The role reports to the Global Network Operations Programs Group (GNOP) which executes the company’s strategy by identifying and managing programs of change that enables service excellence and operational efficiency. The team work closely with the various Business and IT teams, driving change of both a business operations process and IT solution nature.

Key Tasks

• Product Management subject expert
• Conduct Regional and Facility Network Operations Reviews
• Business analysis, process review and requirements definition
• User group management and communication
• Software Development cycle participation
• Deployment preparation and support
• Post program implementation and follow-up
• Support contingency operations for process and relevant issues

Responsibility

• Influence direct/indirect team members including project/program work objectives, performance and management where required.
• Support business groups understanding, keeping them interested, involved, informed and all necessary decisions carried into the development of new/better processes and systems.
• Work with a global, virtual team drawn from Operations, IT and other functions in support of the objectives.
• By fully supporting the program/domain manager, ensure that products/solutions are properly signed off and accepted, then deployed into the relevant processes, with strong follow-up as needed.
• Input to the design and development of solutions that meet the programs and/or change requirements. This may include multiple work-streams and projects.
• Provide strong accountability of a specific business process area and the development road map to help achieve both tactical and strategic objectives.

Requirements

• Business Degree qualifications.
• Certification or experience in requirements analysis/gathering, process definition and related work.
• Minimum 5 years of experience, including equivalent BA experience
• Exposure to Business process, analysis and testing
• Experience in managing process and requirements development
• Experience across country and regional level with Global Experience preferred.
• Strong customer service focus, problem-solving mindset, and analytical skills.
• Well-developed analytical skills with related experience in the use of (preferred) structured methodologies, modelling techniques and tools and / or willingness to adopt new techniques.
• Practical experience of business process analysis, mapping and implementing process change Demonstrable experience in the analysis, design and implementation of business and IT solutions
• Good facilitation skills
• Strong creative thinking and the ability to see the ‘bigger picture’
• Solid communication skills (written and verbal), presenting ideas clearly and effectively to business partners and other project team members.
• Understanding of processes and solutions in international shipment industry with strong business acumen
• Understanding of the principles of change management.
• Continuous improvement methodology experience
• Willing to travel as required

The role reports to the Global Network Operations Programs Group (GNOP) which executes the company’s strategy by identifying and managing programs of change that enable Global Network Operations to achieve service excellence and operational efficiency.

Role Purpose

The role is to ensure a sound understanding of various project requirements and associated effects of changes to Global Network Operations that support the business in achieving the goals and objectives set. You manage projects in terms of scope, costs, resources, and overall deliver to objectives and goals.

You take strong ownership of a specific business process areas and the development road map to achieve both tactical and strategic objectives. The role combines project/product management skills with subject matter expertise to translate quickly developing business demands into the right IT and business solutions and/or process.

Key Tasks

• Project Management
• Product Management
• Direct (and indirect) team management
• Conduct Regional and Facility Network Operations Reviews
• Business analysis, process review and requirements definition
• User group management and communication
• Input to Roadmaps, Portfolio Program Management & Prioritization
• Defining the Plan, Project Management & Prioritization
• Software Development cycle participation
• Deployment preparation and support
• Post project implementation and follow-up
• Support contingency operations for process and relevant issues

Responsibility

• Influence, manage or motivate the direct/indirect team members including project work objectives, performance and management where required.
• Ensure business groups are supportive of identified changes, involved, informed and all necessary decisions carried into the development of new/better processes and systems.
• Manage a global, virtual team drawn from Operations, IT and other in support of the project objectives.
• Ensure that products/solutions are properly signed off and accepted, then deployed into the relevant processes, with strong follow-up as needed.
• Lead and manage the development of solutions that meet the project and/or change requirements. This may include multiple work-streams on a project.
• Take strong ownership of a specific business process area and the development road map to achieve both tactical and strategic objectives.
• Determine organization structure, roles and responsibility and performance targets for the programs.

Requirements

• Professional Project Management certification preferred. (e.g. PRINCE2).
• Business Degree OR equivalent experience.
• Certification or experience in requirements analysis/gathering, process definition and related work.
• Minimum 5 years of experience, including 2-3 years’ project/program management
• Exposure to Business process, analysis and testing.
• Experience in managing process and requirements development.
• Experience across country and regional level with Global Experience preferred.
• Good communication skills, presenting ideas clearly and effectively to business partners and other project team members.
• Strong customer service focus, problem-solving mindset, and analytical skills.
• Appetite to lead processes design on a global level.
• Develop a culture of quality, service excellence, flexibility and cost consciousness.
• Develop team spirit and multitasking capabilities within the team.

