Total 6 Customer Service / Call Centre job vacancies in Johor Bahru

We are looking for a motivated, dynamic Customer Service Executive (Outdoor) to join our team based out of our offices in various locations. Your responsibilities will be to look to build on solid existing client relationships whilst also using your outstanding sales skills and outgoing personality to win new sales and clients in your sales territory.

To help to achieve this, we will provide you with a competitive base salary, highly rewarding incentive structure and career opportunities. You will also be given full product training, with hands on assistance from the customer care team.

In this role you will be responsible for:

• The candidate will play an active role in renewals and retaining customers & to achieve sales target given
• By providing excellent after sales service and regular communication between the customer and the Company
• Work closely with other team members to provide strong team representation in meeting customer’s expectations
• Conduct outdoor visits to customers i.e. contract renewal, attend to complaint and up selling/cross selling
• Work closely with other team members to assist in collection

The ideal candidate will possess:

• Minimum a Diploma in related discipline of studies with proven track record in customer care environment
• Highly successful at converting clients with the ability to adhere to KPI's to ensure success
• Driven by data and building a network of excellent customer relationships
• Good communication skills and has the ability to communicate fluently on the phone
• Call centre experience is an added advantage
• Good planning and organisational skills with attention to details.
• Ability to prioritise tasks with effective time management
• Good understanding of Business clients in your designated locations

Highly Desirable:

• Excellent customer service via F2F & negotiation skills
• Ability to reach & exceed up selling targets
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

We are looking for a motivated, dynamic Service Planner, also known as Admin Assistant & Customer Service to join our team.. Your responsibilities will be to plan customer’s service appointment, assigned and coordinate with serve team to create optimal service schedule.

To help to achieve this, we will provide you with a competitive base salary, contractual bonus and career opportunities. You will also be given full product training, with hands on assistance from Service and Operation Team.

In this role you will be responsible for:

• Plan customers’ service appointment and coordinate with service team to create optimal schedule
• Ensure all data is input onto the in-house system accurately and efficiently
• Follow up with service team to ensure no service backlogs
• Analyse service team capacity data for service schedule improvement
• Attend monthly stock take and prepare stock closing reports
• Compile service reports and invoice to customer upon request
• Prepare monthly reports

The ideal candidate will possess:

• Minimum Diploma/Degree holder in any field
• Minimum 2 years experience in capacity analyses and service schedule
• Good communication skills and has the ability to communicate fluently on the phone
• Good planning and organisational skills with attention to details
• Ability to priorities tasks with effective time management
• Able to handle timelines without affecting quality of work
• Customer-oriented
• Result-driven
• Employment of foreigners are subject to the local authorities approval and subject to their own visa application

Highly Desirable:

• Excellent attention to detail and negotiation skills
• Ability to do multitasking job
• Versatility to build rapport with people at all levels
• Multi-lingual in both verbal and written English and Bahasa Malaysia, able to converse in decent clear communication. Ability to converse in other local dialects will be an added advantage
• Commercially focused acumen

Role Overview

We are seeking an experienced Senior Cost Manager to lead cost management activities across complex and fast‑paced data centre construction projects. In this role, you will take ownership of pre‑ and post‑contract commercial management, drive cost control strategies, and provide advisory support to clients throughout the project lifecycle.

You will lead project teams, oversee tendering and procurement processes, manage commercial risks, and ensure strong financial governance across multiple data‑centre‑related scopes (CSA, MEP, critical systems). This role requires excellent stakeholder management and a solid understanding of the cost drivers unique to mission‑critical environments.

Leadership & Team Coordination

• Lead cost management delivery across one or multiple data centre projects.
• Oversee and mentor Cost Managers and Assistant Cost Managers in day‑to‑day tasks.
• Maintain a collaborative, high‑performing team environment and support capability building.

Pre‑Contract / Tendering Support

• Lead the preparation of detailed cost estimates, cost plans, and budgets during concept, schematic, and detailed design stages.
• Review design information, identify cost risks, and challenge scope gaps or assumptions.
• Manage tender documentation, bid queries, tender analyses, commercial evaluations, and contract recommendations.
• Support procurement strategies for long‑lead equipment, specialist trades, and mission‑critical systems.

Post‑Contract Cost Control

• Oversee monthly cost reporting, cashflow forecasting, and financial performance tracking.
• Lead the change management process, ensuring variations are properly assessed, justified, and approved.
• Manage ongoing commercial negotiations with contractors and suppliers.
• Ensure adherence to contract terms, valuation processes, and financial controls.

Stakeholder & Client Engagement

• Serve as the primary commercial point of contact for clients, design consultants, and contractors.
• Facilitate project meetings and provide commercial recommendations to support decision‑making.
• Ensure clear communication of risk, cost status, and procurement issues to stakeholders.

