Role Overview:
Reporting to either an Areas Business Manager (ABM) or an Area General Manager (AGM), the person in this position is to effectively manage all aspects of sales, member experience, human resources, business performance and facilities, to ensure that the clubs under his or her care are successful business units.
Key Responsibilities & Accountabilities
Home Club:
- Manage the day to day operations of the club
- Ensure delivery of excellent member service
- Develop the business actively by building strong relationships with members, build new lead generation plan and identify new business opportunities.
- Grow and mentor Assistant Club General Manager
- Be prepared to take on extra duties, development, and problem-solving tasks as necessary.
- Conduct sales audits to minimize risks in the clubs s/he is responsible for
- Conduct daily club activity summary calls to ensure achievement of daily sales targets
- Inspect and manage 7 point plans of all clubs s/he is responsible for
Other Clubs Under His/Her Responsibility:
- Provide strong leadership which role models company values, demonstrates cultural awareness and maintains high personal visibility within the Club.
- Manage, Train and develop Club General Managers
- Achieve monthly and annual sales budgets
- Ensure all Membership Consultants achieve monthly budgets
- Ensure that each club under his/her responsibility achieves the club monthly and annual sales budgets.
Requirements:
- Must have more than 5 years’ experience of leading and managing teams; experience in the health/service or hospitality/retail is an advantage
- Good leadership skills with successful track record of developing people and spotting talent
- Excellent knowledge of industry and operational challenges
- Able to deliver real improvement – able to get things done, strong influencing skills
- Good communication skills with all levels of the business
- Strong desire and ability to motivate and inspire people and teams
- Clear, logical and analytical thinker
- High standards, gets the basics right
- Local knowledge and experience and/or cultural sensitivity
