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客戶聯絡：解決客戶的疑慮，在機構內擔任客戶倡議者，並不斷尋求回饋以提高客戶滿意度。
活動管理和專案協調：制定和管理詳細的專案計劃、監控活動績效並促進團隊之間的協作以實現成功的活動。隨時了解行銷趨勢並進行行銷活動後評估，以推動與客戶目標一致的改進。
專案品質保證：根據範圍審查可交付成果，並確保可交付成果的品質符合預期。
預算管理：建立和維護全面的預算追蹤系統，提供具有成本效益的解決方案、應急計劃以及與客戶的透明溝通，以確保競選支出保持在預算限制之內。
報告與溝通：確保及時、簡潔的客戶溝通，積極尋求回饋以提高透明度，並定期進行策略審查以調整長期目標。
解決問題：解決問題和衝突，與客戶和團隊合作以防止根本原因，並透過回饋不斷完善解決流程，透過進行後續和主動問題追蹤來維持積極的客戶與代理關係。
創意簡報：客戶參與創意過程，為創意團隊提供風格指南支持，與創意團隊合作並組織腦力激盪會議，與創意團隊保持回饋循環，並更新簡報範本以提高效率。
市場研究和產業知識：隨時了解產業趨勢、市場狀況和競爭對手，進行研究和分析，為客戶提供策略見解和建議。

技能

在廣告公司或行銷公司的客戶服務或客戶管理方面擁有豐富的工作經驗。
對行銷和廣告原則、活動管理和數位行銷趨勢有深入的了解。
優秀的溝通和表達能力，能夠有效地向客戶傳達複雜的想法。
具備專案管理技能，包括確定任務優先順序、按時完成任務以及同時管理多個專案的能力。
熟練使用 Microsoft PowerPoint、Words 和 Excel。
能夠運用數位分析知識
出色的人際交往能力以及與客戶和內部團隊建立融洽關係的能力。
積極主動、以解決方案為導向的解決問題的方法。
靈活適應不斷變化的客戶需求並在快節奏的環境中工作

Quick Apply

M&C Saatchi

Client Servicing Manager (Advertising)

Full-time

Kuala Lumpur, Federal Territory of...

PR / Media / Communications

1 day ago

ACCOUNT MANAGER

The Account Manager plays a crucial role as a bridge between the agency and its clients. This position involves managing client relationships, understanding the client's needs, and ensuring the successful execution of communication campaigns. This role requires the person to have great project management skills, coordinating with various internal and external teams to deliver high-quality output and maintain client satisfaction.

Key Responsibilities

Client Liaison: Address client concerns, serve as a client advocate within the agency, and consistently seek feedback to improve client satisfaction.
Campaign Management & Project Coordination: Develop and manage detailed project plans, monitoring campaign performance, and foster collaboration among teams for successful campaigns. Stay updated on marketing trends and conduct post-campaign assessments to drive improvements aligned with the client's objectives.
Project Quality Assurance: To review deliverables against scope and to ensure quality of deliverables meet expectation.
Budget Management: Establish and maintain a comprehensive budget tracking system, offering cost-effective solutions, contingency planning, and transparent communication with client to ensure campaign spending remains within budget constraints.
Reporting & Communication: Ensures timely and concise client communication, actively seeks feedback for transparency improvement, conducts regular strategy reviews to align long-term goals.
Problem Solving: Resolves issues and conflicts, collaborates with clients and teams to prevent root causes, and continually refines the resolution process through feedback, maintaining a positive client-agency relationship by conducting follow-ups and proactive issue tracking.
Creative Briefing: Client involvement in the creative process, supports the creative team with style guides, collaborates & organizes brainstorming sessions with creative team, maintains a feedback loop with the creative team, and updates brief templates for streamlined efficiency.
Market Research & Industry Knowledge: Keeping informed about industry trends, market conditions, and competitors, conducting research and analysis to offer clients strategic insights and recommendations.

