Responsibilities:
- Liaise with superior to make decisions for operational activities and set strategic goals.
- To execute, initiate and implement business plans established by the Hotel in line with the companies vision, mission and objectives.
- Supervise staff from different departments and provide constructive feedback.
- To review reports and communications from all properties and matters and take necessary action and towards business process improvements.
- To ensure the minimum operating standards are adhered to in order to achieve the level of service established in the Hotel's Departmental Operation Manual
- Oversee customer support processes and organize them to enhance customer satisfaction.
- Review financial information and adjust operational budgets to promote profitability.
- To ensure that all departmental procedures, policies and service task are followed and practiced by all associates throughout the Group's properties and hotels.
- To keep informed in the guest complaints, request and enquiries on the services of the hotels and to execute improvements plans.
- Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
- To assist in the preparation, formulation and presentation of the Group's Annual Operating Budget and Forecast for review in determining the properties projected revenues and expenses, operating equipment, manpower planning and FF&E requirements in line with compilation of the Annual Business Plan.
Requirements:
- Must have a thorough knowledge in the operational aspects of the hotel industry.
- Good organizational and leadership abilities.
- Excellent communication and people skills.
- Knowledge of industry's legal rules and guidelines.
- In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.).
- Working knowledge of data analysis and performance/operation metrics.
- Skilled with MS Office and various business software (e.g. ERP, CRM).
- Must be willing to work a flexible schedule in order to accomplish all responsibilities and tasks.
- Must be able to maintain good relationships with all departments in the Group
- Must have a high degree of professional integrity and be able to work in a prudent and organized manner.
- Must have a commitment to follow all local policies and procedures.
Perks & Benefits
- Commission and bonus
- Allowance (travel stipends, transportation, etc.)
- Open culture
- Personal development opportunities