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Service Logistics IT unit supports bringing in new sales, managing projects for onboarding of new customers as well as providing Business Analyst expertise in solutioning of IT systems.

Responsibilities

• Provide system solution that meets customers' requirements
• Manage and implement projects and change requests related to corporate systems
• Provide overall training to AP countries on systems and process deployments
• Convert functional requirement to system requirements, document the EDI specs & involve in testing and implementation activities
• Act as a single point of contact in AP for all training related implementations
• Bridge current gaps amongst AP operations and to ensure constant alignment between systems and operations leads
• Liaise closely with global and regional team to share and develop best practices
• Lead and support Regional initiatives to ensure a deep understanding of information associated with assigned clients, including SOPs and SLAs.
• Provide continuous operational support / guidance and information on systems training, processes introduction to operational users and updating internal stakeholders
• Work closely with regional teams from implementation to deployment phases to ensure timely and successful implementations that meet budgets and quality standards
• Serve as training point of contact for WMS and Technical Services applications on Service Logistics activities
• Analyze customer requirements and propose solutions, prepare documents specifications to regional and countries
• Validate and act as one of the reviewers for regional SOWs and country CWIs
• Provide regular updates on training progress to management and sponsors to enable overall training progress monitoring
• Drive best practices and training alignment amongst regions
• Demonstrate an ability to influence decisions / actions of country line and functional personnel by providing value-added inputs into the organization’s business processes
• Manage a matrix team that holds collective responsibility for the successful implementation of a customer’s logistics solution
• Manage countries in implementation and training planning with regards to resource requirements and skill set upgrade

Requirements

• Strong understanding of Service Supply Chain management principles, Service Logistics aftermarket operations, and equipped with strong training and IT implementation skills
• Good knowledge of warehouse management systems (preferably from a warehouse operations perspective) with some basic experience in warehousing and transport solution design (preferred)
• Strong analytical and problem solving skills with ability for quantitative analysis and modeling
• Good communication, presentation, facilitation, negotiation, interpersonal and intercultural skills, with an ability to work collaboratively with diverse groups on region-wide projects
• A positive and contributory attitude and strong team player
• A results-oriented multi-tasker with the ability to work under stress and tight deadlines while maintaining performance
• Total dedication to, and focus upon, servicing and supporting both internal and external customers; has the ability to work close together with other functional disciplines
• Able to handle ambiguity, resourceful and possessing the initiative to drive towards the end goals
• Computer literate (SQL ,Oracle, Excel, Word, PowerPoint, Outlook) with a comprehensive knowledge of DHL systems relating to customer service. It is expected that the individual will have exceptional skills in PowerPoint and Word
• Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.
• Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
• Is focused on identifying and understanding each customer’s needs. Expresses and act on desire to assist customers in an efficient and friendly manner
• Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk
• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals
• Works cooperatively with others to achieve target and objectives.
• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others

Reporting to the Senior Manager, Program Delivery, you will drive the definition of solutions, products and applications that are fit for purpose both functionally and technically. In this role, you need to ensure that solutions are delivered with the right technology and best possible design for the given scope. You will be the subject matter expert on product/applications in the portfolio.

Responsibilities:

• To provide project update regularly against project plan to ensure visibility of project progress to ensure project completion in time and on budget.
• Translate business requirements to local business applications.
• To provide technical support to local business applications and liaise with ITS counterpart for EGAP application supports.
• To review the change request, implement and maintain approved local applications and reports according to changing business needs.
• To adhere to change management process.
• Provide requested ad hoc services on application.
• Provide training and advice of core/local applications to users.
• Liaise with third party software/hardware services providers as an extension of software development/support resources.
• To coordinate EGAP and local application deployments.
• To provide guidance and coach junior IT staff.
• To actively track priority service related incidents and ensure root cause analysis is coordinated avoiding recurrence of issues.
• Develop business applications using flexible methodology (SDLC) but ensure quality of deliverable.
• Provide technical support to users based on service level agreement.
• Liaise between ITS and business users by ensuring business and technical information are well received by both parties.
• Provide consultancy and advice with the aim to achieve customer satisfaction

