Purpose of role:
One or two sentences at the most, stating why the job exists in the organisation and what it is there to achieve.
The Function Lead OTC (Order to Cash) supervises the OTC team who is responsible for billing, receipting and overdue debt management and legal recovery, managing and applying the appropriate group standards, policies and procedures to ensure that collection risks are measured and reported, and that debtor days and overdue targets are achieved.
Responsible for the overall management and operations of the Order To Cash function, ensuring quality delivery of services and in a timely manner while adhering to standards, policies and procedures of WPP Group, Operating Companies and Financeplus.
Key Results / Accountabilities :
Billing and Receipting:
- Ensuring quality in terms of accuracy and completeness on billing and receipting transactions processed.
- Ensuring billing and receipting transactions are processed within agreed timelines in accordance with SLAs.
- Oversee month end OTC process to ensure timely completion of closing and reporting.
- Manage and monitor billing process, customer related receipts, providing accurate and timely management information and reconciliations as required.
Collection:
- Lead collection of debt and follow up on debtor performance issues while working with relevant teams in resolving disputes and developing collection strategies.
- Monitor and track customer overdue positions to manage risks.
- Organise monthly review meetings with the Opco representatives to ensure appropriate action taken on overdue accounts.
- Resolve customer queries or further escalate to the relevant parties.
Continuous Improvements:
- Implement best practices and proactively identify, propose and implement continuous improvement opportunities in existing processes within the team.
Leadership and People:
- Perform people management responsibilities, which include planning & assigning tasks, and team performance appraisal, coaching & development.
- Provide OTC related advice and information to staff and be the first level of escalation party to assist staff to resolve the daily operation issues.
- Regularly track and resolve outstanding issues and escalate to Finance Operations Manager if required.
Others:
- Assist in planning and managing transition activities with the Project Team.
- Assist in other functional areas when needed.
- Coordinate Service Review Meetings with OpCo’s and internal functional teams on a periodic basis.
Qualification & Experience and Competencies
Education and Experience
- A Bachelor's Degree in Finance, Accounting or related field, professional qualification (ACCA/CPA/MIA etc.)is preferred
- Minimum of 8 years of experience in Accounts Receivable operations
- Minimum of 3 years of supervisory experience
- Shared service centre experience is preferred
- Experience using ERP system
Competencies Skills
· Fluent written and spoken English
· Strong interpersonal and people management skills
· Collaborative
· Assertive
· Problem solving
Perks & Benefits
- Employee equity
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Flexible working hours
- Casual dress code
- Medical insurance
- Personal leave
- Open culture
- Personal development opportunities
