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Jobs in Malaysia   »   Jobs in Petaling Jaya   »   Administrative / Clerical jobs   »   Retail Services Officer

Retail Services Officer

Bandar Utama

Responsibilities:

  • To source, select, interview, hire and train mystery shoppers 
  • Manage customer feedback through Mystery Shoppers Programme (MSP) and Customer Opinion Card 
  • Manage shoppers' monthly allowance and renumeration and co-ordinating returns of merchandise to stores
  • To travel outstation stores to train and collect merchandise and questionnaires from outstation shoppers
  • Compile Opinion Card and generate reports to be sent out to store operations and management team for reference/ further action
  • Acting as feedback to various departments with reference to service, products, marketing promotions and shopping ambience

Requirements:

  • Diploma/ Degree in Business Administration/ Management or equivalent
  • Preferably with 1 year working experience in administrative task
  • Analytical and detailed-oriented
  • Determined and committed towards work deadlines, proactive and solution-oriented
  • Familiar with Microsoft Office applications, particularly in Microsoft Excel
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Company Overview

Company Overview Wing Tai (M) Bhd. was incorporated on the 8th July 1966 under the name of Dragon and Phoenix Manufacturing (Malaysia) Sdn Bhd. The Company converted to a public listed company in August 1975 and was admitted to the Main Board of the KLSE in January 1979. It subsequently changed to its present name, Wing Tai (M) Bhd. in 2010. Wing Tai (M) Bhd. has expanded considerably over the years and has diversified into other businesses namely property investment and development, lifestyle retail and hospitality management. Why join us? Mission Statement To drive sustainable growth and profitability by inspiring our people to deliver values and exceptional experiences that will resonate with customers for long-term engagement , in the spirit of our credo “ Inspiring People. Delighting Customer “ Vision To be the leading fashion and lifestyle company in Asia by providing delightful experience for all to discover. Values 1. Work Philosophy: We seek to achieve a win-win balance for the wide network of people we associate with: Those we service Those we employ Those we partner with. 2. Customer: Giving customers quality plus. 3. People: Placing high emphasis on people development, nurturing talent and grooming leaders. 4. Culture: Cultivate a results-oriented culture through teamwork, trustworthiness, passion and strong sense of purpose. 5. Attitude: Seek pleasure and fun at work and always embrace challenges with positive attitude Culture: 1. Uncompromising commitment to high quality products 2. Honesty and integrity in doing our business 3. Fair and equitable pricing 4. Excellent customer service 5. Respecting and treating our people like customers 6. Recognition based on performance 7. Develop our people to grow within the company 8. Open and honest communication 9. Warm and friendly environment which encourages a free flow of ideas or opinions

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Company Summary
Wing Tai Clothing Sdn Bhd
http://www.f3.com.my/careers/
501-1000 employees
Retail / Merchandise
https://www.facebook.com/wingtaiclothingrecruit/