Responsibilities:
- Provide pre-sales support activities such as Technology Updates and Product training to sales staff consisting of internal and external parties.
- Handling customer complaints or any major incidents, mainly after sales support.
- Investigating and solving customers' problems, which may be complex or long-standing problems that have been passed on by service staff.
- Providing help and advice to customers on companys' products.
- Developing customer service procedures, policies and standards for company
- Monitor and evaluate outsourced service provider for constant technical competency and compliance with standards and strategies of the company
- Manage internal IT equipment and ensure the operation of all IT related equipments in proper working condition
- Approves the acquisition of computer hardware and software to ensure items are in compliance with standards and strategies of the company
- To participate in ad-hoc projects or assignments as directed by the Country Manager and Managing Director.
Requirements:
- Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology, Business Studies/Administration/Management, Commerce or equivalent.
- Required language(s): English, Chinese At least 5 Year(s) of working experience in the related field is required for this position.
- Required Skill(s): Networking, Computer and Printers will be and advantage
- Preferably Manager specialized in Customer Service or equivalent.
- Fast-paced environment
- Should have strong IT / Technical Background
Only interested candidates with detailed resume and PHOTO will be attended.
HUMAN RESOURCE DEPT. Oki Data (Singapore) Pte. Ltd. Malaysia Branch Office Suite 21.03. 21st Floor, Menara IGB, Mid Valley City. Lingkaran Syed Putra, 59200 Kuala Lumpur, Malaysia.
Only short-listed candidates will be notified.
For more information, log on to www.okiprintingsolutions.com
