KEY RESPONSIBILITIES
General
- To manage an allocated Client portfolio ensuring payment to contracted terms
- Utilise either Credit Management Software (where available), e-mails and telephone to contact Clients in order to ensure payment to terms
- Keep a record of all communication with the Client
- Resolve all queries and or problems for Clients, copy invoices, proof of delivery, credit notes, and liaise internally to progress any queries that are being handled in any other department or by the Opco
- Reconcile accounts were required
- Attend Opco and or Client meetings where required
- Participating in cash planning and forecasting, where requested
- Providing accounts receivable (AR) systems support to management
- Responsible for the accuarte and timely reporting of Client queries. Liaising with the Billing team and or Opco in order to resolve Client disputes quickly and efficiently
- Managing the integrity of the notes and supporting documentation regarding queries raised by Clients in accordance to SOX control process’s
- Adhere to the Groups credit policy
- Ensure daily bank statements are reviewed and Client cash received is allocated accurately on day of receipt of the funds
- Ensure cheques received must be recorded and banked daily by the Receipting Team.
- Ensure and coordinate with the applicable MDM contact that the integrety of the Client master data records accurately reflect the agreed contractual terms and processes of the Client. Any changes to a Client process on terms and or address must be reflected in the Client master data records
- Ad-hoc projects as directed by the Finance Operations Management
- Provide holiday and sick cover for colleagues as directed
ROLE-SPECIFIC SKILLS/ATTRIBUTES
Skills/Experience
· Minimum 3 years Credit Collections experience with within a fast paced organisation
· Energetic, detailed oriented, able to adhere to deadlines in a timely manner
· Strong communication skills for negotiation & reconciliation
· Self-motivated
· Commercially focused with a strong Client service approach
· Confidence in dealing and building relationships both internally and externally
· Well organised with strength in prioritising
· Flexible attitude to achieve results
· Calm under pressure
Perks & Benefits
- Employee equity
- Allowance (travel stipends, transportation, etc.)
- Nearby public transport
- Flexible working hours
- Casual dress code
- Medical insurance
- Personal leave
- Open culture
- Personal development opportunities
