Job Description:

Baptist Health Medical Group is looking for a Patient Access Coordinator to join their Family Medicine Practice in Georgetown!

Job Description:

Patient Access describes a multi-disciplinary function that is carried out at the point of service areas of the medical office.  Patient Access Representatives perform front office duties under the general direction of the Clinical/Practice Manager or designee.  These duties include, but are not limited to, greeting patients and visitors; verifying patients’ demographic and insurance information; registering patients; obtaining necessary signatures; determining patients’ out-of-pocket expense, collecting and documenting patient payments and/or financial counseling as appropriate; scheduling appointments; ensuring patient flow; switchboard; and medical records management.  Customer service, clerical skills, fiduciary responsibility, and accuracy are extremely important in this role.

• High school diploma or equivalent required. 
• Computer skills required. 
• Clerical experience in the medical office setting preferred. 
• Other education preferred.

Benefits Include:

• Health, Vision, and Dental Insurance
• Retirement with Company Match
• Generous Paid Time Off (Including Maternity/Paternity Leave)
• Short/Long Term Disability and Life Insurance
• Tuition Reimbursement

If you would like to be part of a growing family focused on supporting clinical excellence, teamwork and innovation, we urge you to apply now!

Baptist Health is an Equal Employment Opportunity employer.

Position: Member Services Representative - Front Desk

Reports to: General Manager (GM)/ Assistant Manager (AM) / Shift Lead

Department: Operations

Purpose: Help promote our Judgement Free Zone, by representing our core values and adhering to our business drivers during each scheduled shift. 

Duties and Responsibilities:

• Perform to your best abilities during your assigned work shift.

• Monitor and maintain club cleanliness and atmosphere.

• Ensure that all proper training has been completed in order to operate safely and efficiently.

• Conduct regular audits to ensure the store is presentable and holding up to Excel Standard.

• Perform club inspections, complete assigned cleaning or associated tasks along with re-inspecting said tasks.

• Process and Review Daily Club Activity Paperwork and file in appropriate folders.

• Audit and Balance Cash Drawers on a daily basis.

• Update and Review Daily Club Reports and complete any corresponding Data Entry Documents

• Maintain and clean the Front entrance to provide customers with a clean, presentable, and welcoming environment

• Adhere to company’s policies and guidelines and address any minor infractions.

• Provide a safe and secure environment for all members

• Communicate with members and a create a high level of customer service.

• Stocking all retail and promotional items for following shift.

• Perform daily club inspections, complete assigned cleaning sections.

• Understand and adhere to company standards, audit daily paperwork, and help resolve any day-to-day customer issues.

• Audit club inventory and communicate with GM, AM and Shift Lead on recommendations of inventory orders.

• Staying up to date on all required certifications and training courses.

• Communicating with, promoting, touring, and assisting prospects and potential members

• Assisting General Manager and Assistant Manager with club promotions, training, and implementation of any operational strategies

• Ensuring Facility complies with all state and federal laws and insurance requirements

• Operating and Assisting applicable members with use of Tanning, hydro, and Total Body Enhancement Equipment and making sure all applicable paperwork and procedures are adhered to.

Qualifications:

• Must be at least 18 years of age or older.

• HS diploma or equivalent required.

• Familiar with Excel mission, values, vision, and culture, as well as the Planet Fitness brand and operational requirements

• Great communication skills with internal and external customers.

• Must be team oriented, motivated and well organized.

Benefits & Perks:

• Make payday any day by taking advantage of our financial wellness benefit, MyFlexPay

• Every Team Player receives a FREE Planet Fitness Black Card Membership

• Our Employee Assistance Program (EAP) gives you free and confidential access to counseling resources

• PLUS - Paid Time Off (PTO), Paid Parental Leave, and Health Insurance Benefits are offered to all eligible Team Players

Other Details:

• Work Environment: This job operates in a fitness club environment and routinely uses standard office equipment such as computers, photocopiers, fax machines and phones. The noise level in the club environment may be loud on a regular basis.

• Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch or crawl. The employee must frequently lift and move up to 25 pounds and occasionally lift and move objects up to 75 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.

• Position Type/Expected Hours of Work: This is a full-time OR part-time, non-exempt position. A non-exempt employee is one who is entitled to the minimum wage and/or overtime pay protections of the FLSA. Days and hours of work can be expected to be between 1-40 hours a week. Club hours vary per location. These hours are subject to change at any time dependent on business needs.

• EEO Statement: Excel Fitness is an Equal Opportunity Employer. We are committed to the policy of equal employment opportunity in recruitment, hiring, career advancement, and all other employment practices

