Total 2 Administrative / Clerical job vacancies in kuching

If you are looking to excel and make a difference, take a closer look at us…

Key Responsibilities and Accountabilities

Functional (job responsibilities)

Sales & Revenue

• Aggressively source and book new loans for the bank;
• Solicit leads via referrals and cold calls for sales via marketing visits, telemarketing, launches, roadshows and any other sales activities to achieve sales targets;
• Complete action of all leads assigned via LMS and strive to deliver high conversion rate of these leads to sales;

Customer Relationship & Marketing

• Develop and maintain strong relationship with current and new customer;
• Attend road shows and/or any branch/off-site activities when required;
• To actively promote Unsecured Personal Loan products;
• Cross selling other banking products as and when opportunity arises to increase customers’ stickiness with HLB;

Compliance & Regulatory

• Exhibit high professionalism and competency when selling;
• Ensure bank’s interest is protected at all times;
• Comply with bank’s relevant internal policies, SOPs, sales compliance and statutory requirement in relation FSA, KYC, AMLA and all relevant internal policies & procedures and sales compliance;
• To maintain and uphold service standards set by the Bank at all times.

Managerial (team/group responsibilities)

• To collaborate with peers and colleagues in creating a positive customer experience;
• To contribute to an achievement oriented working environment.

Organizational (organizational responsibilities)

• Represent HLB in relationship building with the community;
• Continuous effort to improve business in support of building brand awareness and improving customer experience.

Jobholder Requirements

• Malaysian Citizen

Education/Qualification

• Diploma, Higher Diploma or Bachelor’s degree in Business, Finance or related field is preferred

Experience

• Min 3 years in sales experience;
• Experience in banking products, process and policies.

Realise your full potential at Hong Leong Bank by applying now.

If you are looking to excel and make a difference, take a closer look at us…

Key Responsibilities and Accountabilities

Sales & Service

• Provide superior customer service to walk-in customers and contribute to expected levels of CSAT (Customer Satisfaction) scores and Mystery Shopping Results;

• Carry clear targets for specific products – CASA and FD Book growth and account opening, cross selling of PL, Credit Cards, Portfolio Sales and ASBF Funding and any other product as deemed fit for Branch Ops; 

• Learn and use I-Pads/other devices (if applicable to branch) for customer service/ cross selling;

• Assist in calling up customers for service / sales interactions;

Operations

• Carry out Branch RCSA through sample checking and effective rectification as applicable;

• Accept and process transactions (deposits, withdrawals, Remittances, ANSB and any other products launched by the Bank) in a timely and accurate manner;

• Over-ride transactions as per Bank defined transaction limits;

• Responsible for overall branch cash holding and end of day cash balancing (applicable for Chief Cashier);

• Comply with staff rotation guidelines through inter-branch/region transfer as part of operational risk mitigation;

• Observe and comply with the Bank’s Code of Conduct & Ethics;

Other Responsibilities

• Maintain confidentiality of customers and Bank’s information in a responsible manner;

• Keep a clean, organized work area and maintain a professional appearance;

• Attend all trainings as applicable including e-learning/Workday;

• Filing of reports;.

• Where needed, assist in branch housekeeping activities, including but not limited to moving of carton boxes, retrieving of vouchers from storage, etc;

• Carry out other duties as assigned periodically.

Requirements

Education/Qualification

• Malaysian citizen

• Fresh graduates or candidates with relevant work experience are welcome to apply

Experience

• Related working experience in financial institution or related field

• Possess customer interaction / cash handling / transaction processing / sales experience

Special Skills

• Basic banking knowledge

• High level of integrity and accountability

• Excellent service mindset and communication skills and cross selling skills

• Professional appearance and courtesy

Certification/Licensing Requirements (optional)

• FIMM / UT license

• PCE & TBE license

Realise your full potential at Hong Leong Bank by applying now.