Skills

Proven work experience in client servicing or account management within an advertising agency or marketing firm.
Strong understanding of marketing and advertising principles, campaign management, and digital marketing trends.
Excellent communication and presentation skills with the ability to effectively convey complex ideas to clients.
Demonstrated project management skills, including the ability to prioritize tasks, meet deadlines, and manage multiple projects simultaneously.
Proficiency in using Microsoft PowerPoint, Words and Excel.
Able to utilize digital analytics knowledge
Exceptional interpersonal skills and the ability to build rapport with clients and internal teams.
A proactive and solution-oriented approach to problem-solving.
Flexibility to adapt to changing client needs and work in a fast-paced environment

Quick Apply

DOCUMENT TECHNOLOGIES SDN BHD

Senior Sales Account Manager

Full-time

Shah Alam, Selangor

Business Management / Project / Planning

1 day ago

Job Description

Manages the Sales Teams & Supporting operations required to implement the organizational sales strategy, drive revenue growth, & accomplish financial objectives.
Implements processes, tools & structures to support the sales organization’s operations.
Being a Key Account Sales Manager conducts long-term & short-term goal setting for teams and individuals & uses data to measure & monitor sales processes, identify issues and enhance performance.
Monitors the industry, business environment, competitors and customers to develop action plans for expanding & retaining the customer base.
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
Uses customer feedback & insights to collaborate with internal stakeholders to identify & suggest new product.
Builds & develops effective sales teams with recruiting, objectives setting, training, coaching and performance monitoring of sales representatives.
Participates in meeting, presentations, & demos to support or close strategic or high-value sales.
Manages through subordinate & professionals in larger groups of moderate complexity.
Provides input to strategic decisions that affect the functional area of responsibility.
Give input into developing the budget, Stock forecast, Incentive Planning, TPA Planning & others Planning.
Capable of resolving escalated issues arising from operations & requiring coordination with other departments.
Develops and analyses business reports to facilitate relevant communication with intermediaries.
Establishes, manages and maintains quality business relationship with intermediaries.
Manages budget and expense effectively and efficiently to drive business growth. Present sales, revenue and expenses reports and realistic forecasts to the management team.
Identify emerging markets and market shifts while being fully aware of new products and competition status.
Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.

Job Requirement

1-3 years + or above of managerial experience.
The Key Account Sales Manager must have a bachelor’s degree in Communications, Business Administration, Business Management, Marketing, or any other related filed. An equivalent of this requirement in working experience is also acceptable.
Communication skills are a must have for this position, in both verbal and written form. These skills are especially necessary in building relationships with consumers and external partners. Additionally, the clarity of communication between the Key Account Sales Manager and Sales Executive and collaborating personnel will also be a determinant of the overall performance in the department. The Key Account Sales Manager must also be in a position to convey even the most complex information and insights in his reports in a simple, clear, and convincing manner, tailoring messages to suit various audiences.
The Key Account Sales Manager must also be a story-teller who is able to sell the brand to potential clients and secure more sales for the business. In addition to this, the Key Account Sales Manager must also be a great listener with ability to clarify and resolve issues and concerns of consumers, external partners, senior personnel, junior personnel etc.
The Key Account Sales Manager must be highly proficient in Ms Word, Excel and PowerPoint, which are necessary for the creation of visually, and verbally engaging reports and presentations for senior sales management, external partners, junior sales personnel, collaborating personnel, and stakeholders.
A candidate for this position must also demonstrate strong analytical skills and an ability to assimilate complex data and information from disparate sources and process it to address a certain need or issue in the sales department. The candidate will be highly proficient with research solutions to sales as well as effectiveness measurement systems.
In this capacity, the Key Account Sales Manager will conduct regular research and analyses on the business’s market and competitive environment, looking for opportunities to further the sales department’s goals by adjusting strategies and approaches that enhance efficiency and performance.
Certain interpersonal skills will be necessary for a Key Accountr Sales Manager, for example, he will be passionate and highly energetic in his work, he will be self-motivated and work under minimal supervision, and he will be proactive and have an insatiable appetite for knowledge. The candidate must also portray a strong ability to handle multiple projects and meet deadlines, he must also have an ability to work well in group-settings, and have an ability to remain calm under stressful scenarios and uncertainty.
Due to the high-interaction levels that come with the position, a candidate must possess an ability to build trust within a large and diverse environment. Also, being a representative of the business’s image, the Key Account Sales Manager must be an approachable individual who is easy to get along with and who possesses an ability to form long-lasting and meaningful relationships with others on behalf of the business.

