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Jobs in Malaysia   »   Jobs in Cyberjaya SGR   »   Information Technology jobs   »   IT Tech Analyst Sr

IT Tech Analyst Sr

Cyberjaya SGR
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Position Description:
• Performs operation and troubleshooting requiring deep technical level expertise in corresponding to virtualization technical areas. ( VM guest OS: Windows 2003, Windows 2008 and Windows 2012R2 servers platform ).
• Supporting >1000 Guest OS Servers remotely across the globe running on VMWare, DELL, EMC and cluster servers.
• Charter for IT service management activity including Incident Management, Change Management and Problem Management.
• Handle Severity 1 & 2 Incident which impacts the business clients with quick resolution time.
• Perform Root Cause Analysis (RCA) for high severity incidents – Includes identifying root cause resolution and to implement workaround and corrective actions – analyze debug log,  dump file and engage vendor for hardware related fixes.
• Request For Change (RFC) initiator, planner and implementer for incident/problem resolution, business requirement or based on client request.
• To attend daily/weekly Incident, Problem and Change Meeting with counterparts and clients.
• Server monitoring – Event log, Monitor CPU / Memory / Network Utilization / monitoring agent tools configuration including thresholds and certain criteria specifications.
• Demonstrate leadership and offer technical expertise on daily task for those with less experience - provide training to junior/new employee on common issue such as incident handling process, change process, backup/restore process, process involved in handling high severity issue, root cause finding and corrective action that needs to be taken.
• Actively dealing with the business client, and internal technical counterparts via email, web conference and phone calls for daily BAU support tasks.
• Prepare and create technical document in relate to the complex technical issue and knowledge management capturing process for other teammate as learning curve.
• Actively and participating on the VMWare host technology update in term of version upgrade/update and patching remediation.
• Being the technical person in touch and solution in relate to VMWARE product knowledge resources focusing on VMware vSphere ESXi host, Virtualization Cloud product, and other near-coming technology enhancement.


Position Requirements:
• Demonstrate leadership and offer technical expertise on daily task for those with less experience - provide training to junior/new employee on common issue such as incident handling process, change process, backup/restore process, process involved in handling high severity issue, root cause finding and corrective action that needs to be taken.
• Actively dealing with the business client, and internal technical counterparts via email, web conference and phone calls for daily BAU support tasks.
• Prepare and create technical document in relate to the complex technical issue and knowledge management capturing process for other teammate as learning curve.
• Actively and participating on the VMWare host technology update in term of version upgrade/update and patching remediation.
• Being the technical person in touch and solution in relate to VMWARE product knowledge resources focusing on VMware vSphere ESXi host, Virtualization Cloud product, and other near-coming technology enhancement.


About Us:

American International Group, Inc. (AIG) is a leading global insurance organization. Founded in 1919, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement products, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. AIG common stock is listed on the New York Stock Exchange and the Tokyo Stock Exchange.

Join our Talent Network at www.aig.com/talentnetwork .  Additional information about AIG can be found at www.aig.com and www.aig.com/strategyupdate | YouTube: www.youtube.com/aig | Twitter: @AIGinsurance | LinkedIn: http://www.linkedin.com/company/aig . These references with additional information about AIG have been provided as a convenience, and the information contained on such websites is not incorporated by reference into this press release.


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