• Other Duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

• The incumbent has varied range of duties related to the enrollment and eligibility and benefits and travel to determination of Veterans
• Maintain a through and up to date knowledge of the rules and regulations, and policies and procedures in determining eligibility of Veterans for VA Healthcare
• Advises applicant of the health care benefits they are legally entitled to in person or over the phone, initiates administrative process for establishing care, and notifies appropriate healthcare personnel accordingly
• Respond to technical question regarding patients' administrative rights and situational eligibility for healthcare and provide patients with administrative advice and guidance
• Provide Veterans both verbal and written information regarding non-medical benefits and refers Veterans to area VBA Benefits Counselors for claims as appropriate
• Respond to complex questions involving regulations and/or beneficiary entitlements and communicated results to patients, families, agency employees, and Veterans' organizations
• Handle questions and/or concerns ensuring that quality service is rendered in a timely, complete and empathetic manner
• Verifies· eligibility for care utilizing primary sources including but not limited to the Health Eligibility Center (HEC), Hospital Inquiry HINQ, VIS and ES military discharge papers, DD214
• Communicates through data systems, verbally and electronically with the REC on a regular basis by providing accurate eligibility and enrollment information
• Serves as the Veteran's initial contact with the Medical Center. He/ She enrolls the Veteran by inputting information from the 10-1 0EZ Form into VISTA. In addition to the advisement of health care benefits
• Processes re-enrollment into the system and assist Veterans. He/ She connect Veterans with other program areas as needed
• Correspond with national contacts to resolve processing and conflicts that require action the Heath Eligibility Center
• Interacts with the entire Enrollment System Redesign (ESR) website to electronically enroll Veterans, a process recently mandated down to the local level in 2015, by inputting all required registration information
• Other duties as assigned

Work Schedule: Monday - Friday; 8:00 am - 4:30 pm
Position Description Title/PD#: Health Benefits Assistant/PD01660A
Physical Requirements: The work is primarily a sedentary position. Typically, the employee sits comfortably to do the work. But, there may be some walking, standing, bending, carrying of light items such as papers, books, small items, etc. No special physical demands are required to perform the work. Concentration and sustained performance under potential stress of accuracy and deadlines is required because of factors involved in completion of various complex work assignments.
Virtual: This is not a virtual position
Driver License: Current, Valid Driver License
Relocation/Recruitment Incentive: Not Authorized
Financial Disclosure Report: Not Required

Starting at $41,365 Per Year (GS 5)

• The incumbent has varied range of duties related to the enrollment and eligibility and benefits and travel to determination of Veterans
• Maintain a through and up to date knowledge of the rules and regulations, and policies and procedures in determining eligibility of Veterans for VA Healthcare
• Advises applicant of the health care benefits they are legally entitled to in person or over the phone, initiates administrative process for establishing care, and notifies appropriate healthcare personnel accordingly
• Respond to technical question regarding patients' administrative rights and situational eligibility for healthcare and provide patients with administrative advice and guidance
• Provide Veterans both verbal and written information regarding non-medical benefits and refers Veterans to area VBA Benefits Counselors for claims as appropriate
• Respond to complex questions involving regulations and/or beneficiary entitlements and communicated results to patients, families, agency employees, and Veterans' organizations
• Handle questions and/or concerns ensuring that quality service is rendered in a timely, complete and empathetic manner
• Verifies· eligibility for care utilizing primary sources including but not limited to the Health Eligibility Center (HEC), Hospital Inquiry HINQ, VIS and ES military discharge papers, DD214
• Communicates through data systems, verbally and electronically with the REC on a regular basis by providing accurate eligibility and enrollment information
• Serves as the Veteran's initial contact with the Medical Center. He/ She enrolls the Veteran by inputting information from the 10-1 0EZ Form into VISTA. In addition to the advisement of health care benefits
• Processes re-enrollment into the system and assist Veterans. He/ She connect Veterans with other program areas as needed
• Correspond with national contacts to resolve processing and conflicts that require action the Heath Eligibility Center
• Interacts with the entire Enrollment System Redesign (ESR) website to electronically enroll Veterans, a process recently mandated down to the local level in 2015, by inputting all required registration information
• Other duties as assigned

Work Schedule: Monday -Friday; 8:00 am - 4:30 pm
Virtual: This is not a virtual position.
Driver's License: Current, Valid Driver's License
Position Description/PD#: Health Benefits Assistant/PD01660A and PD01660A
Relocation/Recruitment Incentives: Not Authorized
Financial Disclosure Report: Not required

Starting at $41,365 Per Year (GS 5)

The Motor Vehicle Operator provides safe transportation for Veterans and accompanying family member or caretaker.

Major duties and responsibilities include, but may not be limited to:

· Receiving work assignments and direction regarding work methods, procedures and schedules from either the Transportation Coordinator and/or the Mobility Manager.

· Arriving at and departing from pickup and discharge points at scheduled times.

· Reading installation maps and judges road/traffic conditions to determine the shortest and safest route.

· Enforcing passenger safety and seatbelt use.

· Using multiple variations of Mobile Data Computer (MDC) in and out of the vehicles for assigned trips and duties daily.

· Loading and unloading patients and medical supplies.

· Performing operator maintenance such as checking fluid levels and air pressure in tires, cleaning and washing of vehicles, and performing inspection checklists to ensure safe and proper operation.

· Maintaining records and document actions, such as operator inspection checklists/forms and accident/incident reports.

· Using two-way radios (or other device) to maintain communications with dispatcher/supervisor on assignments and locations.

· Performs other related duties as assigned

Work Schedule: Monday - Friday, 8:00am - 4:30pm
Recruitment & Relocation Incentives: Not authorized

DESIGNATED DRUG-TESTING POSITION: Applicants tentatively selected for VA employment in a testing designated position are subject to urinalysis to screen for illegal drug use prior to appointment. Applicants who refuse to be tested will be denied employment with VA. Applicants will not be appointed to the position if a verified positive drug test result is received.

Starting at $25.01 Per Hour (WG 6)