Requirements:

• Degree in Information Services (or equivalent)
• 3-5 years IT and business experience, preferably in logistics industry
• 3 years’ experience with Business or Systems Analysis responsibilities
• Proactive and able to work under pressure and tight deadlines
• Strong teamwork / collaboration skills with good oral and written communication skills
• Broad understanding of business operations

Technical expertise in:

• Knowledge of all DHL core/local applications and expert in some of them (will be an advantage)
• Digitalization skill sets (e.g. Agile, cloud, RPA, analytics, Figma)
• Some knowledge in telecommunications and networking
• In-depth knowledge of system development tools used by DHL (e.g. PHP, ASP.NET, SQL, Java, WebLogic, Crystal Report, Python, C#)
• Latest web technologies
• Some knowledge in business application development life cycle (for Digi projects)

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Service Logistics IT unit supports bringing in new sales, managing projects for onboarding of new customers as well as providing Business Analyst expertise in solutioning of IT systems.

Responsibilities

• Provide system solution that meets customers' requirements
• Manage and implement projects and change requests related to corporate systems
• Provide overall training to AP countries on systems and process deployments
• Convert functional requirement to system requirements, document the EDI specs & involve in testing and implementation activities
• Act as a single point of contact in AP for all training related implementations
• Bridge current gaps amongst AP operations and to ensure constant alignment between systems and operations leads
• Liaise closely with global and regional team to share and develop best practices
• Lead and support Regional initiatives to ensure a deep understanding of information associated with assigned clients, including SOPs and SLAs.
• Provide continuous operational support / guidance and information on systems training, processes introduction to operational users and updating internal stakeholders
• Work closely with regional teams from implementation to deployment phases to ensure timely and successful implementations that meet budgets and quality standards
• Serve as training point of contact for WMS and Technical Services applications on Service Logistics activities
• Analyze customer requirements and propose solutions, prepare documents specifications to regional and countries
• Validate and act as one of the reviewers for regional SOWs and country CWIs
• Provide regular updates on training progress to management and sponsors to enable overall training progress monitoring
• Drive best practices and training alignment amongst regions
• Demonstrate an ability to influence decisions / actions of country line and functional personnel by providing value-added inputs into the organization’s business processes
• Manage a matrix team that holds collective responsibility for the successful implementation of a customer’s logistics solution
• Manage countries in implementation and training planning with regards to resource requirements and skill set upgrade

Requirements

• Strong understanding of Service Supply Chain management principles, Service Logistics aftermarket operations, and equipped with strong training and IT implementation skills
• Good knowledge of warehouse management systems (preferably from a warehouse operations perspective) with some basic experience in warehousing and transport solution design (preferred)
• Strong analytical and problem solving skills with ability for quantitative analysis and modeling
• Good communication, presentation, facilitation, negotiation, interpersonal and intercultural skills, with an ability to work collaboratively with diverse groups on region-wide projects
• A positive and contributory attitude and strong team player
• A results-oriented multi-tasker with the ability to work under stress and tight deadlines while maintaining performance
• Total dedication to, and focus upon, servicing and supporting both internal and external customers; has the ability to work close together with other functional disciplines
• Able to handle ambiguity, resourceful and possessing the initiative to drive towards the end goals
• Computer literate (SQL ,Oracle, Excel, Word, PowerPoint, Outlook) with a comprehensive knowledge of DHL systems relating to customer service. It is expected that the individual will have exceptional skills in PowerPoint and Word
• Breaks down a problem, situation or process into its component parts, separates the main issues from side-issues, understands the nature of parts and their relationship to one another.
• Sets clear and realistic goals and objectives. Establishes a course of action and a sequence of steps to ensure that activities and objectives are efficiently achieved.
• Is focused on identifying and understanding each customer’s needs. Expresses and act on desire to assist customers in an efficient and friendly manner
• Makes timely and appropriate choices based on accurate analysis and experience. Uses sound judgment even in conditions of uncertainty. Anticipates impact of decisions and plans how to manage risk
• Continually seeks to accomplish critical tasks with measurable results. Overcomes obstacles and makes adjustments to achieve results. Focuses self and others to achieve targets aligned with business goals
• Works cooperatively with others to achieve target and objectives.
• Provides both verbal and written information in a timely, clear and concise manner. Expresses ideas effectively, adjusting style, tools and mode to the needs of others

Role Purpose

Support to implement Business Intelligence, Data Analysis & Digital plans. To identify data science, business intelligence, reporting, and data analysis needs and provide data that is accurate, congruent, reliable, and in line with overall business objectives and needs. Understand, describe, and quantify business processes and translate them into Data analytics needs along with group guidelines and policies.