Governance, Reporting & Quality

• Maintain clean audit‑ready cost documentation throughout the project lifecycle.
• Support value engineering initiatives to identify cost‑efficient solutions without compromising reliability or quality.
• Contribute to cost benchmarking, lessons learned, and continuous improvement within the team.
• Uphold internal governance standards, templates, and reporting requirements.

Role Overview 

As a Cost Manager, you will manage the core cost management services for complex construction projects, including mission-critical data centre developments, ensuring cost, quality, risk, and governance objectives are achieved. You will play a key role in supporting Turner & Townsend’s clients through the full project lifecycle, delivering best-in-class commercial outcomes while fostering a collaborative, high-performing project environment.

Project Support & Cost Management

• Deliver pre-contract and post-contract cost management services across construction projects, including data centres, critical facilities, and infrastructure-led developments.
• Prepare order-of-cost estimates, cost plans, and elemental cost analyses, with a strong understanding of CSA and MEP-heavy cost structures typical of data centre projects.
• Undertake rate analysis, benchmarking, and cost modelling for specialist packages such as MEP systems, electrical infrastructure, cooling systems, and fit-out works.
•  Lead tendering and procurement activities, including: Pre-qualification and tender strategy development, preparation of preliminaries and tender documentation, tender analysis, clarification, and recommendation reports,
• Support change control and post-contract cost management, managing variations, compensation events, and cost impacts arising from design development and client changes, escalating major issues where required.

Governance, Reporting & Client Interface

• Prepare monthly post-contract cost reports, cashflows, and forecasts, supporting formal client presentations and governance reviews.
• Provide commercial input into Value Engineering and cost optimisation exercises, particularly for high-value MEP and specialist trade packages common in data centre projects.
• Interface professionally with clients, consultants, contractors, and specialist vendors at all project stages.
• Support Turner & Townsend’s commercial governance, risk management, and cost assurance standards on live projects.
• Identify opportunities to improve cost management processes, templates, benchmarking data, and digital tools, sharing best practices within the business.
• Contribute to knowledge management, ensuring project data, lessons learned, and cost intelligence are captured in Turner & Townsend’s internal systems. 
• Collaborate effectively within the cost management team and, where appropriate, provide guidance and oversight to Assistant Cost Managers.
   

Role Summary 

As an Assistant Cost Manager for Data Centre Projects, you will support the delivery of cost management services across fast‑paced, service‑intensive environments. Working under the guidance of a Cost Manager or Senior Cost Manager, you will assist with cost planning, tender support, contract administration, and reporting activities.

Pre‑Contract Support

• Assist in preparing cost estimates, cost plans, and budgets for data centre projects.
• Support quantity take‑offs and rate analysis for MEP or CSA packages depending on background.
• Help prepare tender documentation, gather quotations, and support tender analyses and evaluations.
• Assist in compiling contract documents and supporting procurement activities.

Post‑Contract Support

• Help track project costs, monitor variations, and assist in change control procedures.
• Support preparation of monthly cost reports and updates for clients.
• Collect and verify data required for progress valuations and payment certifications.
• Coordinate with contractors and consultants to verify work progress and financial claims.

Governance & Coordination

• Maintain organised documentation, cost records, and audit‑ready files throughout the project.
• Assist in value engineering discussions and cost‑saving reviews.
• Support the project team by providing timely inputs during meetings, workshops, and client discussions.
• Ensure key information and learning from each project is uploaded into internal knowledge platforms.

Job Summary

We are seeking a skilled Application Developer to analyze, develop, enhance, and support enterprise applications. The candidate will be responsible for end-to-end application delivery, including requirement analysis, development, testing, implementation, and post-deployment support. The role involves working with large data volumes, system integrations, and batch processing in a dynamic environment.

Key Responsibilities

• Analyze business requirements and prepare technical design and specifications.
• Develop, enhance, debug, and maintain application systems.
• Perform coding, scripting, and automation for application development.
• Handle system integrations and interfaces across multiple platforms.
• Develop and optimize SQL queries, procedures, and database solutions.
• Use Python and Unix/Linux shell scripting for automation and data processing.
• Design and manage batch processing using Control-M, including job scheduling and monitoring.
• Conduct unit testing and System Integration Testing (SIT).
• Provide support during User Acceptance Testing (UAT) and production deployment.
• Perform troubleshooting and root cause analysis for application and database issues.
• Maintain proper technical documentation and support knowledge transfer.
• Provide post-implementation support and ensure system stability.

Requirements

Education

• Bachelor’s Degree in Computer Science, Information Technology, or related field.

Experience

• Minimum 2+ years of relevant experience, preferably in a Banking or Financial Institution.

Key Technical Skills

• SQL, Python, .NET
• Red Hat Linux / Unix environment
• Shell Scripting
• Java (basic knowledge preferred)
• Batch job scheduling using Control-M
• Experience with system integration and handling large data volumes

Preferred Skills

• Strong analytical and problem-solving skills.
• Ability to work in end-to-end application delivery environments.
• Experience in application development, testing, and production support.
• Good communication and documentation skills.