Majorly accountable for quality management, comprising quality planning, quality control, quality assurance, and quality improvement, including certification and accreditation documentation.
Quality planning is concerned with preparing operations to satisfy the demands of the customer, whereas quality control is concerned with monitoring activities using various control points and checks to guarantee that poor quality is not delivered to customers. Quality assurance is concerned with developing systems and procedures to guarantee that quality is maintained at all times.
1. To implement and maintain an ISO 9001:2015 Quality Management System, as well as conduct and schedule BIS, GRS, and Oeko-Tex certifications.
2. To implement all the ISO procedures in the QA/QC department.
3. To monitor the audit cycle programme to ensure it remains effective and up-to-date.
4. To engage in continuous knowledge development regarding each certification’s requirements, recommended best practices, techniques, and performance standards.
5. To conduct a periodical review and analysis of current QA/QC operational processes and recommend appropriate updates and changes in the QA/QC-related procedures.
6. To verify the in-process inspection and finished product quality inspection data and reports.
7. To verify incoming inspections for raw materials and consumables.
8. To report the non-conformance findings to department heads as well as other respective departments and key persons to determine the disposition of the non-conformance materials.
9. To be responsible for coordinating customer feedback and complaints and liaising with relevant departments to ensure they are resolved.
10. To verify the calibration report and the Equipment Calibration Required Master List.
11. To ensure prompt submission of the monthly Quality Assurance/Control Department Report to the superior for verification and compilation.