How will you contribute to the success of DHL?

• Support the execution of data analytics projects by understanding and translating business context and facts into business intelligence and data science needs with little project manager supervision.
• Analysis of the business processes as well as the derivation of problem areas and analytical requirements.
• Interpret the model results in the business context and prepare them for discussions with the business.
• Help deploy solutions across regions and countries.
• Support to implement Business Intelligence, Data Analysis & Digital plans to identify digital automation, business intelligence, reporting, and data analysis needs and provide data that is accurate, congruent, reliable, and in line with overall business objectives and needs, Group guidelines, and policies.
• Support the anchoring of data-driven decisions in operating business through the building up of specialist methodical knowledge and knowledge transfer from completed projects.
• Support identification of new Data Analytics needs and opportunities.
• Contribute to process improvement in the working area.
• Support the definition of project contents, deliverables, and timelines.
• Implement best practices and lessons learned on business analysis and translation to and from data scientists.
• Largely independent preparation and presentation of results and implications of Digital Automation projects.
• Verify the accuracy and plausibility of analytics outcomes and communicate as such.
• Support onboarding of new team members.
• Derive analytical requirements, select, and interpret the results in consultation with the project lead.
• Data ability to gather, analyze, and mine data statistically.

Requirements

• Master's University degree in Business or equivalent work experience.
• With more than 2 years of experience, affinity with BI and Data Science is beneficial.
• At least 5 years experience in business analysis and/or leading (global) projects.
• Experience with project methodologies such as Agile methodology is a plus.
• Innovative, creative mindset Self-motivated, energetic, and enthusiastic.
• Analytical and process thinker with the ability to challenge the status quo effectively and constructively.
• Team player with a can-do attitude, continuously learning, and self-motivated.
• Strong communication skills, both verbal and written.
• Excellent influencing and persuading skills, strong ability to motivate and convince.
• Ability to overcome the complexities involved in changing complex processes, systems, and habits.
• Microsoft Excel and/or Access experience.
• Experience with Power BI is a plus; Python programming skills are a plus.
• Strong interest in Creating Value with Data.

About Us

When you work with us, you’ll find that we deliver results; without compromising on respect. We value each other’s differences while recognising individual strength.

We are the world’s leading contract logistics company. We create competitive advantage for our customers through customized warehousing and transportation services. We combine our global scale with local knowledge and sector expertise.

At DHL Supply Chain (DSC), there's more to a role than the work we do. Whatever your role is, we never forget that you make us who we are. We work hard to make sure a career with DHL is as satisfying and successful as it can be.

Join a supportive work environment where you’ll have the tools and training you need to grow and succeed.

DHL Supply Chain is Great Place To Work® certified.

Responsibilities

• Develop and leverage constructive relationships within target accounts to gain access to key decision makers and establish coach network
• Client Specific - Conduct continuous review of the customer pipeline to proactively identify potential business opportunities
• Portfolio Refresh - Organize and prepare quarterly review with all sectors to review expiring contracts and leases to formulate potential strategies including RES opportunities
• Strategic Investment - Participate in DHL Supply Chain led annual review of country strategy including providing RES team input on potential upcoming logistics markets
• Define business fit and help shape the pitch story for development experts to identify the best solution and negotiate deals
• Collaborate with logistics Business Developers to review current client’s needs and guide in identifying additional opportunities
• Facilitate awareness/knowledge sharing of the Real Estate Solutions product among internal and external stakeholders
• Conduct research (external market, internal sector teams) on strategically prioritized areas, sectors and target accounts to proactively identify potential areas for business opportunities
• Map and assess stakeholders based on systematic pipeline reviews and knowledge of customer strategies, business changes, etc.
• Collect customer requirements to qualify identified opportunities and develop recommendations on pursuit or cancellation based on financial attractiveness, risk and fit of customer requirements with capabilities/ strategy
• Identify value proposition both for bundled or standalone offerings and high level solution parameters based on customer requirements

Requirements

• 10 years' experience in either Business Development or Sales
• University Degree in Business, Architecture, Engineering or Real Estate related field
• Analytics and project management experience, contracts logistics industry experience and industrial and logistics real estate development/brokerage experience

DHL Express Global Head Office has an opening for Senior Business Analyst. The key purpose of this role is for specified scope/ project(s) to ensure a sound understanding of business requirements, specify appropriate business solutions and assess the impacts of change on the current business environment. Business solutions include business processes (manual or automated), associated performance measures, business rules, governance, standards, and technology, including IT systems.

