カスタマーサポート（日本市場）
特典
２週間のトレ－ニング制度で心配なし
１日１食勤務時間内に食事を提供します
友人紹介制度, 国際的な環境で 社員向けの楽しいイベントもあります
仕事内容
お客様向けのお電話、Eメールでのサポート
ソフトウェアやハードウェアの問題に対しての対応業務など
問題が発生した場合の解決対応
提供したサービスのフォローアップなど
応募者に求める条件
未経験歓迎
日常会話レベルの英語能力
カスタマーサポート経験者（望ましい）
パソコン能力必須
勤務形態: 正社員
勤務時間: 8am – 5pm
休日・休暇土日、祝日、病欠休暇有給
Customer Support (Support Japan)
What you be doing:
Inbound Call Support:
- Answer customer support calls, document relevant case information
- Ensure excellent customer satisfaction
- Respond appropriately to customer escalations and escalate issues and customers to higher tiers of support as defined and documented
Live Chat Support:
- Establish first contact with potential client via inbound chat
- Lead generation through pre-sales discussions with potential client
- Provide basic guidance and product information or redirect to the right support/sales team
- Warm transfers to Sales
What we need from you:
- Fresh graduates are encouraged to apply
- Experience in customer support or related field would be added advantage
- Excellent written and verbal communication skills in Japanese
Working Hour: 8am - 5pm
6 permanent roles available.
Part of the benefits:
- Work permit will be provided
- 2 weeks training
- Free Daily Lunch
- Free Flow of Drinks
- Annual leave: 14 days + Replacement Leave
- Medical & Hospitalization Leave
- Medical Coverage/ Reimbursement
- Marriage / Compassionate Leave
- Maternity / Paternity Leave
- Employee Referral Program
Perks & Benefits
- Commission and bonus
- Nearby public transport
- Central location
- Casual dress code
- Free snacks / Happy hours
- Regular team activities
- Medical insurance
- Work visa sponsorship
- Personal leave
- Open culture
- Personal development opportunities
