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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Administrative / Clerical jobs   »   Retail Services Officer
Wing Tai Clothing Sdn Bhd

Retail Services Officer

Responsibilities:

  • To source, select, interview, hire and train mystery shoppers 
  • Manage customer feedback through Mystery Shoppers Programme (MSP) and Customer Opinion Card 
  • Manage shoppers' monthly allowance and renumeration and co-ordinating returns of merchandise to stores
  • To travel outstation stores to train and collect merchandise and questionnaires from outstation shoppers
  • Compile Opinion Card and generate reports to be sent out to store operations and management team for reference/ further action
  • Acting as feedback to various departments with reference to service, products, marketing promotions and shopping ambience

Requirements:

  • Diploma/ Degree in Business Administration/ Management or equivalent
  • Preferably with 1 year working experience in administrative task
  • Analytical and detailed-oriented
  • Determined and committed towards work deadlines, proactive and solution-oriented
  • Familiar with Microsoft Office applications, particularly in Microsoft Excel
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