Responsibilities

Drive close liaison and coordination across functions when defining the requirements and business solutions.

• Make recommendations to process owners and project managers and the different approval bodies (Investment Committees, Project Boards, Functional heads, etc.).
• Document & detail findings on a regular basis with the relevant content board, and support with recommendations.
• Lead functional teams in understanding new and amended business solutions.
• Provide expertise in specific areas of the business that have particular cross-functional relevance Functional process owners, business analysts and subject matter experts, and IT architects, project managers, and system owners.
• Identify issues, problems, opportunities, and benefits of the projects and ensure cost/benefit analyses are carried out by Project Managers.
• Align with functional experts in designing appropriate systems, implementing desired to-be processes, and meeting the agreed project deliverables and goals.
• Specify business solutions and assess the impacts on the organization of a proposed solution, gaining buy-in and agreement to the solution.
• Work across the organization to ensure the required level of understanding in order to introduce the change expected with a given business solution.
• Ensure that the proposals delivered by IT and other suppliers as part of the design are understood, meet the needs of the business requirements, and are explained to the user community.
• Support the preparation and execution of a structured test approach and the timely testing (from the business perspective) of delivered solutions.
• Monitor and analyze newly implemented solutions to ensure delivery of the expected solution and associated benefits.
• Work with the project and program managers to plan the delivery of a business solution, identifying dependencies, issues, and strategies/resolutions for risk mitigation.
• Lead and coordinate analysis work streams/teams ensuring that the project manager is aware of progress and any divergence from the plan.
• Quality assurance of analysis deliverables produced by others.
• Resolution of day-to-day business issues requiring cross-functional coordination and insight.
• Project management of project(s) where appropriate.

Requirements

• 5-8 years experience in an analytical, project-orientated, or wider change management role.
• Well-developed analytical skills with related experience in the use of structured methodologies, modeling techniques, and tools and/or willingness to adopt new techniques.
• Highly motivated with an ability to manage varying workloads against timescales as well as small teams of analysts and subject matter experts.
• Practical experience in business process analysis, mapping, and implementing process change.
• Demonstrable experience in the analysis, design, and implementation of business and IT solutions.
• Good facilitation skills.
• Good communication skills (written and verbal) and strong written and spoken English.
• Understanding of Express logistics business processes and solutions with strong business acumen.
• Continuous improvement methodology experience preferred.
• Willing to travel to other DHL Locations as required.
• Good understanding of project management processes and methods, preferably PRINCE 2.
• Excellent PC skills and IT aptitude including a working knowledge of Microsoft Office products and use of modelling tools.
• Experienced in liaising with senior managers both within the organization and outside agencies.
• Relevant certification (e.g. BABOK) preferred.

Customer Solutions and Innovation (CSI) is a DHL's cross divisional commercial and innovation unit. We are responsible for managing DHL's largest and most strategically important customers. In a very competitive market, CSI work with our Business Units colleagues and provide value beyond what the customers expect, building stronger ties with Customer key decision makers. We focus on understanding our customer business and industry challenges and applying proven DHL solutions.

Role Purpose:

• Coordinate and drive the sustainable resolution of AR issues between customer management, business units and the customers in order to reduce overall outstanding.

Principal Accountabilities

1. Issue Resolution (short term - corrective action)

• Regularly review existing reporting to prioritize where to act and escalate
• Ensure action on overdue receivables for quick payment (mainly through BU)
• Facilitate escalation and tracking of issue resolution (at invoice level if needed)
• Review AR customer cases, uncover root causes and initiate improvement projects
• Initiate A/R improvement activities to be driven by business unit
• Directly lead selected key projects, leveraging First Choice / Six Sigma tools
• Follow up on escalation process and ensure credit stop is approved by all relevant stakeholders

2. Continuous Improvement (mid term - preventive action)

• Trigger structural process improvements within the business units to avoid repetitive root causes for non-payment
• Leverage best practices across accounts, regions, countries and business units
• Continuous improvement of reporting quality within BU and CSI with shift from reactive to proactive A/R management

