Rackspace Technology is a leading provider of expertise and managed services across all the major public and private cloud technologies. We’ve evolved Fanatical Support to encompass the entire customer journey — providing Fanatical Experience™ from first consultation to daily operations. Our passionate experts combine the power of proactive, always-on service and expertise with best-in-class tools and automation to deliver technology when and how our customers need it.
The SRE / DevOps Engineer is a key element within the Rackspace support infrastructure and is expected to provide a high level of technical support to our customers via the phone, ticketing system, and automation. This role owns complex customer issues which may take several days or weeks to resolve and keeps our customers updated through every step of the process. You will provide a framework for system development, maintenance, and enhancement efforts. Implements standards and guidelines of SRE support.
You will be a member of an SRE team that operates our private cloud and develops tools and integrations for a portfolio of cloud infrastructure services. You will use your technical knowledge to drive improvements in operations and releases through code. You will use common open-source observability tooling like ELK and Grafana for proactive alerts to measure and maintain Service Level Objectives.
This role is based on-site in Riyadh, Saudi Arabia.
Responsibilities
- Develop and deliver software required for building & improving the functionality, reliability, availability, and manageability of applications and cloud platforms using a DevOps model for On-Prem (OpenStack)
- Automate the development, testing, and deployment processes through CI/CD pipelines (Git, GitLab, Helm, ArgoCD)
- Work with Tier 1 support on system and customer escalations
- Troubleshoot and resolve issues related to infrastructure, applications, and networks.
- Collaborate with software engineering teams to optimize application performance and reliability.
- Continuously evaluate and improve systems and processes to enhance reliability, performance, and efficiency.
- Stay updated with industry trends, best practices, and emerging technologies in SRE and DevOps.
Job Requirements
- Solid OpenStack / VMWare cloud infrastructure background and operational, fixing, and problem-solving experience
- Software development lifecycle including development, testing, packaging, deployment, upgrade, and support.
- OpenStack development and operations experience. Familiarity with major OpenStack components like Keystone, Nova, Neutron, Glance
- Software development experience in Python
- Ability to write patches for OpenStack in Python and contribute to the community.
- Working with the open-source community for bug fixes/enhancement etc.
- Experience supporting Software-defined storage with Ceph or other cloud-based storage.
- Hypervisor technologies including KVM.
- Redhat Enterprise Linux and/or CentOS build, development, and operations
- Experience in building and maintaining code distribution through automated pipelines.
- Experience with Ansible or Puppet for configuration management
- Software-defined network technologies including OVS, OVN, NFV, etc.
- IaaC experience – Terraform, Ansible, Git, GitLab, Jenkins, Helm, ArgoCD, Conjur/Vault.
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