodate, and follow up on inquiries, criticism, suggestions, complaints, and feedback from clients.
• Accurately manage and resolve client issues
• Make decisions on handling customer complaints based on SOP
• Convey the conclusion of the complaint follow-up process to the client.
• Analyzing customer satisfaction surveys.
• Obliged to protect data and information related to customers, systems and everything related to the company
• Provide input and suggestions according to their respective fields, for the development and progress of the company
• Other ad hoc tasks to be assigned