3. Stakeholder Management

• Act as point of contact between Customer Manager, Business Unit, Finance and Customer
• Close alignment and leveling of workload with counterparts in other regions, Regional / Global CFO and Global Functional Lead

Knowledge, Skills and Experience

• Bachelor’s degree or Masters in Logistics, Finance and related discipline or equivalent.
• Minimum professional experience of 2-5 years in accounts receivables management or payables management.
• Project management, stakeholder management and virtual team management skills.
• Business acumen and understanding of key financial and commercial principles.
• Prior experience with finance/account receivables a plus.
• Experience working in multi-cultural, global and remote teams.
• Excellent MS Excel skills.
• First Choice / Six Sigma.

Responsibilities:

• Ensure all operational and performance tracking / management tools aspects for a successful deployment of performance tracking tools/systems are in place or planned in detail prior to and during the readiness and implementation phase
• Deliver consistent implementations across each assigned site within the region to ensure each site within the program scope has a standard DSC performance tracking/management solution
• Work with IT to establish the integration/extract from source systems (i.e. WMS/T&A systems.)
• Work with IT to ensure all necessary hardware is in place for the implementation (i.e. Printers, PCs, Scanners)
• Complete analysis of data to highlight and detail areas where source systems are not providing data in the correct format or detail.
• Define, analyze and then map all effective processes in detail in preparation for application of standards
• Creation of warehouse/location mapping where applicable to a sufficient level of detail ensuring future flexibility to enable effective maintenance whilst providing the platform for accurate standards to be built.
• Deliver effective training and knowledge transfer to site users and others on use of the performance tracking tools/systems, interpretation, maintenance and issue resolution.
• In case of discrete standards define the detailed requirements, by job or task for Industrial engineering. Complete required work studies or manage a contractor accordingly.
• Incorporate lessons learned from previous implementations. Document areas of opportunity either in process or equipment and share with site teams.
• Highlight and escalate any slippage or changes to the implementation plan on site in order to action appropriate measures.
• Highlight and define any interface or DHL Link work that may be required. Additionally, should any WMS modifications be required, highlight the requirements to IT and site manager
• Ensure that any risks and lessons learned are appropriately captured and communicated to regional OMS team
• Conduct health checks in line with sustainability models to ensure success of implementation

Requirements:

• Bachelor's Degree in Logistics & Supply Chain related field
• Dynamic and goal orientated; enabling local teams to work accordingly to the regional plans
• Experience is needed to collaborate with ops managers across all levels within a country and drive adoption of company strategic systems, tools, and overall company OMS agenda
• Ability to influence without authority is required strongly / significantly in this role
• Solid experience with IT system integration highly regarded
• Strong in Process understanding and LEAN approach
• Strong operational experience in 3PL and/or Warehouse operations
• Strong change management skills
• Passionate individuals with high initiative will be very highly regarded
• Strong analytical or out of the box thinking
• Project management experience

Responsibilities:

• Take charge of the overall OMS governance for all sites, role modeling culture and behavior, change management expectations
• Train and coach the development of OMS culture infrastructure with site champion, owner and site management team
• Support site manager on span of control analysis and adjustment plan
• Support site leadership team to develop Excellence School (physical infrastructure, trainers, training program and materials) and ensure standardization across sites
• Ensure site management team adhere to the OMS standards and are focused to have shop floor team following the OMS standards
• Review the standard training matrix and program with each site, including particularities, detailing processes that need to be covered during trainings
• Develop business cases at sites that are under OMS implementation
• Share experiences, business cases of successful implementations, best practices and capabilities of OMS with site leaders and OMS champion
• Support site OMS Champions to speed up on OMS coverage on sites
• Gather information for standardization control (focused on OMS culture) with sites and monitor the progress with site management team
• Review implementation status with each site and report to the country lead on accomplishments and critical points
• Understand and address challenges with infrastructure, cultural and behavioral changes with OMS country lead

Requirements:

• Bachelor's degree, preferably in Supply Chain or Engineering
• At least 5 years of experience working in the supply chain operations with strong operational background
• Experience in performance management, productivity and continuous improvement methodologies are highly desirable
• Strong in process understanding and LEAN approach
• Able to manage stakeholders across all levels
• Independent, able to work in a team in a fast-paced environment