Quick Apply

DOCUMENT TECHNOLOGIES SDN BHD

Business Development Manager

Full-time

Shah Alam, Selangor

Business Management / Project / Planning

1 day ago

Job Description

Manages the Sales Teams & Supporting operations required to implement the organizational sales strategy, drive revenue growth, & accomplish financial objectives.
Implements processes, tools & structures to support the sales organization’s operations.
Being a Key Account Sales Manager conducts long-term & short-term goal setting for teams and individuals & uses data to measure & monitor sales processes, identify issues and enhance performance.
Monitors the industry, business environment, competitors and customers to develop action plans for expanding & retaining the customer base.
Build and promote strong, long-lasting customer relationships by partnering with them and understanding their needs.
Uses customer feedback & insights to collaborate with internal stakeholders to identify & suggest new product.
Builds & develops effective sales teams with recruiting, objectives setting, training, coaching and performance monitoring of sales representatives.
Participates in meeting, presentations, & demos to support or close strategic or high-value sales.
Manages through subordinate & professionals in larger groups of moderate complexity.
Provides input to strategic decisions that affect the functional area of responsibility.
Give input into developing the budget, Stock forecast, Incentive Planning, TPA Planning & others Planning.
Capable of resolving escalated issues arising from operations & requiring coordination with other departments.
Develops and analyses business reports to facilitate relevant communication with intermediaries.
Establishes, manages and maintains quality business relationship with intermediaries.
Manages budget and expense effectively and efficiently to drive business growth. Present sales, revenue and expenses reports and realistic forecasts to the management team.
Identify emerging markets and market shifts while being fully aware of new products and competition status.
Design and implement a strategic business plan that expands company’s customer base and ensure its strong presence.

Job Requirement

1-3 years + or above of managerial experience.
The Key Account Sales Manager must have a bachelor’s degree in Communications, Business Administration, Business Management, Marketing, or any other related filed. An equivalent of this requirement in working experience is also acceptable.
Communication skills are a must have for this position, in both verbal and written form. These skills are especially necessary in building relationships with consumers and external partners. Additionally, the clarity of communication between the Key Account Sales Manager and Sales Executive and collaborating personnel will also be a determinant of the overall performance in the department. The Key Account Sales Manager must also be in a position to convey even the most complex information and insights in his reports in a simple, clear, and convincing manner, tailoring messages to suit various audiences.
The Key Account Sales Manager must also be a story-teller who is able to sell the brand to potential clients and secure more sales for the business. In addition to this, the Key Account Sales Manager must also be a great listener with ability to clarify and resolve issues and concerns of consumers, external partners, senior personnel, junior personnel etc.
The Key Account Sales Manager must be highly proficient in Ms Word, Excel and PowerPoint, which are necessary for the creation of visually, and verbally engaging reports and presentations for senior sales management, external partners, junior sales personnel, collaborating personnel, and stakeholders.
A candidate for this position must also demonstrate strong analytical skills and an ability to assimilate complex data and information from disparate sources and process it to address a certain need or issue in the sales department. The candidate will be highly proficient with research solutions to sales as well as effectiveness measurement systems.
In this capacity, the Key Account Sales Manager will conduct regular research and analyses on the business’s market and competitive environment, looking for opportunities to further the sales department’s goals by adjusting strategies and approaches that enhance efficiency and performance.
Certain interpersonal skills will be necessary for a Key Accountr Sales Manager, for example, he will be passionate and highly energetic in his work, he will be self-motivated and work under minimal supervision, and he will be proactive and have an insatiable appetite for knowledge. The candidate must also portray a strong ability to handle multiple projects and meet deadlines, he must also have an ability to work well in group-settings, and have an ability to remain calm under stressful scenarios and uncertainty.
Due to the high-interaction levels that come with the position, a candidate must possess an ability to build trust within a large and diverse environment. Also, being a representative of the business’s image, the Key Account Sales Manager must be an approachable individual who is easy to get along with and who possesses an ability to form long-lasting and meaningful relationships with others on behalf of the business.