Client Advisor

As a Client Advisor, you will play an essential role in our growing Stockholm office, supporting our customers with the installation and use of our chargers. As Zaptec rapidly expands internationally and our production scales, we need more talented Client Advisors to ensure our customers continue to feel supported and at ease.

In this role, some of your tasks will be to:

• Handling incoming and outgoing customer inquiries.
• Building and maintaining customer relationships.
• Providing online and offline customer onboarding.
• Performing ad-hoc tasks that arise within the technical support team.
• Contributing to the key objectives (KPIs).

At Zaptec, we promote autonomy, creativity, and development along with the opportunity to make a real impact. When the workday is over, we encourage you to go home and recharge. Spend time with friends and family, or enjoy your hobbies. That’s healthy.

Is this you?

To thrive as a Client Advisor, we believe you have a genuine interest in customer support and understand what contributes to a positive customer experience. You enjoy taking initiative and feel comfortable in social settings, whether on the phone, via email, or in person.

Some personal skills we value

• Being autonomous comes naturally to you.
• You’re technically curious.
• Your communication is on point.
• You take pride in creating great customer experiences.

As for the skills required for this job

• Experience in a customer-facing role.
• Fluent in English and Swedish, both orally and written.
• Experience with using CRM/ERP systems is a plus.
• A basic technical understanding is beneficial.

Perks & benefits

• We trust you do your job, flex your own day
• We'll provide the hardware you need
• Career growth & competence development
• Pick your favourite Zaptec gear - it’s on us.
• We got your back in regards to insurance and pensions
• Take part in our yearly bonus scheme
• Don't forget social events

We don't care about your background, gender identity, sexual orientation, religious beliefs, or age. We do care about equal respect. We're just humans.

Do you want to join our team as our new Client Advisor? Then we´d love to hear from you!